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Holiday Inn Express West Plains

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1605 Imperial Dr., West Plains, MO 65775
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Holiday Inn Express West Plains
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Holiday Inn Express West Plains
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53 reviews from our community

Traveler rating
    23
    22
    6
    1
    1
See reviews for
18
6
5
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Incredibly nice employees at this location, and while the building and rooms are standard Holiday Inn Express, I have never been to one so clean. My room was spotless, and so was the lobby and dining area. Breakfast was varied, well cooked and plentiful. I would absolutely return to this location. Room suggestion- I was on the ground floor, and... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We are very glad you enjoyed your stay with us. We hope to see you again soon. R Blankenship GM More 

Top Contributor
54 reviews 54 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 26, 2015

Checked in Tuesday and out Wednesday. The breakfast was the best part. The employees were very frindly. The only thing I didn't like was that the air conditioner in my bedroom must not have been working. I had the air on 60 degrees and was still hot. Hopefully next time I can get the at worked out.

Was this review helpful? Yes
1605Express, Guest Relations Manager at Holiday Inn Express West Plains, responded to this review

Thank You for you review. I am sorry we did not meet your expectations. We are going to work to get the issue corrected. I'm glad you enjoyed our breakfast. We hope you will give us a second chance when you are traveling to West Plains MO. More 

Jacksonville, Arkansas
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 18, 2015

The last few stays at HIE properties left me with low expectations, but this seemed the best option available in reasonable driving distance of where I needed to be so I picked it anyway and was pleasantly surprised. The room was a comfortable size and bed was clean with a comfortable mattress. In short everything needed for a good night's... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We are all very glad you enjoyed your stay and we exceeded your expectations. Our staff want each guest to feel welcome and comfortable when they stay with us. We look forward to seeing you again soon. R Blankenship GM More 

Bartlesville, Oklahoma, United States
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 16, 2015

We stayed at West Plains, Holiday Inn Express January 11, 2015. It was quiet, exceptionally clean with MANY amenities for all guests. The help was very friendly and helpful. The breakfast was varied with hot entrees as well as the usual rolls, muffins, bagels, and cereal. We couldn't eat all we wanted, no way. We recommend this Hotel to all... More 

Was this review helpful? Yes 2
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the review. We are pleased you enjoyed your stay and look forward to serving you in the future. R Blankenship GM More 

Pensacola, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2015

I cannot say enough about this wonderful hotel. We stayed here for a night after a VERY long day on the road. EVERYONE at this hotel was unbelievably friendly and helpful. Room was great, comfy and clean. Cookies and hot cocoa or coffee were available when we checked in (They were a tasty late night treat!) and cold, bottled water... More 

Was this review helpful? Yes 1
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the great review. I will pass along your praise to the staff. They work hard each day to make sure each guest gets VIP status. We are pleased you enjoyed your stay with us and look forward to serving you on your return visit in West Plains MO. R Blankenship GM More 

Springfield Mo
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 10, 2014

Obviously, check in was easy, as was parking and finding the hotel. I was very surprised at the cleanliness of the hotel as a whole. lobby, pool area, breakfast area, and especially the room. Very quite rooms, which means built well. AC/heater ran all night, as I like it and was the type of white noise you would like. I... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the words of praise. We want all of our guests to feel comfortable when staying with us. We know you can't please each and every individual but we try our best to accommodate each guest and anticipate their needs. We are glad you enjoyed our hotel and hope to see you again in the future. More 

Saint Louis
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 3, 2014

Late October. Few guests on Saturday night. Our king room was a "connector" - probably why sounds/voices from other room seemed loud. Clean, everything neat and arranged. Breakfast is HIE's standard - gets you going! Best place I've Overnighted in West Plains during 40 years travel. Would stay again.

Was this review helpful? Yes 1
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You for taking the time to review our hotel. We appreciate the candid comments. We are investigating options of reducing the noise in our connecting rooms. I am glad the rest of your stay was good. We look forward to seeing you again on your next visit to West Plains MO. More 

Lincoln, Nebraska
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 17, 2014

We stayed last night. Had midnight arrival and desk clerk was very cordial. Rooms were clean, beds were comfortable. Free breakfast was bountiful with many choices. We did not have time to swim, but the pool looked inviting.

Was this review helpful? Yes
Union, Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 28, 2014

I stayed 2 nights in March 2014. Breakfast was good with a nice variety. We swam in the indoor pool 2 days. Room was clean. Staff was very helpful & friendly. I will stay there again when in West Plains.

Was this review helpful? Yes 1
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You for the good review. We appreciate our guests and enjoy visiting with family while they are in our area. We look forward to serving you again when you return to West Plains MO. More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2014 via mobile

We go out of our way to go to this hotel! Surrounding towns have hotels, but you'll never find a cleaner, friendlier hotel than this one! Great breakfast every morning with anything you could want, and the amenities in the rooms are just what you'll need. If you forgot something, they'll get it for you! Cleanest, brightest towels, fresh sheets... More 

Was this review helpful? Yes 1
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You so very much for the wonderful review. I know it is hard to rate a Fabulous and we appreciate the confidence you have placed in us. I will pass along your comments to each staff member to let them know how much they are appreciated. They enjoy visiting with each of our guests and want you to enjoy... More 

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