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All 48 Billings hotels

Extended Stay America - Billings - West End

2.5 of 5 Hotel   |   4950 Southgate Drive, Billings, MT 59101
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Extended Stay America - Billings - West End
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43%
Ranked #32 of 48 Hotels in Billings
A recent review
3 of 5 stars Reviewed July 29, 2014
M0M0fThreePlus1 Akron, Iowa
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63 reviews from our community

Traveler rating
    16
    11
    12
    10
    14
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16
10
5
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Any
English first
Gallup, New Mexico
1 review
1 of 5 stars Reviewed 5 days ago NEW

The beds are hard, pillows limp, carpets dirty, rooms smelly and we got bit by bedbugs! My son found one on his bed and when he killed it blood squirted out, I had 20 bites on each arm, my neck, back and chest.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The issues with the pests you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I have contacted our pest control company to have your room serviced immediately. As well, I regret to read that your room was... More

2 reviews
2 of 5 stars Reviewed 6 days ago NEW

The room was clean.. But the building is so old & warn out, the carpets in the hall were so loose it was a hazard! The bed was extremely uncomfortable, it didn't feel like a mattress at all! Could have been foam with a sheet of cardboard over it! Take away breakfast was okay.

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 4 weeks ago

Approaching the breaking point in our 14+ hour drive we were desperately calling hotels in Billings to see if we could get a room for the night. I called here and was told the two king rooms we requested were available. So after booking everything over the phone, giving a credit card number and receiving two confirmation numbers, we arrive... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to read that we were unable to honor your reservation. Please know that as this hotel's manager, I will be meeting with my front desk staff to review our reservation procedures to ensure that your experience is not repeated. Thank you very much for providing us with your... More

Akron, Iowa
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 29, 2014

This hotel served our purpose...just an over night stay on the way to Yellowstone. It was nothing fancy. Booked it off of Priceline. It is a smoking hotel so glad I called ahead of time to double check they had us in a non smoking room as we were not at first. It was clean, beds were comfortable and it... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we were able to provide you with a clean, comfortable room during your stay. I am especially pleased to read that you appreciated your fully equipped kitchen and that our location was convenient for you. Thank you again for sharing your... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 25, 2014 via mobile

I should have read reviews here first. Mattress is old and both our backs hurt. Found hair under pillows that was not ours. Bath tub does not drain properly. Out dated furniture. Limited TV channels. Hallways smell horrible with people cooking and smoke from floor above. Don't stay here!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was so disappointing in regards to the mattress and the cleanliness. In response to your feedback, I will be meeting with my housekeeping staff to review our cleanliness standards and to ensure that your experience is not repeated. Also,... More

Boulder, Colorado
2 reviews
2 of 5 stars Reviewed July 1, 2014

I made a reservation online and then cancelled after seeing the hotel (and room) in person. The hotel was very worn down, dirty and falling apart in places. The room was the same. Did not feel clean or comfortable (or safe for our car to park in lot). Definitely worth going elsewhere for the price!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Brie - We appreciate you bringing your experience to our attention. We are sorry to hear that our hotel did not meet your expectations. We will be reviewing your feedback with our team to ensure that our hotel always meets our standards. Thank you again for your feedback; it will help us improve. Please feel free to contact us directly,... More

Bozeman, MT
Contributor
14 reviews 14 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 21, 2014

I booked a reservation at this hotel one month before arrival. The day we were to arrive, we were called at 5 p.m. by the GM who very unceremoniously explained he could not honor our reservation and suggested a few other alternatives. This put our family in quite a bind, due to most hotels in the area being booked for... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we were not able to honor your reservation, and that you received such poor service from my staff. In response to your feedback, I am meeting with my staff to review reservation procedures so that we can work to prevent this from happening again. As... More

Livingston, Montana, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 16, 2014

i booked a king suite in March for our stay in the middle of June, when i was finally allowed to check in after being turned away at 2:30 she just told me where my room was no other information, instead of a king suite it was a dirty room with two double beds, not big enough to hold 3... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Deborah - Thank you for taking the time to tell us about your experience. We are very sorry to hear that we were not able to accommodate your room request and did not provide you with quality service. Please accept our most sincere apologies. We will retrain our staff to make sure we are always accommodating our guests to the... More

Fairbanks, Alaska
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 15, 2014

Trying to figure out how to explain this place....okay. This is gonna be long but hopefully helpful in decision making. My husband and I got put here for two weeks by his company when he was working in town. It was nice to have a place with a little kitchenette so we could cook some food. Here are our impressions:... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am so disappointed that you were not pleased with your stay. Please accept my apology. In response to your feedback, I will be reviewing your feedback with our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually... More

Moline, Illinois
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 13, 2014

This is a pretty good deal for what you get. I think we paid $59 for a room with a king sized bed and a small kitchen. The exterior is better looking than the interior but by no means is it terrible. Just very basic. The stairs have a strange smell but the room was clean and had a comfortable... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that we were able to provide you with a clean, comfortable room at an affordable rate. As well, it's great to hear that you enjoyed your fully equipped kitchen during your stay with us. Still, I apologize that our grab-and-go breakfast did not meet... More

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Additional Information about Extended Stay America - Billings - West End

Address: 4950 Southgate Drive, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Billings - West End 2.5*
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Also Known As:
Extended Stay Billings
Billings Extended Stay

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