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University Plaza Hotel and Convention Center

Certificate of Excellence
GreenLeadersBronze level
3.5 of 5
333 John Q. Hammons Pkwy., Springfield, MO 65806
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University Plaza Hotel and Convention Center
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University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
University Plaza Hotel and Convention Center
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512 reviews from our community

Traveler rating
    294
    105
    61
    22
    30
See reviews for
121
70
21
167
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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Wichita, Kansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The staff greeted me w/a genuine smile as soon as I walked in the door. They were very accomodating when I asked for plates & silverware for a private dinner planned in the room. The decor is beautiful & I really enjoyed the live piano playing in the dining area. The breakfast buffet was plentiful & tasty! The room was... More 

Was this review helpful? Yes 1
Chicago, IL
Contributor
20 reviews 20 reviews
19 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

If visiting Missouri State University you will not find a hotel closer to campus. The location is a major plus, however the University Plaza Hotel is the loudest hotel I have ever experienced as all rooms are located off the 9 floor atrium. The large open lobby includes the breakfast area and a bar, so noise is constant at all... More 

Was this review helpful? Yes 1
Normal, Illinois
Top Contributor
74 reviews 74 reviews
28 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here while visiting MSU for a campus visit. It is listed as right on campus, but it is more like 1/2 mile from the edge. There isn't much right next to the hotel in the way of restaurants - you'll need to head downtown for those. The free breakfast was ok. The eggs were standard, the links tasty,... More 

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for all your kind remarks about our team, they work hard to create a welcoming and comfortable atmosphere and it's great to hear you enjoyed it. As you mentioned our close proximity to MSU is great, we are located only 2 blocks north of the campus. Local dining is also just 4 blocks west of the hotel in... More 

Jefferson City, Missouri
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed over a weekend in April. We have not check out yet but wanted to write the review while fresh in my mind. The pluses about this hotel was the rate that we got from priceline, they are pet friendly and the morning breakfast buffet. The television is new and nice. The beds are not that comfortable and after... More 

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Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We appreciate you taking the time to tell us about your stay, and the service that our staff provided. Your comments will be expressed to them. I will also look into the concerns you mentioned. I am fully aware that you have many choices in hotels and are happy that you continue to allow us to the opportunity of serving... More 

Kansas City, Missouri
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here recently while on a business trip to Springfield Missouri. It was located directly across the street from my work site so the location was great for me. The lobby of the hotel is gorgeous. It really raises expectations. Then you meet the staff and again, things are looking great. Unfortunately the rooms were just...disappointing. They appear old... More 

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Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Please accept our sincere apology for the issues you experienced during your recent stay with your guest rooms. The hotel is currently in the middle of a multi million dollar renovation and we will be heading up to the guest rooms shortly. More 

Independence, Missouri
Contributor
20 reviews 20 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here while in town for a wedding. Decent size rooms, nice pool and workout areas. I love that they include a breakfast Buffett with your stay. One less thing you have to worry about while traveling!!! I do wish they had hair dryers in the room though. The Hotel could use some updating but overall a great place to... More 

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

We are glad that you enjoyed your time at the University Plaza Hotel and Convention Center in the heart of downtown Springfield, MO. We are in a perfect location whether your trip brings you to Springfield for business or pleasure. We will be sure to pass the kind words about our staff on to them. Again we are glad you... More 

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Overall a good experience! Rooms are large and clean. Our shuttle driver Colton was so great--gave us lots of good recommendations for good and things to do! Some of the front desk people seemed annoyed by questions. Breakfast is included and is fine but nothing too great. Good location close to the main downtown area.

Was this review helpful? Yes 1
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests and will pass this onto Colton. Thank you very much for staying with us. We hope to become your hotel of choice when you stay in downtown Springfield! We look forward to welcoming you back soon! More 

Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just wanted to say how especially please we were with your staff this weekend ( President's Day Weekend). Amelia and Katelin at the front desk was so nice and very helpful. Jarred at breakfast was so attentive with a few requests at breakfast. McKenzie was so enjoyable to talk to when we had beverages in the lobby. She is... More 

Was this review helpful? Yes 2
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Guest satisfaction is one of our major goals, and I am happy that our staff was able to make your experience with us enjoyable. Thank you for your continued patronage with us. We look forward to the opportunity of serving you again when you are visiting Springfield. More 

Little Rock, Arkansas
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was nice, not extravagant, but certainly well appointed. Great indoor pool and hot tub area, nice bar, the service in the restaurant was a bit slow (they didn't even ask if I wanted desert), but the food was acceptable.

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Many thanks for your warm words regarding your experience. We look forward to welcoming you back to Springfield and the University Plaza very soon. More 

Nixa, Missouri
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Above and beyond expectations. The people that work at this hotel are amazing. You won't find a hotel more hospitable. The food tops most fine dining establishments and the hotel is spotless! I would highly recommend this one.

Was this review helpful? Yes
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review

Your generous praise for our staff is greatly appreciated. At the University Plaza Hotel and Convention Center we make it our top priority to provide exceptional service to our guests to create the best possible stay experience. The next time you are in the area, we would love to welcome you back again. More 

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