We decided to give this place a chance after booking it. Big mistake. This was a birthday trip for my mother and was a borderline disaster due to the hotel stay. Major heating/cooling, plumbing issues. The lobby was frigid and the room was stifling hot. We weren't sure if the thermostat was even going to work so we were either...
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Much of what you have written about your stay on 05/25 I cannot ague with but would like to explain. The night of you stay the area had extremely high temperatures for this time of the year.
On the night of your stay we had 55 AC failures and a rooftop issue. We had 5 full maintenance as well as...
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Let me first start by saying that I haven't actually stayed at this hotel and won't. We normally stay at Drury hotels when we're in St. Louis and will continue to do so. I thought I'd give this one a try because they had a great Arch package shown online. When I called the hotel directly, they had not idea...
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This hotel was worth what we paid. We honestly were not expecting much because of the low price, so we were very happy to find that the staff were friendly, the room was clean, and the location was pretty good. You can walk just about anywhere downtown in 20 minutes, and that's if you're strolling. We found that this makes...
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I do not know where to start. I booked the hotel as part of a present for Mother's Day. My mother came from Jackson, MS, and my wife, and her mother came from Tennessee. At check-in, I was informed that my reservation had been changed without my knowledge, and that it could not be canceled, and that my money could...
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Hello Buddy:
We apologize about you stay with us and you comments concerns us a great deal. The Ramada Plaza does not change reservations except in certain situations so I will be looking into this I assure you. The business center was down because on the day you checked in we had switched over to a new system and unfortunately...
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We chose this hotel for the fact it was close to where our event in town was at. When we got there they informed us that we had to pay for parking. $15 a night, in a garage that said $10 a night sign. We didn't even get to park in the garage. We had to park on an open...
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On the behalf of the entire staff I would like to apologize about your experience with our hotel. We try very hard but sometimes we slip. Along with our name we are a new team who is working very hard to insure that all of our guest have a pleasant stay. I am sending you a personal email hoping to...
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Check-in was friendly and we were helped up to our room with our bags. Hotel is in the process of rebranding as a Ramada so needs some work to tidy a few things up. The room was OK with a Kingsize bed but a small bathroom. There was an iron, ironing board, hairdryer but no safe and the plug did...
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The first thing I would like to say is thank you very much for choosing our hotel. Like you mentioned we had one of largest conventions in the city on the days you visited. This presented an unusual volume of young people in the hotel and the major storm did make things any better! We appreciate your business and hope...
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....you need to be at the Americas Center or somewhere nearby in downtown Saint Louis. The hotel is still in the process of switching from a Holiday to a Ramada so I am sure that there will be a lot of improvements in the very near future. Basically everything was great except for a few things like the stopper in...
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Thank you for being our guest we appreciate the opportunity of being your host. Like you mentioned in your review we have a few issues to iron out and I assure we plan on doing just that. As you pointed out we are changing over and are very fortunate to have one of the best guest service teams St. Louis....
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Stayed here one night when I was in town to catch a Cardinals game. Room was basic and clean. The TV's where a bit dated. The pool seemed clean if you are one who likes indoor pools. The workout area also needs some updating. Its about a twenty minute walk to Busch Stadium. Parking is $12, which is located right...
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This hotel needs a complete renovation or to be torn down. The carpet in the halls has bumps in it that you trip on. The doors to the rooms stick and are warped. No TV remote in the room. The bathroom sink leaked on our feet, the toliet ran all night, and the people in the next room left their...
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I needed something more affordable near the conference I was attending, and this hotel provided it. I got a poolside room, but the pool was tiny. The water was murky, showing no signs of circulation or filtering, so my swimsuit went unused. The night desk attendant was not so helpful. The morning desk attendant was very helpful when I inquired...
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497 Reviews
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