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SpringHill Suites Billings

2.5 of 5
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1818 King Avenue, Billings, MT 59102
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SpringHill Suites Billings
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Ranked #22 of 50 Hotels in Billings
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155 reviews from our community

Traveler rating
    54
    67
    25
    6
    3
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56
31
10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I have stayed at this hotel on four different visits to Billings. The room was available upon check in and the room type was accurate. Our accommodations were clean and comfortable. Believe the hotel had gone through a renovation and the updates were apparent. It also seemed to us that they stepped up the quality of their... More 

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wesc605, General Manager at SpringHill Suites Billings, responded to this review

Thanks for the compliments! We did renovate a few years ago and tried to get it right. The company did a great job of finding the right pieces for the room to really add brightness and still give a warm and welcome feeling. Thanks fior staying and hope to see you again. More 

2 reviews
5 of 5 stars Reviewed 1 week ago NEW

We chose to stay here on our first trip to Billings and we were treated wonderfully. The rooms were clean, and the service was outstanding. Sherry and her daytime counterpart made it a great trip for us!

Was this review helpful? Yes
wesc605, General Manager at SpringHill Suites Billings, responded to this review

Thank you so much for taking the time to let us know we met your expectations. I will pass along for message to Sherry, Diane , and Sharon. They love to hear how they made yoour trip more enyable. Hope the rest of your trip goes as well. More 

Ronan, Montana
Top Contributor
56 reviews 56 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 10, 2015 via mobile

Very clean and not a bad deal with AAA. We were there on a busy day with a lot of loud rude children. some sort of tournament. Problem was breakfast crew couldn't keep up with food, cleaning, etc. Ran out several times, waited in line twice to get hot food, only got toast, kept running out.

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wesc605, Director of Sales at SpringHill Suites Billings, responded to this review

Thank you for taking the time to respond to our survey. First thank you for staying with us. I am sorry our service was not up to our standards and did not meet your expectations.I appreciate your comments and bringing this to our attention.We want to keep your business and I am certain we can show you the service you... More 

Georgia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 18, 2015 via mobile

Traveling through recently, and booked two rooms for a family member and me. Very clean, comfortable rooms. Friendly, helpful staff. Breakfast pretty typical, but good. I would return and I recommend if you're looking for a stay in this price range.

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wesc605, Director of Sales at SpringHill Suites Billings, responded to this review

Thank you so much for all your wonderful comments. We strive to make everyones stay the best possible,and I am so glad your stay was wonderful. I will pass your comments on to our staff and once again thank you. Hope to see you in the future. Diane S. More 

Saskatchewan
Contributor
18 reviews 18 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 6, 2015

Booked this hotel as it offered rooms with 2 queen beds and a sofa bed , which is great for our family of 5. Usual Springhill hotel, except breakfast items were not always the freshest with some looking past there prime and others a bit stale. Ok location near the interstate and a short drive to Rimrock mall. Several restaurants... More 

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wesc605, General Manager at SpringHill Suites Billings, responded to this review

Just wanted to thank you for staying with us. Sorry the fruit didn't seem very fresh. It's January and the selection is never great however we still get what we can and the pears right now don't look the best but the flavor is wonderful. We hope you enjoyed Billings and to see you again in the future. More 

Senior Contributor
24 reviews 24 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 22, 2014

I like this hotel and have stayed before. The employees are usually very nice and friendly... However this time the elderly man at the front desk was very rude. When we made the reservations he was rude to my mother on the phone, and very sour when we arrived as well. I don't know what his problem was, but his... More 

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wesc605, General Manager at SpringHill Suites Billings, responded to this review

I so sorry you didn't have a better engagemnt with the front desk. I will talk with the gentelman and find out what issues he's having and to be sure he's up to par for your next visit. If you should run into and issue in the future please reach out to me personally so your issues can be resolved... More 

Wichita, Kansas, United States
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 17, 2014

Comfy room, good wi-fi, and great breakfast. This place was a great value. Front desk was helpful. Only criticism I can come up with is that the parking lot wasn't salted or completely plowed so the asphalt was icy. No problem for most vehicles though.

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wesc605, General Manager at SpringHill Suites Billings, responded to this review

Thanks for sharing. Sorry the weather wasn't a little warmer during your stay. Spring,summer and fall are all wonderful times of the year and for those who love winter this is the place to be. Hope to see you again. Thanks for staying. More 

Dillon, Montana
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2014

I always stay at this hotel when I am traveling with my family. The rooms all have a smallish living room, with a couch, a built in desk, and mini-kitchen. Having 3-4 people in these rooms does not feel like you're always on top of each other. Would also be great for two co-workers traveling together. The staff is always... More 

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wesc605, Manager at SpringHill Suites Billings, responded to this review

Thankyou for all the wonderful comments about your stay.We truly love hearing such wonderful things about our hotel.We try to meet the needs of our business people as well as our families that stay. We look forward to your next stay. Thank you Diane S. AGM More 

Seattle
Top Contributor
127 reviews 127 reviews
50 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 19, 2014

Stayed here for business. The only downside was that they don't have a shuttle to/from the airport. The taxi ride was inexpensive but the one hour wait at the airport for a lift was a bit much. Nice hotel. Great oatmeal for breakfast and the fitness area is open 24/7 which is always a plus. Would consider staying here again... More 

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wesc605, Front Office Manager at SpringHill Suites Billings, responded to this review

Thank you so much for all the wonderful comments you wrote. It was such a pleasure having you as a guest. We truly feel having our fitness center open 24 hours meets the needs of all of our guests especially guests who travel late in the evening. Our taxi service can be somewhat busy at peak times but you can... More 

Edmonton, Canada
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 18, 2014

Stayed here twice on business this past month. The staff was very friendly. The breakfast was good in the morning. Typical for a Springhill Suites. The rooms were spacious and the beds very comfortable. It has several restaurant's within walking distance. We tried Bruno's and Texas Roadhouse. Both had excellent food, great value and friendly staff. We also had a... More 

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