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Extended Stay America - Springfield - South

2.0 of 5
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1333 E. Kingsley St., Springfield, MO 65804
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1 room 1 adult
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Extended Stay America - Springfield - South
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45 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 9, 2015

Beds are nasty, carpets and furniture are stained, but the worst of all is they have bed bugs. Woke up with bites on my arms and legs. Didn't stay a 2nd night, checked out as soon as possible. Find some place else to stay!

Helpful?
Thank Alicia M
Shell Knob, Missouri
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 25, 2015 via mobile

Upon check-in we were greeted by a big dose of sunshine! What a pleasure it was to have Tammy the assistant manager at the front desk to welcome us! The room could have been a cave and we would have still been happy. As it was, the room was great, too. Great value for the money. Thanks, Tammy!!!

Helpful?
Thank GreenFrogBeach
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Thank you for taking the time to give us your feedback regarding your recent stay. I’m thrilled we were able to accommodate your needs with a great value and friendly customer service! Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

Lecompton, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 31, 2015

After checking in, I went to my room and the hallway and common areas reeked of cigarette smoke. The carpet in my room was stained badly and had not been vacuumed. Debris littered the floor. There were ants crawling all over the room and I was on the 3rd floor. Bathroom sink had a big crack in it, the upholstered... More 

Helpful?
1 Thank LeighAnn W
Peru, Indiana
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 29, 2015

Customer service has the most opportunity to shine brightest when things are not exactly as planned. The first room we were assigned had clearly not been cleaned. Things happen, miscommunication, one staff member having a less than good day or whatever. When this happens truly great customer service responds. This is what happened for our stay. Patrick seamlessly moved us... More 

Helpful?
1 Thank Overdoesit
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Thank you for taking the time to give us your feedback regarding your recent stay in our hotel. I am sorry to hear about the issues at check-in; however, I am happy to hear that our staff seamlessly moved you to a room that was satisfactory and that all of your needs were met. Thank you again for sharing your... More 

Joplin, Missouri
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 stars Reviewed May 18, 2015

We booked this via Hotwire thru the "Hot Rate" deal, so we didn't know what we were getting. The deal said a 2 star hotel in south Springfield. We only needed a place to sleep and weren't going to be in the room for more than 12 hours, so we took the deal. The location is great - just off... More 

Helpful?
2 Thank RedHeadedGidget
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 25, 2015 via mobile

The staff was nice. They went out of their way to accommodate us. Some of the other guests decided to smoke Marijuana in their room though cause it reaked of pot in the hallway. Other than that it was a good visit.

Helpful?
1 Thank Christopher K
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff; however, we apologize that other guests in the hotel were able to negatively impact your stay. To ensure that a situation like yours doesn't happen again, our team is conducting several walks of the property each night. I am... More 

Indianapolis
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 11, 2015 via mobile

This was a place to rest as I had received some tough news while working on the road. Halston, the front desk person helped me to get a good night's rest & sleep. Very comfortable and not too far from the freeway and eating establishments.

Helpful?
1 Thank Reggie G
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 14, 2014

Rooms are not cleaned even for long stay residents. A resident was complaining of not having room cleaned in three weeks! I had to beg to get regular cleaning. The hotel is very dirty, with a dirty carpet at the lobby, hallways are never vacuumed, carpets are worn out, and the only thing good is the exterior paint. Do not... More 

Helpful?
5 Thank John S
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

I appreciate you bringing your experience to our attention. The situation you described concerning the cleanliness of your room and common areas is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have addressed these issues with your room with my housekeeping and maintenance staff to ensure your experience is... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 11, 2014 via mobile

This place is very scary. Pictures bot what it showed on website. Upon arriving within minutes I knew it was going to be bad. No cleabing service unless you stay 8 days or more. I even seen the desk clerk hand a customer their bed linens over the counter. Luckily found a reservation somewhere else that felt safe.

Helpful?
1 Thank Missy R
Manager_11525, General Manager at Extended Stay America - Springfield - South, responded to this review

Missy - Thank you for taking the time to write a review of our hotel. I apologize that you did not feel comfortable during your stay with us. I will be reviewing your comments with our staff to ensure these issues do not continue in the future. Thank you again for your feedback. We hope that you will stay at... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed October 9, 2014 via mobile

We stayed for 11 days. NOT ONCE, was our room cleaned! We had to hunt down THE GROUCHIEST MAID EVER (who appeared to be on drugs) everyday for towels & toilet tissue. Our bathroom sink wouldn't drain! We gave up asking them to fix it after 3 times!

Helpful?
1 Thank Tashachong87
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