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Extended Stay America - Billings - West End

2.5 of 5
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4950 Southgate Drive, Billings, MT 59101
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Extended Stay America - Billings - West End
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Ranked #36 of 50 Hotels in Billings
A recent review
4 of 5 stars reviewed 3 weeks ago
Hugh M Melbourne, Australia
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80 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • German first
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  • All months
    (80)
  • Mar-May only
    (19)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (10)
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Billings, Montana
1 review
2 of 5 stars Reviewed 1 week ago

Very similarly priced to other hotels in the area, but lacks some key features. Pros: - Kitchen set - I like the new carpeting and hardwood floors and bathroom faucet Cons: - All of the drains go down very slowly. The bathtub fills up quickly while I am showering. - Still has the old chairs that existed prior to remodeling... More 

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Seattle
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was checked into a room that smelled rotten. There was a big tear down the carpet upon entering the room. They were kind enough to check me into another room. The carpet was grossly spotted and altho it smelled, it was not as bad as the firat room. Still, I will not be walking barefoot. I would have gone... More 

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Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the room conditions you experienced. In response to your feedback, I am speaking to our staff to ensure that our rooms are thoroughly inspected prior to guest arrivals. I really appreciate you bringing this to our attention. If you would like to discuss this further, please... More 

Travelers are raving about these Billings hotels

Melbourne, Australia
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel had kitchens in some of the rooms,so we were able to cook instead of eating out,full size fridge,large flat screen and armchair.Bed was great,staff were friendly and helpful.Shops were just a short drive and some take out was within walking distance.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you were satisfied with your room in regards to the kitchenette, the TV, and the bed, as well as the location of our facility. Thank you again for sharing your experience with us. We would love to see you again, should... More 

Butte, Montana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 26, 2015

Reserved a room a week before my stay. Received an email the day of my stay saying that they were "overbooked" and "could not honor my reservation"! I have never heard of that happening before. WILL NEVER STAY AT AN EXTENDED STAY AGAIN.

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Nuremberg, Germany
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 16, 2015

Not only is their pet policy different when you arrive versus what is online when you book, but there is nothing in the room. If you need glasses or a pan you have to make a special request and then go pick it up yourself. The hotel is nothing nice, stained everything from countertops to carpet in halls and room.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your stay didn't go as well as you would have liked. I would like you to know that all the carpets and rooms will be refreshed starting at the end of the month. In response to your feedback, I am going to speak to the... More 

Cheyenne, Wyoming
1 review
1 of 5 stars Reviewed April 16, 2015

Hotel was underwhelming. Room type I requested was not available upon arrival, recliner was stained, carpet frayed, counter cracked and cabinets dirty. Checked out early and was told my weekly rate was going to change because I was checking out due to their hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay did not meet your expectations. Regarding your room type request, there are times where guests extend their stay and we unfortunately run out of a specific room type. I am also very sorry to hear about your room conditions. In response to your feedback, we... More 

1 review
1 of 5 stars Reviewed April 2, 2015

6:30pm desk clerk fished for info Priceline protects. He still asked for my address. Then he printed the Price Line info screen. His actions deviated from other sign-ins, so I asked him what he printed and he showed me, explaining he was supposed to print that page. I should have had him give it to me. I give my, cr... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to hear your check-in experience was not what you expected. In response to your feedback, I am going to speak to our front desk staff about better explaining our check-in process. Thank you very much for providing us with your feedback. Please feel free to contact me directly,... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed March 24, 2015

We had just been camping and were looking for a little comfort. This was not it. Clean enough, except for the left-over milk in the fridge and the dingy carpets. Beds were small and hard. Amenities and conveniences lacking. Would have been just as comfortable at a motel 6, at half the price.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you found milk in the refrigerator and your stay was average. In response to your feedback, I am going to speak to our housekeeping staff to ensure everything is removed from a guest’s previous stay. I would like you also to know that our hotel... More 

Billings, Montana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 4, 2015

First of all, I need to give a BIG round of applause to Mercer. He was the gentleman who checked my son and I in and he is the MOST respectable gentleman I've met in the hotel business. I work at a local hotel as well, same position, and I took many tips while there from his work ethic. The... More 

Was this review helpful? Yes
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 14, 2015 via mobile

It was pretty unclean and the shower had visible mold. The kitchenette wasn't stocked with dishes, silverware, soap, cups, or coffee makers. The towels were very rough. I'm on crutches so even the handicap room was hard to manuver thru. The so called "queen" beds were only Fulls.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Billings - West End, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay did not meet your expectations. I can assure you we do not allow mold in our rooms, however, the dishes are available at the front desk for your use upon request. You should have been notified of this at the time... More 

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