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St. Louis Union Station - a DoubleTree by Hilton Hotel

4.0 of 5 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
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Certificate of Excellence 2014
St. Louis Union Station - a DoubleTree by Hilton Hotel
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St. Louis Union Station - a DoubleTree by Hilton Hotel
St. Louis Union Station - a DoubleTree by Hilton Hotel
St. Louis Union Station - a DoubleTree by Hilton Hotel
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1,664 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for St. Louis Union Station - a DoubleTree by Hilton Hotel
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Cornelius, North Carolina
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars

I stayed at the St. Louis Union Station - a DoubleTree by Hilton Hotel, while attending a conference which was help at Union Station. The room was spacious and clean, hotel staff were friendly and accommodating. Great gym and breakfast buffet option. My only complaint would be lack of dining options nearby. There's a Hard Rock and Landry's next door... More 

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Indianapolis
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I've been coming to this hotel for a conference for the past 14 years and at least twice a year. I'd say I'm an expert on it after nearly 30 visits in my life. It has gone through multiple brands over the years and this latest incarnation is the best. Over the previous couple years, they have made a large... More 

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear zrcr, WOW!! Thank you for 14 years of business. It was a great pleasure to read your review of your visit to The Station. Thank you for sharing your thoughts and I appreciate your comments about the staff and renovations. Some things that are coming in the near future. The Historic Head House and our Station Grille Restaurant will... More 

Farmington, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff at the Union Station Hotel made me feel like a 1st Class traveler. I felt special during my whole stay. The staff was warm, friendly an attentive to my needs. I highly recommend this brand to anyone traveling to St. Louis.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Arthur D, Thank you for sharing your review of your recent experience as our guest. Your wonderful compliments mean a lot and I have shared them with our team. It is our passion to make every guest feel special while staying with us. Thank you again, Arthur D, for your business and we look forward to welcoming you back... More 

Lake St. Louis, United States
1 review
5 of 5 stars Reviewed 1 week ago

Union Station is magnificent in its own right but the DoubleTree was grand, off the charts stay. I reserved a deluxe suite for my fiance's birthday. Check in was prompt and pleasant, everyone greeted us first class. We enjoyed an evening of Blue's hockey coming back to the Grand Hall and champaigne/chocolate covered strawberries waiting in our room. Breakfast in... More 

Review collected in partnership with DoubleTree by Hilton

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Dianna H, I am so glad you enjoyed your stay with us during your fiance's birthday weekend. I appreciate your sharing your review and feedback. I am happy to hear that you enjoyed the hockey game, Grand Hall, and your amenities from our Food and Beverage team. Thank you for the "First Class" compliment. I will look forward to... More 

Saint Louis, Missouri
Top Contributor
104 reviews 104 reviews
5 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently the Union Station complex has been sold to a new owner. The new owner plans to update/refurbish the hotel space and convert the retail space, where the restaurants and shops were, into office space. A beautiful historic former train station, yes. A fair to nice hotel, yes. A tourist destination with shops, restaurants, and entertainment that it was redeveloped... More 

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Andrew S: Thank your for your feedback. We have been a Double tree by Hilton since October 2012. We have just completed a rooms renovation of the garden side of our hotel and we will renovate the historic head house starting November of 2015. The plans are in progress to start renovating the mall side of the station in... More 

Columbia, MO, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel was fabulous, very clean, beautiful inside and out...staff was extremely kind and helpful. It was an awesome stay. I didn't know they added an extra $27 to your total charges for Valet Services. I wish someone had told me this. I wouldn't have tipped everyone extra and it may have impacted my decision to stay there b/c it brought... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Danielle B: Thank you for your review and your kind words about your recent stay here at the Double Tree Union Station. I will share your kind words with our staff. I am surprised to hear you were not explained the cost of parking upfront. I have passed this information to our Valet Manager to use as an ongoing... More 

Kansas City, Kansas
2 reviews
5 of 5 stars Reviewed 1 week ago

Most beautiful lobby you will ever see. The light show is a true delight. The mall is not what it used to be but still nice to walk around. Hard Rock Cafe and Landrys on the property.A truly must see in Stouis

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear joe m Thank you, for taking the time to complete an on-line survey regarding your recent stay at the Union Station Hotel St. Louis . We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery. I appreciate your feedback and will share your kind words with our team.... More 

Tulsa, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was so friendly and efficient. The valet from the person in charge-Sam and his team were so fantastic. When you depart they blow the whistle and say all aboard and leave a card and give you bottles of water. They had free coffee, great water with fruit and of course the free warm choc chip cookies.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Kyle H, I appreciate your sharing a review of The Station. Thank you for your kind words. I am so glad that Sam exceeded your expectations with the train whistle departure and It will be a pleasure to recognize him for his great service. Thank you again, Kyle H, for staying with us at The Station and I hope... More 

Springfield, Missouri
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

It is very difficult to give a mediocre review to this gorgeous hotel, but the four days spent at the Double Tree had both excellent and poor aspects. I will begin by saying that the hotel is absolutely stunning, clean and inviting. The front service staff, (bellman, valet, etc.) were wonderful; always offering a smile, helpful suggestions, and providing great... More 

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Washington, MO.
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Parking arrangements:Poorly communicated, and 1/4 mile from the entrance (at least it seemed so with bone chilling winds) Room:Interesting historical railroad decor (COOL), but 3 lamps had burned out bulbs, shower plumbing loose and aged, no Breakfast or microwave. 3 tries at a working coffee pot, we gave up (VERY upset WIFE) HINT:Good customer service after 3 calls to the... More 

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Additional Information about St. Louis Union Station - a DoubleTree by Hilton Hotel

Address: 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
Phone Number:
Location: United States > Missouri > Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — St. Louis Union Station - a DoubleTree by Hilton Hotel 4*
Number of rooms: 539
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Also Known As:
St. Louis Union Station Marriott Hotel Saint Louis
Marriott Saint Louis
Marriott Hotel Saint Louis
Hyatt Saint Louis
Saint Louis Hyatt
Hotel Style:
#6 Luxury Hotel in Saint Louis
#47 Business Hotel in Saint Louis

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