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SpringHill Suites Billings

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1818 King Avenue, Billings, MT 59102
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SpringHill Suites Billings
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159 Reviews from our TripAdvisor Community

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Traveler rating
    57
    67
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
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    (159)
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    (29)
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    (76)
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Alexandria, MN
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We have stayed here before as we pass through and are always very happy with our stay. Breakfast is wonderful and the rooms are spacious and comfortable! I do wish they had better blackout shades/curtains, its gets bright very early!

Was this review helpful? Yes
wesc605, Director of Sales at SpringHill Suites Billings, responded to this review

Thank you for your wonderful comments about your stay we love getting repeat guests and its always a pleasure to see familiar faces again.We do try to have a variety for our breakfast to meet the needs of all of our guests we are so glad you enjoyed it. We have passed on the comment about the black out shades... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I normally make reservations when traveling but this trip we just 'winged it'. But I knew I couldn't go wrong with Marriott. I asked for a quiet room and that's what we got. Nice and quiet and extremely comfortable. Will definitely return again when in town. We got a king room and it had a separate area where a sofa... More 

Was this review helpful? Yes
wesc605, General Manager at SpringHill Suites Billings, responded to this review

Thanks for choosing our hotel. It's always a pleasure to know we have done a great job at taking care of your needs. Hopefuly you found plenty to do and great choices for dining as well. We are located within minites of many great resterants not to mention there are 2 great places to eat right in our parking lot.... More 

Highlands Ranch, Colorado
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I travel a lot on business and found SpringHill Suites in Billings very nice, with friendly, helpful staff. The room was very restful and comfortable. Breakfast was tasty - a great start to my day. I definitely would return.

Was this review helpful? Yes
wesc605, General Manager at SpringHill Suites Billings, responded to this review

Thanks so much for your comments. I have shared your thoughts with the entire team and it really made everyones day. It so nice to hear how your work effects the lives of the people we have stay with us. Thanks again! More 

1 review
1 of 5 stars Reviewed 4 weeks ago

I called yesterday morning to make reservations for my family for my grandson's medical appointments with my sister's employee discount and I called three times and talked to three different people the first time I called they answered the phone and before I could even say hi they hung up, the second time I called I talked to a lady... More 

Was this review helpful? Yes
wesc605, General Manager at SpringHill Suites Billings, responded to this review

Please read the documents related to use of employee rate. After reading them I do expect an aplogy from you. The employee rate is a benifit and you need to be very sure you fully understand the rules. Thank you More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 19, 2015

My wife and I have stayed at this hotel on four different visits to Billings. The room was available upon check in and the room type was accurate. Our accommodations were clean and comfortable. Believe the hotel had gone through a renovation and the updates were apparent. It also seemed to us that they stepped up the quality of their... More 

Was this review helpful? Yes
wesc605, General Manager at SpringHill Suites Billings, responded to this review

Thanks for the compliments! We did renovate a few years ago and tried to get it right. The company did a great job of finding the right pieces for the room to really add brightness and still give a warm and welcome feeling. Thanks fior staying and hope to see you again. More 

2 reviews
5 of 5 stars Reviewed May 17, 2015

We chose to stay here on our first trip to Billings and we were treated wonderfully. The rooms were clean, and the service was outstanding. Sherry and her daytime counterpart made it a great trip for us!

Was this review helpful? Yes
wesc605, General Manager at SpringHill Suites Billings, responded to this review

Thank you so much for taking the time to let us know we met your expectations. I will pass along for message to Sherry, Diane , and Sharon. They love to hear how they made yoour trip more enyable. Hope the rest of your trip goes as well. More 

Ronan, Montana
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed April 10, 2015 via mobile

Very clean and not a bad deal with AAA. We were there on a busy day with a lot of loud rude children. some sort of tournament. Problem was breakfast crew couldn't keep up with food, cleaning, etc. Ran out several times, waited in line twice to get hot food, only got toast, kept running out.

Was this review helpful? Yes 1
wesc605, Director of Sales at SpringHill Suites Billings, responded to this review

Thank you for taking the time to respond to our survey. First thank you for staying with us. I am sorry our service was not up to our standards and did not meet your expectations.I appreciate your comments and bringing this to our attention.We want to keep your business and I am certain we can show you the service you... More 

Georgia
Level Contributor
3 reviews
4 of 5 stars Reviewed March 18, 2015 via mobile

Traveling through recently, and booked two rooms for a family member and me. Very clean, comfortable rooms. Friendly, helpful staff. Breakfast pretty typical, but good. I would return and I recommend if you're looking for a stay in this price range.

Was this review helpful? Yes
wesc605, Director of Sales at SpringHill Suites Billings, responded to this review

Thank you so much for all your wonderful comments. We strive to make everyones stay the best possible,and I am so glad your stay was wonderful. I will pass your comments on to our staff and once again thank you. Hope to see you in the future. Diane S. More 

Saskatchewan
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 6, 2015

Booked this hotel as it offered rooms with 2 queen beds and a sofa bed , which is great for our family of 5. Usual Springhill hotel, except breakfast items were not always the freshest with some looking past there prime and others a bit stale. Ok location near the interstate and a short drive to Rimrock mall. Several restaurants... More 

Was this review helpful? Yes 1
wesc605, General Manager at SpringHill Suites Billings, responded to this review

Just wanted to thank you for staying with us. Sorry the fruit didn't seem very fresh. It's January and the selection is never great however we still get what we can and the pears right now don't look the best but the flavor is wonderful. We hope you enjoyed Billings and to see you again in the future. More 

Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed December 22, 2014

I like this hotel and have stayed before. The employees are usually very nice and friendly... However this time the elderly man at the front desk was very rude. When we made the reservations he was rude to my mother on the phone, and very sour when we arrived as well. I don't know what his problem was, but his... More 

Was this review helpful? Yes
wesc605, General Manager at SpringHill Suites Billings, responded to this review

I so sorry you didn't have a better engagemnt with the front desk. I will talk with the gentelman and find out what issues he's having and to be sure he's up to par for your next visit. If you should run into and issue in the future please reach out to me personally so your issues can be resolved... More 

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