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All 45 Billings hotels

Western Inn Motel

3311 2nd Avenue North, Billings, MT 59101
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Western Inn Motel
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57%
Ranked #32 of 45 hotels in Billings
A recent review
  • Reviews (128)
  • Photos (45)
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  • Room tips (24)
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128 people have reviewed this hotel

Traveler rating
    41
    32
    16
    16
    23
See reviews for
34
29
19
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Butte, Montana
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Although the staff is polite and friendly, the rooms are not worth the cost. The bathroom fans squeal in all of the rooms and can be heard 3 and 4 rooms away. There was dirt on all sills, headboards, pictures and even on the bathroom counter. There was a 2 inch by 3 inch long dust web hanging off of... More

Was this review helpful? Yes 3
Sandy, Utah
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 10, 2014

The room stunk like feces. The shower barely worked. The wallpaper on the walls was falling off. The proprietor was incredibly rude, and they advertised a room for 49.00 but they actually charged almost 70.00 over all the worst motel I have ever had the misfortune to stay at.

Was this review helpful? Yes 7
westerninnbillings, Public Relations Manager at Western Inn Motel, responded to this review

Dear Guest, Greetings from Western Inn Billings. During your stay we provided the guest with the utmost service and a clean room. The information the guest has provided is false, the room was very clean and every appliance in the room was functional. Also the price of the room was under 70 dollars, but if you can please provide us... More

Portland, Oregon
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 19, 2014

I travel extensively for my work and stay at a wide variety of motels, hotels and inns. I thought the Western Inn Motel might be a good choice for lodging but I was treated very badly by the staff, and in particular, the woman at reception by the name of Sarah. I was paying by credit card and this Sarah... More

Was this review helpful? Yes 5
westerninnbillings, General Manager at Western Inn Motel, responded to this review

Dear Upset person who was not a guest, We have never had any trouble with our staff because they are fully trained to handle these type of situations. This is the first negative review we have received about our staff, especially coming from someone who hasn't even stayed here. We have received information from Sarah, the staff member you had... More

Cody, Wyoming
1 review
5 of 5 stars Reviewed December 24, 2013

i booked parking and a night stay. what i didnt know is that in an emergency they are there for you! missed my flight (my own fault) when i called dave he said come on back we have a spot for you. stayed the night in a great room, with free breakfast in the morning, room was way more then... More

Was this review helpful? Yes
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review

Dear Guest, Thank you for this review, we highly appreciate! We are glad that we can provide you with a hotel room that all has the ammenities you need, especially at an affordable price! At Western Inn we try our hardest to provide our guests with a warm and friendly experience! Thanks again! "Your Home Away From Home." Sincerely, Guest... More

Danville, Virginia
1 review
4 of 5 stars Reviewed December 17, 2013

Our company had a group of men staying at Western Inn Motel from 1st of October until 2nd week in December. The men enjoyed the stay there, said the staff were friendly and that if they were ever in Billings, Mt. again that they would choose this motel. Our office had to make reservations and speak with someone every week,... More

Was this review helpful? Yes
westerninnbillings, Public Relations Manager at Western Inn Motel, responded to this review

Dear Guest, We thank you very much for taking the time out of your day to write this magnificent review. We hope to see your workers back here soon. Thanks, Western Inn Billings More

Pune, India
1 review
3 of 5 stars Reviewed December 2, 2013

The place is decent and clean. The stay was good and comfortable. The staff were friendly and cooperative. If you are looking for a good budget place, this is it!!The food was average, nothing out of the ordinary but justifies the cost!!

Was this review helpful? Yes
westerninnbillings, Public Relations Manager at Western Inn Motel, responded to this review

Dear Guest, We thank you for writing this review. Also, we hope to see you here again soon. Thanks, Western Inn Billings More

1 review
1 of 5 stars Reviewed November 30, 2013

We called to verify there was an airport shuttle. Yes there is but they neglected to say it starts at 8. For the 6 am flight departure needed to pay an additional $17.00 for the shuttle. And yes the driver overslept. The price is not right for this place.

Was this review helpful? Yes
westerninnbillings, Public Relations Manager at Western Inn Motel, responded to this review

Dear Guest, Thank you for taking the time out of your day for submitting this review. Sorry for the confusion, but it does state clearly on our website our hotel shuttle hours. Also, the general manager of the hotel offered you a courtesy shuttle without any charge. You requested a shuttle at 4:30 A.M but you arrived at the front... More

Kathmandu, Nepal
1 review
4 of 5 stars Reviewed November 26, 2013

There are several hotels and motels but we end up at this place and we are happy that we chose is place. Nice, clean and friendly staffs. Even though rooms are not very big still worth staying with a good rate. Location is good and near downtown. Worth your money.

Was this review helpful? Yes
westerninnbillings, Public Relations Manager at Western Inn Motel, responded to this review

Dear Guest, We thank you for the kind review you have submitted, and we hope to see you back again sometime. Thanks, Western Inn Billings More

Missoula, Montana
1 review
1 of 5 stars Reviewed October 25, 2013 via mobile

From the minute we walked in the woman working at the front desk, Sara, was rude. She was condescending and when we mentioned how unprofessional it was that they quoted us one thing and then charged us a lot more, she said "whatever". Overall the experience was negative and I wouldn't suggest this place to anyone.

Was this review helpful? Yes
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review

Dear Guest, When making a reservation online. it is thoroughly explained to you that taxes and fees were not charged and will be charged on arrival. Secondly our front desk personnel do not answer a simple question like that with "whatever." They are trained to tell the guests that taxes and fees are excluded, and you, being the customer, agreed... More

Swift Current, Canada
1 review
2 of 5 stars Reviewed October 19, 2013

Nothing like the pictures on the internet. Our room was very dissappointing. The rug was dirty and stained very bad, the bathroom had hair all over the floor and the baseboards were filty. The fan in bathroom made alot of noise, and all night you could hear noises from outside. The wall behind the headboard had a ton of dust... More

Was this review helpful? Yes
westerninnbillings, Manager at Western Inn Motel, responded to this review

Dear Guest, We thank you for your review and the kind comment about our staff. Almost every single one of our rooms has received a new carpet. We vacuum and dust our rooms daily. Also our housekeepers make sure that all of the appliances are clean. Since our motel runs on central heating and air our guest prefer the heating... More

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Additional Information about Western Inn Motel

Address: 3311 2nd Avenue North, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #32 of 45 hotels in Billings
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
We are conveniently located near Billings Intl Airport, Metrapark, St Vincent's hospital and Billings Clinic. Near Moss Mansion and 6-7 blocks away from Conoco Phillips Refinery. ... more   less 
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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Official Description (provided by the hotel)
We are conveniently located near Billings Intl Airport, Metrapark, St Vincent's hospital and Billings Clinic. Near Moss Mansion and 6-7 blocks away from Conoco Phillips Refinery. ... more   less 
Number of rooms
40

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