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University Plaza Hotel and Convention Center

Certificate of Excellence
GreenLeadersBronze level
333 John Q. Hammons Pkwy., Springfield, MO 65806
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University Plaza Hotel and Convention Center
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University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
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515 reviews from our community

Traveler rating
    294
    107
    61
    23
    30
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122
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kansas City, Missouri
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Spent one night here while in town for my daughter's school competition at MSU. Had read reviews about rooms being dated and can maybe see where they are coming from, but for us it was perfect. Spacious room, nice indoor and outdoor pool, free breakfast and very friendly front desk people. Just a block or so from MSU campus. Read... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

It makes us very pleased to hear that you were very happy with your stay. All of the features including the location, staff, and breakfast — are why many people choose to stay with us and we are glad that these made the difference in your experience here. We do hope that you find the time to return again to... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Stay Date: Apr 23/24, 2015. Mid-class business convention style hotel. Is undergoing a facelift. From what I could see the lobby and lounge facelift/upgrade reflects an inside oasis feel. Waterfall feature with scattered faux tree/shrub/prairie grass plantings in white rock separate and provide a private scattering of tables, sofas and lounge chairs. Friendly, helpful staff. We were in a double... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center and that you like our renovation so far. We look forward to serving... More 

Senior Contributor
24 reviews 24 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This is a refurbished hotel from the 70's...that is undergoing another round of remodeling. Its one of those places with a 9 story atrium with the rooms all around the outer edges. Anything noisy that's happening on the ground floor can be clearly heard in your room. The rooms are a bit larger than the typical hotel, but not terribly... More 

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Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to record your feedback on Trip Advisor. More 

Wichita, Kansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff greeted me w/a genuine smile as soon as I walked in the door. They were very accomodating when I asked for plates & silverware for a private dinner planned in the room. The decor is beautiful & I really enjoyed the live piano playing in the dining area. The breakfast buffet was plentiful & tasty! The room was... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center while you were... More 

Chicago, IL
Contributor
20 reviews 20 reviews
19 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If visiting Missouri State University you will not find a hotel closer to campus. The location is a major plus, however the University Plaza Hotel is the loudest hotel I have ever experienced as all rooms are located off the 9 floor atrium. The large open lobby includes the breakfast area and a bar, so noise is constant at all... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Let me personally apologize for the less than stellar experience you had while with us. Hopefully you can see from the many other reviews that your experience was not the norm. I have shared your comments with all my staff so we can adjust and correct our operation to ensure no one else encounters the same challenges you experienced. Being... More 

Normal, Illinois
Top Contributor
74 reviews 74 reviews
28 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here while visiting MSU for a campus visit. It is listed as right on campus, but it is more like 1/2 mile from the edge. There isn't much right next to the hotel in the way of restaurants - you'll need to head downtown for those. The free breakfast was ok. The eggs were standard, the links tasty,... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for all your kind remarks about our team, they work hard to create a welcoming and comfortable atmosphere and it's great to hear you enjoyed it. As you mentioned our close proximity to MSU is great, we are located only 2 blocks north of the campus. Local dining is also just 4 blocks west of the hotel in... More 

Jefferson City, Missouri
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed over a weekend in April. We have not check out yet but wanted to write the review while fresh in my mind. The pluses about this hotel was the rate that we got from priceline, they are pet friendly and the morning breakfast buffet. The television is new and nice. The beds are not that comfortable and after... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We appreciate you taking the time to tell us about your stay, and the service that our staff provided. Your comments will be expressed to them. I will also look into the concerns you mentioned. I am fully aware that you have many choices in hotels and are happy that you continue to allow us to the opportunity of serving... More 

Kansas City, Missouri
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here recently while on a business trip to Springfield Missouri. It was located directly across the street from my work site so the location was great for me. The lobby of the hotel is gorgeous. It really raises expectations. Then you meet the staff and again, things are looking great. Unfortunately the rooms were just...disappointing. They appear old... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay with your guest rooms. The hotel is currently in the middle of a multi million dollar renovation and we will be heading up to the guest rooms shortly. More 

Independence, Missouri
Contributor
20 reviews 20 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here while in town for a wedding. Decent size rooms, nice pool and workout areas. I love that they include a breakfast Buffett with your stay. One less thing you have to worry about while traveling!!! I do wish they had hair dryers in the room though. The Hotel could use some updating but overall a great place to... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We are glad that you enjoyed your time at the University Plaza Hotel and Convention Center in the heart of downtown Springfield, MO. We are in a perfect location whether your trip brings you to Springfield for business or pleasure. We will be sure to pass the kind words about our staff on to them. Again we are glad you... More 

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Overall a good experience! Rooms are large and clean. Our shuttle driver Colton was so great--gave us lots of good recommendations for good and things to do! Some of the front desk people seemed annoyed by questions. Breakfast is included and is fine but nothing too great. Good location close to the main downtown area.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests and will pass this onto Colton. Thank you very much for staying with us. We hope to become your hotel of choice when you stay in downtown Springfield! We look forward to welcoming you back soon! More 

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