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St. Louis Union Station - a DoubleTree by Hilton Hotel

Certificate of Excellence
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1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
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St. Louis Union Station - a DoubleTree by Hilton Hotel
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St. Louis Union Station - a DoubleTree by Hilton Hotel
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1,729 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for St. Louis Union Station - a DoubleTree by Hilton Hotel
See the most recent reviews
Florissant, Missouri
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My sister in law was married and they held the reception at this hotel. Everything was top notch, drinks to the atmosphere to the staff. Especially Jeremiah, he went above and beyond for us. We will stay only at this hotel when downtown . I highly recommend this hotel for anybody heading to St. Louis.

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Nathan B, I am so glad you enjoyed your stay with us while attending your sister in law's reception. I appreciate your sharing the experience with your review and feedback. I am so glad that Jeremiah made you feel so comfortable. It will be a pleasure to recognize him for his great service. I will look forward to welcoming... More 

Geneseo, United States
2 reviews
1 of 5 stars Reviewed 1 week ago

This used to be the Marriott but it has become the Doubletree and has been "renovated" as a result. Apparently, renovating the rooms means removing the dressers and drawers and replacing them with a bookshelf set into the closet. This bookshelf is now where you are meant for people to put your clothing--you know, your undies above the safe deposit... More 

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Amina G, Thank you for sharing your experience at the DoubleTree St. Louis, I will definitely share your feedback with our General Manager. We value everyone's opinion and strive to make our hotel the be in the business. Regards, Taron Gaines Manager On Duty More 

1 review
5 of 5 stars Reviewed 1 week ago

When you walk through the doors on your way to check in and see the Grand Hall, you know you are in a very special place. We have now stayed three times at this hotel at Union Station and love going back because the service here is top notch. From the front desk, to the service in the executive lounge,... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear 937stanleyp, I am so glad you enjoyed your stay with us and thank you so much for being a repeat customer. I appreciate your sharing the experience with your review and feedback. The Ladies and Gentlemen were thrilled to read that they made you feel like royalty. We call it “mission accomplished”! I will look forward to welcoming you... More 

Rolla
1 review
5 of 5 stars Reviewed 1 week ago

The staff go above and beyond to make your stay relaxing. They are so friendly and courteous. Truly an impressive establishment! They rooms were very clean and well-maintained. Stop your search and stay here!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Darla H, Thank you for sharing your experience with us. We are happy to know you enjoyed your stay and especially love your comments about our staff and clean guest rooms!! We look forward to hosting you again soon. Regards, Taron Gaines Manager On Duty More 

Houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We love this hotel. When we planned our trip we were looking for a pet friendly facility. This hotel went way and beyond to make us and our dogs feel welcome. From the Valet to all the other Staff members. The room was very clean and spacious. We had breakfast in the dining room and it was very good, lots... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Mary W, It was such a pleasure to read the review of your recent experience as our guest. Thank you for sharing your wonderful compliments. I am glad you enjoyed The Station Grille and that the Light Show in the Grand Hall. I am really happy that we were able to accommodate your pets. Thank you again for your... More 

Edmonton, Canada
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed three nights at this hotel, and while I'm not generally a person who gets really excited about hotels, this one is awesome! The hotel building itself is absolutely stunning. Every nook and cranny has something just beautiful. The lightshow in the main lobby is fantastic and I definitely want to bring my kids with me sometime, because they... More 

Was this review helpful? Yes 1
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Aimee H, I appreciate your sharing a review of The DoubleTree Hotel, St. Louis. Thank you for your wonderful comments. I am so glad that James made you feel so comfortable. It will be a pleasure to recognize him for his great service. I hope you will call us home on your next visit to St. Louis. Warm regards,... More 

Rogers, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Loved the hotel and the light show. The lobby was fantastic. The staff was kind and gracious and happy to help and answer questions. Looking forward to staying there again for our convention next year!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Nicole E, Thank you for sharing your experience with us. We are happy to know you enjoyed stay and especially love your comments about our staff!! Thank you again for your kind words and we look forward to welcoming you back to the Station. Regards, Taron Gaines Manager On Duty More 

Wentzville, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Had to call back approximate 5 times during a 5 month period due to reservations being done incorrectly by the reservation group. When I arrived at the hotel and was told the manager would call me back, they never did. Very dissatisfied with this whole experience.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Theresa S, Thank you for sharing your comments about your most recent visit. I apologize that this was not up to par. I would welcome the opportunity to personally speak with you about your stay and regain your trust and loyalty. I may be reached at the hotel, please call (314)231-1234. Kind regards, Taron Gaines Manager On Duty More 

Chicago, Illinois
Contributor
15 reviews 15 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The St. Louis Union Station Hotel is a beautiful and historical hotel that has recently been renovated. The lobby is gorgeous - with a large bar area and lots of seating, perfect for watching the hourly light show while enjoying a Starbucks (on location) or enjoying a cocktail. Tip: if you're traveling with kids or you're up for a tour... More 

Was this review helpful? Yes 2
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Greetings genabeana79, Thank you for sharing your review of The DoubleTree, St. Louis. It was wonderful to read your comments about the hotel and our staff. We are very pleased to be your “Choice” when your travels bring you to St. Louis and look forward to the next time we have the pleasure of welcoming you back to the Station.... More 

Woodridge, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at this hotel for 3 nights. We had a great time. The customer service was exceptional. We spent alot of time in the Executive Lounge with Carol. She was a lot of fun and always was willing to help. Doug Thompson was also a super guy to talk to and give us help. We would... More 

Was this review helpful? Yes 1
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear 74ck74, I appreciate your sharing a review of The DoubleTree Hotel, St. Louis. Thank you for your wonderful comments. I am so glad that Carole and Doug made you feel so comfortable. It will be a pleasure to recognize them for their great service. I hope you will call us home on your next visit to St. Louis and... More 

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