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Hilton St. Louis at the Ballpark

3.5 of 5 1 South Broadway, Saint Louis, MO 63102
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Hilton St. Louis at the Ballpark
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Hilton St. Louis at the Ballpark
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1,719 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peoria,Ill, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Excellent Service! From the time we exited our car and were greeted by the Bellmen to the registration desk where the receptionist was very helpful and polite to even being greeted by staff thru out the hotel with a smile made our stay very pleasant and made us feel like the service was FIRST CLASS!

Review collected in partnership with Hilton Hotels & Resorts

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Maplewood, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My room was great - and the best part was going to bed looking out at the Courthouse and the Arch. The Hilton at the Ballpark is not a bit limiting. It's in a great location, with easy access to the Downtown. Great view of the Arch, easy access to Ballpark Village. Just a few blocks down Market to CityGarden.... More

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for taking the time to review your recent stay with us! We appreciate both your business and your review and hope you'll come back and see us again soon! More

Oil City, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

My check in may have been the best ever in my professional career. The young lady was warm and engaging after a long day of travel. She provided excellent information to end the day with a bit of fun and relaxation before bed to make sure I was ready for my meetings the next morning.

Review collected in partnership with Hilton Hotels & Resorts

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your kind review! We're so glad that you enjoyed your time with us! Thank you for your business and for sharing your thoughts with us! Please come back and see us again soon! More

St. Louis, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

I attended a professional conference recently that was held in the hotel. The service was outstanding, but the rooms were a bit small, and lacked amenities such as refrigerators and microwaves in the rooms. I asked the front desk staff about issue (I am a Gold Honors Member and have never stayed at a Hilton without a fridge provided) this... More

Review collected in partnership with Hilton Hotels & Resorts

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for sharing your thoughts on your recent stay with us! We appreciate your review and your business and hope you'll come visit us again soon! More

Savannah TN, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent all-around service! No complaints whatsoever! After a long a tiring trip, fighting through the construction in getting to downtown St. Louis, I found the stafff from the valet service, to the check-in clerks, room service staff, and even the air conditioning service repairman to be excellent. I would recommend the Hiltion at the Ballpark to anyone coming to visit... More

Review collected in partnership with Hilton Hotels & Resorts

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for sharing your very kind review with us! We appreciate your review and your business and hope you'll come back and stay with us if you're ever in the area again! More

Stow, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The uncommon commitment to excellent service and customer satisfaction by Jeff, the manager at the Hilton Ballpark Hotel, made for an excellent stay and the propensity to recommend this hotel to anyone visiting the ballpark area of downtown St. Louis, MO.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for taking the time to share your thoughts and also for mentioning one of our teammates specifically! I know Jeff works hard to provide great customer service and we appreciate the fact that you took the time to recognize him for his efforts! We appreciate your review and your business and hope you'll be back to... More

St Louis, United States
1 review
5 of 5 stars Reviewed 1 week ago

Great location, great staff from Jayson, Jeff and Mike in the management team, Phil the concierge and all the staff in the restaurants and bars; Carrie, Buzz, Matt, Jason, Erica, etc... The Ballpark hosted a business conference for me earlier this year and did a great job; Cat, the conference manager, is superb and the staff were excellent in every... More

Review collected in partnership with Hilton Hotels & Resorts

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so very much for such a kind review! We genuinely appreciate the fact that you chose to single out so many of our wonderful teammates for their efforts! We have an amazing team here and it's an absolute delight to see so many of them recognized for their efforts! We hope you'll come back and see us again... More

st. louis, United States
1 review
3 of 5 stars Reviewed 1 week ago

Great location, great lobby and some nice amenities such as a lot of tv stations but the heating in the room and elevators are terrible and staff (while nice) aren't particularly knowledgeable regarding tourist attractions.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for taking the time to share your thoughts on your recent stay with us! We do apologize for the issues you encountered while you were here. The issue you had with getting info on the local tourist attractions is particularly eye-opening. We will certainly make sure we brush up on that side of things with our... More

Astoria, New York, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is the best hotel in St Louis for me. On the day of my departure, I accidentally forgot my shirts in the closet at the hotel. When I came home, I called the hotel. Head of security, Andrew Schaffer and Jessica, the manager ,found my stuff and UPS mailed it back. Highly recommended it to anyone who wants to... More

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for taking the time to share your thoughts on your recent stay with us! We are so pleased that you found our service to be superior and we truly appreciate the fact that you took the time to single out a few of our wonderful teammates for their efforts! We appreciate your business and your review... More

Baltimore, MD
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent two days at this hotel while in town for a conference held on-site. From check-in to check-out, everything was perfect. I arrived at 11:30 AM on an early flight and visited Cynthia at the front desk, expecting to store my bags until the 4 PM designated check-in time. However, I was pleasantly surprised to find that my room (which... More

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for taking the time to let us know about your recent stay with us! We are delighted that you enjoyed your stay and we really appreciate your review! We hope you'll come back and visit us again soon! More

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Additional Information about Hilton St. Louis at the Ballpark

Address: 1 South Broadway, Saint Louis, MO 63102
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton St. Louis at the Ballpark 3.5*
Number of rooms: 675
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Also Known As:
Hilton St. Louis At The Ballpark Hotel Saint Louis
Hilton Ballpark Hotel
Hilton Saint Louis
St Louis Hilton Ballpark
Saint Louis Hilton

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