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Holiday Inn Express West Plains

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1605 Imperial Dr., West Plains, MO 65775
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1 room 1 guest
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Holiday Inn Express West Plains
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60 Reviews from our TripAdvisor Community

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Traveler rating
    27
    22
    8
    2
    1
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21
6
5
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne
Level Contributor
101 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's a difficult place to get a room when visiting on business during the high season, but I was able to get a room for several days. Everything here is pretty good, the room was updated, quiet, it had a good working space for business, the internet was a bit slow now and them but overall its your typical Holiday... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

I would like to personally apologize for the problems you encountered while staying with us. I have instructed our maintenance department to put a priority on our a/c unites and see if they can determine what is causing an odor. We do a preventative maintenance on each guest room per quarter and that is part of the process but with... More 

Sullivan, Missouri
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As the title says, it's the best place to stay in West Plains. It is like every other HIE you've ever stayed in as far as rooms, but the staff is better than most. They make the difference! Their building & grounds are kept immaculate as Mike sees to that every morning. You can set a watch by this man.... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You,,,Thank You. You have made our day. We work very hard to make sure each of our guests are taken care. I will make sure and pass along your information to the staff. We are all human and make mistakes your stay was one of our good days :) On behalf of my staff once again Thank You. We... More 

Raymore, Missouri
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stopped here for the night on the way home for our vacation. Based on prior research, I already knew there were not many hotels in this town. It is not right off the highway and was slightly confusing getting to it. but no big deal really. That was probably more pilot error than anything else lol. The hotel looked... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the great review. For the month of August each Holiday Inn Express Hotel is offering Pancakes from 8 pm to 12 midnight. This is a promotion for our guests that need a little snack during the evening. We are glad you enjoyed your stay and hope to see you again soon. R Blankenship GM More 

Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 28, 2015

Stayed here passing through. Staff was friendly. Food was same as any other Holliday inn. Looks like has been here for a long time. Not a very fancy motel but where it is located I would not expect much. There are not a lot of eating places here. Overall good if just passing through

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express West Plains, responded to this review

Dear Sam A, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the friendly service rendered by our staff. Your feedback is very important to us as this is our... More 

Kansas City, Missouri
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 27, 2015

We were driving for a long distance and decided to just stop and get a room somewhere and finish driving the next day. When we called to see if there were rooms available the person on the phone was very helpful and got us a room to accommodate the whole family. The room had two beds with 4 pillows each.... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You for the great review. We are pleased you left happy and with a full tummy. We have met our goal. We hope to see you again in your future travels. R Blankenship GM More 

Charleston, South Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 23, 2015

This was not a horrible hotel, but AC did not cool in three of our blocked rooms. Sadly, not a lot of choice in West Plains. Reception was friendly, breakfast included was good. The best part of the visit was the friendly staff and warm cookies.

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

I would like to apologize for the problem you encountered during your stay with us. Maintenance is going to be servicing all the a/c units to detemine where our problem is and get it fixed. We would like for you to give us a second chance if you pass through our area again. More 

Wichita, Kansas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

We were on the last stay of a five day bus trip to Nashville, on the way back to Wichita. The hotel was clean and the staff was very accommodating. The bed was comfortable and the room was very quite.

Was this review helpful? Yes 1
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We are glad you enjoyed your last night of your trip. We hope you will include us again on your next trip through. R Blankenship GM More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 22, 2015 via mobile

Incredibly nice employees at this location, and while the building and rooms are standard Holiday Inn Express, I have never been to one so clean. My room was spotless, and so was the lobby and dining area. Breakfast was varied, well cooked and plentiful. I would absolutely return to this location. Room suggestion- I was on the ground floor, and... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We are very glad you enjoyed your stay with us. We hope to see you again soon. R Blankenship GM More 

Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 26, 2015

Checked in Tuesday and out Wednesday. The breakfast was the best part. The employees were very frindly. The only thing I didn't like was that the air conditioner in my bedroom must not have been working. I had the air on 60 degrees and was still hot. Hopefully next time I can get the at worked out.

Was this review helpful? Yes
1605Express, Guest Relations Manager at Holiday Inn Express West Plains, responded to this review

Thank You for you review. I am sorry we did not meet your expectations. We are going to work to get the issue corrected. I'm glad you enjoyed our breakfast. We hope you will give us a second chance when you are traveling to West Plains MO. More 

Jacksonville, Arkansas
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 18, 2015

The last few stays at HIE properties left me with low expectations, but this seemed the best option available in reasonable driving distance of where I needed to be so I picked it anyway and was pleasantly surprised. The room was a comfortable size and bed was clean with a comfortable mattress. In short everything needed for a good night's... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We are all very glad you enjoyed your stay and we exceeded your expectations. Our staff want each guest to feel welcome and comfortable when they stay with us. We look forward to seeing you again soon. R Blankenship GM More 

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