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Holiday Inn Express & Suites - Medical District

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310 E Monastery, Springfield, MO 65810
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Holiday Inn Express & Suites - Medical District
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Holiday Inn Express & Suites - Medical District
Holiday Inn Express & Suites - Medical District
Holiday Inn Express & Suites - Medical District
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112 reviews from our community

Traveler rating
    78
    28
    1
    2
    3
See reviews for
42
22
5
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
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    (112)
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    (28)
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    (33)
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed at this property last night with a high school group that I am on staff with. Our group arrived at 2:44, but apparently check in isn't until 3 pm. I had a medical reason for needing to get into my room when we arrived, so I was frustrated that our rooms were not ready. I would have left... More 

Was this review helpful? Yes
Cedar Rapids, Iowa
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

friendly, clean, and very comfortable bed and room. Would definitely stay in this hotel again. Typical holiday in breakfast, treadmill worked great, room temp was easy to control. It is a little hard to find because of road construction and bad garmin directions. Not hotels fault though. Hotel is very near several dining and shopping areas and hi way. Easy... More 

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Boonville, Missouri
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Road construction in the area caused a little difficulty in getting to the hotel. Some rooms have been recently remodeled. Staff friendly. Breakfast was typical for a Holiday. Would stay again. Located just off the James River freewayy

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We are so very sorry that the road construction made it difficult for you to get to us - we have to agree but will be very grateful and happy upon its completion. Thank you for your remarks and hopefully the next time you come all of our road issues will be resolved! More 

Oklahoma City, Oklahoma
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel while nice on the inside had NO parking available when I arrived. I was told I "should" be able to park down the road the the Texas Roadhouse since they were closed. I asked if they we sure my car wouldn't get towed and they had no idea. Traveling alone as a female I am not looking to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Medical District, responded to this review

Dear DeGood1, Thank you for your feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We are sorry we feel short of your expectations... More 

Alton, Illinois
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 27, 2015

This is the 2nd time I have stayed at this hotel. Both times were great. Clean and friendly hotel. My kids love the pool and breakfast. It is a little difficult to find how to get to hotel the first time around, traffic in springfield is a little crazy so beware. This hotel is right off highway.

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We are so happy this was the second time you have stayed with us! It is always our goal to make our guests' stays exceptional! And yes, traffic can be a bit hectic at times but please feel free to speak to our staff (front desk) about any travels in and around the Springfield area and they will do their... More 

1 review
4 of 5 stars Reviewed December 31, 2014

My stay was excellent. All the staff were really friendly and meet all my needs. Housekeepers did a great job keeping my room spotless! Breakfast was delicious. Just wish there was a nicer breakfast attendant as the one you have is very rude and never keep the place stocked. Other than that, I would still love to come back!

Was this review helpful? Yes
plp50, Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We so appreciate your comments as often we are not fully aware of any issues. We take all issues seriously and will address this immediately. We have had some staff changes in that department and will address some retraining with those new associates. We love that you like our hotel and hope to see you again soon. We will make... More 

Salem, Missouri
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed December 11, 2014

We've stayed here several times and will continue to come back. The staff have been friendly and helpful. Even when there was a traveling ball team there once, the staff handled the unattended children situation very well and caused as little disruption to the rest of us staying there as possible. Our beds are always nice and the facilities all... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We love that you have stayed with us several times and hope you will continue to do so! Thank you for the wonderful comments regarding our hotel and staff! This is what we always strive to achieve with all of our guests! Please come and see us again soon! More 

Salina, Kansas
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 30, 2014 via mobile

So very glad that we selected this motel to stay at while traveling through the Springfield area. It is obviously a newer facility. Right away upon entering, it is very apparent that it is very clean, modern, and welcoming. Check in was very efficient and friendly. The rooms are spacious with a separate seating area with sofa bed. Bathroom is... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

With all of the selections of various hotels in the Springfield, MO area I can't tell you how pleased we are that you chose our hotel for your travel needs! We alwys strive to care for all of our guests in the best way possible. Thank you so much for your wonderful comments and we hope you come again soon!... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 3, 2014 via mobile

Rooms are outdated. Might as well not have wifi at all because it never works. Call the front desk and the girls are no help what so ever and don't act like they care. Even the manager (Tamara I believe) seems rather fake and rude and just gives excuses. Breakfast wasn't fresh. Seems like it was all leftovers. Sausage was... More 

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plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

I am truly sorry you did not contact me directly as I am shocked at the horrific remarks regarding your stay. I would love to have the opportunity to discuss all and any of your issues directly. Please give the hotel a call at your earliest convenience so I can assist you with these issues immediately. More 

Senior Contributor
29 reviews 29 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed November 1, 2014

We stay around 90 nights per year in a hotel and most of those are at a Spg property so maybe our expectations are a little high for ihg and holiday inns. This hotel is very outdated and the indoor pool is closed for an extended period of time which upset my 9yr old but he should expect it since... More 

Was this review helpful? Yes
plp50, General Manager at Holiday Inn Express & Suites - Medical District, responded to this review

We believe this review was posted in error to our hotel. Our pool is not down and has not been and we do have a partial wall divider between the bed and the sleeper sofa. Sorry! :( More 

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