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All 48 Springfield hotels

Arbor Suites At The Mall

2.0 of 5 Hotel   |   1550 E. Raynell Place, Springfield, MO 65804
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Arbor Suites At The Mall
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70%
Ranked #38 of 48 hotels in Springfield
A recent review
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51 people have reviewed this hotel

Traveler rating
    18
    18
    3
    7
    5
See reviews for
25
9
3
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Dubuque, Iowa
2 reviews
2 of 5 stars Reviewed November 23, 2013

Good Points 1)Friendly and Cooperative Staff 2)Cost Effective 3)Good Location Areas for Improvement 1) 20 year old refrigerator was very noisy once the compressor kicked on. 2) Sliding glass windows were poorly insulated, which caused a cold draft to enter the room. 3) Heater was noisy as it kicked on and off in the room. 4) Rooms were not very... More

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Chicago
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 22, 2013

I chose this location to save a few dollars while I was in the area for three days. The suite is a good size, with a full kitchen. The room was very clean. But there was something about this location that I just can't give more than an "average" rating. It just felt worn down and tired. However, cleanliness in... More

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Corinth, Mississippi, United States
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2013

We stayed in the penthouse suite and for the money it was worth it. Huge space for our three kids. 2 bathrooms which was really nice and a full kitchen. Overall the experience was good the only negative thing that my husband and I had about the hotel was the breakfast. Even though it was a "hot" breakfast the biscuits... More

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Downingtown, Pennsylvania, United States
2 reviews
5 of 5 stars Reviewed September 4, 2013

Having returned to Springfield after being away for 23 years, my stay at Arbor Suites was a great one! From the cleaniness of the room to the friendliness of the front desk, I can't say enough good things about this place. Extremely quiet, safe and close to everything. I will be staying here again on my next trip through in... More

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ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

jrwetz, Thank You so much for the wonderful review on trip advisor.. From our housekeeping department to maintenance and front desk staff we strive to make everyone feel as though they are returning home to us. We look forward to your return in October and again Thank You. More

Killeen, Texas
1 review
5 of 5 stars Reviewed August 10, 2013

This is a clean and beautiful place to stay. I took the advice of the chamber of commerce,read the reviews, and checked the website and am so glad I did. My family was well housed and cared for. I certainly will use this hotel again when the opportunity arises. I truly believe if you are looking for a clean, beautiful... More

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ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

texasteacher090, Thank You for the time you took to review our hotel. It is from guests like you that we know where we are succeeding and where we need to improve. I am happy that you had such a nice stay and we look forward to your return. More

Cape Girardeau, Missouri
2 reviews
2 of 5 stars Reviewed July 28, 2013

We stayed at the Arbor suites at the Mall so my daughter could make a college visit to Missouri State University. Was disappointed when I saw the facility, it is outdated. Rooms dark, windows dirty. Bathroom fans extremely loud. Dryer missing from downstairs bath, though holder still there. Downstairs TV Cable was out of order except for 10 channels, upstairs... More

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ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

sharon63701, Thank You for posting a review on trip advisor, I was so sorry to hear that your stay was not what you were expecting. I would like to thank you for bringing to my attention the condition of the room you were in. My maintenance staff will be addressing all problems immediately. I do hope if you return to... More

Oklahoma City, Oklahoma
Top Contributor
100 reviews 100 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed July 27, 2013 via mobile

This place was great. They were super accommodating and offered a wide range of complimentary accommodations such as breakfast, pool, hot tub, grills, basketballs, cooking sets, etc. the staff was very nice. My only gripe would be that my room wasn't cleaned very well each day. Overall, I was very impressed by what was included in the price of the... More

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ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

SERyckman, Thank You for the awesome review. I'm happy that you enjoyed our pool, hot tub and grills and hope you return soon. I apologize for the housekeeping issues. We do have limited housekeeping, however you can request extra cleaning at anytime. More

Midwest City, Oklahoma
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 7, 2013

We stayed in the Arbor Suites at the Mall on 4th of July weekend. We were only there one night, but I couldn't find anything wrong to complain about. Rooms were a very, very nice size - it made me wish we were staying there more then one night! (we were on our way to Branson, but had to stay... More

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ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

mandabeth5, So happy to hear that you had an enjoyable stay and we do hope you can return in the future for a longer stay. Springfield has a lot to offer to travelers. I'm sorry for the smoke odor in your room, we do try to ionize the rooms when we catch smokers in the non smoking rooms. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 28, 2013 via mobile

We were heading to Branson for vacation and decided to stay a couple days in Springfield. Every trip South we stay at Arbor Suite. We stay at this location for bowling tournaments but also vacation. We hv stayed over 15 years and I always know we will get great quality. Iv stayed traveling in other chains which give u a... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 25, 2013 via mobile

We travel bowling and for the past 15 plus years we have only stayed at this location. I have also brought other bowlers to stay at this location which had booked at other hotels. They hv been very pleased and now every year we just bring more to give you business. Vickie has been nothing but wonderful to me and... More

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ThankYouFromArbor, Manager at Arbor Suites At The Mall, responded to this review

Attitudes66, Thanks for the great review. I am so happy you got your necklace back. We look forward to your return evey year and I would like to say thank you for all of the great business you have brought our way.If there is ever anything I can help you with, please dont hesitate to call. Have a great day... More

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Additional Information about Arbor Suites At The Mall

Also Known As:
Arbor Suites At The Mall Hotel Springfield
Arbor Suites At The Mall Hotel
Hawthorn Suites Springfield
Arbor Hotel Springfield
Address: 1550 E. Raynell Place, Springfield, MO 65804
Location: United States > Missouri > Springfield
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 48 hotels in Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Arbor Suites At The Mall 2*
Reservation Options:
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