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Arbor Suites At The Mall

1550 E. Raynell Place, Springfield, MO 65804
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1 room 1 guest
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70 Reviews from our TripAdvisor Community

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Traveler rating
    22
    27
    5
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38
11
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
  • All months
    (70)
  • Mar-May only
    (12)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (2)
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Saint Charles, Missouri
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We've stayed here 3 times but this is my first review. The front desk people are awesome, my son and I came in late one night after checking out apartments, we didn't have a reservation and they were full. The lady on night shift started making calls and found us a room and told them to hold it for us.... More 

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

Kevin B, Thank you for the nice review. I am so sorry that you were not able to stay at our property this time around, however i am happy that the front desk staff was able to find accomodations for you. Hopefully we will see you on your next visit to MSU. We will keep the morning coffee fresh for... More 

Litchfield, Illinois
Level Contributor
12 reviews
5 of 5 stars Reviewed 4 weeks ago

I wish I could just move in. The only thing I would change would be the bed. It was a little hard for my comfort, but otherwise, this is great! I can guarantee ANYTIME I come back to Springfield MO, I will be staying here. The Lofts are like little apartments. Very nice! Pool is nice, large hot tub, friendly... More 

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

KimberlyP, Thank you for your time reviewing our hotel on Trip Advisor. We are pleased that you enjoyed your stay with us and that you will be returning soon. We pride ourselves on our freindly staff and clean spacious rooms. Thank you again and we look forward to your return. More 

1 review
1 of 5 stars Reviewed July 30, 2015

Stayed for 4 days and did not enjoy the experience. Their housekeeping is a joke. Never made the beds just threw covers up. Never vacuumed the whole time. The only good part wad the swimming pool. Will never stay there again.

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

VonnieP, Thank you for the review on trip advisor, I was so sorry to hear that your stay was unpleasant, iam glad that you at least got to enjoy the pool. Being an extended stay property, we do have limited housekeeping service and do not change the beds or vacuum on a daily basis, we would have however been more... More 

Georgetown, Kentucky
1 review
5 of 5 stars Reviewed July 22, 2015

We stayed at this hotel during our vacation and had a wonderful time! The room was clean and spacious, with a full kitchen. Loved the pool, spa, and bbq grills! The staff was very friendly and helpful. This is a great place to just relax and unwind! They even have a good hot breakfast!

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

ElaineF, Thank you for taking the time to post a review about our property, We are glad you found everything about the Arbor Suites to your satisfaction and hope you will return soon. Our staff takes pride in providing a clean and relaxing atmosphere in the rooms and around the property and we are happy to hear that we are... More 

Grain Valley, Missouri
2 reviews
4 of 5 stars Reviewed July 22, 2015

We stayed here with the grand kids, the suites are large so the kids were not on top of each other and had room to play without bothering anyone else. They loved being able to swim every day. The full size appliances made it even more affordable because we weren't forced to go out to eat for every meal. The... More 

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

i1shedevil, Thank you for the wonderful review on trip advisor. We are happy that you and the grandkids had a great stay here and enjoyed the pool at the Arbor Suites, the oversized suites and full kitchens are very popular with our guests and do help with finances on a trip. We hope that your future travel plans bring you... More 

Poplar Bluff, Missouri
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 18, 2015

We have been staying here for years. The Good location and amenities (pool, jacuzzi, hot breakfast, bbq grills, pet friendly). The Bad rooms are starting to show their age. The ugly as is usually the case once the property starts to decline the cleaning of the rooms suffers.

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

DewayneS, Thank you for the review on trip advisor and thank you for coming back to us year after year. I would like to apologize for not meeting your expectations, there is never an excuse for the cleanliness of the rooms not being 100%, we have been doing some upgrades to the property and hope you will continue staying with... More 

oak grove
1 review
4 of 5 stars Reviewed July 14, 2015

My family and I love staying here when we are in town. All the trees help you to forget your actually in town and some of the rooms are big enough my kids aren't in each others pockets which is an added bonus

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

nadmanoakgrove, Thank you for taking the time to review our property on trip advisor. We are pleased that you and your family keep coming back to the Arbor Suites and look forward to your next visit. We hope that all of your visits meet your expectations. More 

1 review
5 of 5 stars Reviewed July 13, 2015 via mobile

I stayed here on a business trip recently and I absolutely loved my stay here. The rooms are very nice and clean and the staff is amazing they were very friendly. I am looking forward to staying here again in the future

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

Thank you MissStanley9188, We are happy that your stay was what you were expecting and hope that your business brings you back this way soon, our staff takes pride in providing a home away from home feeling for all of our guests and i am happy to hear that we have hit our mark. We look forward to your return. More 

Shreveport, Louisiana
1 review
4 of 5 stars Reviewed July 9, 2015

everything about this place feels like home. all the way down to the southern hospitality, everyone was soo friendly, rooms were nice, great location. i will definitely be visiting again soon! ask for vickie, i couldnt be more pleased with how she went out of her way to help us!

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

joshB, thank you so much for the nice review on trip advisor! We are so pleased that you and your family enjoyed your stay with us and are looking forward to your return. More 

2 reviews
1 of 5 stars Reviewed July 5, 2015

This place seemed nice enough at the start. Second day in I killed two roaches on the wall. I had to argue to get my money back. Lots of people living there as their home instead of a hotel. Not a safe place to take your kids and stay at.

Was this review helpful? Yes
ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

sarahG, I would like to apologize for your stay and the fact that you found a bug in your room, we do not have people that live here indefinitely but we are an extended stay property so we do have out of town guests that stay long term, and for this reason our maintanence personell does keep a strict bug... More 

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