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Ramada Plaza Hotel - Downtown Convention Center

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811 North 9th Street, Saint Louis, MO 63101 (Formerly Holiday Inn Select St. Louis - Downtown (Conv Center))
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Ramada Plaza Hotel - Downtown Convention Center
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Ramada Plaza Hotel - Downtown Convention Center
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1,273 reviews from our community

Traveler rating
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    254
    348
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    220
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419
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50
318
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Georgetown, Kentucky
1 review
5 of 5 stars Reviewed 3 days ago NEW

Even though the hotel was under renovation we enjoyed our stay. The restaurant was closed but we enjoyed our meals in the bar area and found all of the staff very friendly and helpful. We had no problems with our room at all. Will stay there again.

Review collected in partnership with Ramada

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Madison, Wisconsin
1 review
1 of 5 stars Reviewed 4 days ago NEW

We have stayed at the St. Louis Ramada for several years now, as we attend the Transworld Trade Show every year. We knew that the hotel would be under construction, and were prepared to deal with minor set backs and inconveniences that went along with this. However, the staff were very unpleasant for the most part, making us feel as... More 

Review collected in partnership with Ramada

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Joplin
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We were told we were getting a newly remodeled room. What we got was a room with an unfinished bathroom. Construction dust, hole cut in wall, no phone and fire alarm hanging from ceiling.

Review collected in partnership with Ramada

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Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Checked in today. Had read lots of negative comments but had an open mind. Our team's coach went thru 4 rooms before finding an acceptable one. Two luggage carts for the whole hotel. Dead bugs, mold in room, rooms that cannot be entered because doors have been installed wrong - 50% of our group asked for new rooms. Two towels... More 

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Leawood
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The people that run this hotel could not be more helpful or any nicer..The manager (Cindy) and the young man on the desk (Steve) made our stay of almost a week seem very much like visiting our loved ones in their home.. If I was passing through and did not need a room I would stop and say "Hello" to... More 

Review collected in partnership with Ramada

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Steve C, Front Office Manager at Ramada Plaza Hotel - Downtown Convention Center, responded to this review

Thank you for your feedback, and your nice words about our staff! I am very pleased our service could make up for some of the drawbacks of our hotel as we are under construction. Please let us know when we can accommodate you again, and we will be more than happy to welcome you back. More 

Kansas City, Kansas
1 review
3 of 5 stars Reviewed 3 weeks ago

Woken up by a call from te front desk at 1:30 am. Calling to "check that the room was in use" yet they asked for me by name so clearly had it down as booked. Had children with me and the call woke everyone up. When asking why they would find it ok to call at that hour they said... More 

Review collected in partnership with Ramada

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Steve C, Front Office Manager at Ramada Plaza Hotel - Downtown Convention Center, responded to this review

Thank you for leaving feedback on our hotel. I do apologize for the confusion on the part of our staff, and that you encountered multiple inconveniences in your room. We always aim to provide as much friendly service as possible to our guests, and I will definitely be following up as to why we could not make ourselves available. If... More 

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