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Hilton St. Louis at the Ballpark

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1 South Broadway, Saint Louis, MO 63102
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Hilton St. Louis at the Ballpark
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Hilton St. Louis at the Ballpark
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1,868 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hilton St. Louis at the Ballpark
See the most recent reviews
Marion, United States
1 review
3 of 5 stars Reviewed August 12, 2013

Bathroom smelled like mildew and mold which made the rest of the room smell the same. Staff was friendly, but overall there are other STL hotels near the ballpark that are better. For the price of the room, this hotel was not worth the cost that we paid.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

Chris S, Thank your commenting on your recent visit. I am sorry to hear about the condition of the room. This is not acceptable and I am embarrassed this was your experience. I would love to talk to you and make this right. Please feel free to contact me. Kind Regards, Matt Karow Assistant General Manager mkarow@hiltonstlouis.com More 

Columbus, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed August 12, 2013

First time for a stay at this hotel. I had an excellent view of the Ballpark, which was an added perk.The first person I encountered was the Doorman, Kevin Bradley, and he was extremely helpful through my stay and very friendly. The room was clean and comfortable. The elevator situation is a bit odd, but I never waited very long... More 

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

Timothy C, Thank you for your great review and awesome comments about Kevin! I will be sure to share with him. Thanks again, and we hope to see you the next time your travels take you to St Louis! Best Regards, Matt Karow Assistant General Manager mkarow@hiltonstlouis.com More 

DC
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed August 11, 2013

I spent nearly a week in this hotel for a conference. The hotel is spacious with amenities. The West Tower had completed its renovation and the East Tower was next. Even with staying in a room that was not renovated, I had to best service that I just had to take a moment to share. From arrival, to check in,... More 

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

gypsyrose777, Thank you for your great review and taking the time to comment on the great service you received! Seeing comments like this goes a long way with our staff! Thanks again, we hope to see you soon. Best Regards, Matt Karow Assistant General Manager mkarow@hiltonstlouis.com More 

Grayslake, Illinois
Contributor
12 reviews 12 reviews
1 of 5 stars Reviewed August 11, 2013

I recently stayed at this hotel and can honestly say this is one of the worst experiences I have ever experienced in a hotel. In a hotel that considers itself upscale the only thing they care about is the rooftop bar at the top. During games the bar is the priority for the elevators causing waits for guests upwards of... More 

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

Dear jag1975, Thank you for taking the time to provide detailed feedback on your recent visit. I am disappointed to hear the troubles you encountered. This is not the norm and I am embarrassed that this was your experience. Please feel free to contact me at your convenience, I would love an opportunity to make this right. Matt Karow Assistant... More 

Greenwood, Mississippi
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 11, 2013

I have stayed here numerous times during Cardinal season. So very convenient to stadium and downtown dining and historic areas. Staff is really exceptional, so nice and helpful. The elevator situation worsens every time I go. I would suggest staying in the west building. Since the bar 360 arrived it is very crowded in lobby area after 6 p.m. and... More 

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

KPL605, Thank you for taking the time to comment on your recent stay. We really appreciate your feedback as it helps us continue to monitor our products and services. I am happy to say we are in the process of elevator enhancements that will continue to help the heavy traffic we often experience during events. Thank you again, and please... More 

Pelham, United States
1 review
2 of 5 stars Reviewed August 11, 2013

Toilet never flushed correctly, shower handle didn't work properly, the faucet in the shower leaked severely. Top it all off, the door to the shower opened in, so the door only opened about 40% of the way, before it hit the toilet.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

Dear Matthew I, Thank you for taking the time to comment on your recent stay. I apologize regarding these concerns you experienced. I love to speak with you and to be able to make this right. Please feel free to contact me at your convenience. Warm Regards, Matt Karow Assistant General Manager mkarow@hiltonstlouis.com More 

1 review
2 of 5 stars Reviewed August 11, 2013

The elevators are horribly slow and too few. We had to take the stairs three times in 2 days for the 11th floor. Loud music played immediately below my room until very late into the night. It was intolerable. I stayed here 2 years ago & there were no such problems. I also reserved hotel being told about the wonderful... More 

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

Dear JoeCardinalFan , I am sorry to hear about the concerns you encountered during your recent visit. This is obviously not acceptable and we will take immediate action. I would love an opportunity to make this right, please feel free to contact me directly. Best Regards, Matt Karow Assistant General Manager mkarow@hiltonstlouis.com More 

Pittsburgh, Pennsylvania, United States
Top Contributor
52 reviews 52 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 9, 2013

I've stayed at this location a couple of times for several days since it became a Hilton. Rooms are a little on the small side; but well decorated and maintained. Both the lobby bar are roof top bar great, with the roof top 360 having the second best view in town besides the Arch. Consistently friendly and helpful staff. Kid... More 

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

JNPnPit, Thank you for the great 5-star review! It's great to hear you enjoyed your stay. Come back and see us again, possibly for a Pirates/Cardinals playoff series! All the Best, Matt Karow Assistant General Manager More 

Los Angeles, California, United States
Top Contributor
55 reviews 55 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 8, 2013

Wanted to attend a Cardinals game so chose this hotel to be near the ballpark, Great location one block from Busch Stadium. Also have a rooftop bar that provides a great view of the ballpark and the city. Easy check-in and nice rooms, but elevators are a pain. Only 3 small ones and one is dedicated to rooftop bar at... More 

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

Dear Jake J, Thank you for your 5-star review! It's great to hear you enjoyed your visit. I'm sorry to hear about the elevator wait. We are continuing to find ways to enhance that experience as we are a busy destination before Cardinal games and other events. Thank you again, we hope to see you soon! Warm Regards, Matt Karow... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed August 8, 2013

I stayed at this hotel for a work meeting in Aug 2013. The hotel is in a great location - in the heart of Downtown St. Louis. The ballpark, restaurants, arch, courthouse etc are all within view. The staff was great and my room was very clean and well taken care of. I had unpacked all my jewelry (not expensive)... More 

Was this review helpful? Yes
Matt K, Manager at Hilton St. Louis at the Ballpark, responded to this review

Peggy K, Thank you so much for your 5-star review! It's great to hear Lisa made an impact. We will be sure to recognize her! Thank you again, we hope to see you soon! Matt Karow Assistant General Manager More 

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