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Holiday Inn Express and Suites Springfield

Certificate of Excellence
GreenLeadersBronze level
1117 East Saint Louis St., Springfield, MO 65806
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Holiday Inn Express and Suites Springfield
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171 Reviews from our TripAdvisor Community

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Traveler rating
    99
    41
    24
    6
    1
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52
35
7
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
  • All months
    (171)
  • Mar-May only
    (45)
  • Jun-Aug only
    (67)
  • Sep-Nov only
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  • Dec-Feb only
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Columbia, Missouri
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here the day after they re-opened after renovation. The staff worked very hard to make sure all guests we comfortable and doing well. I would return to this hotel again. Besides, it's right across the street from the ball park. (Hammons Field)

Was this review helpful? Yes 2
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Mike H, Thank you for the wonderful review! When I read your comments today in our team meeting everyone was very pleased and "delighted" for the recognition. We take pride in our service and friendliness as it is a key component to providing excellent accommodations for our wonderful guests. We look forward to having the opportunity to see you... More 

Vine Grove, Kentucky
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We found this hotel on the holiday inn website. It had good reviews and it offered free breakfast so we chose this location. When we arrived we were surprised to find it fairly empty for a Friday night before a holiday weekend. It was July 3rd so I expected it to be packed. It is located next to a ball... More 

Was this review helpful? Yes 4
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear kjdiddles06, Thank you for being a part of our re-opening! I certainly apologize for the issues you experienced with the A/C and water during your stay. It is those issues that we will keep our eyes on as we work toward excellence of our newly re-opened hotel. I am very pleased our staff took great care of you and... More 

Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 7, 2015

This is a great place to stay. So clean and the people were so nice. The breakfast was yummy. Pool and hot tub were nice and clean. Bed was comfy and the room was nice as well. If you need a place to stay this is it. We will definitely be back to stay here again !!

Was this review helpful? Yes 2
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Ashlea T, Thank you for taking the time to review our beautiful hotel. It is comments like yours that make our passion for guest services shine everyday. We hope to see you again in the future! Sincerely, Denis Schmidt, GM More 

West Plains, Missouri
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed October 29, 2014

Very comfortable bed and pillows and nice linens. Horrible view from any side of the hotel except the one small side if you are high enough to see the baseball stadium the rest of the view is a parking lot. The outdoor hot tub was circulating but did not work properly. We were joined by two college students that did... More 

Was this review helpful? Yes 2
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Trippinalil, Thank you for taking the time to write a review of the Holiday Inn Express and Suites - Springfield. Your feedback is very important to us and will be used to improve our guest experience. We apologize you had issues with our outdoor pool area during your visit. Many guests love the outdoor pool and spa for relaxation... More 

Williamsburg, Virginia
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed October 13, 2014

Stayed here this past weekend while visiting my daughter for her Homecoming festivities. I had my in-laws with me so I wanted them to have a positive experience. I chose this hotel because they offered breakfast and the location was very close to the University. The hotel exceeded my expectations. The rooms were very clean and spacious. The staff extremely... More 

Was this review helpful? Yes 7
Travel365417, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear NDT Germany, Thank you for taking the time to review our beautiful hotel and staff on TripAdvisor. We take pride in being a Great Hotel Guests Love with a goal of exceeding our guests expectations from normal travel routine. Tori and Christine will love extra recognition for a job well done. Best Wishes, Denis Schmidt, GM More 

Batesville, Arkansas
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed September 22, 2014

Stayed at this hotel when in town for business recently. On the surface - nice hotel - though there were some issues. Small round table that was about knee high with the coffee pot on it. I had to move it to the bathroom counter. Totally unusable where it was. My room faced the front of the hotel -I'd steer... More 

Was this review helpful? Yes 12
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear SusanCBM, We appreciate you taking the time to review our beautiful hotel and give us feedback on a few issues you experienced. I have asked my team to come up with a better solution for the table and coffee maker as we really do listen to our guests and want future guests to have a better experience due to... More 

Griffin, Georgia
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 17, 2014

I have been staying at Hamptons for some time but their service and rooms seems to have been going down as of late. Thought I would try Holiday Inn. Man! What a difference. Give these guys a try. You will not be disappointed. Top notch! Everything and everyone make you feel better than when you walked in. And if you... More 

Was this review helpful? Yes 19
Travel365417, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Grizzer B, Thank you for choosing the Holiday Inn Express and Suites - Downtown to experience everything we have to offer as a Great Hotel Guests Love. We take pride in our beautiful hotel and providing our guests with a wonderful experience from Check-in to Check-Out. And, a special thanks for recognizing our incredibly talented breakfast team member, Tori.... More 

Atlantic, Iowa
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 16, 2014

Everything was clean. It has a nice sitting area in our room. Everyone was very nice. They filled the breakfast area often never left us without anything. The price was a little higher but with the larger room it wasn't so bad. Very clean nice and new looking bathrooms.

Was this review helpful? Yes 11
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Denise G, We pride ourselves on providing an exceptionally clean hotel for our guests with service that will make your stay a memorable experience. If you are in the Springfield area again we hope you will have another enjoyable stay with us. Sincerely, Denis Schmidt, GM More 

1 review
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 14, 2014

Christina in breakfast area was friendly and super helpful!. The breakfast area was kept exceptionally clean. The food was warm the coffee was hot the tables were clean and the floor and everything was so nicely maintained..What a great way to wake up in the morning have such a wonderful place to go to and have such a smiling face... More 

Was this review helpful? Yes 20
Travel365417, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Mkda1, Thank you for taking the time to review our beautiful hotel and give Christina stellar recognition! We understand how important breakfast is and strive to make our Express Breakfast the best way to start your day! We hope to see you again! Sincerely, Denis Schmidt, General Manager More 

Kirksville, Missouri
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed September 11, 2014

We had a last minute stay, 9-10-14. It was a very nice property. It smelled great and it was very clean. The staff was also very friendly. The breakfast was standard for holiday inn express which I feel is above average compared to other hotel chains. I think the price was a little night but the property was great! Would... More 

Was this review helpful? Yes 23
Travel365417, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear kmihalevich, Thank you for taking the time to review the Holiday Inn Express and Suites - Downtown. We are very happy you enjoyed your stay with us and found our hotel to your liking. We take great pride in providing our guests with clean, comfortable, and inviting hotel so you can relax while away from home. Sincerely, Denis Schmidt,... More 

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