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Holiday Inn Express & Suites - Medical District

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310 E Monastery, Springfield, MO 65810
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Holiday Inn Express & Suites - Medical District
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137 Reviews from our TripAdvisor Community

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Traveler rating
    94
    34
    4
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    3
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50
23
5
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (137)
  • Mar-May only
    (44)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (17)
All months
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Awesome hotel!!! The front desk staff, but more importantly the housekeeping supervisor is fabulous!!! Hate I didn't get her name!!! She went above and beyond to accommodate us "day" sleepers!! Offered to leave us extras or try to clean around our schedule!!! Then remembered us when there was an fire alarm test!!!! Just extraordinary service!!!! The hotels room and common... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

Wow! Thank you first and foremost for staying with us! And I promise to carry forward your great comments about our executive housekeeper (Loey) to her. She has always put the guests first in any way she can. The day of the alarm testing we all wanted to be sure our guests were alerted and Loey thought of you first!!!... More 

Mayview, Missouri
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for business purposes. I didn't get to check in until very late so I didn't get a chance to take in all of the amenities. The beds were very comfortable and I loved the choice of either a soft or firm pillow. The room was clean and spacious. The only thing was I could hear... More 

Was this review helpful? Yes 1
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We first want to thank you for your awesome comments regarding our staff and our hotel. We are so glad that you loved your room and staff and breakfast! Please know that we will be passing along your concerns (along with many other guests around) regarding the need for greater soundproofing around elevators and between rooms. Getting a great night's... More 

Huntington, West Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 3, 2015 via mobile

Super clean rooms with free breakfast. Can't beat those cinnamon rolls! This is either a new hotel or newly remodeled or else they have a super human cleaning staff. We stayed in a suite since we hAve a large family. Very roomy.

Was this review helpful? Yes 2
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

Thank you so much not only for staying with us but for taking the time to write your compliments regarding our hotel. My staff always tries to meet not only our hotel's and IHG's expectation but more than anything, our guests expectations and then some! We hope to have you and your family stay again with us!! More 

1 review
5 of 5 stars Reviewed June 29, 2015

My experience was excellent! The hotel was spotless and beautiful. The room was large and extremely nice. And the breakfast was great! The staff was very friendly and helpful. Cindy Reed was especially helpful in arranging our reservations.

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We are so happy to hear that your stay was great for you and your group! Thank you for selecting our hotel for your travel needs! We know there are many others to chose from and we are so grateful you chose ours. Cindy Reed always strives to ensure our guests expectations are met - we are very proud to... More 

Little Rock
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2015

Very nice , clean. Recently just remodeled. We always try to stay at HIE when ever possible. Easy access. It didnt bother me but if you have to have complete silence too sleep you need to request an even number room because the odd numbered rooms are on the interstate side and you will get some noise from that.

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

Thank you for always staying with Holiday Inn Expresses! We certainly love our guests and want to make their stays as great as possible and appreciate the time you took to acknowledge your stay with us! More 

1 review
5 of 5 stars Reviewed June 19, 2015

I had a large group staying and Cindy, the reservation agent, made sure everyone was taken care of, even calling me before we arrive to make sure I had received the best rate and that our reservations were exactly how we had requested.

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We agree that Cindy, our sales director, does a great job in ensuring everyone in groups are well taken care of from the point of making the reservation to the check out. Thank you for selecting our hotel for your travel needs for your group! We hope to have you again next year! More 

Russellville, Arkansas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 12, 2015

Booking the day before was easy as well was checking in. The girls at the front were friendly and got us checked in fast. Our room was near spotless and rather roomy for the price. About 20 minutes after making it into the room we received a courtesy call to ensure the room met our expectations. We heard very little... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

Thank you first and foremost for taking the time to acknowledge your stay and for all of the wonderful comments. We always strive to make every guest feel welcomed and at home. You will be happy to know (as we are!) that the road construction near our hotel (previously preventing entrance to Monastery Road from the East) has been completed... More 

Kansas City, Missouri
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 8, 2015

This was the 7th and now last time that I will be staying at this hotel. I made my reservation months ago, and since I had stayed here 6 previous times, I knew to request a top floor room in the back away from the freeway. The Monday before my Friday arrival, I called to double check. Yes, they had... More 

Was this review helpful? Yes 1
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

First and foremost I sincerely apologize that your last stay with us was disappointing for you. I want to assure that in every reservation we always do all we can to accommodate each and every special guest request. It is unfortunate that we are not always able to do so. We take it as a request and we take it... More 

Deltona, Florida
Level Contributor
133 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 6, 2015

We stayed here on our return to Florida last week. Comparing similar hotels in similarly touristy areas - this one was a little over priced at $156. The room was nice and the furnishings were fine. The other little issue I had is breakfast starting at 630. Who wants to wait around and why not start at 6 like everyone... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

I am so sorry that you were not taken care of during breakfast time - yes our normal breakfast hours during the work week is 6:30 am but we have always tried to help guests with whatever foods we have available and ready to eat earlier if we are aware of their needs. I appreciate your comments as we cannot... More 

Saint Louis, Missouri
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 26, 2015

We stayed at this location and the room was great, the staff were fantastic, The breakfast was great they had Hot food , Eggs, Sausage, also cinnamon Rolls that were great. This will be our new choice when we stay in Springfield.

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We love having families stay with us! I appreciate the fact that you took time out of your busy day to write this fabulous review! Please come back again soon! We hope to never disappoint! More 

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