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All 123 Saint Louis hotels

Courtyard by Marriott St. Louis Downtown

3.0 of 5 Hotel   |   2340 Market Street at Jefferson, Saint Louis, MO 63103 (Downtown)
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Ranked #54 of 123 Hotels in Saint Louis
A recent review
3 of 5 stars reviewed 2 weeks ago
DDDFJD Carmel, Indiana, USA
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132 reviews from our community

Traveler rating
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    31
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Carmel, Indiana, USA
Top Contributor
166 reviews 166 reviews
27 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our check in went well -very friendly front desk personnel. Our room was as we requested, high floor on an end. We are light sleepers & find that if we can be on an end, it usually is the best for quiet. Our reservation had notes requesting a refrigerator. When I was given the key, I asked about the frig... More

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

Thank you for your feedback and I will be sure to pass your comments regarding the tip envelope on to the appropriate department as this is a new program Marriott is sponsoring. We no longer use trash bags for the room trash cans but there are liners in the bottom of each with our logo. I was glad to read... More

Gastonia, North Carolina
Contributor
17 reviews 17 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The folks at the CY were friendly and accommodating, and the rooms were clean and well appointed, It is well located if you want access to the downtown area. My surprise was haveing to pay for breakfast. In spite of 100 dollar plus rooms the breakfast was a semi self serve restaurant, a la carte. It has been a long... More

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

Thank you for taking the time to offer us your feedback, each guests experience is very important to our goal of providing excellent customer service. It is true that Courtyard does not provide complimentary breakfast however we do offer rates that include breakfast for 1, 2 or 4 at substantial savings. I apologize that this upgrade was not explained during... More

Montgomery, Alabama
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The front desk staff could learn some pointers on making their guest feel special. I am a gold card Marriott member and they just hurried me off to my room. The room was clean and the temperature perfect. The small eating area was always busy but the staff was quick to serve. I stayed 3 nights and they remembered me... More

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

Thank you for your feedback as it is important that we continue to strive for excellent customer service. I will be sure to share your feedback with our desk staff and ask that they provide a more warming welcome to all of our guests especially elite Marriott Rewards members. More

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Thank you for a great hotel experience. We had never stayed in St. Louis and we loved our experience. It was nice to be welcomed and have conversations with the staff who seemed to be knowledgable and really care. They gave some great tips and help with sight seeing in the area. Everyone greeted my 8 year old and made... More

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

Thank you for taking the time to give us your feedback and we were happy to read that you enjoyed your stay. I will pass on to the staff the impact they made with your child. More

Bedford, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 8, 2014

Compared to the reviews we read on Booking,com we are on our own with this one. We did a 4 city tour and this was by far the worst service of the 4. The hotel itself is nice, clean and very modern. BUT the scruffy desk staff backed up by the rude, unfriendly, disinterested bar staff capped it off. Location... More

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

I apologize for the service you received during your stay. I will be sure to share your feedback with our desk and Bistro staffs as we strive to provide excellent customer service and it seems we fell short in your case. Thank you for bringing this to our attention as this can only help to improve our overall service. More

Houston, TX
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 8, 2014

Very close to Union Station and Downtown. Nice, easy straight walk to the Arch. Hotel lobby was very clean and had a nice breakfast/cocktail area. Rooms were very clean and the bed was nice and comfy. The best thing about this hotel was the people. They were so nice!!

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

We were glad to see you enjoyed your stay and appreciate the feedback. Our goal is to make every guests stay an excellent one. I will pass on your comments to our housekeeping staff regarding your room. More

Williamsburg, Virginia
Top Contributor
260 reviews 260 reviews
51 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 7, 2014

For a downtown hotel, this Courtyard was very convenient with free self parking. Hotel was very clean, our room fresh smelling and ready for us. The staff was friendly and helpful. This was a very pleasant stay on a 17 day road trip. A few good restaurants in walking distance.

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

Thank you for taking the time to review our property and we were happy that you enjoyed your stay. More

Palatine
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2014 via mobile

I chose this hotel for its proximity to the Arch and other tourist attractions. If it hadn't been for a recent medical incident, we would've been able to make the healthy walk from the hotel (at the fuzzy west edge of "downtown") to all the tourist sites which are mostly at the eastern edge of downtown. Still, it was good... More

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

Thank you for your feedback and we were glad that you enjoyed your stay. Although we do not offer complimentary breakfast we do have rates that include breakfast that include a discount for the normal breakfast. More

Hong Kong
Senior Contributor
40 reviews 40 reviews
40 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 24, 2014

It is a Courtyard, so it will be good for business. It is conveniently located close to all the main highways going through the city. The rooms pricey, but St. Louis (in the city) hotels are usually low standards and high prices. Courtyard tries to balance both with higher standards and acceptable prices. The internet is decent speed and like... More

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

Thank you for your feedback, I apologize we did not meet your expections but was glad to see the praise for our staff. If you would like to discuss your stay with me please feel free to reach out. More

Springfield, Missouri
Contributor
14 reviews 14 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 6, 2014

I'm a million point Marriott member so I've stayed in every Marriott Brand. When I end up in a Courtyard I expect a bit better than what I found in St. Louis. There is that hotel funky smell again - I just don't know if it's old carpet, high humidity, old smoke from pre-non-smoking days (is that a word?), or... More

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Ron W, General Manager at Courtyard by Marriott St. Louis Downtown, responded to this review

Thank you for taking the time to give us your feedback. I am sorry we did not meet your expectations but I would like to investigate the room you stayed in to find the cause of the odor you experienced. Any additional information would be helpful and I can be reached most days at the hotel. Depending on when you... More

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Additional Information about Courtyard by Marriott St. Louis Downtown

Address: 2340 Market Street at Jefferson, Saint Louis, MO 63103
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott St. Louis Downtown 3*
Number of rooms: 151
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Also Known As:
Courtyard By Marriott St. Louis Downtown Hotel Saint Louis
Courtyard Hotel Saint Louis
Courtyard Saint Louis
Saint Louis Courtyard
Saint Louis Marriott

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