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All 45 Billings hotels

BEST WESTERN PLUS Kelly Inn & Suites

3.5 of 5 Hotel   |   4915 Southgate Drive, Billings, MT 59101-4668
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Ranked #4 of 45 hotels in Billings
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
Jodee P Cheyenne, United States
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279 people have reviewed this hotel

Traveler rating
    184
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    10
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128
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Cheyenne, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Best Western Kelly Inn was a nice place to stay and is in a very convenient location. Accommodations very clean and comfortable. Staff was friendly and very helpful. We held a business meeting in the conference room. The room was a good size and a nice place to meet.

Review collected in partnership with Best Western

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for taking the time to post your experience at our hotel. We appreciate know that you found your room clean and comfortable, our staff friendly and helpful, and our Montana Conference Room a good choice for your meeting. We also have a smaller boardroom (Yellowstone Board Room) that adjoins to a suite (All the Pretty Horses Hospitality Suite)... More

Deer Park, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff was very friendly and helpful. The rooms were very clean and nicely appointed. The hotel is extremely pet friendly, with nice places to walk your pet. The soup and cookies in the evening is a nice touch. If you have kids the pool looks like it would be a blast.

Review collected in partnership with Best Western

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

When you visit the BEST WESTERN PLUS Kelly Inn & Suites, you do not have to leave your pet behind. Billings offers some of the best walking and biking trails in the region...i.e. Riverfront Park and Swords Park, just to name a couple. It was good to hear you found great spaces to walk your dog when you stayed with... More

Anchorage, Alaska
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Second stay here; pleasant staff (except for an unimpressive attempt at sincerity upon checkout). Stayed on the 1st floor, rooms have both interior and exterior doors which can be convenient for those with pets and access to vehicles (if lucky enough to get a spot in front of your room; we did not for both nights). Exterior access downside; cars... More

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We sincerely apologize that the guests our staff asked to be respectful of other guests and quiet down did not. Our night bellmen walks the halls and the outside of our building consistently during late evening and early morning hours to proactively eliminate noise before it becomes a problem for other guests. Thank you for commenting about the comfortable beds... More

Great Falls
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We recently stayed at Best Western PLUS Kelly Inn and Suites during basketball tournaments in BIllings . The room was nice and the bed was very comfortable. The staff seemd to be pleasant. Was not all that impressed with breakfast. It was fair enough for complimentary breakfast but could have been kept a little more clean. The hotel has a... More

Review collected in partnership with Best Western

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for taking the time to post your comments about your stay with us. We appreciate knowing that you enjoyed our Plush Pillowtop Beds and found our country lodge decor fun! Please know that our breakfast bar attendant is usually very attentive to her station, so we do apologize that you didn't find that area as clean as it... More

Portland, Oregon
1 review
3 of 5 stars Reviewed 2 weeks ago

Pros and Cons like everywhere, but better than most. Located right next to city bike path. Pool area was so much smaller than I thought it would be - judging by the pics online. Not a lot of room for too many adults to be present at once. Kids going wild until pool closed at 11 pm. Disappointed that there... More

Review collected in partnership with Best Western

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We sincerely appreciate the time you took to post about your experience with us here at the BEST WESTERN PLUS Kelly Inn and Suites. Our water playland is a real attraction for our families and we host many on the weekends. While it is open from 6am to 11pm everyday, families tend to use the playland later in the day.... More

Great Falls, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Booked 2 rooms. One was fine but the other one had wet carpets due to either water damage or carpets had been cleaned. Rooms were noisy as far as hearing crying children, walking, running & talking when trying to sleep late at night. Pool is nice for children.

Review collected in partnership with Best Western

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for your comment about our water playland...children do enjoy it (and adults, too!). I am sorry, though, that unsupervised children made your stay less enjoyable than we would have liked. Please note that while our staff does monitor the hallways throughout the day and night, we appreciate it anytime a guest lets us know when there's a problem... More

Forsyth, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stay here whenever we can and the kids love the bears decorating the building. The pool is great for the kids of all sizes with a shallow end with small slide, a bear basketball hoop, buckets that drop water, a larger slide for the older kids, and floating logs with a net overhead for them to make there way... More

Review collected in partnership with Best Western

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bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

What a great review about our water playland! Thank you for taking the time to post about your family stay with us. We appreciate and value you as one of our repeat guests...we hope to see you again soon! More

Montana, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Easy to find, not much within walking distance. The staff was very friendly and helpful. Breakfast wasn't bad. The beds were very comfortable. Relatively quiet at night once the water park closed. Only complaint is I must have been close to a laundry room because the floor vibrated during off an on during the day.

Review collected in partnership with Best Western

Was this review helpful? Yes
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Your comments are much appreciated! Thank you for letting us know you felt our staff was friendly and accommodating. We know that a comfortable night's rest makes for an enjoyable stay...we are glad you found our beds provided that a restful sleep. It's always our hope that you will stay with us each time your travels bring you back to... More

Bozeman, Montana
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I love this hotel. Comfortable beds & rooms, great pool for the kids to tire out in. Easy access to the parking lot from exterior 1st floor rooms. Close to Cabela's an other good restaurants. I stay here during tournaments and business trips. In room coffee pots & mini fridge are super handy too.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Comfortable beds, water playland for the young (and young at heart), close to shopping venues...thank you for letting us know why you choose to stay with us when events bring you to Billings! It's our goal to provide a wonderful experience and great amenities for our guests. It's our hope you're one of our Best Western Rewards Members who earn... More

1 review
5 of 5 stars Reviewed 4 weeks ago

I have not one negative thing to say. They accept pets. Nice pool especially if you have children. Bed are wonderful and rooms very clean and smell clean also. Everyone is polite and there to serve from the front desk to the housekeepers.

Review collected in partnership with Best Western

Was this review helpful? Yes
bratrat, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We could have the greatest amenities (you mentioned our comfortable beds and water playland), but if our staff didn't take care of our guests, those amenities would not be as important. One of Best Western's advertisements states that "People Stay With People Who Care". Here at the BEST WESTERN PLUS Kelly Inn & Suites, our staff sincerely cares about the... More

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Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Address: 4915 Southgate Drive, Billings, MT 59101-4668
Phone Number:
Location: United States > Montana > Billings
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Billings
#3 Family Hotel in Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Kelly Inn & Suites 3.5*
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