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University Plaza Hotel and Convention Center

Certificate of Excellence
GreenLeadersBronze level
333 John Q. Hammons Pkwy., Springfield, MO 65806
Hotel amenities
Best prices for: 1 room 1 guest
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University Plaza Hotel and Convention Center
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University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
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521 reviews from our community

Traveler rating
    296
    108
    64
    23
    30
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125
71
21
171
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (521)
  • Mar-May only
    (172)
  • Jun-Aug only
    (135)
  • Sep-Nov only
    (121)
  • Dec-Feb only
    (93)
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here for the week starting on 17 may. Katie was a bartender and she was great. When my food order came out incomplete she fixed it before I could notice. She made sure the drinks were cold and made me feel at home.

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for all your kind remarks about Katie! Our team works hard to create a welcoming and comfortable atmosphere and it's great to hear you enjoyed it. Hopefully you'll be back to visit our beautiful city soon! Thank you, again, for being our guest! More 

Lees Summit, MO
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The beds were hard as a brick. Paid $300+ for 2 rooms and no one got much rest. The breakfast is served in an open air lobby setting and all the noise travels up to the rooms. After finally getting to sleep, we were awakened at 7:00 am by the sounds from the breakfast area. The interior hallways were under... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and have a pleasant night's sleep. Unfortunately this did not happen in your case, your comments have been shared with all of our staff with the hopes of improving our service to... More 

Ridgedale, Missouri
Top Contributor
61 reviews 61 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I love the atrium setting of this hotel. They have a great free full breakfast! But... The rooms say they are updated but it could so much better. Our room and a bad odor coming from the a/c vent and the carpet was very dated. My husbands worse complaint was the pillows were tiny squares, we asked for another pillow... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and have a pleasant night's sleep. Unfortunately this did not happen in your case, and we can offer no excuses. Your comments have been shared with all of our staff with the... More 

Columbia, Missouri
Contributor
15 reviews 15 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was a pricey hotel with many amenities listed. However, there was no micro/fridge in the room and were not generally available. You had to go to the lobby to use a microwave. The wi-fi is spotty and frequently dropped the signal. The hot breakfast portion of the food was sub-par and somewhat tasteless. Also, they are doing a renovation... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We appreciate you taking the time to tell us about your stay, and the service that our staff provided. Your comments will be expressed to them. I will also look into the concerns you have in regards to our breakfast selections. I am fully aware that you have many choices in hotels and are happy that you continue to allow... More 

Henryville, Pennsylvania
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night - arrive with party of 4 as reserved - assigned a single king room - back down to lobby to get double which was provided with excuse that reservation service does this all the time - gives name but not how many. Anyway lobby with 9 story rise and glass elevators is very nice - however rooms... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and have a pleasant stay. Unfortunately this did not happen in your case, and we can offer no excuses. Your comments have been shared with all of our staff with the hopes... More 

Houma, Louisiana
Top Contributor
69 reviews 69 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a convention. The rooms were very roomy and had a larger than average vanity area where I could spread my stuff out. Free wifi. There was a good size outdoor pool. A smaller indoor pool and a hot tub. The fitness center had 2 treadmills and 2 elipticals and a multi weight machine. It is an... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Our Team highly appreciates your fantastic review. Thank you so very much for staying with us and taking the time to provide your comments. We look forward to your next visit to wonderful Springfield and the University Plaza. Best wishes for continued safe travels. More 

Kansas City, Missouri
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Spent one night here while in town for my daughter's school competition at MSU. Had read reviews about rooms being dated and can maybe see where they are coming from, but for us it was perfect. Spacious room, nice indoor and outdoor pool, free breakfast and very friendly front desk people. Just a block or so from MSU campus. Read... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

It makes us very pleased to hear that you were very happy with your stay. All of the features including the location, staff, and breakfast — are why many people choose to stay with us and we are glad that these made the difference in your experience here. We do hope that you find the time to return again to... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Stay Date: Apr 23/24, 2015. Mid-class business convention style hotel. Is undergoing a facelift. From what I could see the lobby and lounge facelift/upgrade reflects an inside oasis feel. Waterfall feature with scattered faux tree/shrub/prairie grass plantings in white rock separate and provide a private scattering of tables, sofas and lounge chairs. Friendly, helpful staff. We were in a double... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center and that you like our renovation so far. We look forward to serving... More 

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is a refurbished hotel from the 70's...that is undergoing another round of remodeling. Its one of those places with a 9 story atrium with the rooms all around the outer edges. Anything noisy that's happening on the ground floor can be clearly heard in your room. The rooms are a bit larger than the typical hotel, but not terribly... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to record your feedback on Trip Advisor. More 

Wichita, Kansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2015

The staff greeted me w/a genuine smile as soon as I walked in the door. They were very accomodating when I asked for plates & silverware for a private dinner planned in the room. The decor is beautiful & I really enjoyed the live piano playing in the dining area. The breakfast buffet was plentiful & tasty! The room was... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center while you were... More 

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