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All 48 Billings hotels

BEST WESTERN PLUS Kelly Inn & Suites

3.5 of 5 Hotel   |   4915 Southgate Drive, Billings, MT 59101-4668
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Ranked #6 of 48 Hotels in Billings
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Michael Z Gold Canyon, Arizona
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396 reviews from our community

Traveler rating
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176
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gold Canyon, Arizona
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This Best Western Plus Kelly Inn provided a most comfortable bed and rest. They have friendly and helpful staff with a great morning breakfast. The room was clean and the restaurant is located in a neighborhood close to food choices and outdoor hunting and supply stores. This will be my choice when I return to Billings.

Review collected in partnership with Best Western

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Malta, Montana, Usa
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We love this hotel and choose it most often! Especially when it's just the hubby and I because we get a room with a Jacuzzi tub and king size bed... They have breakfast on site, and in the evenings have cookies. In winter they also have soup!

Review collected in partnership with Best Western

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

It's great to hear that you enjoyed one of our suites...we have nine different ones, all with jetted tubs. Our Moon Over Montana Suite has a living room with pull-out sofa, fireplace, and TV (for the family) and a large king bedroom with fireplace and a jetted tub. It's our hope you'll visit us during the holidays when we offer... More

Spokane, Washington
1 review
5 of 5 stars Reviewed 6 days ago NEW

Staff was very friendly. Evening soup and cookies were an unexpected perk. Dog biscuits and bedtime story were a nice touch for the pups. The room was very clean, nice and warm (was 13 below when I checked in without counting wind chill factor) and very quiet. The bed was comfy with great pillows. Shower had good pressure and hot!... More

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for posting about your stay with us! It's always good to hear that our guests stayed warm even when the temperatures outside were cold. We hope you'll visit us again during the holidays when we offer some of our best prices of the year and evening snacks can be enjoyed sitting by the fireplace and enjoying our Christmas... More

Camarillo, California
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Many times when I stay in Hotels the place is beautiful but the staff is average. I thought the staff here was very attentive and friendly. People can make all the difference in the quality of the stay. I recommend this place especially for families.

Review collected in partnership with Best Western

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for posting about the friendly customer service you received during your recent stay with us. When you walk into our lobby, it's always our hope that you experience Montana hospitality at it's best...whether it's a welcoming smile as you enter or a friendly good-bye as you leave. Please visit us again soon! More

Berkeley Springs, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel was a very nice stay - access inside as well as directly outside to our vehicle (a must in freezing weather), microwave, fridge and coffee in room, easy internet access, very nice breakfast and friendly staff. Just loved the bear cub carvings 'climbing' the balconies. Close to amenities, great location.

Review collected in partnership with Best Western

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

"Rustic Elegance" is one of the most descriptive and best compliment we've received ... thank you! While we want to provide all the "basics" (microwaves, fridges, great coffee), we appreciate knowing that our staff was friendly and you found our accommodations elegant. Whether our guests are relaxing after a long day of work or here on vacation, we hope each... More

Colorado
Top Contributor
63 reviews 63 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I do not usually stay in Best Westerns just becasue I already split between IHG and Hilton chain but this was a pleasant suprise. The staff seemed very nice, the breakfast was good and the location was handy. I travel about 60% of the time for work and these beds were some of the most comfortable I have slept on... More

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for commenting on our beds! There's nothing better than a comfortable bed and a good nights rest when you're traveling. We always appreciate it when our guests tell us they enjoyed our customer service and hotel and will be back to see us - hopefully soon. More

Saskatoon, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel was very clean and enjoyed having an entrance directly from the outside to the room. Breakfast was standard for a complimentary one. Room was next to stairwell so a little noisy but overall a good price for the amenities. Pool is definitely set up for children so never used that facility.

Review collected in partnership with Best Western

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We appreciate the time you took to post about our location (a "quick jump" off the interstate) and your stay with us. Knowing that you found your room very clean and you appreciated the easy access from your room is always good to hear. Please come and see us again, and do take time to enjoy the water playland next... More

Gillette, WY, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed at this hotel twice in the past 2 months and have not been disappointed. We heard about the property from a relative who stayed there and enjoyed their stay. What set it off was the friendliness and professionalism of the staff, clean rooms, and the cute carved bears on the property. We had a... More

Review collected in partnership with Best Western

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

While we try to warn guests about our "friends" peeking in their windows, people are pleasantly surprised when they open their drapes and see a cute bear peeking in their window. Thank you for commenting about them in the room you were assigned. We always appreciate knowing that each one of our staff (and in your recent experience, Matt) goes... More

1 review
5 of 5 stars Reviewed 2 weeks ago

From the reservation to the check in to the check out I can't say enough about the value, great service and awesome pool! The staff was very helpful and caring to our needs Matt and Joyce were so busy at check in but still made us feel right at home. The cookies and pool not closing till 11pm made this... More

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We were built for family fun! Thank you for posting about your family's stay with us. We appreciate knowing that our customer service, water playland and especially the warm cookies created an enjoyable stay. We hope you will visit us soon and take advantage of our Teddy Bear Package available now through the holidays. More

Glendive, Montana
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Nice hotel. Friendly staff. Easy check in. Got 2 rooms, Comfortable beds and pillows. Clean. Only issues we had were in the whirlpool tub, only one jet worked and the drain was broken so it wouldn't hold water for long. AND while the kids were eating breakfast 2 hours before check out time, the maids had stripped their room. Nothing... More

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for taking the time to let us know what was right about your stay with us (friendly customer service - good, comfortable beds) and also what we need to improve upon. We do apologize that our housekeeping staff thought your room was ready to be serviced before you had checked out. It's our hope that you will consider... More

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Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

Address: 4915 Southgate Drive, Billings, MT 59101-4668
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Kelly Inn & Suites 3.5*
Number of rooms: 89
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Also Known As:
Best Western Plus Kelly Hotel Billings
Best Western Plus Kelly Inn And Suites
Best Western Billings
Best Western Kelly Hotel
Billings Best Western

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