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All 45 Billings hotels

Extended Stay America - Billings - West End

2.5 of 5 Hotel   |   4950 Southgate Drive, Billings, MT 59101
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Extended Stay America - Billings - West End
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51%
Ranked #26 of 45 hotels in Billings
A recent review
4 of 5 stars reviewed 3 weeks ago
ASClarkca Adelaide
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53 people have reviewed this hotel

Traveler rating
    16
    11
    8
    8
    10
See reviews for
12
10
3
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

This hotel was dirty and in need of maintenance. There was mold in the bathroom and the kitchen sink leaked. The refrigerator smelled like dead fish...we got stuck on a mixed floor smoking/non smoking and had to put a towel under the door to keep the smoke out.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I apologize that the cleanliness and condition of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us... More

Adelaide
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here a few days while our car was being repaired. The hotel is very good value for the price - it's fairly new, clean and well maintained. Breakfast is not much more than coffee and muffins but at the price that's acceptable. The main drawback is the location. There are a number of other hotels clustered nearby but only... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel including our clean rooms with fully equipped kitchens. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We look forward to hosting you again in the... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The other people staying there were rather scary and the breakfast was not anything good. It's a good place if you're gonna make your own meals! I didn't feel safe going outside in the evening! The bed was ok but the pillows were flat. Not really any amenities offered

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am pleased to hear that our clean rooms with fully equipped kitchens met your expectations. Your feedback regarding our bedding options and free grab-and-go breakfast will help us in our efforts to continually improve our hotel. Thank you for choosing Extended Stay Hotels. I do hope that you will return... More

2 reviews
5 of 5 stars Reviewed 3 weeks ago

I was in town to attend a funeral. The privacy and amenities made it a much needed respite from the difficult circumstances. The room was spacious and well stocked and very clean. Close to everything I needed and the staff was very helpful.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

I want to thank you for taking the time to post a review of your stay. I am sorry to hear about the circumstances that brought you to our hotel; however, I am glad that we were able to provide you with a clean, spacious room in a location that was convenient to your needs. As well, I’m happy that... More

Gilbert, Arizona
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 31, 2014

I am a travel agent and book a lot of hotels all over the country. I work a lot with Extended Stay Americas, This was my first stay with one of their properties in several years. I was very please with Brittany and the front desk and her wonderful welcoming personality. We stayed at the hotel because my friend had... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

I appreciate you taking the time to write such a great review of our hotel. I truly appreciate your comments regarding our staff, especially Brittany. Customer service is one of our top priorities, so I am thrilled that we were able to provide you with such an enjoyable stay. I am happy to hear that you enjoyed your clean, comfortable... More

Tuttle, Oklahoma
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 12, 2014

I was in Billings to have abdominal surgery and my family and best friend came to town with me. The kitchen was a necessity given we were in town for 4 days and it was much appreciated. Brittany was the desk clerk who checked me in and was there my last night there. She went above and beyond and made... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we made a difficult time easier by providing you with great service, a comfortable place to recuperate and a convenient location. It was a pleasure having you stay with us and we look forward to seeing you in the future, should... More

london
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 26, 2013

I stayed here during December this hotel is just on I-90 it has a new feel on the inside the carpets in my room felt new ' the water was very hot bed was comfortable the shower area was spacious 'the room featured a kitchen fridge microwave sink it was very clean good size flat screen tv there are bars... More

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Liberty Lake, Washington
1 review
3 of 5 stars Reviewed November 20, 2013 via mobile

First impression isn't a good one and it doesn't get better from there. Entry is depressing, dirty and instutional. Room is doable if you are checking-in very late, are very tired and just need a place to sleep. Definitely no frills.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

I appreciate you taking the time to write a review of your experience at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we gave you a bad impression when you walked in.. To uphold our company's high standards, we will do a better job on providing a good... More

Miles City
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 17, 2013

We were initially placed on third floor. Cigarette smoke smell was overwhelming and room...HORRIBLE! Awesome front desk clerk, Christina N., allowed us to move to first floor and did so in a helpful and professional manner. First floor room was better. Overall, pretty cheap, stark hotel that is rundown and not overly clean. Staff was the one bright spot. Won't... More

Was this review helpful? Yes
Regina, Canada
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2013

I booked via secret room, so when I found out where I was staying I was almost ill, this was because I read all the reviews. We had no choice there was no changing and no refunds. Tyler at front desk was great, room was super clean, kitchen, large fridge, great bed. I have no idea what would prompt people... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Suzanne - The team and I appreciate your wonderful remarks. We are glad we were able to meet your expectations. As well, it is great to know that our staff took such great care of you, especially Tyler. We hope to see you again soon. More

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Additional Information about Extended Stay America - Billings - West End

Also Known As:
Extended Stay Billings
Billings Extended Stay
Address: 4950 Southgate Drive, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#13 Business Hotel in Billings
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Billings - West End 2.5*
Reservation Options:
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