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All 48 Billings hotels

BEST WESTERN PLUS Kelly Inn & Suites

3.5 of 5 Hotel   |   4915 Southgate Drive, Billings, MT 59101-4668
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89%
Ranked #4 of 48 hotels in Billings
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Roberta P Great Falls, United States
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  • Reviews (354)
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354 people have reviewed this hotel

Traveler rating
    230
    88
    15
    8
    13
See reviews for
163
86
19
59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Great Falls, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We needed a place to sleep and we got it! We loved the bed the 4 pillows to each bed, the temp. of the room was just right, Had a very good sleep. TV, fridge, all the extras were there. I loved the little bears that were part of the outside balcony's. The bear theme was through out! Fresh cookies... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Phoenix, Arizona
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

One of the best hotels I have stayed in. Great staff, very friendly and professional. The room was clean, great shower and the bed was very comfortable. Breakfast was great, everything stocked and fresh. This hotel will always be my first choice in Billings. Highly recommend.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 6 days ago NEW

We enjoyed our stay at this hotel. The staff was friendly and helpful and gave us a reasonable price with a nice continental breakfast in the morning. The pool area is the nicest I've seen with lots of play structures for children. It has a very unique décor with lots of wildlife pictures and statues. All in all it was... More

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Helena, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The room next to ours housed two large dogs that barked. Matt and Joyce took care of the problem, didn't even blink an eye!!! The water park was wonderful, the breakfast was perfect, the location was near my grand babies, and the room was very comfy. Extra pillows, towels, or blankets? No problem, delivered in less than 5 minutes!!!!! This... More

Review collected in partnership with Best Western

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

While it's always our hope that guests will have a great experience with us, we realize that things just happen. Thank you for taking the time to post that even though there was a problem, you felt we took care of it. We appreciate all the wonderful comments about everything else and look forward to hosting you again whenever your... More

2 reviews
4 of 5 stars Reviewed 1 week ago

This hotel is one of our "go to" places for family get togethers in Billings. Always clean and comfy. The kids love the pool and slides. This stay allowed me to meet some exceptional staff, beyond the norm of friendly and professional. Highly recommended.

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for posting your comments about our staff service...they continually strive for excellence when serving our guests! We always appreciate knowing that families have had a great time playing in our water playland and relaxing in our rooms. Please come back soon! More

Lethbridge, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We enjoyed staying here while in Billings, Montana The staff were very friendly and accommodating during our stay. Our room was very comfortable, with enough room for 4 adults to stay in. The beds were excellent and very comfortable . The pool area was so much fun. Breakfast was enjoyable

Review collected in partnership with Best Western

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We appreciate knowing that your stay with us was what you hoped it would be when your travels brought you to Billings. Thank you for taking the time to post your comments about our pillowtop beds - accommodating staff - and breakfast! Call us for reservations this fall and winter to receive some of the lowest prices of the year! More

Little Rock, Arkansas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This was a really nice place with fun decor. The wooden bears were so cheerful. Our room was very nice and very clean. We enjoyed the Breakfast. The pool was great fun...even for this grandma! We would absolutely stay here again.

Was this review helpful? Yes 1
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for commenting about our décor and the bears "crawling" up the outside of our building. If you call back to reservations, request a room with a bear peeking in your window and our staff will make every effort to book you (and your grandchildren) in one of those rooms. Hope to see you again whenever your travels bring... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The hotel was amazing...that's not the issue. I PAID IN FULL online when I booked on the Best Western site. When I checked in I made sure and asked the woman at the front desk if my card would have any charges. She said no its just for incidentals and if we incur any additional charges to the room. Later... More

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for posting that you found our hotel amazing and enjoyed our rooms and amenities. After trouble-shooting and researching the issues, thank you for understanding that this situation was not intentional on the part of our staff and is not something that normally happens in our systems during the check-in process. We appreciate knowing that you will come back... More

Eugene, or, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Finding nice grass to walk your dog in Montana is a plus and this hotel had some. We enjoyed having a room with a door going to the outside and a door to the interior of the hotel. Short walk to a mini-mart was a plus. Location is good but it was easy for us to miss the left turn... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

It was good to hear how much you appreciated the green spaces to walk your pet! Hopefully your pet was also able to enjoy his/her treats at check-in and rested comfortably before "hitting the open road" again. Please visit us again soon! More

Nashville, Illinois, United States
Contributor
20 reviews 20 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We lodged here last year for 2 nights. Returned again this year. I cannot say enough about how friendly this staff is. From the minute you walk into the lobby you are being greeted. They take time to get directions, mark a map for you, greet other people and answer the telephone. whatever they are paid they earn it as... More

Was this review helpful? Yes 1
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for posting about your wonderful experience when you recently stayed with us. We, too, feel there's nothing more important than a friendly staff who enjoys taking care of our guests. We hope you will visit us again whenever your travels bring you back to Billings and enjoy our western hospitality. Just a note - hot soup will be... More

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Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

Address: 4915 Southgate Drive, Billings, MT 59101-4668
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Kelly Inn & Suites 3.5*
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Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western

86 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Family Hotel in Billings #3 Business Hotel in Billings #5 Romantic Hotel in Billings
Hotel Class
Number of rooms
89

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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