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Extended Stay America - Billings - West End

2.5 of 5
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4950 Southgate Drive, Billings, MT 59101
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Extended Stay America - Billings - West End
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84 Reviews from our TripAdvisor Community

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Spokane, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

Merecer has a really pleasant manner. Though it was a busy time, he greeted us warmly and delt with everyone efficiently. The room had everything we needed in addition to being clean and comfortable,offering a full kitchen and a flat screen tv. We also grabbed a coffee maker and some extra java paks. We experienced nothing unpleasant or difficult and... More 

Helpful?
Thank Jamie S
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments regarding our renovated rooms and our friendly customer service. Once more, thank you for posting your review. We look forward to... More 

Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed October 10, 2015

I have read, what I feel to be very unfair reviews of Extended Stay America in Billings,MT. I think SOME people don't get what extended stay means. We have stayed in two rooms since our stay. We were in a queen due to some remodeling, but as soon as a king became available they took care of it immediately. They... More 

Helpful?
Thank John H
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to read that our staff provided you with great customer service and that you had a comfortable stay. I’m glad we were able to accommodate your needs with our reasonable rates and convenient amenities. Thank you again for your review. We look forward... More 

Brooklyn, New York, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 22, 2015

Please note that this hotel is BADLY infested with bedbugs, and multiple attempts over several years at alerting management, Extended Stay corporate offices, and every online forum available has not encouraged the company to address the issue. BEWARE: IF YOU STAY HERE, YOU WILL BE BITTEN AND INFESTED WITH BEDBUGS. ** I booked here for a few nights between moving... More 

Helpful?
Thank evergreenest
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, we have had the room professional inspected and it was found that there were no issues in the mentioned room. To uphold our company’s high standards, we will work to ensure that we are thoroughly inspecting rooms... More 

Travelers are raving about these Billings hotels

Worland, Wyoming
2 reviews
5 of 5 stars Reviewed September 20, 2015 via mobile

This is a great place to stay. They have been working on renovations but the staff has worked hard to not interrupt my stay. The rooms are clean and inviting. The staff is always friendly and accommodating.

Helpful?
Thank Pamela J
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I am so thrilled to know that our staff provided you with friendly and accommodating customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Billings, Montana
1 review
2 of 5 stars Reviewed July 24, 2015

Very similarly priced to other hotels in the area, but lacks some key features. Pros: - Kitchen set - I like the new carpeting and hardwood floors and bathroom faucet Cons: - All of the drains go down very slowly. The bathtub fills up quickly while I am showering. - Still has the old chairs that existed prior to remodeling... More 

Helpful?
Thank Anonymous B
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your fully equipped kitchen and the updated flooring and bathroom fixtures in your room. Still, I apologize for the cleanliness and maintenance issues you encountered during your visit. I will be meeting with our team to ensure these issues... More 

Seattle
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 14, 2015

I was checked into a room that smelled rotten. There was a big tear down the carpet upon entering the room. They were kind enough to check me into another room. The carpet was grossly spotted and altho it smelled, it was not as bad as the firat room. Still, I will not be walking barefoot. I would have gone... More 

Helpful?
Thank VagabondSeattle
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the room conditions you experienced. In response to your feedback, I am speaking to our staff to ensure that our rooms are thoroughly inspected prior to guest arrivals. I really appreciate you bringing this to our attention. If you would like to discuss this further, please... More 

Melbourne, Australia
Level Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 11, 2015

This hotel had kitchens in some of the rooms,so we were able to cook instead of eating out,full size fridge,large flat screen and armchair.Bed was great,staff were friendly and helpful.Shops were just a short drive and some take out was within walking distance.

Helpful?
Thank Hugh M
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you were satisfied with your room in regards to the kitchenette, the TV, and the bed, as well as the location of our facility. Thank you again for sharing your experience with us. We would love to see you again, should... More 

Butte, Montana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 26, 2015

Reserved a room a week before my stay. Received an email the day of my stay saying that they were "overbooked" and "could not honor my reservation"! I have never heard of that happening before. WILL NEVER STAY AT AN EXTENDED STAY AGAIN.

Helpful?
Thank JIL_22
Nuremberg, Germany
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed June 16, 2015

Not only is their pet policy different when you arrive versus what is online when you book, but there is nothing in the room. If you need glasses or a pan you have to make a special request and then go pick it up yourself. The hotel is nothing nice, stained everything from countertops to carpet in halls and room.... More 

Helpful?
Thank acruzicka
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your stay didn't go as well as you would have liked. I would like you to know that all the carpets and rooms will be refreshed starting at the end of the month. In response to your feedback, I am going to speak to the... More 

Cheyenne, Wyoming
1 review
1 of 5 stars Reviewed April 16, 2015

Hotel was underwhelming. Room type I requested was not available upon arrival, recliner was stained, carpet frayed, counter cracked and cabinets dirty. Checked out early and was told my weekly rate was going to change because I was checking out due to their hotel.

Helpful?
Thank Christine T
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet your expectations. Regarding your room type request, there are times where guests extend their stay and we unfortunately run out of a specific room type. I am also very sorry to hear about your room conditions. In response to your feedback, we... More 

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