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St. Louis Union Station - a DoubleTree by Hilton Hotel

4.0 of 5 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
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St. Louis Union Station - a DoubleTree by Hilton Hotel
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St. Louis Union Station - a DoubleTree by Hilton Hotel
St. Louis Union Station - a DoubleTree by Hilton Hotel
St. Louis Union Station - a DoubleTree by Hilton Hotel
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1,577 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for St. Louis Union Station - a DoubleTree by Hilton Hotel
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Bourbonnais, IL
Top Contributor
65 reviews 65 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 11, 2014

We were meeting 17 family members and sharing 4 rooms and 1 suite. The hotel accommodated all but one room on the same floor. The rooms did have noisy air conditioning but the suite was perfect for a gathering place for our group. Architecture and stained glass windows grace the lobby area and high ceilings and cozy couches really welcome... More 

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Thank you SO much for taking the time to share this review; I must say this is one of my new favorites. St. Louis Union Station has been a place connecting people in this Nation since 1894 and to hear how you utilized our services to bring your family together made my day! If ever we can assist you again--let... More 

St. Louis, MO, United States
1 review
5 of 5 stars Reviewed June 11, 2014

We stay here every time we are in St. Louis and love it. Employees introduce themselves to you and make you feel at home. The light show in the lounge is awesome! The breakfast buffet was absolutely delicious!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Thank you for choosing to stay with us and for such a lovely review! Our staff truly enjoys their work and I love that you noticed! Enjoy the rest of your summer and please come see us again! Warmest regards, Jeremiah Essmyer Assistant General Manager More 

2 reviews
5 of 5 stars Reviewed June 11, 2014

The hotel stay was excellent. They are in the process of the completion of the renovating of this hotel. We absolutely enjoyed staying there from the Valet Parking to the Manager were very attentive. After dinner one evening we were sitting in the bar area and looked up and a light show was going on on the ceiling, really very... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Thank you so much for taking the time to share your feedback. We have been adding new animations to the 3D imaging show projected on the ceiling of our Grand Hall. Show times and frequency are all being adjusted to create the most positive experience possible for all our guests. Most nights it will run every hour on the hour... More 

Top Contributor
70 reviews 70 reviews
19 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 10, 2014 via mobile

One of those places where everything goes wrong, a pleasant management staff helps make things right, but why did things happen in the first place. The site is beautiful, a landmark property which has the potential to be a wonderful hotel. Unfortunately it is not quite there. Bellman vie for who can make your taxi reservation for your return trip... More 

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Thank you for taking the time to review our property and for bringing these items to my attention. I'll be walking your review around and discussing it with staff. There is training in place for all the items you shared so what I see are just a few working their own agenda rather than following their training. It's feedback like... More 

Dardenne Prairie, Missouri
Top Contributor
57 reviews 57 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 10, 2014

The hotel is breath taking when you walk in thanks to the wonderful architecture. I felt like a kid spinning in circles staring at the ceiling trying to take it all in. And trying to remember what it was like back in the 1960's when we would take trains from there. The hotel business part was acceptable. We were able... More 

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Thank you for taking the time to review our property and share your experience. I'm glad you enjoyed the DoubleTree cookies and I like very much how you mentioned, "the little things" as DoubleTree's motto is "Where the little things mean everything". We'll do better to impress you on your next visit! Two things I want to mention for readers... More 

Atlanta, United States
1 review
2 of 5 stars Reviewed June 10, 2014

Started with over an hour of trouble shooting the internet connection resulting in missed meeting. The refrigerator in the room also had leftover food. I'm a business traveler and usually have receipts I use to submit for expense reimbursements. The housekeeper threw away the receipts and so now I need to spend a couple hours getting copies emailed to me... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Thank you for taking the time to share your feedback. I'm terribly sorry that your stay went so poorly. We just LOVE feedback so that we can identify areas to improve upon. For instance we have new high-speed internet being installed throughout the building that will be finished later this summer. I would REALLY like to identify your room and... More 

Portland, Oregon
Top Contributor
54 reviews 54 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 9, 2014

For being an old facility we had a grand time at the Union Station DoubleTree by Hilton. Appreciated the security for visitors using the room key for access to areas. The morning concierge breakfast was a great start for the day and a nice touch for the stay. We stayed in the newly updated old wing of the hotel and... More 

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

"Thank you too" I'm happy to read you enjoyed your visit and I'm sad you didn't get to enjoy our outdoor, heated pool. The entire pool experience is quite nice and when a family is able to grab a cabana for a long-hot Saturday it adds quite a bit to a stay here at the Station. We'll keep it open... More 

St. Louis, United States
1 review
5 of 5 stars Reviewed June 9, 2014

The hotel is absolutely beautiful and full of history! Such an elegant building and right in the heart of downtown St. Louis. The staff is extremely friendly and accommodating. You won't be disappointed if you stay here!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Responding to each of these reviews I would like to just say "Agreed" to this one. Thank you for sharing your thoughts and on behalf of the entire staff here at the Station--we look forward to your next stay! Warmest regards, Jeremiah Essmyer Assistant General Manager More 

Woodbridge, United States
2 reviews
4 of 5 stars Reviewed June 9, 2014

Beautifully remodeled train station, huge lobby and bar, great hall/ballrooms, nicely renovated rooms. The adjacent Hard Rock Café and Landry's were good dining options, but the shops and food court inside Union Station appear to be either closed or closing due to lack of business. Portions of hotel were under construction. Hopefully business will pick up once it's complete.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Thank you for taking the time to share your experience with us--and for such great comments about the hotel! You guessed right, with renovations ahead for the retail portion of Union Station we are leaving the vacant spaces that way as we design the improvements for the entire complex. There are SO MANY improvements planned for the Station it's hard... More 

Portland, Oregon
Top Contributor
54 reviews 54 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 9, 2014

This was an excellent choice for a simple business trip to include a get away break for the little lady. Location and area was a nice fit. We could go about any direction from and see items of interest. Union Station also had a few things such as shops and eating establishments. It all worked nicely. We had our meetings... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Thank you very much for sharing this feedback with readers. I won't concern myself with the 4-Star rating. Your review was a 5-Star review, but I can tell you just have high expectations of perfection and I like that you left us room to improve! I will get that 5-Star review from you....NEXT TIME! Enjoy the rest of your summer... More 

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Additional Information about St. Louis Union Station - a DoubleTree by Hilton Hotel

Address: 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
Phone Number:
Location: United States > Missouri > Saint Louis
Price Range (Based on Average Rates): $
Hotel Class:4 star — St. Louis Union Station - a DoubleTree by Hilton Hotel 4*
Number of rooms: 539
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Also Known As:
St. Louis Union Station Marriott Hotel Saint Louis
Marriott Saint Louis
Marriott Hotel Saint Louis
Hyatt Saint Louis
Saint Louis Hyatt
Hotel Style:
#6 Luxury Hotel in Saint Louis
#47 Business Hotel in Saint Louis

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