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Hilton St. Louis at the Ballpark

3.5 of 5 1 South Broadway, Saint Louis, MO 63102
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Certificate of Excellence 2014
Hilton St. Louis at the Ballpark
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Hilton St. Louis at the Ballpark
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1,759 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nashville, Tennessee
Top Contributor
102 reviews 102 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

When you first drive up and walk in, you think you are in a 5 star hotel. Even the elevator gives the impression of first class. It ends there. The rooms are average at best. TV's are small and way across the room from the bed. Bathrooms are microscopic. I had to wait a minimum of 7 minutes to get... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for your review and for taking the time to give us this feedback. We value both the good and the not-so-good reviews as they all help us get better. We are sorry that we did not completely live up to your expectations. We strive to make each and every stay a great one and we're sorry that we... More 

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The decor in the lobby is stunning. The innovative technology for the elevator was a new experience but for NYE, disastrously not able to handle the crowd for that night. We waited for 10 min just to get to our room. Room decor was...ordinary and the renovations subpar for what the lobby hinted it might be. Sure the furniture is... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Than you for taking the time to review your recent experience with us. It appears as though we satisfied most of your needs, but we do apologize that our accommodations did not completely satisfy your expectations. We are so very grateful for your business and we do hope you'll come back soon and stay with us again! More 

Kentucky
Top Contributor
107 reviews 107 reviews
30 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed at this hotel several times over the past years and have always had a nice stay. The valet, front desk, bell service and room service personnel are always pleasant and helpful. The rooms are quite large with comfortable beds. The location next is excellent. We always use the valet parking. There is a Starbucks in the lobby... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for taking the time to share your feedback with us! We are very grateful for your loyal business and we are so pleased that you have always enjoyed your time with us! Thank you for your business and we hope to serve you again soon! More 

Murfreesboro, Arkansas, United States
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

I guess I thought with the Hilton name that it would be "special" you know a step above the rest. But to be honest there were many aspects that were below expections. Restroom was small and cramped, Electrical outlet sparked and was not secure in the wall when I plugged in the iron, there were coffee cup lids behind the... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for taking the time to review your recent experience with us. We are grateful for your review and for your business and while we did not completely wow you during your previous stay, we do hope you'll come back and see us again soon and give us another opportunity. Thank you again for your business and for your... More 

watford, Canada
1 review
4 of 5 stars Reviewed 1 week ago

The staff as this hotel was wonderful. So friendly and helpful. The hotel is overall. Everything was clean and tidy. The room could us a bit of updating as furnishing were a little worn and the heater in our room wasn't working great.PILLOWS WERE HORRIBLE. But overall a good experience and I would recommend a stay here to others.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for sharing your feedback with us! We do appreciate your business and your review! We are so pleased that you enjoyed your time with us and we do hope you'll come back and see us again soon! More 

Springfield, Missouri
2 reviews
5 of 5 stars Reviewed 1 week ago

Have stayed here when going to Cardinals game and it's so convenient. Stayed here during a conference and it was nice and very accommodating. Everyone was very nice and helpful. Imo's Pizza is nice for room service.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for sharing your thoughts on your recent stay with us! We appreciate your business and your feedback! Please come back and see us again soon! More 

Vicksburg, Mississippi
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was lovely and very attentive. I did not have to wait at all to check in or for taxi service. Request the West Tower for a view of the arch and updated/ modern rooms. The elevator service there was quicker as well.

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for your thoughts on your recent stay with us! We are so pleased that you enjoyed your time with us and we hope you'll come back and see us again soon! More 

Tulsa, Oklahoma
Top Contributor
58 reviews 58 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Just stayed here last weekend for a conference and was very pleased with the facilities. Our room was very nice in size, with 2 double beds, also very clean. We only had one issue which was with the shower, and it was promptly attended to after reporting it to the front desk. It has a nice lobby with lots of... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you so much for your business and for the very nice review! We are so pleased that you enjoyed your time with us! We look forward to seeing you again during the baseball season! Thank you again for sharing your thoughts! More 

Saint Louis, Missouri
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

If it were not for the manager on duty when i checked in at 5 i would have not stayed there there independ car valet said they were not able to valet my car and i was on my own to use a grarage down the street and across the street... He when he was finally summoned by the check... More 

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for taking the time to share your thoughts on your NYE visit with us. We do apologize for the issue you encountered with the Valet service, but we are pleased that it was handled quickly and to your satisfaction. We do appreciate your business and hope you'll come back and see us again soon! Thanks again for giving... More 

Augusta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This place has it all. Wish I could be here during a baseball game. There were plenty of things to do within walking distance of the Hotel. I was here on business, I could see where it would be a great place to stay on vacation as well.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
SurtinJ, Manager at Hilton St. Louis at the Ballpark, responded to this review

Thank you for taking the time to share your thoughts on your recent stay with us! We truly appreciate your feedback and we are so pleased that you enjoyed your time with us! Please come back and see us again soon! More 

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Additional Information about Hilton St. Louis at the Ballpark

Address: 1 South Broadway, Saint Louis, MO 63102
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton St. Louis at the Ballpark 3.5*
Number of rooms: 675
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Also Known As:
Hilton St. Louis At The Ballpark Hotel Saint Louis
Hilton Ballpark Hotel
Hilton Saint Louis
St Louis Hilton Ballpark
Saint Louis Hilton
Hotel Style:
#14 Business Hotel in Saint Louis

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