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Extended Stay America - Springfield - South

2.0 of 5
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1333 E. Kingsley St., Springfield, MO 65804
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1 room 1 guest
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Extended Stay America - Springfield - South
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43 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Lecompton, Kansas
1 review
1 of 5 stars Reviewed 3 days ago NEW

When I got to my room, the dark stained carpet had thongs all over it. Had been awhile since it had been vacuumed. There were ants all over my room and I was on the red floor. The hallway and public areas reeked of cigarette smoke. Each time I left or returned, I had to walk through 6 -10 people... More 

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Peru, Indiana
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 29, 2015

Customer service has the most opportunity to shine brightest when things are not exactly as planned. The first room we were assigned had clearly not been cleaned. Things happen, miscommunication, one staff member having a less than good day or whatever. When this happens truly great customer service responds. This is what happened for our stay. Patrick seamlessly moved us... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Thank you for taking the time to give us your feedback regarding your recent stay in our hotel. I am sorry to hear about the issues at check-in; however, I am happy to hear that our staff seamlessly moved you to a room that was satisfactory and that all of your needs were met. Thank you again for sharing your... More 

Joplin, Missouri
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed May 18, 2015

We booked this via Hotwire thru the "Hot Rate" deal, so we didn't know what we were getting. The deal said a 2 star hotel in south Springfield. We only needed a place to sleep and weren't going to be in the room for more than 12 hours, so we took the deal. The location is great - just off... More 

Was this review helpful? Yes 2

Travelers are raving about these Springfield hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 25, 2015

The staff was nice. They went out of their way to accommodate us. Some of the other guests decided to smoke Marijuana in their room though cause it reaked of pot in the hallway. Other than that it was a good visit.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff; however, we apologize that other guests in the hotel were able to negatively impact your stay. To ensure that a situation like yours doesn't happen again, our team is conducting several walks of the property each night. I am... More 

Indianapolis
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 12, 2015 via mobile

This was a place to rest as I had received some tough news while working on the road. Halston, the front desk person helped me to get a good night's rest & sleep. Very comfortable and not too far from the freeway and eating establishments.

Was this review helpful? Yes 1
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 14, 2014

Rooms are not cleaned even for long stay residents. A resident was complaining of not having room cleaned in three weeks! I had to beg to get regular cleaning. The hotel is very dirty, with a dirty carpet at the lobby, hallways are never vacuumed, carpets are worn out, and the only thing good is the exterior paint. Do not... More 

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

I appreciate you bringing your experience to our attention. The situation you described concerning the cleanliness of your room and common areas is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have addressed these issues with your room with my housekeeping and maintenance staff to ensure your experience is... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 11, 2014

This place is very scary. Pictures bot what it showed on website. Upon arriving within minutes I knew it was going to be bad. No cleabing service unless you stay 8 days or more. I even seen the desk clerk hand a customer their bed linens over the counter. Luckily found a reservation somewhere else that felt safe.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Missy - Thank you for taking the time to write a review of our hotel. I apologize that you did not feel comfortable during your stay with us. I will be reviewing your comments with our staff to ensure these issues do not continue in the future. Thank you again for your feedback. We hope that you will stay at... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 9, 2014

We stayed for 11 days. NOT ONCE, was our room cleaned! We had to hunt down THE GROUCHIEST MAID EVER (who appeared to be on drugs) everyday for towels & toilet tissue. Our bathroom sink wouldn't drain! We gave up asking them to fix it after 3 times!

Was this review helpful? Yes 1
Shawnee, Kansas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 11, 2014

stayed here several days / was clean / friendly staff / my only complaint is it needs a smoking area away from the front entrance / has kitchen / good tv / fridge / the towels could use some fabric softner /but the stay was pleasant

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Jerry - Thank you for taking the time to write a review of your stay. We are sorry to hear about the inconvenience you experienced regarding the smoking area; however we are glad that you enjoyed your clean room and our friendly staff. In response to your feedback, we will look into creating a smoking area away from our entrance.... More 

Saint Louis, Missouri
Level Contributor
121 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed August 17, 2014

Stayed here for several weeks for business. The staff was nice and took care of a couple things for me, but the hotel itself leaves something to be desired. Half of the stuff in the kitchen area didn't work and a lot of stuff was missing. They tried to put me on the third floor and as I got off... More 

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