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St. Louis Union Station - a DoubleTree by Hilton Hotel

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1820 Market St, One St. Louis Union Station, Saint Louis, MO 63103 (Formerly St. Louis Union Station Hotel)
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St. Louis Union Station - a DoubleTree by Hilton Hotel
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St. Louis Union Station - a DoubleTree by Hilton Hotel
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1,780 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Duluth, Minnesota
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

I found the staff friendly and eager to help, the accommodations comfortable and clean, and the ambiance of the old train station quite lovely. Getting from the Metro stop was overly confusing and rather annoying (we really have to walk ALL the way around??), and there's little in the immediate vicinity as far as restaurants or entertainment (apart from Hard... More 

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Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

My company booked our rooms at this hotel and it was simply horrible! The front desk staff was rude from the start and was talking bad about someone that checked in right before me. The whole hotel was dated ans the elovaters was dirty and had bugs in them. The rooms were spare ans no vent on the bathroom so... More 

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Bothell, Washington
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My annual convention...this year in St. Louis at the beautiful Union Station Hotel Historically stunning, functionally it needs a little work. Some of the issues, I'm sure are beyond the scope of the hotel's abilities to change. The Great: The lobby with or without it's nightly light shows The Fine: the aura of the old station and the motifs The... More 

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 days ago NEW

I recently stayed at this hotel over the Memorial Day weekend while attending the IAGSDC convention. I had booked the executive level room which included breakfast and a Happy Hour event in the evenings. Room #1 was on the 2nd floor and was filthy. Moved to the 4th floor down by the Hard Rock Cafe end; way too noisy as... More 

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Katy, Texas, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I got a great deal on this hotel via Priceline. Comfortable beds, nice shower, free internet all good. Bar is gorgeous in grand main lobby but service very lacking. Workers talk more than they serve. Nobody remembers you from last night. Bar doesn't open until 4 on the dot. This place could be a 5 but need to really step... More 

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear Kevin W, Thank you for sharing your comments about your most recent visit. I apologize for the inconsistent service you received in the Grand Hall. The lapses in service you experienced are certainly not what we pride ourselves in providing to our guests. I have shared your feedback with the team and we are all committed to ensuring our... More 

Vancouver, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

The old part of this hotel is unbelievably beautiful.the staff were for most part friendly and helpful but the cleanliness factor was way down.My room was not touched on Sunday at all..barely vaccumed the other days.Room service trays sat outside doors for a full day..dust collected on the bed frame was very thick.I would probably not stay there or recommend... More 

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1 review
4 of 5 stars Reviewed 4 days ago NEW via mobile

Great hotel. Downtown. Good location. Everything on site (mall, restaurants, meeting rooms, entertainment in the great room). Close to airport. Security needs to do a better job when a debit card is lost. Otherwise, I would stay again. Nice, friendly service.

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Greetings Charlies Angel 12, Thank you for sharing your review of The DoubleTree, St. Louis. It was wonderful to read your comments about the hotel and our friendly staff. We are very pleased to be your “Choice” when your travels bring you to St. Louis and look forward to the next time we have the pleasure of welcoming you back... More 

Toronto, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First the good points - I stayed in hotel as a part of a convention. An old railway station has been converted into a hotel - this mean a lot of time is spent walking from one end to another. The banquet hall is huge and can seat almost 800 people. The station also accommodates a mall. The Union rail... More 

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear JSmith31082012, Thank you, for taking the time to complete an on-line survey regarding your recent stay at the Union Station Hotel St. Louis . We depend on our guests to let us know where we need to focus and improve our accommodations and service delivery, and I appreciate your feedback. I have shared your comments with our management team.... More 

San Diego, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very nice clean rooms. Staff was pleasant and friendly. Hotel is located downtown and is very close to a metro stop. Hotel is part of the old Union Station, which has been made into a mall also. The mall itself is kind of pitiful but hotel is very nice.

Was this review helpful? Yes 1
Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Dear kickersdj, Thank you for sharing your review of The DoubleTree, St. Louis. It was wonderful to read your comments about the hotel and our pleasant staff. Our team takes pride in providing great service. Some news about the mall. In 2016 the mall gets a face lift. There will be new stores, restaurants, and entertainment venues added. We are... More 

Springfield, Virginia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I am a sucker for good service. If you are, too, then I urge you to visit the magnificent Union Station Hotel in downtown St. Louis. From the manager all the way down to the gentleman manning the shoe-shine stand, a spirit of service is everywhere. Sure, the hotel is an architectural marvel. Yes, the fitness center is first-class. And... More 

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Taron D G, Manager at St. Louis Union Station - a DoubleTree by Hilton Hotel, responded to this review

Greetings Al S, Thank you for sharing your review of The DoubleTree, St. Louis. It was wonderful to read your comments about the hotel and our attentive staff. We are very pleased to be your “Choice” when your travels bring you to St. Louis and look forward to the next time we have the pleasure of welcoming you back to... More 

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