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Western Inn Motel

3.0 of 5
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3311 2nd Avenue North, Billings, MT 59101
Western Inn Motel
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Ranked #45 of 50 Hotels in Billings
A recent review
4 of 5 stars Reviewed July 26, 2012
Tammy T Sarasota, Florida
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147 reviews from our community

Traveler rating
    43
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    19
    18
    34
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37
35
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15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Western Inn Motel
See the most recent reviews
Sarasota, Florida
2 reviews
4 of 5 stars Reviewed July 26, 2012

Couldn't have been any friendlier. We arrived from the airport at almost 1am and they were there waiting and we had a 6am departure flight a week later and decided to stay there also since it was so easy to get to. They offered to have breakfast ready for us before we left and they really just go out of... More 

Was this review helpful? Yes
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review

Dear Guest, Thank you for this sweet, friendly review! We are so glad you enjoyed your stay here, and we are so happy that we could do everything to make you have a great stay! We always try our hardest to give our guests the best! We really appreciate you taking the time out of your day to give us... More 

Bismarck, North Dakota
1 review
4 of 5 stars Reviewed July 26, 2012

I booked this motel on line for a multiple day stay. I was not looking for a motel with a lot of amenities, as I was sightseeing the local area. The room was nice and clean. I can't say enough about the staff. Very friendly and so helpful. This is one of the best places I've stayed at this year.... More 

Was this review helpful? Yes
westerninnbillings, General Manager at Western Inn Motel, responded to this review

Dear Guest, Thank you for this wonderful review! We appreciate the time you take out of your day to give us your positive feedback. We always try to give our guests the best hospitality and service they have ever experienced! We definitely hope you visit soon. "Your Home Away From Home!" Thank you, David General Manager More 

Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 22, 2012

First things first: this is a budget hotel. If you want plush carpets and state-of-the-art amenities, don't stay here. But if your expectations are properly set and you don't need those things, this is an outstanding place. Very centrally located, extremely nice and helpful staff, and family-owned by people trying to make an honest living. Very much enjoyed it and... More 

Was this review helpful? Yes
westerninnbillings, General Manager at Western Inn Motel, responded to this review

Dear Guest, Thank you for this sincere, and honest review! We appreciate the time you take out of your day to write this review! We always try to give our guests the best service we can! We love to treat our guests like family, and give them great memories of Western Inn. Thank you again for your positive feedback, we... More 

Bad Krozingen, Germany
1 review
4 of 5 stars Reviewed July 19, 2012

We stayed one night on arrival and one on departure. Just as everyone else has said: very kind and welcoming staff, rooms are comfy and clean, very quiet location, slept fantastically. Staff gave us free water on arrival. Sanitary was flawless on the first stay, slightly run down but fuctional and clean on the second nights stay. As we were... More 

Was this review helpful? Yes
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review

Dear Guest, Thank you for this great review! We appreciate the time you take out of your day to write this! We are so glad you enjoyed your stay here,twice! We strive to give our guests good clean rooms. great service, and rooms that are affordable! We hope to see ypu next time at Western Inn Billings, and thanks again!... More 

San Diego, CA
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 15, 2012

Just like the rest of the reviews, I agree that this family-owned establishment is the best in it's league. They strive for kindness, professionalism, helpfulness and competitive pricing. For our stay, which included a late-night arrival and an early- morning departure, they ensured we had an efficient check-in process and treated us with warmth. These days, it feels like a... More 

Was this review helpful? Yes 1
Management response:

Dear Guest, Thank you for this wonderful, and well thought out review! We definitely appreciate the rewarding feedback. We are so glad you felt welcomed, and enjoyed your stay! It always feels good to know our guests leave with great thoughts about Western Inn! Thank you again for all the positive feedback, and we hope to see you soon at... More 

Anchorage, Alaska
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 11, 2012

This little motel is in a super location and is run by a family with a beyond-super attitude. Our room was average but clean and comfortable, but the personal touch and kindness of the whole family sends the choice up the meter to excellent. We happened to be there on the 4th of July, and this family invited all the... More 

Was this review helpful? Yes 1
Management response:

Dear Guest, Thank you for this wonderful review! Your feedback is always highly appreciated! We are so glad you enjoyed our 4th of July bbq, and enjoyed the company of our Western Inn family! It's always great to see the smiles on our guest's face. We strive to always give our 100%, and we are so glad you noticed! Thank... More 

Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 7, 2012

If you are looking for a warm friendly reception after a long flight look no further. This motel offers courtesy collection from the airport. On time and very helpful. We had a delay of 2 days and had to rebook couldn't have been more helpful. Room was clean and comfortable. Breakfast is a continental help yourself. Would definitely use again.

Was this review helpful? Yes 1
Management response:

Dear Guest, Thank you for this well thought out, and wonderful review! We are glad you enjoyed our kind reception and our shuttle service. Our shuttle service always trys to be on time, and accomodate our guests as best as possible! We love to hear great feedback from our customers! Thank you again, and we hope to see you soon... More 

Bedford, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2012

When we first arrived in billings we went too a different hotel but no vacancy. The guy behind the counter was so nice and provided us with a list of hotels and he circled this one and said this is the best one. And he was right because we are still here and loving it. The people are so nice... More 

Was this review helpful? Yes 1
Management response:

Dear Guest, Thank you for this excellent review! We appreciate the time you took out of your day to give us your feedback! We are so glad you are enjoying your stay at Western Inn, and all the great experiences and service as well! We hope you continue to enjoy your stay! "Your Home Away From Home!" Sincerely, Sarah Guest... More 

Vancouver, Washington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2012

This little motor inn in Billings is the finest small motel I've ever stayed in. The rooms are clean and the staff are incredibly helpful. They take pride in how they operate the place. I was in town during a bicycle trip around the U.S. on July 4th and they had a bar-b-q for their guests because most restaurants in... More 

Was this review helpful? Yes 1
Management response:

Dear Guest, Thak you for this great review, and thank you for taking the time out of your day to give us your feedback! We are ecstatic that you had a wonderful stay, and enjoyed our great family business! We appreciate the positive feedback about our service, rooms, and hospitality! We hope to see you back soon at Western Inn... More 

Minot, North Dakota
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2012

Really, I can't believe the service I received upon arriving. I made a reservation the day before. When my daughter and I arrived, David knew exactly who we were. He welcomed us like we were family and introduced himself and his family to us. His wife made us two plates of dinner from the bbq they were having for the... More 

Was this review helpful? Yes
Management response:

Dear Guest, Thank you for this brilliant, and thoughtful review! We always appreciate the time you take out of your day to give us your great feedback. We love to treat our guests like family, and we are so glad you enjoyed this one of a kind experience! We hope you can come and visit your Western Inn family again!... More 

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