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St. Louis Union Station - a DoubleTree by Hilton Hotel

4.0 of 5 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
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Certificate of Excellence 2014
St. Louis Union Station - a DoubleTree by Hilton Hotel
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St. Louis Union Station - a DoubleTree by Hilton Hotel
St. Louis Union Station - a DoubleTree by Hilton Hotel
St. Louis Union Station - a DoubleTree by Hilton Hotel
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1,566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Missouri Valley, Iowa
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have never been to the area and was very surprised by the historical area and beautiful hotel. The grand hall is gorgeous and the light show with the Christmas decorations were fabulous. The staff were friendly and helpful. The rooms were comfortable and the warm cookies were wonderful. The morning buffet was spectacular!

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Glasgow, Missouri
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

this place is awesome and the cleanest place I have ever seen with an attached mall, Starbucks, and some the most unbelievable architecture to look at a true treasure go to Maggies across the street for a drink run from the overprice Hardrock cafe

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Seattle, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

Pros: Great location downtown, close to the arch. Beautiful old train depot with lots of architecture to look at. Name brand restaurants are on property. This is a full service hotel. Cons: Staff often gave conflicting answers to questions. I called about early check in the day I was scheduled to arrive. I was told my room was available, upon... More 

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Jeremiah E, General Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your recent stay and for taking the time to share your feedback. I am terribly sorry you didn't enjoy your visit. It seems that my phone operators need more training on viewing and reporting on our room management system--it seems this was the first mistake we made. We are a 4-Diamond Hotel and there are certain expectations... More 

Memphis, Tennessee
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

What a great experience we had during our stay!! The staff was wonderful and sweet. The room was very comfortable! Morning buffet to die for. The only reason I gave it a 4 in service is because our remote was not programmed for the TV. Girl at front desk said they were new TVs. Took us 3 phone calls and... More 

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Peoria, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

The hotel was as expected but the signage on the hotel is hard to see. We drove by valet parking twice as it was not clearly visible. We stayed there as it was the hotel of choice for the Polar Express train ride. Union Station is attached but definitely something we could have skipped. Most stores are closed.

Review collected in partnership with DoubleTree by Hilton

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St. Louis, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel was very clean, customer service was top-notch, and the overall atmosphere was historic. I loved the Union Station Grille, as well; good food and servers were excellent. We were so lucky to view the Polar Express Light Show. It was incredible and the children LOVED it!

Review collected in partnership with DoubleTree by Hilton

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Senior Contributor
48 reviews 48 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Christmas time is the best time to see this hotel. The lobby is decorated beautifully as well as the mall. The light show at the end of the night was perfect way to end the busy weekend we had Planned. This is a great place to take small children too as there seemed to be a lot to do in... More 

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Kewanee, Il, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Two blocks from Scott Trade Center, so could walk to and from concert. Friendly staff, clean comfortable room. Couldn't ask for anything more. Would definitely stay there again and would recommend to anyone wanting stay close to many attractions and the downtown St. Louis

Review collected in partnership with DoubleTree by Hilton

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Arlen L: Thank you, for taking the time to complete an on-line survey regarding your recent stay at the St. Louis Union Station Hotel. We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery, and I appreciate your comments. Your business is important to us, Arlen L, and... More 

Riverside, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

I stayed here for one night last week. My hubsand needed to be added to my room since he would be arriving before me. I called the night before to add him to the room. The woman took his name and "added him" so check in would be no problem. When he arrived, he had to call me because they... More 

Review collected in partnership with DoubleTree by Hilton

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Eureka, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

My two daughters, grandson and myself experienced a wonderful stay at the DoubleTree in St. Louis. Everything was professional from our check in to our check out. The room had ample towels. The bed linens were soft and cozy. The bed was also very comfortable. We loved every moments of our stay and our adventure on The Polar Express. Hats... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Constance B: Thank you, for taking the time to complete an on-line survey regarding your recent stay at the St. Louis Union Station Hotel. We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery, and I appreciate your comments and I will share them with our team. I... More 

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Additional Information about St. Louis Union Station - a DoubleTree by Hilton Hotel

Address: 1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
Phone Number:
Location: United States > Missouri > Saint Louis
Price Range (Based on Average Rates): $
Hotel Class:4 star — St. Louis Union Station - a DoubleTree by Hilton Hotel 4*
Number of rooms: 539
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Also Known As:
St. Louis Union Station Marriott Hotel Saint Louis
Marriott Saint Louis
Marriott Hotel Saint Louis
Hyatt Saint Louis
Saint Louis Hyatt
Hotel Style:
#7 Luxury Hotel in Saint Louis
#46 Business Hotel in Saint Louis

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