I travel extensively and have been a fan of Holiday Inn Express's throughout the country, however this hotel is very overpriced and has the worst staff I have ever encountered in my years of travel. Hotel was relatively clean with the exception of the elevator which had a very strong/bad oder. The hotel facilities and rooms should put this hotel... more

Our air conditioner did not work. When we asked the front desk for a portable fan, they acted as if that was an extremely inappropriate request. Then, they rudely stated that none were available and that we would just have to live with the a/c being broken, and maybe we should try cracking the window. (Which I did try and... more

The Hotel looks modern. But it was built with cheap materials. The tub in my room was extremely slippery with no non skid in the tub what so ever. Serious injury occured and the hotel staff did not know how to respond. They simply did not know how to respond to a medical emergency. I will not stay in a... more

Room was clean. The air conditioner was horrible!! Breakfast was good - expended continental breakfast. The hotel itself could use some good cleaning. The carpets were dirty and worn. Same with the elevator. Was disappointed there was no guest laundry. Staff was helpful. Probably would look for another hotel next stay. Stayed at another Holiday Inn express in Casper which... more

I flew into Billings on business trip that would take me from Billings to Helena and finally to Spokane. I stayed at Holiday Inn Express at all those locations and found this to be the best out the three. The defining difference for me was having an actual easy chair with foot stool to sit back and relax in. (The... more

The room itsel was very nice and the price was right, but there was a big-time problem with cigarette smoke. The lobby was absolutely foggy with smoke (desk clerks smoking constantly). We could have lived with that, but smoke kept getting in our "non-smoking" room on a "non-smoking" floor. At first we thought someone on our floor must have been... more