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Holiday Inn Express West Plains

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1605 Imperial Dr., West Plains, MO 65775
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Holiday Inn Express West Plains
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65 Reviews from our TripAdvisor Community

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Columbia, Missouri
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 30, 2015

The building is quite dated. However, the staff & cleanliness more than make up for the older decor. The room was quiet. Breakfast was great. The only drawbacks were the lack of a fitness room and no hair dryer (that I could find) in the bathroom. I would gladly stay here again next time I'm in the area.

Helpful?
Thank HouseOfMouseVisitor
Rhode Island
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 20, 2015

Very clean, large comfortable rooms and friendly staff. It's a relief to enter a clean hotel and room after a long drive..and just relax. Book it a day before arriving because I witnessed the desk staff report it was full by the early evening.

Helpful?
Thank LMPBG
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the great review. We appreciate each guest and want to make sure you are comfortable and enjoy your stay. Looking forward to seeing you again soon. R Blankenship GM More 

Missouri
Level Contributor
178 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed October 9, 2015 via mobile

This is a clean hotel with a good breakfast. The rooms are not huge but are not small either. The staff is very friendly and helpful. The location is good for West Plains. It is starting to show a little age, but they do seem to take care of it. This is the largest town in the area and offers... More 

Helpful?
1 Thank Kemper07
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You for the review. We are an older property but our staff do work hard to make it the best we can be. Looking forward to seeing you again soon. More 

Portland, oregon
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 29, 2015

Virginia, the person who checked me in, made a concerted effort to find me a room on the top floor. She went out of her way to be accommodating. In the morning, the breakfast staff were much more attentive than in most hotel. Overall a very pleasant stay. Thank you, staff.

Helpful?
Thank genebean
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

As a manager I am proud of our staff. Each one work hard to make sure our guests are comfortable. Virginia has been with the property over 13 years and is a great employee. I will make sure she knows her efforts are appreciated. R Blankenship GM More 

Lake Ozark
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 13, 2015

Ok here we go ... First, Staff was amazing..... Second Tea, Coffee, Cookies plus Fruit upon arrive very nice... yes at the front desk and Free. Now for the so so stuff it is an old property one of the First Expresses in Missouri.... and show her age just a bit... in style and function. BUT the staff and owner... More 

Helpful?
Thank Dan G
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the good review. We are a 20 year old property and work hard to make sure we keep it as good as possible. We have a great staff and they take pride in their work. We hope to be able to serve you again on your future trips to West Plains MO More 

Melbourne
Level Contributor
103 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed August 15, 2015

It's a difficult place to get a room when visiting on business during the high season, but I was able to get a room for several days. Everything here is pretty good, the room was updated, quiet, it had a good working space for business, the internet was a bit slow now and them but overall its your typical Holiday... More 

Helpful?
Thank Glenn O
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

I would like to personally apologize for the problems you encountered while staying with us. I have instructed our maintenance department to put a priority on our a/c unites and see if they can determine what is causing an odor. We do a preventative maintenance on each guest room per quarter and that is part of the process but with... More 

Sullivan, Missouri
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 11, 2015

As the title says, it's the best place to stay in West Plains. It is like every other HIE you've ever stayed in as far as rooms, but the staff is better than most. They make the difference! Their building & grounds are kept immaculate as Mike sees to that every morning. You can set a watch by this man.... More 

Helpful?
Thank Richard L
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You,,,Thank You. You have made our day. We work very hard to make sure each of our guests are taken care. I will make sure and pass along your information to the staff. We are all human and make mistakes your stay was one of our good days :) On behalf of my staff once again Thank You. We... More 

Raymore, Missouri
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 7, 2015

We stopped here for the night on the way home for our vacation. Based on prior research, I already knew there were not many hotels in this town. It is not right off the highway and was slightly confusing getting to it. but no big deal really. That was probably more pilot error than anything else lol. The hotel looked... More 

Helpful?
Thank Jon C
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank you for the great review. For the month of August each Holiday Inn Express Hotel is offering Pancakes from 8 pm to 12 midnight. This is a promotion for our guests that need a little snack during the evening. We are glad you enjoyed your stay and hope to see you again soon. R Blankenship GM More 

Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 28, 2015 via mobile

Stayed here passing through. Staff was friendly. Food was same as any other Holliday inn. Looks like has been here for a long time. Not a very fancy motel but where it is located I would not expect much. There are not a lot of eating places here. Overall good if just passing through

Helpful?
Thank Sam A
IHGCare, Guest Relations Manager at Holiday Inn Express West Plains, responded to this review

Dear Sam A, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the friendly service rendered by our staff. Your feedback is very important to us as this is our... More 

Kansas City, Missouri
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 27, 2015

We were driving for a long distance and decided to just stop and get a room somewhere and finish driving the next day. When we called to see if there were rooms available the person on the phone was very helpful and got us a room to accommodate the whole family. The room had two beds with 4 pillows each.... More 

Helpful?
Thank RutRow511
1605Express, General Manager at Holiday Inn Express West Plains, responded to this review

Thank You for the great review. We are pleased you left happy and with a full tummy. We have met our goal. We hope to see you again in your future travels. R Blankenship GM More 

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