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DoubleTree Hotel Springfield

Certificate of Excellence
GreenLeadersSilver level
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2431 North Glenstone Ave., Springfield, MO 65803 (Formerly Hawthorn Park Hotel)
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DoubleTree Hotel Springfield
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DoubleTree Hotel Springfield
DoubleTree Hotel Springfield
DoubleTree Hotel Springfield
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533 reviews from our community

Traveler rating
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    45
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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st. clair mo
Contributor
19 reviews 19 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We received no housekeeping services during our 2 night stay. I have stayed here before with no problems. We left room at 9 am-returned at 5pm to clean up for the evening. Housekeeping knocked on door at 5:15 with us showering-explained would be out of room by 6pm. No return-beds unmade, trash in room. Huge disappointment. Payed more to get... More 

Was this review helpful? Yes
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review

Thank you REJ63 for your review from your recent stay. I first want to apologize for not getting Housekeeping service during your stay, this is unacceptable and will address it with the Housekeeping Manager. I appreciate you letting us know and we do hope you will give us a second chance to be your hotel of choice when visiting the... More 

Denver, Colorado
Contributor
20 reviews 20 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly, professional, accommodating staff. The customer service is hands down 5-star. The rooms are well appointed and very clean. The black out curtains and comfortable beds made for a fabulous night's sleep. Warm chocolate chip cookies were a treat. Loved the complimentary coffee in the lobby as well. Self service laundry on 4th and 7th floors. Food, laundry soap, miscellaneous... More 

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Omaha, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel had extremely nice and friendly staff that catered to our every need. I loved the fact that this hotel was very clean. I would definitely stay here at this hotel again anywhere I travel to. Thanks DoubleTree for a great stay!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review

Thank you Kristina C for your positive review from your recent stay. I enjoyed your comments about how clean the Hotel was and will celebrate your review with the Housekeeping Team. Sincerely, Brian Inman General Manager More 

Merritt Island, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After traveling for 2 weeks...what a nice surprise... hotel is clean and beautiful...began with the guy driving the hotel shuttle who was a true hotelier and an absolute pleasure... I also had the pleasure of meeting the GM who is a huge advocate for Multiple Sclerosis...I absolutely understand why he received the Gm of the year award.. what great customer... More 

Was this review helpful? Yes 3
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review

Thank you Michelle for your great review from your recent stay, I enjoyed the opportunity to meet you and connect on the issues with MS. I appreciate your kind comments about Brad our bellman, he is a true service professional and we will celebrate your comments about him. Sincerely Brian Inman General Manager More 

Springfield, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

we had both stayed in this hotel previously and wanted to stay here. When we attempted to book, it was full. Within a week of our wedding some rooms had opened up and while there were no suites open, we did still choose to stay here in the regular room w/ King Bed. Book far in advance if you want... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review

Thank you Jessica L. for your review from your recent stay. I understand your frustration for not getting a suite and I was glad we were still able to be your hotel of choice. Sincerely, Brian Inman General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We are diamond members and in hotels every week. This hotel is very nice and clean. The staff, though, was phenomenal. They exceeded all of my expectations and were able to meet all of our accommodation needs even when the hotel was sold out. THANK YOU! One negative is the beds were not as comfortable as most Doubletrees. It may... More 

Was this review helpful? Yes 1
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review

Thank you Payhay for your loyalty to Hilton and DoubleTree Hotels, we are very humbled by your positive review. I will share your great comments about our service with our Team, we are pleased we exceeded your expectations. Sincerely Brian Inman General Manager More 

Cedar Falls, Iowa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My family had an excellent stay here - close to Missouri State University campus which is why we were in Springfield. Breakfast selection was really nice with the option for made to order eggs and omelets. Nice to have Hilton Honors dedicated floors - a first for me to experience.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review

Thank you SpinKittyKitchen for your great review from your recent visit. I enjoyed your comments about our Gracie's breakfast restaurant experience and your mention of the large variety of cook-to-order option on our DoubleTree breakfast. Sincerely, Brian Inman General Manager More 

Jonesboro, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 17, 2015

Having to be in Springfield for the entire weekend I chose the Doubletree because of the many good experiences before at other locations. Hilton hotels are always my first choice. The weekend in the Ozarks was forecast with rain and I was not going to be out and about. It was The Master's Weekend and I looked forward to staying... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review

Thank you David H for offering such a detailed and informative review from your recent stay, we take your feedback very seriously. I want to apogize for the numerous issues you encountered and I will address them with our Team. I do hope you will give us a second chance to be your hotel of choice when visiting the Springfield... More 

Maryville, United States
1 review
4 of 5 stars Reviewed April 17, 2015

The hotel was very nice, clean and staff members were very helpful. The beds were very comfortable and room was cool. The only downfall of the hotel would be not offering complimentary breakfast. Overall, I had a great experience with this hotel.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review

Thank you Emily F for your review from your recent stay during the FBLA Conference. I understand your frustration that our full service brekfast was not complimentary like other limited service brands. We do offer a special bed and breakast rate that does include breakast, sorry this was not made clear when you made your reservations. Sincerely, Brian Inman General... More 

St. Louis, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2015

I stayed for a business trip and chose this hotel based on location. The hotel and room were clean and well maintained. The attached Houlihan's Restaurant was convenient and the service was good. This hotel did not disappoint.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Binman86, General Manager at DoubleTree Hotel Springfield, responded to this review

Thank you Michael H for your review from your recent stay. I enjoyed your positive comments and look forward to your future visits to the Springfield area. Sincerely, Brian Inman General Manager More 

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