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Hampton Inn & Suites Billings West I-90

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3550 Ember Lane, Billings, MT 59102
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Hampton Inn & Suites Billings West I-90
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Hampton Inn & Suites Billings West I-90
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286 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Myrtle Beach, South Carolina
Top Contributor
59 reviews 59 reviews
43 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nice, new, clean hotel! We had a King Studio which was large and clean, and they had a nice fully equipped workout room. Other than a gas station/convenience store across the street, there seemed to be only one restaurant close by. It was good and busy - we ate lunch there. We would return.

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you for your review of our property. I am glad you found our property to be both convenient to your travels as well as comfortable. We pride ourselves in providing clean and restful accommodations to our guest, as well as a few extras such as our fitness center as you experienced. Thank you again for your compliments, which I... More 

Nottingham, United States
1 review
5 of 5 stars Reviewed 1 week ago

The room with the small kitchen was perfect in size and provided just what we needed. Tub area separate from vanity so we each had privacy needed. The bed was extremely comfortable and trust me, if you do not sleep well you will not enjoy your stay. Watching TV from the bed or sofa was perfect for us. The friendliness... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you very much for your kind review of our hotel. I am glad we were able to meet your expectations of hospitality upon your arrival. It is so great to hear that you enjoyed our King Studio suite and slept very well during your stay. We can't thank you enough for taking the time to let us know how... More 

Montana, United States
1 review
2 of 5 stars Reviewed 1 week ago

My reservation was made weeks in advance to accommodate a roll-away bed, but at check-in was informed all the bigger rooms were rented and it was a fire hazard to have a roll-away in the room we were booked. The rooms were very dirty. Not vacuumed. Medication found in several areas of the room. After complaining, was then offered to... More 

Review collected in partnership with Hampton

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and... More 

New Town, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was very nice, clean and quiet. The staff were available at all times and very accommodating. The price was very normal for the area. Breakfast was good and the free wifi was fast. Very nice stay all around!

Review collected in partnership with Hampton

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

WOW! Thank you very much for your kind review of our hotel. I am glad we were able to meet your expectations of hospitality upon your arrival. I cannot thank you enough for taking the time to let us know how helpful the staff was during your stay and that you enjoyed the complimentary breakfast and Wi-Fi. We look forward... More 

Polson, MT, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

We always stay at the Hampton Inns during our travels. The hotel cleanliness and the attentiveness of the staff is very good. The breakfasts are the usual bill of fare but the room is clean and the food is fresh.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you for your kind review of our property. There certainly isn't a shortage of lodging choices in Billings area and I am glad your experience with us was positive! Our entire staff takes pride in their work here and your great experiences feed our enthusiasm for customer service. We look forward to providing you with another excellent experience the... More 

Evans, United States
1 review
5 of 5 stars Reviewed 1 week ago

I checked in after midnight and even at that hour I dealt with a friendly staff who quickly got my keys. It's a clean hotel and very close I-90 which is convenient. The beds are comfy and I slept great. The fresh baked cookies in the afternoon are a nice touch. :)

Review collected in partnership with Hampton

Was this review helpful? Yes 1
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you so much for your detailed review of our hotel. We enjoyed having you as our guest and I am glad to find that your interactions with our staff were pleasant. We are always trying to find ways to make the guest experience the best possible, and I am glad to hear that our front desk staff was attentive... More 

Wall, South Dakota
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Price was about right for a Hampton, small room, no fridge/microwave, average breakfast, clean, prior guest's clothing was in the closet, didn't like the way-too-high shower nozzle, adequate towels and accessories in the bathroom, no fan in the bathroom. Beds were on the soft side. No mail drop and front desk clerk didn't know if there was a mailbox nearby--must... More 

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you so much for taking a moment to review your stay at the Hampton Inn & Suites, Billings. I am very happy to hear that you noted the cleanliness of our hotel. However, I am very sorry that other aspects of your stay were not satisfactory. I have discussed your comments with the front desk staff regarding where our... More 

Hannibal, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Friendly hotel staff, clean rooms and various choices for the continental breakfast (fruit, pastries, oatmeal, eggs, sausage or bacon, waffle, toast, cereal, coffee, tea, milk, juice). Location of hotel is in a quiet area not far from downtown Billings.

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you so much for taking a moment to review your stay at the Hampton Inn & Suites, Billings. I am very happy to hear that you enjoyed our complimentary hot breakfast and our fantastic location! It’s also great that you noted the friendliness of our hotel staff. We truly appreciate your comments and we look forward to your next... More 

colorado Springs, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The tub stopper was broken, but Lori did everything she could possibly do to fix the problem. She was so sweet and welcoming. Wish all of the managers were as nice as she was. She helped us find a car dealership close to the hotel. The beds are too soft for my back, but I know a lot of people... More 

Review collected in partnership with Hampton

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Issaquah, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The Hampton Inn in Billings was excellent. The room was clean and fresh. Bed and pillows were good. Only complaint is that we don't like the heaviness of a duvee. However, we do like the cleanliness of them.

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I would like to thank you for your recent visit to the Hampton Inn & Suites, Billings. It was truly a pleasure to serve you. It is great to hear that you enjoyed the bed and pillows in your room and that the room was clean and fresh. We also appreciate your thoughts on the weight of the duvet as... More 

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