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Hilton St. Louis at the Ballpark

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1 South Broadway, Saint Louis, MO 63102
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1 room 1 guest
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Hilton St. Louis at the Ballpark
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2,077 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Champaign, Illinois
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 days ago NEW

My family and I stayed here because we were attending a Cardinal game and it's right across the street. This was very easy for my grandparents to walk to short distance, but other than that, no one really liked this hotel. It's old and you can tell. The buildings are so high up that it takes a while to get... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your review and giving us a chance to talk about some exciting changes that are on the horizon for us. You mentioned the elevators and we are excited to say that we will be addressing the elevators later this Fall. The Operating System will completely updated and changed to one that will be much faster,... More 

Kapaau, Hawaii
Level Contributor
99 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We enjoyed our night at this Hilton before a cruise on the Mississippi. The decor was stylish and the staff was friendly and helpful. Our room was comfortable. A few small cleaning details kept us from giving them five stars especially in the bathroom area.

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your business and your review. We're so pleased that you enjoyed your time with us and we hope you'll come back and visit us again the next time you're in the area! More 

St. Louis, MO
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

We live in St. Louis but decided to stay downtown for the weekend for our anniversary. Mentioning this to the front desk upon check in, Erin was so kind with well wishes and gave us a coupon for free drinks that night and breakfast in the morning. The hotel lobby was really nice and the staff was very kind and... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your kind review and for your business. We are also quite grateful that you chose to mention Erin by name! We have so many wonderful teammates and they work hard, so we love seeing their efforts mentioned! Thank you again for your business and we hope you'll come back and visit us again soon! More 

Chicago Illinois
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

If you want to stay in a hotel that has no fridge, microwave, clock (that works), wifi....and pay $20 a night to park the car....paying a premium price for said room, the Hilton at The Ballpark is for you!!! Bare bones room.....location is about the most positive thing I can add to this review. Sorry Hilton.....

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your business and your review. We appreciate your feedback and we apologize that you were not entirely pleased with your stay. We do apologize that we did not live up to your expectations and we hope that you'll come back and give us another opportunity if you are ever in the area again! More 

South Elgin, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel. Excellent meeting facilities. Very comfortable rooms. Staff was always available to assist. Busch Stadium is one block away. A great area for some "night Life". Very clean, comfortable, and safe hotel.

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you very much for your business and for your review! We are grateful for each and hope you'll come back and see us again soon! More 

2 reviews
1 of 5 stars Reviewed 1 week ago NEW

Checked in 8-18-15. Got to our room 2317 & found a leaking A/C unit and water on carpet. Advised us to move to a different room with complimentary breakfast buffet, which is hideous food. The beds were ok but room was musty smelling. Tried to sign up for the wifi but it didn't work. Here is the best part...... On... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Nancy, we are sincerely sorry for the issues you encountered while you were with us. We have 670 rooms, so occasionally something might pop up as an issue with a room. We do our very best to keep it from happening and we try to take the right actions when issues do arise, but maintenance issues do arise and we... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

This place is so nice! Very clean moden look with fireplace, lots of chairs and tables in lobby, STarbucks in lobby, along with a small bar. Room was clean and nicely decorated. The staff was friendly and keep asking if we needed help with anything. The elevators are fun...they are electronic but had a staff member there to help out.

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for taking the time to share your kind review! We are so pleased that you enjoyed your time with us and we hope you'll come back and see us again soon! More 

United States
1 review
5 of 5 stars Reviewed 1 week ago

Convenient location where we could park our vehicle and walk to most of the attractions. Concierge was knowledgeable and helpful. All staff was polite, kind and helpful as well. Towels, bedding and pillows were very luxurious. Definitely a place we'd stay again

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

We are so pleased that you enjoyed your time with us! Thank you so much for sharing your thoughts with us and we hope you'll come back and see us again soon! More 

vandergrift, United States
1 review
2 of 5 stars Reviewed 1 week ago

mattress sagged, only very hot water most of the time and ridiculously priced buffet breakfast that really didn't taste that good. staff helpful but hotel due to location in downtown St Louis was sold out. was to stay 2 nights but checked out one day early

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for taking the time to share your feedback with us. We are truly sorry that you did not enjoy your time with us. We are far better than your last experience with us and we sincerely hope you'll come back and give us another opportunity if you are ever in the area again. We've been the #1 hotel... More 

Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This is one of my favorite hotels that I've been to. Great location to baseball stadium and downtown. Ballpark Village across the street is also very impressive. The 360 bar on the roof is definitely worth checking out. The king room I was in was very spacious as well. Small complaints are that the bathrooms are tiny and the elevators... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for choosing to stay with us and for taking the time to share your thoughts on your recent stay! We are so pleased that you enjoyed your time with us! We do have plans to address the elevators later this Fall and we're sure that our guests will appreciate the new Operating System that will be... More 

Hotel Review Summarization

What travelers say

  • Busch Stadium(23)
  • Very nice(19)
  • West tower(19)
  • Ball park(10)
  • Cardinals game(9)
  • Next morning(6)
  • CUSTOMER SERVICE(4)
  • Would highly recommend(3)
  • Business center(3)
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