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Comfort Inn

2.5 of 5
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3370 East Battlefield, Springfield, MO 65804 (Formerly Quality Inn & Suites)
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Comfort Inn
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Ranked #37 of 50 Hotels in Springfield
A recent review
3 of 5 stars Reviewed February 21, 2015
Marge22 Onawa, Ia
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83 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Onawa, Ia
Top Contributor
74 reviews 74 reviews
43 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed February 21, 2015

We had to get off the highways as it was raining and freezing. The lady at the front desk was very nice and so helpful. I think they were in the process of updating the hotel as the hallways were a little trashy looking. Our room was nice and it was clean. I thought it a little pricy for what... More 

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Brookfield, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2015

lobby was GONE... just a front desk the rest was GONE due to MAJOR renovations room amazing extremely comfortable bed since room was new I couldn't figure out the heater front desk employees were extremely helpful, came right up to show me WOULD stay again

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Nicci D, Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our property in regards to your most recent stay with us. We appreciate your feedback and are pleased that you found our front desk staff accommodating. Thank you for being understanding as we work hard to improve our establishment with renovations for you and our other guests. We are working to exceed... More 

Omaha, Nebraska
Contributor
20 reviews 20 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 11, 2014

The hotel is currently remodeling the lobby and breakfast area. The hotel is difficult to find as it does not currently have the usual blue Comfort Inn logo on the front. It sets on the south side of the highway, but you have to enter from a side street on the west. The driveway is long and puts you at... More 

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MO175, Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our property in regards to your most recent stay with us. We appreciate your kind words and understanding the reasoning for our current cold breakfast. Once our extensive remodel is completed, we will be like a completely new property and we are looking to exceed all Choice standards to accommodate all of... More 

House Springs, Missouri
Contributor
15 reviews 15 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 6, 2014

Stayed 1 night using our Choice Rewards points. We had a suite, but 16,000 points seemed to be a lot of points for the size room we had. The smallest suite we have ever had in a Choice Hotel. Bathroom door barely cleared the toilet. Sink in the room, instead of the bathroom. Nice indoor pool & hot tub. Breakfast... More 

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MO175, Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our property in regards to your most recent stay with us. Our apologies for the inconvenience of our remodel while we improve our accommodations for you and other guests. We can't wait to see you back here again soon. More 

Burlington
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 26, 2014

Reasonable rates for a property that appears somewhat worn/dated. Staff was very good and everything I encountered was clean. Nice beds and great pillows. Room had a desk, fridge, and microwave. I also appreciated the large chair in our double room which made it comfortable as I watched the LCD TV. Good hot and cold breakfast item selection. My room... More 

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MO175, Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our property in regards to your most recent stay with us. I am pleased to find that so many existing parts of your room were to your satisfaction. We are definitely aware of how the property is currently looking a little dated and that is why we are working diligently on a... More 

Van Buren
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 7, 2014

Nice and clean. Staff was very friendly and helpful. Outside pool was great. It was our second trip to this motel. Good location, close to the bypass. Quick to get to and to get back out on the road again. One of the few motels that have smoking rooms.

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MO175, Manager at Comfort Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Orlando, Florida
Top Contributor
341 reviews 341 reviews
95 hotel reviews
212 helpful votes 212 helpful votes
3 of 5 stars Reviewed August 10, 2014

This property could use a major renovation. I'm not quite sure why it's labeled as a Comfort Inn, it should be downgraded. I had to move to a few rooms before finding one that didn't smell. The desk was missing an office chair, so I was given a breakfast room chair.

Was this review helpful? Yes 1
MO175, Manager at Comfort Inn, responded to this review

Thank you for taking the time to review your most recent stay with us. We agree the property could use a major renovation, in fact we are undergoing a total renovation across the entire property right now. The current renovations will exceed choice standards and are expected to be completed in just a few months. I apologize the best furniture... More 

Tuscaloosa, Alabama
Top Contributor
73 reviews 73 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 28, 2014

I stayed in this Comfort Inn a few years ago, and it was a pleasant experience; not as much this time. The price was reasonable, in line with other motels of similar quality, but the motel had gone downhill IMO. Even though the room was clean, everything looked dated, unlike the Quality Inn next door, which had undergone renovation. There... More 

Was this review helpful? Yes 4
MO175, Manager at Comfort Inn, responded to this review

Thank you for taking the time to write a review in regards to your most recent stay. I apologize that you found your experience somewhat disappointing. I completely agree that the property looks somewhat dated, especially for a property that was originally designed as a Courtyard by Marriott. Currently, we are undergoing complete renovations throughout the entire property to exceed... More 

Lake Villa, IL
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 8, 2014

We were able to get the room for free since we had earned enough Choice Privilege points through the years. It isn't fancy, but served our basic needs after an exhausting day of travel. We weren't there long enough to deal with most staff, but the front desk people were very welcoming. It a word, it was fine.

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MO175, Manager at Comfort Inn, responded to this review

Thank you taking the time to review our property. We are pleased that you found our hotel accommodating for your quick stay and that you found our staff pleasant that you had the time to visit with. We hope to see you again the next time you stop in Springfield. Thanks again, The Comfort Inn More 

Henderson, Kentucky, United States
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 21, 2014

While I was staying in the area for the last 3 weeks, I found this hotel to be restful and very relaxing. When extra staying time was needed the staff was able to work with me for the extra time. The extra time meant the difference from being ready for my next trip, and starting out already tired when I... More 

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MO175, Manager at Comfort Inn, responded to this review

Stephan H, Thank you so much for taking the time to review our property. I am very pleased that you found our accommodations to be hospitable to your needs. We treasure each and every one of our guests and pride ourselves on treating you like family. Once again, we appreciate you taking the time to provide your input and can't... More 

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