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All 49 Billings hotels

Howard Johnson Billings

2.0 of 5 Hotel   |   1345 Mullowney Lane, Billings, MT 59101
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Ranked #34 of 49 Hotels in Billings
A recent review
5 of 5 stars reviewed 4 weeks ago
Abbie H Parker City
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576 reviews from our community

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250
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Lewistown, Montana
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The room smelled terrible and was very dirty, with stained bedding and floor. They do have a water slide with a very small pool. The lobby, halls and parking lot were filthy. I actually asked for a refund and went to a different hotel. I don't mind if a hotel is old or a little outdated but it at least... More 

Was this review helpful? Yes
Shauna H, General Manager at Howard Johnson Billings, responded to this review

Dear Valued Customer, Thank You for taking the time out of your busy schedule to let me know about your stay with us. I apologize your stay was so unsatisfactory and I have addressed these matters with the appropriate staff and I assure you it is being taken very seriously, I take these reviews under advisement and really use them... More 

Whitehall, Montana
1 review
2 of 5 stars Reviewed 2 weeks ago

The lobby nice but going into my room the stairs and stair rail was dirty. My room was as well had toilet paper in toilet. bed skirt torn, white stains on bed covering, desk chair seat dirty room smelled, shower curtain stained

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Shauna H, General Manager at Howard Johnson Billings, responded to this review

Dear Valued Customer, Thank You for taking the time out of your schedule to let me know about these items. Our Hotel has undergone a change in management to improve our relationship with our customers. I assure you I am taking the appropriate steps in order to address and correct any and all of the maintenance and housekeeping issues that... More 

Duluth, Minnesota
1 review
2 of 5 stars Reviewed 3 weeks ago

the room had a drink in the fridge a glove that someone left behind on floor obviously had not been vacuumed. old heater on floor had wires sticking out. beds needed to be replaced and there was hair on pillow cases.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Shauna H, General Manager at Howard Johnson Billings, responded to this review

Dear Valued Customer, Let me first tell you how much we appreciate you as a customer and Thank You for taking the time to present these issues so that I am able to address them appropriately. Our hotel has recently changed over to new management and I am addressing all of our housekeeping issues so Thank You for letting me... More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

The hotel was clean. Was suppose to have a microwave,but there was not one in my room. My coffee pot did not work. Housekeeping got me one right away which was great. Not enough plug ins in the room.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Shauna H, General Manager at Howard Johnson Billings, responded to this review

Dear Valued Customer, Thank You for taking the time out of your busy holiday schedule to let us know how we are doing. I am sorry that you weren't accomedated to your satisfaction, in the future when staying with us please let us know when you check in that you would like a microwave and refrigerator in your room (as... More 

Montana City, Montana
1 review
2 of 5 stars Reviewed 3 weeks ago

The front desk staff were very rude. There was an uneven number of pillows on the bed. There was plaster and paint and silicone from repairs all over the walls and pictures. And the bed was so hard my back got incredibly stiff.

Review collected in partnership with Howard Johnson

Was this review helpful? Yes
Shauna H, General Manager at Howard Johnson Billings, responded to this review

Dear Customer, Thank you for taking the time out of your busy schedule to bring this situation to my attention. I am very sorry your stay with us was less than satisfactory, we are currently under going a management change and are improving our room conditions. As that is not an excuse we do take our guest reviews very seriously... More 

Spokane, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 21, 2014

The lobby looked so nice and the pool area looked awesome so we paid before seeing the room. BIG MISTAKE!!! The room was so small I could barely fit between the Queen bed and the TV. The bathroom sink and shower didn't drain properly. The refrigerator was dented with a small old microwave sitting on top with all the cords... More 

Was this review helpful? Yes 1
G_Manager32, General Manager at Howard Johnson Billings, responded to this review

Dear Kaye P, It is with great regret that we have received your unsatisfied review here on Trip Advisor. On behalf of The Howard Johnson I would like to send you my sincerest apologies on failing to meet your expectations.Rest assured each above mentioned issue is being addressed as your review has been forwarded to the proper dept. to ensure... More 

1 review
5 of 5 stars Reviewed November 16, 2014 via mobile

I had to stay here for a 2nd time but did not regret it. Service is very friendly and willing to go beyond to make you feel at home. They are great! And should be commended for that. Great value for a good to go stay or just a stop in town.

Was this review helpful? Yes
G_Manager32, General Manager at Howard Johnson Billings, responded to this review

Dear Valued Guest, We here at The Howard Johnson are delighted to hear you had a pleasant stay with us We are very proud of the wonderful service you received as it is our goal to exceed each guests' expectations. It is our loyal guest such as you that make our jobs rewarding. Thank you & we will see you... More 

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Additional Information about Howard Johnson Billings

Address: 1345 Mullowney Lane, Billings, MT 59101
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $
Hotel Class:2 star — Howard Johnson Billings 2*
Number of rooms: 116
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Also Known As:
Howard Johnson Hotel Billings
Ramada Hotel Billings
Ramada Hotel Limited

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