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Holiday Inn Express & Suites - Medical District

2.5 of 5 310 E Monastery, Springfield, MO 65810
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Certificate of Excellence 2014
Holiday Inn Express & Suites - Medical District
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Holiday Inn Express & Suites - Medical District
Holiday Inn Express & Suites - Medical District
Holiday Inn Express & Suites - Medical District
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108 reviews from our community

Traveler rating
    76
    28
    1
    1
    2
See reviews for
41
21
5
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Alton, Illinois
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the 2nd time I have stayed at this hotel. Both times were great. Clean and friendly hotel. My kids love the pool and breakfast. It is a little difficult to find how to get to hotel the first time around, traffic in springfield is a little crazy so beware. This hotel is right off highway.

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We are so happy this was the second time you have stayed with us! It is always our goal to make our guests' stays exceptional! And yes, traffic can be a bit hectic at times but please feel free to speak to our staff (front desk) about any travels in and around the Springfield area and they will do their... More 

1 review
4 of 5 stars Reviewed December 31, 2014

My stay was excellent. All the staff were really friendly and meet all my needs. Housekeepers did a great job keeping my room spotless! Breakfast was delicious. Just wish there was a nicer breakfast attendant as the one you have is very rude and never keep the place stocked. Other than that, I would still love to come back!

Was this review helpful? Yes
plp50, Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We so appreciate your comments as often we are not fully aware of any issues. We take all issues seriously and will address this immediately. We have had some staff changes in that department and will address some retraining with those new associates. We love that you like our hotel and hope to see you again soon. We will make... More 

Salem, Missouri
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed December 11, 2014

We've stayed here several times and will continue to come back. The staff have been friendly and helpful. Even when there was a traveling ball team there once, the staff handled the unattended children situation very well and caused as little disruption to the rest of us staying there as possible. Our beds are always nice and the facilities all... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We love that you have stayed with us several times and hope you will continue to do so! Thank you for the wonderful comments regarding our hotel and staff! This is what we always strive to achieve with all of our guests! Please come and see us again soon! More 

Salina, Kansas
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 30, 2014 via mobile

So very glad that we selected this motel to stay at while traveling through the Springfield area. It is obviously a newer facility. Right away upon entering, it is very apparent that it is very clean, modern, and welcoming. Check in was very efficient and friendly. The rooms are spacious with a separate seating area with sofa bed. Bathroom is... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

With all of the selections of various hotels in the Springfield, MO area I can't tell you how pleased we are that you chose our hotel for your travel needs! We alwys strive to care for all of our guests in the best way possible. Thank you so much for your wonderful comments and we hope you come again soon!... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 3, 2014

Rooms are outdated. Might as well not have wifi at all because it never works. Call the front desk and the girls are no help what so ever and don't act like they care. Even the manager (Tamara I believe) seems rather fake and rude and just gives excuses. Breakfast wasn't fresh. Seems like it was all leftovers. Sausage was... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

I am truly sorry you did not contact me directly as I am shocked at the horrific remarks regarding your stay. I would love to have the opportunity to discuss all and any of your issues directly. Please give the hotel a call at your earliest convenience so I can assist you with these issues immediately. More 

Senior Contributor
29 reviews 29 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 1, 2014

We stay around 90 nights per year in a hotel and most of those are at a Spg property so maybe our expectations are a little high for ihg and holiday inns. This hotel is very outdated and the indoor pool is closed for an extended period of time which upset my 9yr old but he should expect it since... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We believe this review was posted in error to our hotel. Our pool is not down and has not been and we do have a partial wall divider between the bed and the sleeper sofa. Sorry! :( More 

Tulsa, Oklahoma
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2014

My wife and I recently spend the evening in Springfield and chose this hotel because it was close to our destination. We had a great time in this facility and noticed it was one of the better Holiday Inn Expresses we've ever stayed in. The staff was young and professionally dressed--even the ones who made up the rooms were all... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

Thank you Thank you Thank you!!!! For your awesome great remarks about our staff but mainly for chosing our hotel for your travel needs! We know you have many hotels to select from and are very pleased you chose ours! Please come again soon! More 

West Plains, Missouri
Contributor
19 reviews 19 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 20, 2014

I was very impressed with this hotel. my room was very spacious with a couch and chair and coffee table. the bed was very comfortable and i just loved the pillows. even the bathtub was bigger and deeper than any i've seen in a hotel. very clean and comfortable. the breakfast was nice, nothing over the top, but decent. nice... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

Thank you for your great compliments! Our staff always strive to make everyone comfortable and to feel welcomed! We are so glad you chose our hotel for your travel needs in Springfield, MO and we certainly do extend an welcomed invitation to you to return to our hotel whenever you travel this way again!! More 

St.Louis
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 19, 2014

I stayed there one night and loved the room. It was a suite style and very updated and modern. Everything was new and it was great for the money. Hot breakfast in the morning was very good too. Front desk people were very friendly.

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We are so very pleased that you enjoyed your stay with us and hope to see you again very soon! We want to always be your #1 choice whenever you are in the Springfield, MO area!!! Thank you! More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2014

The staff was friendly, service was awesome. The best part is a new favorite resturant FD's grillhouse is right next door. Well worth the money. We couldnt have ask for better place to stay. I had reservations at another place across town that scared us upon arrival. The staff was more than happy to help us.

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We too love the new restaruant (FD Grillhouse) right across from us! Thank you for your wonderful praise of our staff and hotel - we are so glad you found us too!!! Please come again soon!!! More 

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Additional Information about Holiday Inn Express & Suites - Medical District

Address: 310 E Monastery, Springfield, MO 65810
Phone Number:
Location: United States > Missouri > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites - Medical District 2.5*
Number of rooms: 87
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Also Known As:
Holiday Inn Express & Suites - Medical District Hotel Springfield
Holiday Inn Express And Suites - Medical District
Comfort Suites Springfield
Springfield Comfort Suites
Hotel Style:
#4 Family Hotel in Springfield
#10 Romantic Hotel in Springfield
#11 Business Hotel in Springfield

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