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Hilton St. Louis at the Ballpark

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1 South Broadway, Saint Louis, MO 63102
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Hilton St. Louis at the Ballpark
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Hilton St. Louis at the Ballpark
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2,035 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Ohio
1 review
3 of 5 stars Reviewed yesterday NEW

Average room on the 19th floor. Not worth the extra money for a "King size executive suite overlooking the ball park" Room was average, bathroom very worn and the air conditioner wasn't working well and could not be adjusted so room was hot and stuffy. Coffee maker looked dirty. Executive lounge had no beverages out and available, I was offered... More 

Review collected in partnership with Hilton Hotels & Resorts

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Sun Prairie, United States
5 of 5 stars Reviewed yesterday NEW

Stayed at the Hilton on July 26, 2015, in the West Tower on the 18th floor. Check in was easy, staff were friendly, parking in lot was easy, and room was quiet. Would stay at this Hilton again when in the St. Louis area for a Cardinal's game.

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Sunnyvale, California
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here due to proximity to everything else. The elevators require that you press the button in the lobby and wait for an elevator going to your floor and during the evening one elevator seemed to be reserved for the rooftop bar. Absolutely the slowest system I have seen in a while. The rooms are nice with some street noise,... More 

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your feedback and for your business. We have received plenty of feedback on the state of our elevators and we have decided to take some action. Later this fall, we will be addressing the elevators. We plan to replace the operating system, which has lots of problems for a hotel of our size and volume. The new... More 

Smithton, Illinois
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

Hotel is okay, however, they need to do something about the elevator. Waited over 30 minutes more than once! Ridiculous!!! Who wants to spend all that time waiting on an elevator. Also, the air conditioning was not working in the hallway and it was VERY hot!

Review collected in partnership with Hilton Hotels & Resorts

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for taking the time to share your feedback on your recent stay with us. We do apologize for the delays you experienced on the elevators while you were with us. We are scheduled to make some drastic changes to the operating system of our elevators later this fall and we are sure that this change will... More 

Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I chose this hotel because of the location (walking distance to the arch and ball field) and its amenities. This was a work trip for me and I chose to stay here during the Cardinals vs. Braves game weekend. The place was extremely packed, crazy, and loud; causing valet parking to be EXTREMELY slow (1 hour wait tea) and one... More 

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for choosing to stay with us and for sharing your review with us! Yes, we are definitely the primary hotel for baseball fans coming in for Cardinals baseball games. And the crowds are usually quite festive! We are so grateful that you were understanding of the situation and we are incredibly grateful for your business. We do hope... More 

Paradise Valley, Arizona
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I travel all over the world and have never had a worse experience with a hotel elevator. Had to walk down a stairway to the lobby from the 18th floor on four occasions. Fortunately, the management and hotel staff were excellent, or this would have been the worst hotel experience of my life.

Review collected in partnership with Hilton Hotels & Resorts

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your business and for your review! We have heard from out guests regarding the elevators and we are taking action. Sometime late this fall, we will be changing the operating system which will help tremendously. The new system will be much more user friendly and it will also be faster and more efficient. We like that it... More 

KC, United States
3 of 5 stars Reviewed 3 days ago NEW

Nice place to stay, but you have to pay for parking. Check-in is poor as they requrie you to park before you unload your luggage. There are too few elevators that go to too many floors. Hotel restaraunt and bar are nice an serve good food.

Review collected in partnership with Hilton Hotels & Resorts

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for choosing to stay with us and for posting your feedback for us. We apologize that your stay did not live up to your expectations. We feel terrible that you were not made aware of the parking charges. We post that information very clearly on all of the websites where we sell our rooms and our Reservations team... More 

Kennesaw, Georgia
Level Contributor
377 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel lobby, the 360 hotel/bar and rest of hotel are very modern. But the President's Suite on 25th floor was really outdated with older furniture, old curtains, old carpet, old style bathroom and old loud air conditioners. We expected much more from the best suite in the hotel. But it looks like a 70s set of 3 rooms -... More 

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SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your business and for your feedback on your recent stay with us. We do understand that the decor for the suites are a bit outdated. We are in the very initial stages of addressing an update on our Suites and some of our other rooms. There is no set date yet for starting this, but we have... More 

Palm Beach Gardens
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

For our third stop on our road trip, we stopped in at St. Louis to visit the Arch. My sister and I had been there two weeks after it opened and were back to celebrate the 50th anniversary. We also planned a visit to the Anheuser-Busch Budweiser Brewery Experience, and since the Cardnials winter home is 5 minutes from our... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for sharing your thoughts on your recent stay with us! We are so happy to hear that you enjoyed your time with us and we hope you'll come back and see us again soon! More 

South Pittsburg, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The location of this hotel was excellent for visiting Busch Stadium and the Gateway Arch. During our two night stay, our beds were not made despite departing our room at 9 am and not returning until late evening. When I went to the front desk to let them know, they offered to send housekeeping at that time, but my family... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your business and for taking the time to share your thoughts with us. We agree with you - you had every right to be disappointed and the situation was handled particularly well. We will certainly be using this with our Front Office team, as well as with the Housekeeping team, to make sure that we use this... More 

Hotel Review Summarization

What travelers say

  • Busch Stadium(23)
  • Very nice(19)
  • West tower(19)
  • Ball park(10)
  • Cardinals game(9)
  • Next morning(6)
  • CUSTOMER SERVICE(4)
  • Would highly recommend(3)
  • Business center(3)
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