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All 48 Billings hotels

Hampton Inn & Suites Billings West I-90

2.5 of 5 Hotel   |   3550 Ember Lane, Billings, MT 59102
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Ranked #3 of 48 Hotels in Billings
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
whit_twodogranch Fredericksburg, TX
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219 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Fredericksburg, TX
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed today NEW

We use La Quinta often as we travel with our dog. I attempted to make a reservation as we traveled East from Kalispell. However they were totally booked. However they offered to call if something opened up. "Right" About an hour later, I got a call from Amana advising of a cancellation, it took repeated attempts on the cell due... More

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Toronto
Top Contributor
206 reviews 206 reviews
170 hotel reviews
170 helpful votes 170 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

A beautiful hotel, great pool and hot tub, nice breakfast but the service completely fell apart. Thank you Danielle for not charging us for our room but we would rather have had better service and paid for it! We checked in at 4:45 but our room wasn't ready until 5:30 and then the keys didn't work. Housekeeping staff were still... More

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I would like to thank you for your recent visit to the Hampton Inn & Suites, Billings. It was truly a pleasure to serve you. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while... More

spruce grove
Top Contributor
81 reviews 81 reviews
42 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

One night's stay...friendly helpful front desk staff. Guest room was very clean and featured a large desk and flat screen TV. Good Wifi connection. But disappointed that it did not include a fridge which we later found out these were only included in the "suites" We were pleasantly surprised when "Brandon" from the front desk showed up at our door... More

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Billings, United States
1 review
1 of 5 stars Reviewed 6 days ago NEW

The toilet had mold growing around it, and the room did not have a microwave or fridge in it and the room was over $150. If you want a fridge or microwave in your room, you can upgrade to a room that has only 1 king size bed-no queen suites. It was horrid!

Review collected in partnership with Hampton

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I would like to thank you for your recent visit to the Hampton Inn & Suites, Billings. It was truly a pleasure to serve you. We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize that there was mold growing around the... More

Minnesota
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in mid Sept. for one night since we knew what to expect from our past visits. This facility has not disappointed us yet so we will likely return on our next pass through Billings. As before, the room was comfortable and clean. It is nice to have a large gas / convenience store right next to the hotel.... More

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Wow! You sure know how to make our day! We are glad to be "your hotel" when you visit Billings. We look forward to your next visit. Danielle Rossow General Manager More

Fond du Lac, Wisconsin
Top Contributor
58 reviews 58 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a very nice stay. We requested top floor on the quiet side, and they handled it. It was very quiet and peaceful. Top quality as always with a Hampton Inn. The breakfast was above average. They had broad ted breakfast potatoes, and bagel eggs. Awesome.

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I would like to thank you for your recent visit to the Hampton Inn & Suites, Billings. It was truly a pleasure to serve you. It is great to hear that you enjoyed our breakfast and that we were able to put you in a room that you requested. We appreciate you taking the time to let us know how... More

Top Contributor
66 reviews 66 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

While the hotel is clean and convenient, we are disappointed. We are Hilton Honors Diamond members and did not get the perks we usually see at Hilton properties. The "upgrade" we got was a handicapped room. This appears to mean a smaller room because the bathroom is handicapped accessible and includes hospital-type amenities, bus taking up more space. We would... More

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that we were sold out and did not have any upgrades for you as Hilton Honors Diamond member. Thank you for your comments regarding having a person in training at the front desk with no one to assist them when... More

Contributor
11 reviews 11 reviews
5 of 5 stars Reviewed 1 week ago

Our stay was very pleasant, right from check in with the friendly greeting to the great breakfast the next morning. The room and hotel was spotless, bed and sofa were comfortable, and pool area inviting. Will stay again.

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Wow! Thank you so much for such a wonderful review of your stay with us. We are happy to hear that you enjoyed our breakfast and noted the cleanliness of our hotel. We can't thank you enough for taking the time to let us know how much you enjoyed your stay. We are looking forward to your next visit. Danielle... More

Fort Saskatchewan
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms were very clean and comfortable. Good beds and pillows. Breakfast was adequate, some hot items and the usual waffles. Front staff were very friendly and helpful when suggesting a place to eat for supper. Will stay there again.

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you for taking the time to fill out such a wonderful review of your stay with us. We are so glad to hear that our front desk staff was helpful in finding you restaurants for dinner. We appreciate you letting us know. We are looking forward to your next visit. Danielle Rossow General Manager More

Plentywood, Montana
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Although room was on the small side it was clean and comfortable. We had a roll away bed and it barely fit anywhere. Ended up blocking the bathroom and exit once set up. The pool was nice, not too cold like some. The exercise room also was great with professional equipment. The staff was very attentive, we alerted the front... More

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

We always appreciate the positive comments left by the most important people in our world; our guests. We are so glad to hear that you enjoyed your stay with us. We appreciate your comments regarding our staff being attentive and friendly and that you enjoyed our complimentary hot breakfast. Thank again for your comments. We are looking forward to your... More

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Additional Information about Hampton Inn & Suites Billings West I-90

Address: 3550 Ember Lane, Billings, MT 59102
Phone Number:
Location: United States > Montana > Billings
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Billings West I-90 2.5*
Number of rooms: 101
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Also Known As:
Hampton Inn And Suites Billings West i-90
Hampton Inn & Suites Billings West i-90 Hotel Billings

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