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Extended Stay America - Billings - West End

2.5 of 5
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4950 Southgate Drive, Billings, MT 59101
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Extended Stay America - Billings - West End
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Ranked #34 of 50 Hotels in Billings
A recent review
4 of 5 stars Reviewed March 4, 2015
myriah d Billings, Montana
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77 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Butte, Montana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Reserved a room a week before my stay. Received an email the day of my stay saying that they were "overbooked" and "could not honor my reservation"! I have never heard of that happening before. WILL NEVER STAY AT AN EXTENDED STAY AGAIN.

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Nuremberg, Germany
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Not only is their pet policy different when you arrive versus what is online when you book, but there is nothing in the room. If you need glasses or a pan you have to make a special request and then go pick it up yourself. The hotel is nothing nice, stained everything from countertops to carpet in halls and room.... More 

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Travelers are raving about these Billings hotels

Cheyenne, Wyoming
1 review
1 of 5 stars Reviewed April 16, 2015

Hotel was underwhelming. Room type I requested was not available upon arrival, recliner was stained, carpet frayed, counter cracked and cabinets dirty. Checked out early and was told my weekly rate was going to change because I was checking out due to their hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet your expectations. Regarding your room type request, there are times where guests extend their stay and we unfortunately run out of a specific room type. I am also very sorry to hear about your room conditions. In response to your feedback, we... More 

1 review
1 of 5 stars Reviewed April 2, 2015

6:30pm desk clerk fished for info Priceline protects. He still asked for my address. Then he printed the Price Line info screen. His actions deviated from other sign-ins, so I asked him what he printed and he showed me, explaining he was supposed to print that page. I should have had him give it to me. I give my, cr... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to hear your check-in experience was not what you expected. In response to your feedback, I am going to speak to our front desk staff about better explaining our check-in process. Thank you very much for providing us with your feedback. Please feel free to contact me directly,... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed March 24, 2015

We had just been camping and were looking for a little comfort. This was not it. Clean enough, except for the left-over milk in the fridge and the dingy carpets. Beds were small and hard. Amenities and conveniences lacking. Would have been just as comfortable at a motel 6, at half the price.

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Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you found milk in the refrigerator and your stay was average. In response to your feedback, I am going to speak to our housekeeping staff to ensure everything is removed from a guest’s previous stay. I would like you also to know that our hotel... More 

Billings, Montana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 4, 2015

First of all, I need to give a BIG round of applause to Mercer. He was the gentleman who checked my son and I in and he is the MOST respectable gentleman I've met in the hotel business. I work at a local hotel as well, same position, and I took many tips while there from his work ethic. The... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 14, 2015 via mobile

It was pretty unclean and the shower had visible mold. The kitchenette wasn't stocked with dishes, silverware, soap, cups, or coffee makers. The towels were very rough. I'm on crutches so even the handicap room was hard to manuver thru. The so called "queen" beds were only Fulls.

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Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay did not meet your expectations. I can assure you we do not allow mold in our rooms, however, the dishes are available at the front desk for your use upon request. You should have been notified of this at the time... More 

Spokane, Washington
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 6, 2015

I stay here when I go home, or back to work from North Dakota (it's a great mid way point). The room is clean and has everything to make a meal with, and that's great for me for even one night (if your staying more than one night, skip going out and make your dinner here!). The value is good... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that your room was satisfactory and that you enjoyed having the kitchenette. I also appreciate the kind comment about the team. It is wonderful that you can use us as your midway point through your travels. Thank you again for sharing your comments with... More 

Cody, Wyoming
1 review
3 of 5 stars Reviewed February 6, 2015

I appreciate that this property accepts cash as I do not do plastic of any kind. I also appreciate that there are smoking rooms available. Both are a rarity. I thought I had found a new home away from home in Billings, but...... 90kbs internet speed????? Seriously? It took me HOURS to handle a few emails. There is an upgrade... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you weren't able to upgrade with out a credit card. In response to your feedback, I am going to make a suggestion to our company to be able to use cash to upgrade. Thank you very much for providing us with your feedback. Please feel... More 

Boise, Idaho
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 stars Reviewed January 29, 2015

Great front deck staff. Very friendly and welcoming. Room was fine too. HOWEVER: I left two down pillows in the room and they claim I must not have left them because they did not see them. The motel has white sheets. One of my pillows was in an Ivory monogrammed pillow case, the other was striped. And they did not... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. The situation you described regarding your loss of your pillows is truly regrettable. We are very sorry for your experience. I discussed your comments with our staff, and we are continually looking to see if they were mixed in with some of our pillows. However, at this time, we have not... More 

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