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All 48 Billings hotels

Extended Stay America - Billings - West End

2.5 of 5 Hotel   |   4950 Southgate Drive, Billings, MT 59101
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45%
Ranked #30 of 48 hotels in Billings
A recent review
3 of 5 stars reviewed 2 days ago
M0M0fThreePlus1 Akron, Iowa
  • Overview
  • Reviews (60)
  • Photos (14)
  • Amenities
  • Room tips (9)
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60 people have reviewed this hotel

Traveler rating
    16
    11
    12
    9
    12
See reviews for
16
10
4
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Akron, Iowa
Senior Reviewer
10 reviews 10 reviews
3 of 5 stars Reviewed 2 days ago NEW

This hotel served our purpose...just an over night stay on the way to Yellowstone. It was nothing fancy. Booked it off of Priceline. It is a smoking hotel so glad I called ahead of time to double check they had us in a non smoking room as we were not at first. It was clean, beds were comfortable and it... More

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW via mobile

I should have read reviews here first. Mattress is old and both our backs hurt. Found hair under pillows that was not ours. Bath tub does not drain properly. Out dated furniture. Limited TV channels. Hallways smell horrible with people cooking and smoke from floor above. Don't stay here!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was so disappointing in regards to the mattress and the cleanliness. In response to your feedback, I will be meeting with my housekeeping staff to review our cleanliness standards and to ensure that your experience is not repeated. Also,... More

Boulder, Colorado
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I made a reservation online and then cancelled after seeing the hotel (and room) in person. The hotel was very worn down, dirty and falling apart in places. The room was the same. Did not feel clean or comfortable (or safe for our car to park in lot). Definitely worth going elsewhere for the price!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Brie - We appreciate you bringing your experience to our attention. We are sorry to hear that our hotel did not meet your expectations. We will be reviewing your feedback with our team to ensure that our hotel always meets our standards. Thank you again for your feedback; it will help us improve. Please feel free to contact us directly,... More

Bozeman, MT
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 21, 2014

I booked a reservation at this hotel one month before arrival. The day we were to arrive, we were called at 5 p.m. by the GM who very unceremoniously explained he could not honor our reservation and suggested a few other alternatives. This put our family in quite a bind, due to most hotels in the area being booked for... More

Was this review helpful? Yes 1
Livingston, Montana, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 16, 2014

i booked a king suite in March for our stay in the middle of June, when i was finally allowed to check in after being turned away at 2:30 she just told me where my room was no other information, instead of a king suite it was a dirty room with two double beds, not big enough to hold 3... More

Was this review helpful? Yes 1
Fairbanks, Alaska
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 15, 2014

Trying to figure out how to explain this place....okay. This is gonna be long but hopefully helpful in decision making. My husband and I got put here for two weeks by his company when he was working in town. It was nice to have a place with a little kitchenette so we could cook some food. Here are our impressions:... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am so disappointed that you were not pleased with your stay. Please accept my apology. In response to your feedback, I will be reviewing your feedback with our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually... More

Moline, Illinois
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 13, 2014

This is a pretty good deal for what you get. I think we paid $59 for a room with a king sized bed and a small kitchen. The exterior is better looking than the interior but by no means is it terrible. Just very basic. The stairs have a strange smell but the room was clean and had a comfortable... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that we were able to provide you with a clean, comfortable room at an affordable rate. As well, it's great to hear that you enjoyed your fully equipped kitchen during your stay with us. Still, I apologize that our grab-and-go breakfast did not meet... More

Didsbury, Canada
Top Contributor
66 reviews 66 reviews
32 hotel reviews
435 helpful votes 435 helpful votes
3 of 5 stars Reviewed May 12, 2014

I booked a room here while just passing through. The rate was great and the location was in a convenient spot right off the highway. I was greeted at the counter by AJ who was very nice and informative. The hotel looks really nice from the exterior but shows a bit of age on the inside. the room was a... More

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Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Mark – Thank you for your recent review of your stay. I’m so pleased to learn that you enjoyed our friendly staff and clean rooms with fully equipped kitchens at a great value. Your feedback regarding our free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. If you would like... More

1 review
2 of 5 stars Reviewed March 31, 2014 via mobile

This hotel was dirty and in need of maintenance. There was mold in the bathroom and the kitchen sink leaked. The refrigerator smelled like dead fish...we got stuck on a mixed floor smoking/non smoking and had to put a towel under the door to keep the smoke out.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I apologize that the cleanliness and condition of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us... More

Adelaide
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 29, 2014 via mobile

Stayed here a few days while our car was being repaired. The hotel is very good value for the price - it's fairly new, clean and well maintained. Breakfast is not much more than coffee and muffins but at the price that's acceptable. The main drawback is the location. There are a number of other hotels clustered nearby but only... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel including our clean rooms with fully equipped kitchens. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the... More

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Additional Information about Extended Stay America - Billings - West End

Address: 4950 Southgate Drive, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Billings - West End 2.5*
Reservation Options:
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Also Known As:
Extended Stay Billings
Billings Extended Stay

14 photos of this hotel

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
1

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