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St. Louis Union Station - a DoubleTree by Hilton Hotel

4.0 of 5 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
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St. Louis Union Station - a DoubleTree by Hilton Hotel
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St. Louis Union Station - a DoubleTree by Hilton Hotel
St. Louis Union Station - a DoubleTree by Hilton Hotel
St. Louis Union Station - a DoubleTree by Hilton Hotel
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1,504 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Marshfield, Missouri
1 review
5 of 5 stars Reviewed 3 days ago NEW

A family event brought eleven of us to downtown St. Louis. From the moment we touched the curb the staff of the Double Tree by Hilton Hotel at Union Station made sure we were treated with respect, kindness and service that was like nothing I'd ever experienced. No one waited for us to ask for help or directions. Someone always... More

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Toronto, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

For the price of the room and the uniqueness of this hotel it was amazing. The staff was so friendly, always cheerful. I would recommend this hotel to anyone staying in St Louis. The restaurant had a great buffet and amazing menu. The room extremely clean and the bed so comfortable.

Review collected in partnership with DoubleTree by Hilton

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1 review
2 of 5 stars Reviewed 4 days ago NEW

Beautiful hotel. That is where it ends. We stayed at this hotel for 3 days for a wedding this past weekend 11/22/2014. The rooms we stayed in were supposed to have a room rate of $89/night. which with tax should have come out to $297 (reasonable). Wrong. They mistakenly charged us $1057 for the weekend? After discussing the issue (they... More

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Dayton, Ohio
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

So sad we only stayed one night! We booked this hotel as a 1/2 way stopping point on a trip coming back from Kansas City. The hotel was amazing! All decorated for Christmas and had a special Polar Express event going on. We walked in and the kids (and adults) just gasped in awe at the tree and lights and... More

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear dixiechickbs: Thank you, for taking the time to complete an on-line survey regarding your recent stay at the St. Louis Union Station Doubletree Hotel. We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery, and I appreciate your comments and I have shared them with our team. Your... More

Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

*Beautiful hotel! *Amazing customer service! All staff were friendly, attentive, and always had a smile. Delicious, fresh from the oven, signature chocolate chip cookies served upon check-in. *Convenient location! One block from the Union Station MetroLink stop. Easy to take the MetroLink directly to/from the airport.

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Penelope_Pitstop: Thank you, for taking the time to complete an on-line survey regarding your recent stay at the St. Louis Union Station Doubletree Hotel. We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery, and I appreciate your comments and I will share them with our team. Your... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I have been a frequent guest of this hotel for over a year, visiting for one week every month. The staff is 5 star and better than any other hotel I frequent, and I stay in a lot!!! The bellhop at the front curb, Randy, is always so happy, remembers my name, and is an absolute pleasure to talk with....be... More

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St Louis, United States
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at Union Station Doubletree for a work conference. I got sick as a dog and the staff really helped out and were concerned for me. The location is urban, close to downtown stuff. Bars and restaurants on site and all around the area.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Matt N: Thank you, for taking the time to complete an on-line survey regarding your recent stay at the St. Louis Union Station Doubletree Hotel. We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery, and I appreciate your comments. I am so sorry that you became ill... More

Dayton, United States
1 review
4 of 5 stars Reviewed 1 week ago

Amenities good, beds, temperature control, except the internet connection was not good at all. Wish List - indoor pool and hot tub! And an exhaust fan in the bathroom would be nice. Didn't use room service.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Cindy S: Thank you, for taking the time to complete an on-line survey regarding your recent stay at the St. Louis Union Station Doubletree Hotel. We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery, and I appreciate your comments. Please accept my apologies for the poor internet... More

Dallas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the friendliness of the staff to the jaw-dropping beauty of the hotel, this is a property to remember. The location itself is perfect and very cool for anyone is interested in the history of the place. I recommend this hotel to anyone. You will not regret your stay here.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Taylor S: Thank you, for taking the time to complete an on-line survey regarding your recent stay at the St. Louis Union Station Doubletree Hotel. We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery, and I appreciate your comments and I will share them with our team.... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Let me first start by saying the staff is amazing! Carole and Qiana in the executive lounge are AMAZING! Every morning and evening I came in, they remembered my name and greeted me warmly. The front desk staff helped find fun things to do during the day and the staff in the lobby was wonderful as well. The hotel had... More

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Marcus P: Thank you, for taking the time to complete an on-line survey regarding your recent stay at the St. Louis Union Station Doubletree Hotel. We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery, and I appreciate your comments and I have shared them with our team.... More

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Additional Information about St. Louis Union Station - a DoubleTree by Hilton Hotel

Address: 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
Phone Number:
Location: United States > Missouri > Saint Louis
Price Range (Based on Average Rates): $
Hotel Class:4 star — St. Louis Union Station - a DoubleTree by Hilton Hotel 4*
Number of rooms: 539
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Also Known As:
St. Louis Union Station Marriott Hotel Saint Louis
Marriott Saint Louis
Marriott Hotel Saint Louis
Hyatt Saint Louis
Saint Louis Hyatt

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