Upon arrival, we had a non-smoking room, opend the door and the room had been well smoked in. Pulled back bed spread because I do not like to use the spread because of germs and it was dirty and stained. The room was large, under everything there was large amounts of dirt and dust as nothing is ever moved and... more

I stayed at this hotel on my way back from Kansas. My group was in a hurry to leave the following morning and I left my necklace on my bed. I called the hotel later that day and they said they found it just where I left it. Two months later they have played the "I sent it in the... more

Let me start off by saying that I don't write reviews, but; My wife and I checked in on a Friday at about 7:00 pm to a (Insert finger quotations) "Non Smoking" room. We walked in and got blasted in the face with the smell of cigarette smoke, and a musty/ mold odor. I was ready to leave immediately but... more

First part of November, 2007 I had booked 2 nights stay through Expedia. Due to very late arrival, I went to bed immediately. The sheets appeared worn but clean. About 4 a.m. I awoke due to noise. I decided to stay up and do some paper work since I couldn't sleep. It was then I realized just how dirty this... more

We had a loved one in the hospital across the street and it was good to know that we could find nice, affordable accomodations nearby. The staff were very friendly and helpful. The breakfast was great, and a nice break from hospital food. The room was comfortable and roomy. If and when we need to return to the area, this... more

Although I usually use Hotels.com or Expedia to make my hotel reservations, my family had a medical emergency in Springfield, MO and we took the chance of finding a hotel on our own that was close to the hospital. Hence, we found Crystal Suites to be conveniently located by the hospital. Upon arrival, we requested a "non-smoking" room. The manager... more

I never write reviews but this stay deserves one. It was one of the worst places I have ever stayed at (and this is coming from a veteran who have slept in hotels in foreign countries.) Where do I start? We booked a king suite w/ jetted tub through Expedia and when we got into our room there was no... more

What a way to start off a vacation! Our first night on the road we had made reservations online at this hotel. Reviews looked good but they didn't tell the truth. The carpets were filthy, turned our socks black. Sheets had not been changed, crumbs. Shower was dirty, had rust stains, and the original shower curtain rod was coming loose... more

We stayed at this hotel 2 nights, Aug. 9-10, 2004. Booked hotel online because it was closest to Cox South hospital. The room itself was very spacious, nice kitchen area. The manager told us the carpet was being shampooed when we arrived earlier than check-in time so we had to wait. We should have gone to another hotel immediately. Maybe... more