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All 48 Billings hotels

Extended Stay America - Billings - West End

2.5 of 5 Hotel   |   4950 Southgate Drive, Billings, MT 59101
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Ranked #33 of 48 Hotels in Billings
A recent review
3 of 5 stars Reviewed May 15, 2014
RDTrpQueen Fairbanks, Alaska
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66 reviews from our community

Traveler rating
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    12
    10
    16
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17
11
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Extended Stay America - Billings - West End
See the most recent reviews
Livingston, Montana, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 16, 2014

i booked a king suite in March for our stay in the middle of June, when i was finally allowed to check in after being turned away at 2:30 she just told me where my room was no other information, instead of a king suite it was a dirty room with two double beds, not big enough to hold 3... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Deborah - Thank you for taking the time to tell us about your experience. We are very sorry to hear that we were not able to accommodate your room request and did not provide you with quality service. Please accept our most sincere apologies. We will retrain our staff to make sure we are always accommodating our guests to the... More

Fairbanks, Alaska
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 15, 2014

Trying to figure out how to explain this place....okay. This is gonna be long but hopefully helpful in decision making. My husband and I got put here for two weeks by his company when he was working in town. It was nice to have a place with a little kitchenette so we could cook some food. Here are our impressions:... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am so disappointed that you were not pleased with your stay. Please accept my apology. In response to your feedback, I will be reviewing your feedback with our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually... More

Moline, Illinois
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 13, 2014

This is a pretty good deal for what you get. I think we paid $59 for a room with a king sized bed and a small kitchen. The exterior is better looking than the interior but by no means is it terrible. Just very basic. The stairs have a strange smell but the room was clean and had a comfortable... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that we were able to provide you with a clean, comfortable room at an affordable rate. As well, it's great to hear that you enjoyed your fully equipped kitchen during your stay with us. Still, I apologize that our grab-and-go breakfast did not meet... More

Didsbury, Canada
Top Contributor
75 reviews 75 reviews
36 hotel reviews
499 helpful votes 499 helpful votes
3 of 5 stars Reviewed May 12, 2014

I booked a room here while just passing through. The rate was great and the location was in a convenient spot right off the highway. I was greeted at the counter by AJ who was very nice and informative. The hotel looks really nice from the exterior but shows a bit of age on the inside. the room was a... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Mark – Thank you for your recent review of your stay. I’m so pleased to learn that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. If you would like... More

1 review
2 of 5 stars Reviewed March 31, 2014 via mobile

This hotel was dirty and in need of maintenance. There was mold in the bathroom and the kitchen sink leaked. The refrigerator smelled like dead fish...we got stuck on a mixed floor smoking/non smoking and had to put a towel under the door to keep the smoke out.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I apologize that the cleanliness and condition of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us... More

Adelaide
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 29, 2014 via mobile

Stayed here a few days while our car was being repaired. The hotel is very good value for the price - it's fairly new, clean and well maintained. Breakfast is not much more than coffee and muffins but at the price that's acceptable. The main drawback is the location. There are a number of other hotels clustered nearby but only... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel including our clean rooms with fully equipped kitchens. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the... More

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 28, 2014

The other people staying there were rather scary and the breakfast was not anything good. It's a good place if you're gonna make your own meals! I didn't feel safe going outside in the evening! The bed was ok but the pillows were flat. Not really any amenities offered

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am pleased to hear that our clean rooms with fully equipped kitchens met your expectations. Your feedback regarding our bedding options and free grab-and-go breakfast will help us in our efforts to continually improve our hotel. Thank you for choosing Extended Stay Hotels. I do hope that you will return... More

2 reviews
5 of 5 stars Reviewed March 25, 2014

I was in town to attend a funeral. The privacy and amenities made it a much needed respite from the difficult circumstances. The room was spacious and well stocked and very clean. Close to everything I needed and the staff was very helpful.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

I want to thank you for taking the time to post a review of your stay. I am sorry to hear about the circumstances that brought you to our hotel; however, I am glad that we were able to provide you with a clean, spacious room in a location that was convenient to your needs. As well, I’m happy that... More

Gilbert, Arizona
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 31, 2014

I am a travel agent and book a lot of hotels all over the country. I work a lot with Extended Stay Americas, This was my first stay with one of their properties in several years. I was very please with Brittany and the front desk and her wonderful welcoming personality. We stayed at the hotel because my friend had... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

I appreciate you taking the time to write such a great review of our hotel. I truly appreciate your comments regarding our staff, especially Brittany. Customer service is one of our top priorities, so I am thrilled that we were able to provide you with such an enjoyable stay. I am happy to hear that you enjoyed your clean, comfortable... More

Tuttle, Oklahoma
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 12, 2014

I was in Billings to have abdominal surgery and my family and best friend came to town with me. The kitchen was a necessity given we were in town for 4 days and it was much appreciated. Brittany was the desk clerk who checked me in and was there my last night there. She went above and beyond and made... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we made a difficult time easier by providing you with great service, a comfortable place to recuperate and a convenient location. It was a pleasure having you stay with us and we look forward to seeing you in the future, should... More

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Additional Information about Extended Stay America - Billings - West End

Address: 4950 Southgate Drive, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Billings - West End 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Billings
Billings Extended Stay

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