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University Plaza Hotel and Convention Center

Certificate of Excellence
GreenLeadersBronze level
333 John Q. Hammons Pkwy., Springfield, MO 65806
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1 room 1 guest
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University Plaza Hotel and Convention Center
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559 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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    (174)
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Batesville, Arkansas
Level Contributor
86 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was in Springfield for a conference and was able to experience both the rooms and the conference center. The room was clean and comfortable. Personally I hated the pillows, didn't feel that they were at all comfortable. It was well set up for the business traveler with a desk and free wifi. We were on the 9th (top) floor.... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for selecting University Plaza Hotel for your recent conference stay. We could not be happier that you enjoyed our helpful team, convenient location and luxurious guestroom accommodations. We hope to see you soon. More 

Saint Louis, Missouri
Level Contributor
160 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Staying at University Plaza Hotel is always a treat. Eloquent is the word to describe it. I booked this 4 night stay via a 3rd party otherwise it would be a bit too expensive for my self pay business trips. The 1st evening there I met Ashley a very astute and energetic supervisor. We ran into one another several times.... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for the wonderful comments and rating! Sounds like everything you experienced from the room to the Location was all around fabulous - and we could not be happier for you to share that. More 

USA
Level Contributor
84 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Have actually been at this hotel a number of times for business. Have always found them to be very helpful and friendly. The rooms are nice. Everything is very clean. The breakfast is wonderful. The convention rooms are very nice and spacious. We've always had great service with our conventions and I'm always happy to see this is on the... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you so much for taking time to provide us feedback on Trip Advisor. We appreciate your return patronage! We know you have many choices when staying in downtown Springfield and we hope you will continue to visit us each time you are in town! Thank you again! More 

Lincoln, Nebraska
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

While there wasn't anything in particular that stuck out as amazing about this hotel, I was completely satisfied with my experience there. The rooms were comfortable and all faced inward to the courtyard below. There was some construction going on when I was visiting, but it was never at hours where it interfered with sleep or anything else. The breakfast... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We do hope that you will find your way back to Springfield and to the University Plaza Hotel and Convention Center sometime soon. Thank you very much for your review. We hope to see you again soon! More 

Greeley, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We booked a room at another nearby hotel but they overbooked and we ended up at the University Plaza. The staff was amazing! Christian checked us in at 1 a.m. and was very friendly. He provided us with great information about how to deal with Priceline and the other hotel that did not honor our reservations. The next morning we... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Your kind words about our hotel and staff are more than appreciated! Taking care of our guests is always at the top of our priority! I will pass your comments along to the TEAM and I am sure many will be so happy to see that you recognized them. That will make their week! Until we see you again, best... More 

Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was at the MSU for a conference for a week and was booked to stay in this hotel. While the hotel shows off its grandness on the lobby level, the staff and the service is much below average! Check in - Smooth. I was promptly checked in and was given a room key. Stay - I stayed at the... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

It is disappointing when a guest leaves and feels they did not have their expectations met nor does it reflect the high standards of customer service that we set. While we never like to read that one of our guests has experienced poor service, we are always grateful for the feedback so that we may address the issues with our... More 

Saint Louis, Missouri
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very nice. The management is trying very hard to make this an upscale hotel. The lobby has been redone and is beautiful. The rooms have not been redone but are very clean and comfortable. The best thing about University Plaza is it is across the street from Missouri State University. The University shuttle stops at the front... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. We are enjoy having all of you stay here with us this month. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center.... More 

Saint Louis, Missouri
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were in town for a church affiliated activity. The hotel was clean, but being renovated and the renovations will be welcome. The lobby and restaurant area were very nice. Breakfast was much better than average. Parking is free and the downtown location is convenient. It will be interesting to see the hotel after the renovations are complete. I will... More 

Was this review helpful? Yes 3
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center. We look forward to serving you again in the near future. More 

Level Contributor
62 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was a very welcomed night. The location was great. Staff was friendly and the room was large and clean. I was lucky enough to be there on a Wednesday night and got to enjoy live music and treats in the lobby. Breakfast in the morning was very good. Would stay again.

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Guest satisfaction is one of our major goals, and I am happy that our staff was able to make your experience with us enjoyable. We look forward to the opportunity of serving you again when you are visiting Springfield. More 

Chicago
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The University is next door and the restaurants and night life are blocks away. The building was probably built in the early 80' yet kept reasonably up to date. I was a bit surprised to see the shower in my room had a ceiling separation which obviously had been there for a while. I couldn't get the wifi to work.... More 

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

It makes us very pleased to hear that you were very happy with your stay. All of the features that you mentioned — including the location, staff, and breakfast — are why many people choose to stay with us and we are glad that these made the difference in your experience here. We do hope that you find the time... More 

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