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Hampton Inn & Suites Billings West I-90

Certificate of Excellence
2.5 of 5
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3550 Ember Lane, Billings, MT 59102
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1 room 1 guest
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Hampton Inn & Suites Billings West I-90
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316 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Russian first
  • Any
English first
  • All months
    (316)
  • Mar-May only
    (75)
  • Jun-Aug only
    (143)
  • Sep-Nov only
    (60)
  • Dec-Feb only
    (38)
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1 review
5 of 5 stars Reviewed yesterday NEW

It is a beautiful facility. The staff is on the young side and the exciting thing about it is they are building careers on quality service and taking excellent care of the facility. I was completely impressed. Although I don't need a lift to help me get into pool or jacuzzi, I was impressed by the thoughtfulness of including them... More 

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Bremerton, Washington, United States
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

My daughter made reservations for us using her Hilton reward points. We didn't get into Billings until 1 am and we were worried that our reservation wouldn't have been held. That fear was unfounded we had a room. The front desk clerks were very nice and friendly. I asked for an extra blanket and he got one for me right... More 

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South Jordan, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

This is a very nice and very clean Hampton. Nice location to several restaurants. All of which are very good. The staff here is helpful. You can tell it's a newer property as well which makes it even more comfortable. Don't be afraid of it being on the edge of town. It's Billings so you can be anywhere in 15... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you for taking the time to review our property. We greatly appreciate our guests and what they have to say matters to us. What's exciting is that you mentioned some of the particulars that we focus on most in order to maintain positive guest experiences such as the cleanliness of the hotel and the helpfulness of the staff. So... More 

Billings, Montana
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hampton Inn and Suites is a very nice property. The room I had was comfortable and very spacious as I had a King Studio Suite. The bed is one of the best beds I have slept on in a hotel in a very long time. The staff at this hotel are very friendly and always make you feel welcome.

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

This is the kind of great review that keeps the hotel staff working hard and going the extra mile. Thank you for staying with us, along with taking the time to review our property. We are very excited with your high level of satisfaction experienced at our hotel, including the comfort of the beds and our fantastic staff. Hopefully we... More 

Tacoma, Washington
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Newer Hampton Inn, convenient location off I-90. Not so easy to access and park if you are towing something but we got there early and parked across 5 spots in the back. Saw one other truck and trailer do the same. The room was the usual nice Hampton freshness, but those heavy comforters are way too warm for summer. Roomy... More 

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you so much for taking a moment to review your stay at the Hampton Inn & Suites, Billings. I am very happy to hear that you enjoyed a clean room! It’s also great that you noted our fantastic location. However, I am very sorry that other aspects of your stay were not satisfactory. I have discussed your comments concerning... More 

Greeley, Colorado
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is located right off the Interstate and is extremely convenient for travelers. If visiting Billings, it is only 10-15 minutes away from most locations in Billings. It is my number one choice for a hotel in Billings whether staying in town or passing through. It is clean, quiet and the staff is always great.

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you for your kind review of our property. I am glad you found our property to be both convenient to your travels as well as comfortable. We pride ourselves in providing clean and restful accommodations to our guests. Thank you again for your compliments, which I shall be sharing with our staff. We look forward to providing you with... More 

Augusta, Kansas
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We arrived at the hotel at six o'clock and were told that our room wasn't ready and to have a seat. We sat down and soon another customer came to the desk. A different clerk than the one we had checked in the lady and her husband. I went to the desk and asked why the other lady had a... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

Thank you for taking the time to leave comments about your stay with us. I regret to hear that your stay with us was not up to par. We are always looking for ways to improve the property and need to hear good feedback and the not so good feedback to make our property better. I hope that if your... More 

Carrington, North Dakota
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Nice clean hotel. The only thing that would make this hotel better would of been a fridge in the room. The staff was very helpful in suggesting a nearby place to eat-and that place was fantastic. Would stay here again if we are in the Billings area.

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that our front desk staff was helpful in suggesting a restaurant nearby. Thank you for letting us know. We also appreciate your comments regarding offering a refrigerator and microwave in the rooms. For future reference, we offer those amenities in... More 

Aurora, Colorado
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was nice and clean. There is a gas station across the street that blares loud music all night, though keeping the windows closed will eliminate the noise. Otherwise, it would be better to be on the other side of the hotel. Only other complaint is that the wifi was slow and if you tried to use the HHonors... More 

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

I appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our hotel to be nice and clean. However, it is unfortunate that you experienced issues with the noise level of the music at the Holiday Gas Station across the street and the speed of our complimentary... More 

Forest Park, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Nice hotel - but for this kind of $ there should be a frig and micro-wave in every room. I was told they were moved to other rooms. Could not bring food back from restaurants. We were traveling on motorcycles - so we had no coolers or desire to buy one. Front desk did not have one to loan out.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
BillingsInnSuites, General Manager at Hampton Inn & Suites Billings West I-90, responded to this review

We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us and that you were not made aware at the time of booking that the only rooms that we offer a microwave and... More 

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