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All 48 Billings hotels

BEST WESTERN PLUS Kelly Inn & Suites

3.5 of 5 Hotel   |   4915 Southgate Drive, Billings, MT 59101-4668
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89%
Ranked #4 of 48 hotels in Billings
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Mark L Eugene, or, United States
  • Overview
  • Reviews (346)
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346 people have reviewed this hotel

Traveler rating
    224
    87
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158
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Eugene, or, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

Finding nice grass to walk your dog in Montana is a plus and this hotel had some. We enjoyed having a room with a door going to the outside and a door to the interior of the hotel. Short walk to a mini-mart was a plus. Location is good but it was easy for us to miss the left turn... More

Review collected in partnership with Best Western

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Nashville, Illinois, United States
Contributor
17 reviews 17 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We lodged here last year for 2 nights. Returned again this year. I cannot say enough about how friendly this staff is. From the minute you walk into the lobby you are being greeted. They take time to get directions, mark a map for you, greet other people and answer the telephone. whatever they are paid they earn it as... More

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St. Paul, MN
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We have stayed at the BWKelly many times on our trips out west. Dog friendly, clean and people friendly too. Close to Cabella's so we always spend a little time next door. Only downer is the lack of a good restaurant in the local area.

Review collected in partnership with Best Western

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Billings, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

This hotel is and has what you would expect for the price EXCEPT for one thing. The room was clean, the staff was responsive to a small repair problem, the breakfast was the usual in-hotel breakfast. However, the "indoor pool" is actually a water park. It is a great thing, I'm sure, for families traveling with children. For a adult... More

Review collected in partnership with Best Western

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for taking the time to post your comments on TripAdvisor. It was good to see you found your room clean and comfortable and our staff responsive to your requests. It's always our goal to provide great customer service! We hope you took advantage of our 24 hour fitness center since our water playland was not what you needed... More

Broomfield, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night. We were traveling with our two pups-- and we found the whole experience to be just great. The rooms were updated and clean-- plenty of room and comfortable for two adults and two dogs. There was plenty of green space for walking-- and we have a very pleasant evening. Breakfast the next... More

Review collected in partnership with Best Western

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We appreciate knowing how much you and your puppies enjoyed your stay with us. Our front desk staff enjoys welcoming are four-legged friends with doggie bones and our guests with hot cookies. Thank you for commenting on green areas to walk your pets and stretch your legs after a day of traveling. Please come back and visit us soon! More

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Terrible experience. Front desk is rude. We booked a room on our way to glacier and back two months before the trip. The front desk said they changed our room before we checked in and found we were over the pool. We had to drive. 14 hours the following day and the noise from the pool went on until after... More

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We do apologize for the noise problem you encountered while staying with us. It's our hope the discount given for your unpleasant experience with us in some small way compensates for the problem. Please know that our front desk attendants are usually very attentive to our guests' needs and strive to give great customer service. Since your first stay with... More

Pointe Claire, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow! That is exactly what you will say when you set foot into this Best Western...I thought I had seen the Best Best Western last year in Bryce, then Zion but by far this one in Billings tops them overall. The room was immaculate, the bed and pillows very comfy and very spacious.....Loved the wilderness theme...the bear salt and pepper... More

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Your experience with us was what we hope each guest enjoys from the time they walk into our lobby in the evening to the time you close the door to your room the next morning. Thank you for commenting on our country lodge décor and the details (bear salt and pepper shakers) that you noticed. Fall is on the way... More

Billings, United States
1 review
3 of 5 stars Reviewed 1 week ago

Breakfast was quite marginal - nothing to write home about. The décor in the room was so-so - the wallpaper didn't do much to enhance the ambiance of the room. Very average and somewhat unappealing. The location near the freeway was okay. The grounds were well kept up. The rooms just somewhat average. Breakfast as I stated not that good... More

Review collected in partnership with Best Western

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We are always looking for ways to improve our product so we appreciate that you took the time to post about your experience here with us. Everyday we offer fresh hot waffles, fresh fruit, biscuits and gravy, yogurt, English Muffins, a variety of breads and sweet muffins, bagels, hot and cold cereal in addition to hot egg and meat options... More

Great Falls, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I always stat at this Best Western when traveling through or in Billings, Montana. The location is convenient. Staff is first class and the rooms are nice. I travel with a pet and they are very accommodating and pet friendly. They even have a doggy treat for my pup when I check in.

Review collected in partnership with Best Western

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Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

This is a nice hotel. There's free breakfast, free parking, and the rooms were clean. The kids will love the pools which have some fun features. The front desk was very responsive and quick. A pleasant stay. If I were going to be really picky, the sound of adjoining room doors closing is loud(that's a common thing) and the carpets... More

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Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

Address: 4915 Southgate Drive, Billings, MT 59101-4668
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Kelly Inn & Suites 3.5*
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Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Family Hotel in Billings #3 Business Hotel in Billings #5 Romantic Hotel in Billings
Hotel Class
Number of rooms
89

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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