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BEST WESTERN PLUS Kelly Inn & Suites

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4915 Southgate Drive, Billings, MT 59101-4668
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BEST WESTERN PLUS Kelly Inn & Suites
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522 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Boise, Idaho
1 review
5 of 5 stars Reviewed 4 days ago NEW

Stayed here July 22 for 4 days during a BMW Rally. The staff was top notch. The rooms were very clean and it was quiet a night. The staff provided excellent service and answers to questions too. They even arranged a hose so the bikes could be washed as a convenience. I ultimately forgot an item or two in the... More 

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We appreciate knowing that you felt we gave excellent service to you while you attended the BMW Rally. But please know all our staff applauded the BMW attendees as EXCELLENT GUESTS! Thank you for choosing Billings Montana as your host city. It's our hope you will visit us again whenever your travels bring you back to Big Sky Country! More 

Watertown, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Traveling cross country with the family we decided to stay at this particular hotel because of the pictures of the pool area. Not quite an indoor water park- but definitely more than just a pool. My boys loved it, and so did we! It was the perfect bit of fun and stress relief we needed! The rooms and the hotel... More 

Was this review helpful? Yes 1
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We were built for families! Vacations are always fun but sometimes Mom and Dad almost need a "vacation within the vacation". After a long day of sight-seeing and driving, our water playland is the perfect place for children to "let off steam" allowing for a great night sleep (especially for Mom and Dad). Thank you for your gracious post -... More 

Santa Cruz, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was a nice hotel with comfortable beds, clean rooms, efficient staff, good parking, laundry access, convenient location. We would definitely book here again if close to this area. Although we did not use it, the pool area looked great for families

Review collected in partnership with Best Western

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We always appreciate knowing that our guests feel we're a good choice and that they feel all of our accommodations are what they expected when they arrived...from fresh baked cookies in the evening to breakfast in our country lodge atmosphere in the morning. Please come back and see us again anytime you choose to visit our area again. More 

Edmonton
Level Contributor
110 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel when in Billings for the BMW rally in July. Overall it was a great experience with the exception of one rather snooty clerk when we arrived one day early blowing us off with a "we are full". Fortunately we found a room nearby at the Sleep Inn. All the other front clerks were great, as... More 

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for taking the time to post about our "biker friendly" amenities and rates. Since this property opened, we have had a bike wash station set up every year for our two-wheeled guests. We appreciate knowing that you thought our staff's customer service for the most part was great...we do apologize that you felt one interaction was not up... More 

Arvada, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This place was fantastic. Room was beautiful, comfortable and all amenities functioned as intended. The staff at front desk was terrific, always friendly and cheerfully attended to any need we had . The hotel was beautiful inside and out. Ambiance was Montana log cabin , exactly what we wanted.

Review collected in partnership with Best Western

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

How we appreciated our BMW Rally attendees like you! Thank you for taking the time to share your experience with us - from the comfort of your room to the friendliness of our staff. It's our hope that we can host your rally again in the near future but please don't wait until then to come back and visit us. More 

Fresno, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A group of us (7) on motorcycles stopped here for 2 nights as we were attending a rally in the area...It was GREAT!...close to everything and all of the amenities WORKED! I'll be back if I'm anywhere close to here again!

Review collected in partnership with Best Western

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Great Falls, Montana
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked through a discount site and ended up with a first floor handicap room that was close to the pool and lobby. The room was dingy and smelled funny. It did have door that let us right out into the parking lot. That was great. The remote was hiding under the bed. The pool was fun. Breakfast was okay... More 

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you taking the time to post about your experience at our hotel. While we always enjoy hearing about the amenities and services that create a great stay (i.e. water playland, complimentary breakfast), we appreciate knowing what we need to improve upon. Please note that we offer discounts throughout the year even when calling direct and can verify the exact... More 

Orlando, Florida
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This place is absolutely amazing. The pool was the reason why we choose the hotel but the staff is the reason why we would go back. From check-I'm to departure the staff was so helpful and generous with advice. They made sure that we had everything we needed and gave us great advice on how to get to Yellowstone. Go... More 

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Shell, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I travel to work and stay at many motels. I stay at the Kelly Inn because of the fantastic staff, nice clean rooms and a relaxing atmosphere. I have been staying here for many years and would recommend this Motel.

Review collected in partnership with Best Western

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Colborne, Canada
Level Contributor
13 reviews
8 hotel reviews
5 of 5 stars Reviewed 1 week ago

I was really tired so I missed the turn to Southgate. Once I made the u turn I got to it with no problem. The front desk was like a "well oiled machine." Their hotel was fully booked with people who were registered with the BMW Rally that was taking place in Billings. I was having problems with the computer... More 

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