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University Plaza Hotel and Convention Center

3.5 of 5 333 John Q. Hammons Pkwy., Springfield, MO 65806
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University Plaza Hotel and Convention Center
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University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
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461 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Omaha, Nebraska
Top Contributor
514 reviews 514 reviews
60 hotel reviews
544 helpful votes 544 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The Plaza is in the middle of a remodeling job right now so this review is really incomplete. First off, there is only one working elevator thus making the wait to go up or down loooonnnnggggg at times. The Fitness Center and pool are closed. The rooms themselves need some attention as the beds are uneven, the walls and floors... More

Was this review helpful? Yes 3
Kansas City, Missouri
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really nice hotel near the University. Definitely within walking distance to downtown, campus events, etc. The room service is very good! :) Very friendly staff and pretty good breakfast buffet.

Was this review helpful? Yes 6
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Excellent staff could not have been nicer and helpful with my luggage. The breakfast was lacking hot coffee and kind of standard fare. Ok I guess. The atrium restaurant was ok again great staff. It is a lovely atrium type hotel with 1st class amenities.

Was this review helpful? Yes 4
Mount pleasant
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is designed with an open atrium so every room is open to the middle. The room was clean and decorated well. There was a frig in the room which is always nice. The breakfast is only fair. Scrambled eggs were cold so was the sausage. They should check the heat on those, I threw away 2 plates because... More

Was this review helpful? Yes 3
Saint Louis, Missouri
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I read some of the recent reviews of this property and was surprised by what I read compared to my experience here. I found the University Plaza to be very pleasant and had none of the issues raised by other reviewers. I have only one complaint. The beds are very hard. Hard as in they transcend any possible use of... More

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center while you were... More

Springfield, Missouri
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A major update to the Springfield hotel landscape in 1970's with only minor (facade) updates along the way. It is overpriced when compared with any of the options; however, location, location, location.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept my apologies for your unsatisfactory experience at the University Plaza Hotel. We hold our standards for luxury service in high regard and I deeply regret that your experience fell below that standard. You mentioned exterior renovations which are almost complete. Interior renovations started a few weeks ago and should be completed by the end of the year for... More

Sedalia, Missouri
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We went to Springfield for a food show, and because it was only one night we decided to take our dog instead of boarding him. I called ahead and let them know we were bringing him, and when we arrived, they could not have been any nicer. I was concerned that we would have issues with only 2 elevators, but... More

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center while you were... More

Lincoln, Nebraska
Contributor
13 reviews 13 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 15, 2014 via mobile

Nothing spectacular -- pretty average at best. Our room was definitely in need of some renovation if not a thorough cleaning. Breakfast was included in our room rate, but also, not that great---scrambled eggs were luke warm at best. The bed was comfortable, parking was good and the hotel is close to Drury University, Missouri State University, and downtown. Overall,... More

Was this review helpful? Yes 4
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

I sincerely apologize, we clearly failed to deliver the high level of service expected of our name. I appreciate that you took the time to let us know your concerns. We are dedicated to being the best of Springfield and you are helping us get there. More

Jakarta
Contributor
19 reviews 19 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 2, 2014

The hotel provided Airport Shuttle from and to SGF Springfield Branson Airport. Though I have to wait for almost one hour after I called the hotel to pick me up. Convenient stores like Wall Greens, Kum & Go, Dillons are about 10 minutes walk from the hotel. Chinese Restaurants, Subway, McDonald's, the JQH Arena and churches are all in walking... More

Was this review helpful? Yes 9
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center. We look forward to serving you again in the near future. More

Springfield, Missouri
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 22, 2014

We stayed here for our wedding night on May 10th, 2014 because it was the closest hotel to downtown Springfield. They upgraded us to a suite which was nice of them but the rooms are in desperate need of updating. I wasn’t impressed with the décor at all and I am not a super picky person. Of all the hotels... More

Was this review helpful? Yes 8
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We appreciate you taking the time to tell us about your stay. Our hotel is currently under renovations to address some of the concerns you mentioned and should be completed in a few months. I am fully aware that you have many choices in hotels and are happy that you continue to allow us to the opportunity of serving you! More

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Additional Information about University Plaza Hotel and Convention Center

Address: 333 John Q. Hammons Pkwy., Springfield, MO 65806
Location: United States > Missouri > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 272
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Also Known As:
University Plaza Hotel Springfield

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