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Holiday Inn Express West Plains

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1605 Imperial Dr., West Plains, MO 65775
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Holiday Inn Express West Plains
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Holiday Inn Express West Plains
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57 Reviews from our TripAdvisor Community

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Traveler rating
    25
    22
    7
    2
    1
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20
6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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    (57)
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    (12)
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    (16)
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    (17)
All months
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here passing through. Staff was friendly. Food was same as any other Holliday inn. Looks like has been here for a long time. Not a very fancy motel but where it is located I would not expect much. There are not a lot of eating places here. Overall good if just passing through

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Kansas City, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were driving for a long distance and decided to just stop and get a room somewhere and finish driving the next day. When we called to see if there were rooms available the person on the phone was very helpful and got us a room to accommodate the whole family. The room had two beds with 4 pillows each.... More 

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Charleston, South Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 23, 2015

This was not a horrible hotel, but AC did not cool in three of our blocked rooms. Sadly, not a lot of choice in West Plains. Reception was friendly, breakfast included was good. The best part of the visit was the friendly staff and warm cookies.

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1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

I would like to apologize for the problem you encountered during your stay with us. Maintenance is going to be servicing all the a/c units to detemine where our problem is and get it fixed. We would like for you to give us a second chance if you pass through our area again. More 

Wichita, Kansas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

We were on the last stay of a five day bus trip to Nashville, on the way back to Wichita. The hotel was clean and the staff was very accommodating. The bed was comfortable and the room was very quite.

Was this review helpful? Yes 1
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We are glad you enjoyed your last night of your trip. We hope you will include us again on your next trip through. R Blankenship GM More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 22, 2015 via mobile

Incredibly nice employees at this location, and while the building and rooms are standard Holiday Inn Express, I have never been to one so clean. My room was spotless, and so was the lobby and dining area. Breakfast was varied, well cooked and plentiful. I would absolutely return to this location. Room suggestion- I was on the ground floor, and... More 

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1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We are very glad you enjoyed your stay with us. We hope to see you again soon. R Blankenship GM More 

Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed February 26, 2015

Checked in Tuesday and out Wednesday. The breakfast was the best part. The employees were very frindly. The only thing I didn't like was that the air conditioner in my bedroom must not have been working. I had the air on 60 degrees and was still hot. Hopefully next time I can get the at worked out.

Was this review helpful? Yes
1605Express, Guest Relations Manager at Holiday Inn Express West Plains, responded to this review

Thank You for you review. I am sorry we did not meet your expectations. We are going to work to get the issue corrected. I'm glad you enjoyed our breakfast. We hope you will give us a second chance when you are traveling to West Plains MO. More 

Jacksonville, Arkansas
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 18, 2015

The last few stays at HIE properties left me with low expectations, but this seemed the best option available in reasonable driving distance of where I needed to be so I picked it anyway and was pleasantly surprised. The room was a comfortable size and bed was clean with a comfortable mattress. In short everything needed for a good night's... More 

Was this review helpful? Yes
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

We are all very glad you enjoyed your stay and we exceeded your expectations. Our staff want each guest to feel welcome and comfortable when they stay with us. We look forward to seeing you again soon. R Blankenship GM More 

Bartlesville, Oklahoma, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 16, 2015

We stayed at West Plains, Holiday Inn Express January 11, 2015. It was quiet, exceptionally clean with MANY amenities for all guests. The help was very friendly and helpful. The breakfast was varied with hot entrees as well as the usual rolls, muffins, bagels, and cereal. We couldn't eat all we wanted, no way. We recommend this Hotel to all... More 

Was this review helpful? Yes 3
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the review. We are pleased you enjoyed your stay and look forward to serving you in the future. R Blankenship GM More 

Pensacola, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 5, 2015

I cannot say enough about this wonderful hotel. We stayed here for a night after a VERY long day on the road. EVERYONE at this hotel was unbelievably friendly and helpful. Room was great, comfy and clean. Cookies and hot cocoa or coffee were available when we checked in (They were a tasty late night treat!) and cold, bottled water... More 

Was this review helpful? Yes 2
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the great review. I will pass along your praise to the staff. They work hard each day to make sure each guest gets VIP status. We are pleased you enjoyed your stay with us and look forward to serving you on your return visit in West Plains MO. R Blankenship GM More 

Springfield Mo
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 10, 2014

Obviously, check in was easy, as was parking and finding the hotel. I was very surprised at the cleanliness of the hotel as a whole. lobby, pool area, breakfast area, and especially the room. Very quite rooms, which means built well. AC/heater ran all night, as I like it and was the type of white noise you would like. I... More 

Was this review helpful? Yes 1
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the words of praise. We want all of our guests to feel comfortable when staying with us. We know you can't please each and every individual but we try our best to accommodate each guest and anticipate their needs. We are glad you enjoyed our hotel and hope to see you again in the future. More 

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