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University Plaza Hotel and Convention Center

Certificate of Excellence
GreenLeadersBronze level
333 John Q. Hammons Pkwy., Springfield, MO 65806
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University Plaza Hotel and Convention Center
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University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
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504 reviews from our community

Traveler rating
    292
    103
    57
    22
    30
See reviews for
118
69
21
166
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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  • All months
    (504)
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Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

The hotel was nice, not extravagant, but certainly well appointed. Great indoor pool and hot tub area, nice bar, the service in the restaurant was a bit slow (they didn't even ask if I wanted desert), but the food was acceptable.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Many thanks for your warm words regarding your experience. We look forward to welcoming you back to Springfield and the University Plaza very soon. More 

Nixa, Missouri
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Above and beyond expectations. The people that work at this hotel are amazing. You won't find a hotel more hospitable. The food tops most fine dining establishments and the hotel is spotless! I would highly recommend this one.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Your generous praise for our staff is greatly appreciated. At the University Plaza Hotel and Convention Center we make it our top priority to provide exceptional service to our guests to create the best possible stay experience. The next time you are in the area, we would love to welcome you back again. More 

Poteau
Top Contributor
100 reviews 100 reviews
45 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We booked a three star hotel through priceline and were very happy with the University Plaza. We have stayed at several Embassy suites and I think this may have been one. One block from the baseball stadium and 4-5 blocks from the restaurant, bar area downtown. Clean rooms, great breakfast great place to stay if you're in Springfield.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Guest satisfaction is one of our major goals, and I am happy that our staff was able to make your experience with us enjoyable. Thank you for your continued patronage with us. We look forward to the opportunity of serving you again when you are visiting Springfield. More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Holly did a great job for us at this banquet. The food was really great and Holly took care of our entire table always making sure we had everything we needed. She even attended immediately to any special requests we had, such as one of our guests is allergic to beef. She took care of it and all was excellent.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Exceptional guest service is the ultimate goal and top priority of all of us here at the University Plaza Hotel and Convention Center. Thank you so very much for acknowledging the efforts of Holly! More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We held our annual business conference here and the hotel staff are amazing. Mike, Dan, Wendy, Sue, Ashley, Brian, Elvis and others were incredible to work with. Sharon Hoskins went above and beyond with a personal follow up you rarely find these days. Thanks for a great job. From the bottom to the top, professionalism was the norm.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Our Team highly appreciates your fantastic review. Thank you so very much for staying with us and taking the time to provide your comments. We look forward to your next visit to wonderful Springfield and the University Plaza. Best wishes for continued safe travels. More 

Springfield, Illinois, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I took a short trip with my boyfriend to visit a friend and I used Priceline to book a hotel with a $69 bid. We had a lot of car trouble (bad review for enterprise) so I forgot to call ahead and pick a room, usually hotels let you choose one or two beds, mini fridge, etc. When I checked... More 

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you so much for your wonderful review and positive rating from your recent stay at the University Plaza Hotel and Convention Center! It was our pleasure to host you and we are thrilled to hear that everything from the location to the amenities exceeded your expectations. We look forward to your return, perhaps for future vacations! More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I returned to Springfield for the first time in 25 years to speak at Drury University who arranged for me to stay here. I could not have been happier. I'm a musician. I have stayed in the best and worst hotels around the country and a few in Italy and Paris. This was by far the BEST customer service I... More 

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center while you were... More 

Holts Summit, Missouri
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at the University Plaza Hotel and then a conference at their attached conference center. The rooms were very nice, the free breakfast was very good. The conference center was average, but the staff was excellent to work with. It's the staff that gave this place it's five star, they were very pleasant but not overboard.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you so much for taking time to provide us feedback on Trip Advisor. We know you have many choices when staying in Springfield and we hope you will continue to visit us each time you are in town! Thank you again! More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Updated, clean comfortable room. CARMEN greeted us at the night desk with invaluable, friendly assistance. JENNIFER also offered helpful advice as we checked out in the morning. We'd gladly stay here again our next time in Springfield!

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests. We hope to become your hotel of choice when you stay in downtown Springfield! We look forward to welcoming you back soon! More 

St. James, Mo
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here last summer and were in a mini-suite and did NOT have a good experience. This time, my wife and I stayed 2 nights on business and were VERY pleased. The room was nearly immaculate, the breakfast which was included was quite good with a lot of options.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Your review describes a wonderful weekend away! Thank you for selecting the University Plaza Hotel Springfield. I'm glad you found the hotel comfortable and relaxing. Our team makes every effort to provide a relaxing atmosphere. Thank you! We hope you will return very soon! More 

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