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Holiday Inn Express West Plains

1605 Imperial Dr., West Plains, MO 65775
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Holiday Inn Express West Plains
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Holiday Inn Express West Plains
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48 reviews from our community

Traveler rating
    21
    20
    5
    1
    1
See reviews for
16
6
3
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield Mo
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Obviously, check in was easy, as was parking and finding the hotel. I was very surprised at the cleanliness of the hotel as a whole. lobby, pool area, breakfast area, and especially the room. Very quite rooms, which means built well. AC/heater ran all night, as I like it and was the type of white noise you would like. I... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the words of praise. We want all of our guests to feel comfortable when staying with us. We know you can't please each and every individual but we try our best to accommodate each guest and anticipate their needs. We are glad you enjoyed our hotel and hope to see you again in the future. More 

Saint Louis
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 3, 2014

Late October. Few guests on Saturday night. Our king room was a "connector" - probably why sounds/voices from other room seemed loud. Clean, everything neat and arranged. Breakfast is HIE's standard - gets you going! Best place I've Overnighted in West Plains during 40 years travel. Would stay again.

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You for taking the time to review our hotel. We appreciate the candid comments. We are investigating options of reducing the noise in our connecting rooms. I am glad the rest of your stay was good. We look forward to seeing you again on your next visit to West Plains MO. More 

Lincoln, Nebraska
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 17, 2014

We stayed last night. Had midnight arrival and desk clerk was very cordial. Rooms were clean, beds were comfortable. Free breakfast was bountiful with many choices. We did not have time to swim, but the pool looked inviting.

Was this review helpful? Yes
Union, Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 28, 2014

I stayed 2 nights in March 2014. Breakfast was good with a nice variety. We swam in the indoor pool 2 days. Room was clean. Staff was very helpful & friendly. I will stay there again when in West Plains.

Was this review helpful? Yes 1
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You for the good review. We appreciate our guests and enjoy visiting with family while they are in our area. We look forward to serving you again when you return to West Plains MO. More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

We go out of our way to go to this hotel! Surrounding towns have hotels, but you'll never find a cleaner, friendlier hotel than this one! Great breakfast every morning with anything you could want, and the amenities in the rooms are just what you'll need. If you forgot something, they'll get it for you! Cleanest, brightest towels, fresh sheets... More 

Was this review helpful? Yes 1
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You so very much for the wonderful review. I know it is hard to rate a Fabulous and we appreciate the confidence you have placed in us. I will pass along your comments to each staff member to let them know how much they are appreciated. They enjoy visiting with each of our guests and want you to enjoy... More 

Kansas City, Missouri
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 11, 2014 via mobile

Good, basic motel stay ... Staff friendly and helpful, room and general area clean and well presented. Breakfast typical - again, nothing outstanding, but no complaints at all. What we sought was a nice place to stay in the midst of a road trip, and that is exactly what we got. Would gladly stay here again were the need to... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You for your review. We appreciate your business and welcome you back on your next visit to West Plains MO. More 

Springfield, Missouri
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 6, 2014

Very clean rooms. Hot tub was a nice treat after a long day at work. The breakfast had a large selection to choose from and never ending coffee. Every evening there were fresh baked cookies waiting at the desk. Staff was very friendly.

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We appreciate the great review. Im glad you enjoy our fresh baked cookies, coffee, tea or lemonade during the evenings Mon-Thurs. I too enjoy our breakfast of fresh Pancakes, Biscuits and Gravy, Bacon, Sausage, Scrambled Eggs and Omelettes, as well as various other Continental Style items. We appreciate our guests and hope to see you in the future. R Blankenship... More 

Williamsburg, Va
Top Contributor
141 reviews 141 reviews
31 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed January 28, 2014

I'm a Holiday Inn member, and I appreciate that this hotel is 100% smoke free. The staff at the front desk are all wonderful and the morning breakfast staff are very friendly as well. Breakfast had everything that I needed, though I am a light eater. The room was very clean, equipped with a coffee maker and small frig. The... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We would like to thank you for being a valuable IHG Rewards Member. We appreciate all our guests and thank you for the input regarding our property. We look forward to seeing you in the future. More 

springfield
Top Contributor
71 reviews 71 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 13, 2014

This hie is a bit outdated and needs an upgrade. Staff is super friendly and very helpful. Nice pool hot tub but there is no workout room which is very necessary for a work traveler. The rooms are fine but again outdated. No video on demand but hbo tv. Breakfast is ok.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express West Plains, responded to this review

Dear spfldeater, Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the friendliness of our staff. Please allow us to apologize for the shortfalls you have experienced during your stay. It is regrettable that we fell below your expectations. Your feedback is very important to us as this continually helps us... More 

Saint Louis, Missouri
Top Contributor
67 reviews 67 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 26, 2013

This property is comparatively old by most HiEx standards. As such, and given its location, $134 (before tax) for a Friday night's stay seemed overpriced to me. My request for a high floor (they have only 2 I later found out) and room away from noise was honored. The room had a refrigerator and an old, albeit flatscreen, TV. The... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You for your candid review of our property. I am sorry to hear you were not satisified with our property. With our guests input we can strive to improve. Our flat screen TVs were purchased in early 2011 and as with any technology they became outdated shortly after we received them. We try to stay competetive with other H... More 

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Additional Information about Holiday Inn Express West Plains

Address: 1605 Imperial Dr., West Plains, MO 65775
Phone Number:
Location: United States > Missouri > West Plains
Price Range (Based on Average Rates): $$
Number of rooms: 62
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Also Known As:
Holiday Inn Express West Plains Hotel West Plains
Holiday Inn West Plains
West Plains Holiday Inn

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