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University Plaza Hotel and Convention Center

3.5 of 5 333 John Q. Hammons Pkwy., Springfield, MO 65806
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
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University Plaza Hotel and Convention Center
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University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
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480 reviews from our community

Traveler rating
    277
    97
    54
    22
    30
See reviews for
116
64
19
158
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
  • All months
    (480)
  • Mar-May only
    (141)
  • Jun-Aug only
    (135)
  • Sep-Nov only
    (121)
  • Dec-Feb only
    (83)
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1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

I booked a double bed room through Hotwire. When I arrived, they said that since I booked through a third party, the hotel couldn't tell what room I booked. She offered me a single bed room and said we could get a rollout bed for $10. There were 4 adults and we paid for a double bed, but she claimed... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

It is disappointing when a guest leaves and feels they did not have their expectations met nor does it reflect the high standards of customer service that we set. While we never like to read that one of our guests has experienced poor service, we are always grateful for the feedback so that we may address the issues with our... More 

Oklahoma City
Top Contributor
103 reviews 103 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here this past weekend with my husband for 417 Magazine's Whiskey Fest and our experience was meh. Both mornings we had no luck with warm water while taking showers. My husband called the front desk and they sent maintenance to our room to check on the situation. He checked the water temp and told us we have to... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and unfortunately this did not happen in your case. Your comments have been shared with all of our staff with the hopes of improving our service to all of our guests. More 

Kansas City, Missouri
1 review
1 of 5 stars Reviewed 1 week ago

I had two rooms reserved. I called the hotel two days in advance of our arrival and cancelled the one room because other family was not going to make it. I was charged for their room even though policy was cancellation within 24 hours. I have called the hotel four times and been given the run around each time saying... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

I sincerely apologize on behalf of our team of hosts. We clearly failed to deliver the high level of service expected of our name. If you can please provide either the cancelation number or the email that is automatically sent showing your cancelation we will be more than happy to refund you. We appreciate that you took the time to... More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

hotel was in excellent location for the purpose of my trip, which was to watch weekend of basketball on campus of missouri state university. hotel was within 5 blocks of arena game was being played at. complimentary breakfast was more than adequate for hotel. basketball teams also stayed at this hotel but did not hear noise. main reason for review... More 

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Many thanks for your warm words regarding your experience. We take pride in providing service unlike any other which we feel sets us apart from other hotels in Springfield. We look forward to welcoming you back to Springfield and the University Plaza very soon. More 

Ruston, Louisiana
Top Contributor
60 reviews 60 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved the hotel, with the big atrium in the middle. They had a pretty good breakfast every morning, wish that there was a little more variety from day to day. The indoor pool and whirlpool was great for the kids. Great holiday decorations and they were starting some cosmetic updates while we were there.

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you so much for taking time to provide us feedback on Trip Advisor. We appreciate your return patronage! We know you have many choices when staying in downtown Springfield and we hope you will continue to visit us each time you are in town as well as getting to see the new changes happening here. More 

springfield, mo.
Top Contributor
92 reviews 92 reviews
27 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Good location but worn out old rooms with leaking windows that freeze you out. Booked a room for 1st Night Springfield and requested north side to see fireworks at midnight. She put us on east side and you could hear them but not see them. Never seen so many dogs in a hotel. Someone told us the bottom 2 floors... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and have a pleasant night's sleep. Unfortunately this did not happen in your case, and we can offer no excuses. Your comments have been shared with all of our staff with the... More 

Lebanon, Missouri
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I got a great deal on a room and for the price, it was definitely worth the money. It is a little older, but my room was clean and was set up nice. Has a nice view from the room. Within walking distance of a lot of stuff, including Missouri State, SGF Cardinals, downtown area, etc. On the flip side,... More 

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests. We are so glad to hear you enjoyed your recent stay with us! We are very fortunate to have a wonderful location that offers our guests a variety of entertainment options while they are here on business or leisure travel.... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We had a large group of multiple families and singles for a wedding and new years party. Every room was nice. We had every kind. King with pull out couch, 2 Queens, Suites with frig and multiple beds. The staff where very helpful and worked to get everything right. The breakfast buffet had lots of choices. The room service was... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Our Team highly appreciates your fantastic review. Thank you so very much for staying with us and taking the time to provide your comments. We look forward to your next visit to wonderful Springfield and the University Plaza. Best wishes for continued safe travels. More 

Missouri
Top Contributor
126 reviews 126 reviews
32 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed December 18, 2014 via mobile

This used to be the place to stay. It was really something when it was first built. Now you will really notice the small bathroom as being out of place. You can step out of the shower into the toilet. There is a wasted space counter in the bathroom too. They are working on some updates, but they can't fix... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests. Thank you very much for staying with us, I noticed you were also here last December. We are also glad you noticed the renovations underway. We look forward to welcoming you back soon! More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 17, 2014 via mobile

The bed was horrible for an upscale hotel. It was swayed in the middle and made it hard for me to sleep. Fortunately my 9mo old son kept me up most of the night so I didn't have to sleep in the uncomfortable bed. The coffee table leg about fell off when we moved it to make room for our... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and have a pleasant night's sleep. Unfortunately this did not happen in your case. Your comments have been shared with all of our staff with the hopes of improving our service to... More 

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Additional Information about University Plaza Hotel and Convention Center

Address: 333 John Q. Hammons Pkwy., Springfield, MO 65806
Location: United States > Missouri > Springfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 272
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, TravelClick, Despegar.com, Priceline, Hotels.com, Odigeo and Tingo so you can book your University Plaza Hotel and Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
University Plaza Hotel Springfield
Hotel Style:
#7 Romantic Hotel in Springfield
#7 Green Hotel in Springfield
#16 Business Hotel in Springfield
#24 Family Hotel in Springfield

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