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Hampton Inn & Suites Billings West I-90

Certificate of Excellence
2.5 of 5
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3550 Ember Lane, Billings, MT 59102
Hampton Inn & Suites Billings West I-90
Best prices for: 1 room 1 guest
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Ranked #4 of 50 Hotels in Billings
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
JenniC189 Vienna, Austria
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265 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Vienna, Austria
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I stayed at this location twice in the past while traveling. It is located right by the highway, but not too close. It is the perfect location for those who are looking for a good night's sleep and taking off right away in the morning. There is a very good restaurant in the same area and it is located right... More 

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Gillette, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Great and easy location to get to. Very clean and staff was great. What I really liked was the quality of the breakfast.....it wasn't all sugar and junk food. The fruit was fresh and there was a good selection.

Review collected in partnership with Hampton

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you for your kind review of our property. There certainly isn't a shortage of lodging choices in the Billings area and I am glad your experience with us was positive! It is great to hear that you enjoyed the quality of our breakfast. Our entire staff takes pride in their work here and your great experiences feed our enthusiasm... More 

Thermopolis, Wyoming, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I really like this hotel for both its quality and location. It is located off the freeway less than 5 minutes from the major shopping and entertainment districts. It is close to two very good restaurants and the side road leads to a bunch of other food establishments and a major shopping center. The hotel itself is fairly new and... More 

Review collected in partnership with Hampton

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you for your kind review of our property. There certainly isn't a shortage of lodging choices in the Billings area and I am glad your experience with us was positive! It is great to hear that you mentioned the excellent location of our hotel and the quality. Our entire staff takes pride in their work here and your great... More 

Pocatello, Idaho
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently booked two rooms to attend our daughters graduation! The staff at this Hampton was amazing! From the housekeeper, Gary, to the front desk girls, Jeanette and Krista...They went OVER the top to meet our needs!

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you so much for your review of both our property and our staff. We are very proud of the staff we have and are extremely fortunate to have great front desk agents and housekeepers such as Gary, Krista and Jeanette; we are proud of all our staff, but I am glad their names stuck out in your memory. I... More 

Seattle, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The staff was nice but young and their socializing with one another and a friend that appeared to be there was a little frustrating. I have stayed at multiple Hampton Inns and everyone one of them have always had a mini fridge and microwave in all their rooms. This location does not provide these standard and you must book a... More 

Review collected in partnership with Hampton

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you so much for taking a moment to review your stay at the Hampton Inn & Suites, Billings. I am very happy to hear that you enjoyed our the accommodations and friendly staff. However, I am very sorry that other aspects of your stay were not satisfactory. I have discussed your comments concerning the front desk socializing with other... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The Hampton was easily accessible from I 90 and presented a nice clean appearance from the highway. The check in process was quick and easy and my room was ready and very comfortable. The staff was very helpful and provided assistance locating a restaurant for dinner. Breakfast was the standard Hampton breakfast but was presented in a nice manner. The... More 

Review collected in partnership with Hampton

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I would like to thank you for your recent visit to the Hampton Inn & Suites, Billings. It was truly a pleasure to serve you. Thank you so much for taking the time to let us know about your most recent stay. I am very happy to hear that the check-in process was quick and easy and you noted our... More 

Silver Spring, Maryland
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hampton Inn on the west side of Billings is a good hotel and staff are attentive to any issues. Complimentary breakfast is average but the coffee gets the day started. Complimentary internet works but needs to reboot every hour. I recommend the hotel.

Review collected in partnership with Hampton

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I would like to thank you for your recent visit to the Hampton Inn & Suites, Billings. It was truly a pleasure to serve you. I really appreciate you taking the time to share your experience with your recent stay. We appreciate your comments regarding the breakfast, coffee and Internet. We are looking forward to your next visit. Danielle Rossow... More 

Billings, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

This hotel was an excellent place to stay, very good service and good breakfast selections. It was also very easy to get from the interstate. I would highly recommend this hotel and I plan to stay there again for the next trip

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you so much for taking a moment to review your stay at the Hampton Inn & Suites, Billings. I am very happy to hear that you enjoyed our breakfast and our fantastic location. We are looking forward to your next visit and wish you the best in your business and personal endeavors. Danielle Rossow General Manager More 

Chehalis, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 13, 2015

NO HOT WATER in am for shower! Spoke to front desk, and they had 0 show of concern, in fact saying "ya, that happens in the morning"!! When I came back to my room the second night the bed was not made the trash not taken out, IE 1/2 or maid service. Let front desk know, again 0 show of... More 

Review collected in partnership with Hampton

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BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. I will follow up with my team immediately to ensure we take all necessary steps to make sure this does not happen... More 

HUTCHINSON, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed April 6, 2015

We recently stayed here while in town to visit family over Easter. The hotel staff was friendly. The hotel is clean. The beds are comfortable. The breakfast is a good continental breakfast--but we are breakfast snobs and prefer more of a "made to order" omelet bar such as embassy suites.

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I would like to thank you for your recent visit to the Hampton Inn & Suites, Billings. It was truly a pleasure to serve you. I really appreciate you taking the time to share your experience with your recent stay. We appreciate your comments about offering more healthy choices for breakfast. Again, thank you for making the effort to share... More 

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