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All 50 Billings hotels

BEST WESTERN PLUS Kelly Inn & Suites

3.5 of 5 Hotel   |   4915 Southgate Drive, Billings, MT 59101-4668
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BEST WESTERN PLUS Kelly Inn & Suites
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Ranked #6 of 50 Hotels in Billings
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Jeff C Salem, United States
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415 reviews from our community

Traveler rating
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    19
    9
    14
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181
106
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71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Salem, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I've stayed at this hotel a few times and have enjoyed each visit. Friendly staff, all the amenities have always been working and clean. My child loved the pool. The theme of the whole environment is fun and welcoming.

Review collected in partnership with Best Western

Was this review helpful? Yes
saskatchewan, Canada
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very high quality of inn to find along the hghway . very clean and safe. Indoor pool anf the breakfest was hot not just toast and coffee but a full breakfast . if you have caa or aaa you get 20 percent off

Review collected in partnership with Best Western

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Northernmontana, United States
1 review
2 of 5 stars Reviewed 1 week ago NEW

This hotel has a Kiddie Pool. Not geared for adults. There is a loud thunking noise that comes from the pool that can be heard until 11PM when the pool closes. Early in the morning someone successfully keyed into my room without a warning knock....luckily I had the security latch engaged. The breakfast tables were not wiped clean after previous... More 

Review collected in partnership with Best Western

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for contacting us directly so that we had the opportunity to address your concerns. Our front desk and bellman staff strive to make every effort to relocate guests when possible so that they can enjoy a relaxing stay with us...we do apologize that you did not have that experience with us during a busy weekend when we were... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stayed at several best western hotels on our cross country trip and this was by far the best one we have ever stayed at. Everything was bear and lodge themed and was absolutely gorgeous down to the wonderful room and furniture and bedding. The lobby made you feel like you were in a cabin in the woods. We even... More 

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RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We have an old saying here in Montana - "come on in and sit a spell"! Thank you for commenting about our country cabin décor and the bear peeking in your window. Most of all, we appreciate your comments about our front desk attendants who made you feel welcome. Please come back again soon. More 

Vero Beach
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel, very clean, great staff. Only change I would not bother to book for a jetted tub. It was not what I expected, probably a bit outdated. Definitely will return to this hotel and probably us Best Western more often

Review collected in partnership with Best Western

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

We always appreciate knowing that our customer service and property amenities were such that you will come back and visit us again. It's also great to know that you'll be using more Best Western properties when you travel. As a Best Western Rewards Member, you will earn free night stays and a choice of many gift cards! Thank you for... More 

Berkshires, MA
Top Contributor
83 reviews 83 reviews
24 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Best Western Plus Kelly Inn and Suites was our favorite hotel of 13 on a 19 night cross-country driving trip. It is super clean; the staff are fabulous; they loved our dog; the wifi worked flawlessly (unlike several of our other hotels); the Christmas decorations were extensive and tasteful. The rustic outdoor/western/ bear theme is evident in common areas, rooms,... More 

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for taking the time to write such a great review about our property. We enjoy creating a wonderful experience for our guests especially during the holidays. We appreciate hearing that you noticed the details of the décor throughout the public spaces and in your suite. Most of all, your comment about our fabulous staff made your post one... More 

Idaho Falls, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We love staying here. We stay every time we are in Billings. Our kids love it and it is great for adults too. Great rooms and service. The staff is always friendly and helpful. The only down side was the last time we stayed it was loud late into the night, adults and kids being loud in the hall. This... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

It's no secret! We love hosting families and seeing them enjoying our water playland, eating together for breakfast, waiting for the warm cookies to be served in the evening and relaxing in our spacious rooms and suites. Thank you for taking the time to comment on our hotel...we hope to see you in the new year! More 

Yacolt, Washington
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We found and stayed here based on reviews and the reviews were spot on. Clean, clean, clean, tastefully decorated in Montana style. Breakfast was perfect and again, very clean. Definitely will be back on our next trip!!

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for posting about your recent stay with us and noting the cleanliness of our rooms and public spaces. It's always great to see our staff's hard work acknowledged and appreciated! Please come back and visit us soon. More 

Scobey, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

We just love the suits this time we stayed in a room with a fire place. Going to try a new room next time. The décor is just beautiful. And staff go out of their way to help you. The pool looks like fun. If you want someplace nice to stay this is it. Great accommodation on first floor with... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Our suites with fireplaces are the perfect place to relax during our winter months when the temperatures plunge. Whether are guests choose the Cabin Fever Suite (perfect for families) or one of our other fireplace suites - Moon Over Montana, All the Pretty Horses, or Woodland Mist - they are all perfect suites to escape the cold and unwind. Thank... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 22, 2014

Incredible stay. The front desk manager is wonderful. Housekeeping is beyond excellent. Food staff are very friendly. Clean, cozy, friendly, and simply wonderful. We will never stay anywhere but here when in Billings. EXCELLENT!

Was this review helpful? Yes
RJBratland, General Manager at BEST WESTERN PLUS Kelly Inn & Suites, responded to this review

Thank you for your very gracious comments about our staff! We feel each one of them desires to warmly welcome our guests and create an experience they won't forget. "Outstanding" is a great compliment and we all appreciate hearing that said about our hotel and staff. We hope to see you again soon! More 

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Additional Information about BEST WESTERN PLUS Kelly Inn & Suites

Address: 4915 Southgate Drive, Billings, MT 59101-4668
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Kelly Inn & Suites 3.5*
Number of rooms: 89
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Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Hotel Style:
#2 Romantic Hotel in Billings
#2 Family Hotel in Billings
#4 Business Hotel in Billings

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