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Extended Stay America - Springfield - South

2.0 of 5
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1333 E. Kingsley St., Springfield, MO 65804
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Extended Stay America - Springfield - South
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Ranked #45 of 50 Hotels in Springfield
A recent review
3 of 5 stars Reviewed February 25, 2015
Christopher K
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40 reviews from our community

Traveler rating
    5
    9
    11
    6
    9
See reviews for
10
9
4
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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1 review
3 of 5 stars Reviewed February 25, 2015

The staff was nice. They went out of their way to accommodate us. Some of the other guests decided to smoke Marijuana in their room though cause it reaked of pot in the hallway. Other than that it was a good visit.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff; however, we apologize that other guests in the hotel were able to negatively impact your stay. To ensure that a situation like yours doesn't happen again, our team is conducting several walks of the property each night. I am... More 

Indianapolis
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 12, 2015 via mobile

This was a place to rest as I had received some tough news while working on the road. Halston, the front desk person helped me to get a good night's rest & sleep. Very comfortable and not too far from the freeway and eating establishments.

Was this review helpful? Yes 1
Denver, Colorado
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 14, 2014

Rooms are not cleaned even for long stay residents. A resident was complaining of not having room cleaned in three weeks! I had to beg to get regular cleaning. The hotel is very dirty, with a dirty carpet at the lobby, hallways are never vacuumed, carpets are worn out, and the only thing good is the exterior paint. Do not... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

I appreciate you bringing your experience to our attention. The situation you described concerning the cleanliness of your room and common areas is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have addressed these issues with your room with my housekeeping and maintenance staff to ensure your experience is... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 11, 2014

This place is very scary. Pictures bot what it showed on website. Upon arriving within minutes I knew it was going to be bad. No cleabing service unless you stay 8 days or more. I even seen the desk clerk hand a customer their bed linens over the counter. Luckily found a reservation somewhere else that felt safe.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Missy - Thank you for taking the time to write a review of our hotel. I apologize that you did not feel comfortable during your stay with us. I will be reviewing your comments with our staff to ensure these issues do not continue in the future. Thank you again for your feedback. We hope that you will stay at... More 

Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 9, 2014

We stayed for 11 days. NOT ONCE, was our room cleaned! We had to hunt down THE GROUCHIEST MAID EVER (who appeared to be on drugs) everyday for towels & toilet tissue. Our bathroom sink wouldn't drain! We gave up asking them to fix it after 3 times!

Was this review helpful? Yes 1
Shawnee, Kansas
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 11, 2014

stayed here several days / was clean / friendly staff / my only complaint is it needs a smoking area away from the front entrance / has kitchen / good tv / fridge / the towels could use some fabric softner /but the stay was pleasant

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Jerry - Thank you for taking the time to write a review of your stay. We are sorry to hear about the inconvenience you experienced regarding the smoking area; however we are glad that you enjoyed your clean room and our friendly staff. In response to your feedback, we will look into creating a smoking area away from our entrance.... More 

Saint Louis, Missouri
Top Contributor
100 reviews 100 reviews
11 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed August 17, 2014

Stayed here for several weeks for business. The staff was nice and took care of a couple things for me, but the hotel itself leaves something to be desired. Half of the stuff in the kitchen area didn't work and a lot of stuff was missing. They tried to put me on the third floor and as I got off... More 

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Derby, Kansas
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed July 17, 2014

Room was clean, great location, within walking distance to restaurants. No frills and bring your own shampoo but for the price, it was a clean a comfortable bed. Hair dryer didn't work but I had brought my own, remote was missing, but they replaced it. Room was freezing when we went in and never did warm up....some like that, i... More 

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Gaylord, Michigan
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 8, 2014

We spent two nights in this motel. It was clean, the staff was helpful and friendly and we would probably stay here again. But, whoever did the housekeeping in this room was either diabolical or inept. The first thing we noticed was everything was unplugged. The room has a full sized refrigerator and the cord was laying across the middle... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 13, 2014

I was hoping I was getting a deal. I was wrong. In staying here for several days while I am moving. I pulled up to find there was not even an awning to pull up and get your things on a cart. Instead the was some guy in an open cost with no shirt, smoking, stumbling around and telling me... More 

Was this review helpful? Yes 1
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