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University Plaza Hotel and Convention Center

Certificate of Excellence
GreenLeadersBronze level
333 John Q. Hammons Pkwy., Springfield, MO 65806
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Best prices for: 1 room 1 guest
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University Plaza Hotel and Convention Center
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University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
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541 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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    (541)
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    (174)
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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The good: Breakfast, Bar/restaurant, Kevin the server, fish tacos, 3000 mother-in-law tongues in planters. The bad: Out of soap, no wash cloths, out of coffee in room, only one maid on duty in sold out night of July 3, no bedding for suite sofa bed. Rather out of date room.

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us unfortunately this did not happen in your case, and we can offer no excuses. Your comments have been shared with all of our staff with the hopes of improving our service to... More 

Marysville, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

Stayed here while visiting my Marine Corp brother after a 17 year seperation. After a 12 hour drive from Ohio we arrived @ 3:00 pm check in was fast , front desk staff was terriffic, took care of paper work was in room by 3:10. Rooms are nice, decent channel selection for the family on a nice size tv. The... More 

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Our Team highly appreciates your fantastic review. Thank you so very much for staying with us and taking the time to provide your comments. We look forward to your next visit to wonderful Springfield and the University Plaza. Best wishes for continued safe travels. More 

Omaha, Nebraska
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

This hotel advertises itself as a four-star hotel. From my experience, it isn't. First, the room keys they gave us didn't work. Either of them. The Atrium isn't bad, but the room was a disappointment. The décor is dated, the toilet was cracked (no pun), and the beds were horrible; very worn and the bedspreads looked like they borrowed them... More 

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Let me personally apologize for the bad experience you had while with us. Hopefully you can see from the many other reviews that your experience was not the norm. I have shared your comments with all my staff so we can adjust and correct our operation to ensure no one else encounters the same challenges you experienced. Being able to... More 

Ewa Beach, Hawaii, United States
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My family and I stayed at University Plaza for an annual conference. We arrived at the hotel at about 4pm when we were told that our room was not ready and we would receive a call in about an hour. We were also told that a different conference had left that morning with 200 people checking out and about 200... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Let me personally apologize for the bad experience you had while with us. Hopefully you can see from the many other reviews that your experience was not the norm. I have shared your comments with all my staff so we can adjust and correct our operation to ensure no one else encounters the same challenges you experienced. Being able to... More 

Jonesboro, Arkansas
Level Contributor
4 reviews
2 of 5 stars Reviewed 1 week ago NEW

First time at the hotel. The bathroom of my room was so dirty. Really disappoinmented. I was with some friends, and they are too. My friends recommended, but also they were disappoinment, at this time. I understand that the hotel was under construcction. But the cleaneless never should failed, even in those circumtances.

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us, this did not happen in your case, and we can offer no excuses. Your comments have been shared with all of our staff with the hopes of improving our service to all... More 

1 review
5 of 5 stars Reviewed 1 week ago

I've stayed in this hotel twice. The staff is friendly & attentive and the location is great - within walking distance to downtown. I gave this hotel a 5-star review because: The free breakfast buffet is VERY nice (eggs, bacon, sausage, yogurt, fruit, waffles, cereal, potatoes, juice, etc.), there's a very nice indoor pool & hot tub, the outdoor pool... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center again while you... More 

Madison, Wisconsin
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 1 week ago

A odd find in a sleepy town named after the birthplace of basketball (in the hopes that then Southwest Missouri State would become a basketball powerhouse), the lobby of the hotel feels like it belongs in New York City or Chicago. Although the rooms weren't much better than your standard highway chain hotel, the breakfast buffet and location make this... More 

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

It makes us very pleased to hear that you were very happy with your stay. All of the features that you mentioned — including the location, staff, and breakfast — are why many people choose to stay with us and we are glad that these made the difference in your experience here. I also wanted to let you know our... More 

Joplin, Missouri
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We planned a weekend with friends in downtown Springfield. That is the reason we chose this hotel, as to be able to walk to & from restaurants, bars and clubs. We made a reservation 4 WEEKS ahead of our arrival. All seemed fine until around noon on the day of reservation, the hotel called us & said they had overbooked... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

I would like to personally apologize for the reservation issue. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into the issue that you have noted, in an attempt to correct and improve our hotel policies. Regards, More 

Oskaloosa, Iowa
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is very nice. They are in the process of doing some upgrades. It did not affect our stay, just some of the walkways had drywall dust, pieces etc.. in them from the work being done. Location is great. A few blocks from downtown, the ballfield and Missouri State. Be sure to request a "Pet" goldfish during your stay. Front... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Exceptional guest service is the ultimate goal and top priority of all of us here at the University Plaza Hotel and Convention Center. Thank you so very much for acknowledging the efforts of our staff! We’re glad you had a great stay during your recent trip and hope that whether it’s for business or leisure; you will allow us to... More 

Jefferson City, Missouri
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Clean - pools were exceptionally clean as was the entire premises - free breakfast great, 99.9% of staff were extraordinarily cheerful and helpful - they cleaned our room before checkout and we had to go back to shower staff had removed our belongings - Housekeeping Supervisor was rude & flippant otherwise everything was near perfect

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Exceptional guest service is the ultimate goal and top priority of all of us here at the University Plaza Hotel and Convention Center. Thank you so very much for acknowledging the efforts of our staff! We’re glad you had a great stay during your recent conference and hope that whether it’s for business or leisure; you will allow us to... More 

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