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All 49 Springfield hotels

University Plaza Hotel and Convention Center

3.5 of 5 Hotel   |   333 John Q. Hammons Pkwy., Springfield, MO 65806
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University Plaza Hotel and Convention Center
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80%
Ranked #14 of 49 hotels in Springfield
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 days ago
gnld San Diego, California
  • Overview
  • Reviews (435)
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  • Room tips (103)
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435 people have reviewed this hotel

Traveler rating
    261
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
San Diego, California
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 days ago NEW

Was there for a convention. Very good large hotel. Rooms nice, clean, etc. Hot breakfast included. Large lobby w/ bar for informal get-togethers. Many meeting rooms, incl. large ballroom. Right across the street from the Convention Center. Definitely recommend it!

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Your review describes a wonderful convention, thank you for selecting the University Plaza Hotel Springfield. I'm glad you found the hotel comfortable and relaxing, our team makes every effort to provide a relaxing atmosphere. Thank you! We hope you will return very soon! More

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

Don't stay here. This hotel has major issues. Room had a terrible musty mold smell. Room was not clean and faucet dripped all night in tub. Makes me wonder how many other water leaks there are that are contributing to the mold. How has the health department not shut this place down????

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept my apologies for your unsatisfactory experience at the University Plaza Hotel. We hold our standards for luxury service in high regard and I deeply regret that your experience fell below that standard. I assure you that the odor you mentioned is isolated and we have inspected your room and repaired the leak. I would like to thank you... More

Houston, Texas
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Lunch was wonderful, staff was very cordial, breakfast was great. Beautiful hotel and very accommodating. Booked a suite, odor problem in executive suite; was moved to another suite, same problem. Housekeeping sprayed rooms trying to eliminate odors, but to no avail. Not sure if ventilation problem or because carpet was badly soiled. Housekeeping personnel agreed room smelled old and musty.... More

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We appreciate you taking the time to tell us about your stay, and the service that our staff provided. Your comments will be expressed to them. I will also look into the concerns you have in regards to the suites and get them addressed immediately. I am fully aware that you have many choices in hotels and are happy that... More

Vining, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had our convention there an d it was great the Staff was very polite and helpful there was a small confusion at the front desk but it was ironed out. Would stay here again Yes it is a pretty facility and the pool should be looking great this year!

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

On behalf of the entire team at University Plaza Hotel, we would like to thank you for your kind review and that you enjoyed your convention. We hope to see you again soon. More

1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm writing my very first review because of my stay at this hotel over this past weekend. Checked in on Friday, but had to wait for over an hour for our room to be ready. Got up on Saturday morning to NO HOT WATER anywhere in the hotel. Roommate and I decided to go do some shopping so left the... More

Was this review helpful? Yes 6
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and have a pleasant night's sleep. Unfortunately this did not happen in your case, and we can offer no excuses. Your comments have been shared with all of our staff with the... More

Lee's Summit, Missouri
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just spent 4 nights at the University Plaza. World's firmest beds. Did not sleep well and came home exhausted. Not good when you are busy at a conference and very tired at night. Hopefully, the beds will be upgraded before I go next year or I'm taking an air mattress.

Was this review helpful? Yes 5
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center. More

Central Missouri
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just returned from a 4-day, 3-night conference at University Plaza. I will address the "bad" first.... BAD BEDS.... maybe the worst hotel bed I have ever slept on. We had about 185 people at our conference and the cheap, hard beds were a topic of discussion all three days. Hard to understand why a hotel would put so much money... More

Was this review helpful? Yes 4
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

It is disappointing when a guest leaves and feels they did not have their expectations met nor does it reflect the high standards of customer service that we set. While we never like to read that one of our guests has experienced poor service, we are always grateful for the feedback so that we may address the issues with our... More

Mason
Top Contributor
55 reviews 55 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here five nights recently for convention which was held across the street. All rooms (9 floors) are the type that open out to hallways which look down upon the hotel center (atrium style), While on occasion I could hear the noise from the gathering area below, once I stepped away from the entranceway to my room (where the beds,... More

Was this review helpful? Yes 6
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

On behalf of the entire team, thank you for your positive comments regarding your stay at the University Plaza Hotel & Convention Center. We are so humbled by your feedback. Comments like yours truly inspire us to work harder every day to exceed our guests’ expectations always striving for Excellence. We can’t wait till our next opportunity to serve you... More

Lenexa, Kansas
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here to check it out as a possible hotel for wedding guests to stay at next spring. I tried to go to sleep at 11:00 pm, but the people noise from the lobby area was unbelievably loud. I called the front desk and was told they were asking people to quiet down, but if anything the noise level... More

Was this review helpful? Yes 4
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

It is disappointing when a guest leaves and feels they did not have their expectations met nor does it reflect the high standards of customer service that we set. While we never like to read that one of our guests has experienced poor service, we are always grateful for the feedback so that we may address the issues with our... More

Tewksbury, Massachusetts
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently attended a convention at the University Plaza Hotel. The service provided by the wait staff at the functions was phenomenal. There were well over 500 people - our food was brought out quickly, was hot and despite the numbers the wait staff attended to our needs during the meal. At the banquet I requested a gluten free meal.... More

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

On behalf of the entire team, thank you for your positive comments regarding your banquet at the University Plaza Hotel & Convention Center. We are so humbled by your feedback and we truly value your loyalty! More

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Additional Information about University Plaza Hotel and Convention Center

Address: 333 John Q. Hammons Pkwy., Springfield, MO 65806
Location: United States > Missouri > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
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Also Known As:
University Plaza Hotel Springfield

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#2 Romantic Hotel in Springfield #7 Green Hotel in Springfield #12 Business Hotel in Springfield #21 Family Hotel in Springfield
Hotel Class
Official Description (provided by the hotel)
UNIVERSITY PLAZA HOTEL & CONVENTION CENTERDowntown Lodging at the Top of Its ClassExperience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Complimentary hot breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield just 30 minutes from Branson, MO• Close to area businesses and recreational attractions• Extensive amenities including the full-service Grove Spa, indoor and outdoor pools, and business center ... more   less 
Number of rooms
272

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