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All 50 Springfield hotels

University Plaza Hotel and Convention Center

3.5 of 5 Hotel   |   333 John Q. Hammons Pkwy., Springfield, MO 65806
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University Plaza Hotel and Convention Center
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79%
Ranked #15 of 50 Hotels in Springfield
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 1 week ago
kap82003 Springfield, Missouri
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452 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield, Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for our wedding night on May 10th, 2014 because it was the closest hotel to downtown Springfield. They upgraded us to a suite which was nice of them but the rooms are in desperate need of updating. I wasn’t impressed with the décor at all and I am not a super picky person. Of all the hotels... More

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We appreciate you taking the time to tell us about your stay. Our hotel is currently under renovations to address some of the concerns you mentioned and should be completed in a few months. I am fully aware that you have many choices in hotels and are happy that you continue to allow us to the opportunity of serving you! More

Maryville, Missouri
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel good central location. Good breakfast with excellent selection. It rained a lot the 2nd day we stayed and the roof leaked in many spots all over the lobby area. There were buckets catching rain every where. Our room had a musty smell like it had been damp from something, I am guessing leaking roof running down the walls.... More

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We appreciate you taking the time to tell us about your stay. We are also look into the concerns you have in regards to our leaking skylights. I am sure you noticed the construction throughout the hotel, the roof has been replaced as well as the skylights, the rain yesterday was very heavy, 3"'s plus in a two hour period... More

Missouri
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed one night at University Plaza hotel. The room was very comfortable - no complaints. We were attending an event at JQH Arena and the hotel is only a 5 minute walk to the arena, so that was very convenient. The breakfast was impressive. Definitely not your standard free breakfast! The breakfast and convenience alone made the hotel well... More

Was this review helpful? Yes 4
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for the wonderful comments and rating! Sounds like everything you experienced from the room to the Location was all around fabulous - and we could not be happier for you to share that. More

Saint Louis, Missouri
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I stayed the Sunday night before Labor Day at the University Plaza. This is a beautiful, nicely maintained hotel. The only issue we had was the breakfast in the morning. I referenced the guest book in the room the night before for the breakfast times. It clearly stated Holidays 7am-10am. We arrived for breakfast at 9am and... More

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We appreciate you taking the time to tell us about your stay, and the service that our staff provided. Your comments will be expressed to them. I will also look into the concerns you have in regards to our breakfast hours on holidays. I am fully aware that you have many choices in hotels and are happy that you continue... More

Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The front desk staff was very helpful and courteous. The hotel was quiet and the rooms were pretty nice. The breakfast was decent for a hotel. The biggest drawback was the beds...VERY hard. There was also no hot water for showers. Overall, it was a pretty good deal for the money.

Was this review helpful? Yes 5
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept my apologies for your unsatisfactory experience at the University Plaza Hotel. We hold our standards for luxury service in high regard and I deeply regret that your experience fell below that standard. I assure you that we are addressing the need for renovations which will include new mattresses, our renovations have begun on the interior of the hotel. More

Sun City Center, Florida
Senior Contributor
35 reviews 35 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 4 nights. It was very nice, the convention was great, breakfast great. Drove to Branson and Missouri Botanical Gardens. Just one problem: the key card did not work getting in and out of door leading to outside pool. But there were other doors we used going thru indoor pool area.

Was this review helpful? Yes 4
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for the wonderful comments and rating! Sounds like everything you experienced was all around fabulous - and we could not be happier for you to share that. More

Independence, Missouri
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have stayed at several hotels in the Springfield area and this was the best one. They have an indoor and outdoor pool which helped with over crowding. The hot tub was great. The breakfast was better than most free breakfasts, if you know what I mean? The staff was friendly and helpful. The air conditioner worked well compared to... More

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center, we will address the issues you mentioned. We look forward to serving you... More

Bradford
Top Contributor
85 reviews 85 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Following Route 66 brought us tired to Springfield. Even though Cardinals were playing, very helpful reception staff managed to find us a good room at this hotel. A short walk brought us to a couple of bars/restaurants. All in all, a good place to chill out for an evening.

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center. We look forward to serving you again in the near future. More

Chicago, Illinois
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 23, 2014

My family and I stayed here as part of our annual convention. This was our first time taking part and coming to Springfield, Missouri. The building looked great from the outside and was visually appealing. Our grandchild loved the fountains and the pool. I found the rooms really outdated and our bed was hard. I was expecting more in the... More

Was this review helpful? Yes 5
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for all your kind remarks about our team, they work hard to create a welcoming and comfortable atmosphere and it's great to hear you enjoyed it. Our hotel is currently under a renovation, the exterior is almost complete and we are glad you noticed it. The interior begins in about a week, we hope when you return you... More

Springfield, mo
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 14, 2014 via mobile

The rooms were dirty and we had mold on our ceiling. The front desk staff was very unprofessional, rude, and not accommodating at all. I have been to a lot of hotels and this was by far the worst experience.

Was this review helpful? Yes 5
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and have a pleasant night's sleep. Unfortunately this did not happen in your case, and we can offer no excuses. Your comments have been shared with all of our staff with the... More

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Additional Information about University Plaza Hotel and Convention Center

Address: 333 John Q. Hammons Pkwy., Springfield, MO 65806
Location: United States > Missouri > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 272
Reservation Options:
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Also Known As:
University Plaza Hotel Springfield

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