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All 49 Springfield hotels

Holiday Inn Express and Suites Springfield

2.5 of 5 Hotel   |   1117 East Saint Louis St., Springfield, MO 65806
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82%
Ranked #15 of 49 hotels in Springfield
A recent review
5 of 5 stars reviewed 2 weeks ago
Dave J Cocoa Beach
  • Overview
  • Reviews (151)
  • Photos (36)
  • Amenities
  • Q&A
  • Room tips (21)
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151 people have reviewed this hotel

Traveler rating
    88
    34
    23
    5
    1
See reviews for
42
34
6
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Cocoa Beach
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everyone at this hotel was so helpful. Jennifer, Terri and Christine seem to know what I needed before I even asked. We have held our conference there for the past 2 years and will be back again next year.

Was this review helpful? Yes 12
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Dave J, Thank you for the wonderful compliments of our incredible Hospitality focused team. Our goal is to exceed your expectations and anticipate our guest needs while making you feel right at home. Thank you for having your Conference here again this year and we look forward to your return. Sincerely, Denis Schmidt, General Manager More

Hopedale, Illinois
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I just want to do a shout out to Terri and Christine who were so accommodating during our stay. It did not matter what the task was they were up for making sure everything was taken care of. AC went out in our conference room and these two ladies were on top of it bringing in fans. Breakfast was wonderful... More

Was this review helpful? Yes 10
Denis S, Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Deb C, We love a good shout out to our outstanding associates, Terri and Christine, who made your stay memorable and enjoyable. Holiday Inn Express and Suites - Downtown has the best team in Hospitality where courtesy and hospitality prevail everyday for our wonderful guests. Thank you for choosing our beautiful hotel for your meeting and accommodation needs. We... More

Leawood, Kansas, United States
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Say hello to Terri, the breakfast lady! We were there on omelet day but didn't want the cheese. When we asked about getting some plain scrambled eggs, she offered to go and make some for us! We said she didn't need to do that, but she insisted that it was no problem. She returned in a short time to our... More

Was this review helpful? Yes 11
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Laurie M, Terri says Hello! And, thank you for the wonderful words of recognition! We are so very happy Terri made your stay with us a memorable experience that you wanted to share with everyone. It is our goal to exceed our guests expectations and Terri did just that for you! Thank you for staying with us. We hope... More

Fayetteville, Arkansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Everyone is always friendly and helpful here, we have stayed here several times. The beds are very comfortable and the lady that is over the breakfast area is so nice. One of our favorite places to stay as we travel for work.

Was this review helpful? Yes 10
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 18, 2014

What makes this a great place to stay is the staff. They are friendly, helpful and they do a fantastic job! Many thanks to Taylor at the front desk, Terri at the breakfast area, Margaret and Carlina from housekeeping and others I didn't have the opportunity to meet.

Was this review helpful? Yes 16
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Nan S, We are so happy you enjoyed your stay at the Holiday Inn Express and Suites - Downtown. Our outstanding team is proud to provide our valuable guests, like you, with exceptional service and Ozarks Hospitality allowing you to have a memorable experience. Thank you for the recognition to our team as they will be thrilled to know... More

Sikeston, Missouri
2 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 18, 2014

Breakfast with Miss Terri was the highlight of my day! She was kind and friendly! My entire stay was very comforting, and your staff is exemplary! My room was above the mark clean! I felt like a queen. Thank you for making this week better than home!

Was this review helpful? Yes 14
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Marguerite316, We couldn't ask for a better review as we want your stay at the Holiday Inn Express and Suites - Downtown to be as close to Home as possible. Our goal is to exceed our guests expectations and treat everyone as a Queen, or King, making for a memorable experience while you are away from home. It appears... More

Sand Springs, Oklahoma
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 14, 2014

This was our first family vacation with our 3 year old. We stayed two nights. This germaphobe mom was a little nervous about staying in some "germ filled hotel". I was MORE than pleasantly surprised about how CLEAN the hotel was-from the first step into the front door all the way to our room, beds, and even the *gasp* bathroom!... More

Was this review helpful? Yes 17
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Jackson Family, Your review put a huge smile on our faces, especially when we saw the beautiful pictures of your family enjoying their time at our hotel. We are thrilled that we had a part in making your First Family Vacation a success and allowed you and your family a stress free visit while in Springfield. Our staff is... More

Saint Charles, Missouri
Senior Reviewer
7 reviews 7 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 12, 2014

This is one of the best Holiday Inn Expresses I've stayed at. The whole staff was very friendly and I felt very welcome during my stay. Although my stay wasn't perfect the staff made me feel like it was. During my stay I couldn't get the TV to work quite right and called down to the desk and the maintenance... More

Was this review helpful? Yes 18
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear MMitchell64, On behalf of the Holiday Inn Express-Downtown we thank you for allowing us to serve your lodging needs during your recent visit to Springfield, MO. Having a team of guest focused associates that provide outstanding service in a timely manner is what we are all about. We apologize you had issues with your TV (and husband taking the... More

Saint Louis, Missouri
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 9, 2014

Upon check in I thought the Hotel looked very nice. The college student behind the desk was another story. I checked in on June 1, 2014 at approximately 5:15 and was not greeted as a platinum member. Upon arriving at my room it was less than I had expected. I called down and asked him why I wasn't upgraded as... More

Was this review helpful? Yes 16
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Paul R, We greatly appreciate your positive review and letting us know where we need to improve. Please accept my apologies as it is with great concern our Guest Service Representative did not provide you with a complimentary upgrade and recognition you deserve as a Platinum IHG Rewards Club Member. I will use your comments to illustrate to the... More

1 review
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 8, 2014 via mobile

I woke up a tad late for breakfast. Terri is in charge of the breakfast bar; she kept the food available for me n my friend. This lication is great if you are going to the Springfield Cardinals game. Our room was clean, the pool was inviting. The grounds are well landscaped.

Was this review helpful? Yes 16
Denis S, General Manager at Holiday Inn Express and Suites Springfield, responded to this review

Dear Lori K, We are so happy you enjoyed your recent visit to Holiday Inn Express - Downtown! Terri is an outstanding associate that truly understands our goal of "Exceeding our Guests Expecations." She will be delighted to hear she was mentioned in your review and made your stay memorable. Thank you for choosing our beautiful hotel and we hope... More

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Additional Information about Holiday Inn Express and Suites Springfield

Address: 1117 East Saint Louis St., Springfield, MO 65806
Phone Number:
Location: United States > Missouri > Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express and Suites Springfield 2.5*
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Also Known As:
Holiday Inn Express Springfield Hotel Springfield
Holiday Inn Springfield
Holiday Inn Express Springfield Mo
Springfield Holiday Inn

36 photos of this hotel

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Hotel & grounds (13)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style
#11 Business Hotel in Springfield #15 Family Hotel in Springfield
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Springfield, MO. Located in the heart of downtown Springfield, MO on Historic Route 66 with Jordan Valley Park and across from Hammons Baseball Field; home of the Springfield Cardinals. You will be amazed at our convenient locations which is within walking distance to Missouri State University, Shrine Mosque, Drury University, and the U.S. Federal Court House. Located on a few minutes from Bass Pro Outdoor World and Wonders of Wildlife Zooquarium, Kraft/Altria, 3M, Turblex/Siemens, Ozark Technical Community College, O'Reilly Auto Parts, General Council of the Assemblies of God World Headquarters, Mercy Hospital, Cox Hospital and Battlefield Mall. The oversize rooms and suites are tastefully decorated in Mission Style furnishings featuring flat screen TVs, well-lit ergonomic work area, complimentary wireless high speed internet and the SIMPLY SMART Bath experience. Feel at home in the Great Room where you can enjoy our complimentary breakfast or unwind with friends after a long day overlooking the courtyard and pool or checking emails on our complimentary WiFi. Relax and enjoy with our indoor and outdoor hot tub, outdoor pool, fitness center and guest laundry facilities. Most importantly, this hotel features the best staff in Springfield, just waiting to meet you and help create a memorable experience ..Perhaps, you would agree that when in Springfield, the Express is the only SMART place to stay! ... more   less 
Number of rooms
120

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