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Holiday Inn Express St. Louis Central West End

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4630 Lindell Boulevard, Saint Louis, MO 63108 (Formerly Comfort Inn)
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Holiday Inn Express St. Louis Central West End
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Holiday Inn Express St. Louis Central West End
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44 Reviews from our TripAdvisor Community

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Traveler rating
    13
    14
    9
    4
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Effingham, Illinois
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed yesterday NEW

The location is ideal for touring sights at Forrest Park, The Basilica, Botanical Gardens, or if you have someone at Barnes/Jewish Hospital ! The front desk and housekeeping were extremely friendly and courteous , the rooms were clean and nicely updated! The property smelled very fresh. Breakfast was great, even though it was a full house and it's difficult to... More 

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Kenosha, Wisconsin
Level Contributor
111 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The location of this hotel is very attractive, close to the Basilica, the Forest Park, Zoo, and many other interesting parts of St Louis. But it is a compromise hotel. Because of size limitations the rooms and particularly the bathrooms are very small though clean. The AC sounded like a jet taking off and was not responsive at times. We... More 

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HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you for taking the time to review our historic Hotel. Our location is amazing with so many great places as you said -- all within walking distance. Our little oasis was named one of the top 10 neighborhoods in which to live in the United States. I am very disappointed about your room condition regarding the air conditioner. We... More 

Travelers are raving about these Saint Louis hotels

Saint Louis, Missouri
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We needed a place to stay during a home remodel. I have previously enjoyed HI Express' (what's not to like about warm cinnamon rolls). This one explored the bottom depths of the chain. The hotel marquee said "Newly Renovated". Amazing how a newly renovated shower could have so much newly installed mold and mildew. Amusingly, the tile shower had a... More 

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HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

No, no no! This is upsetting at the very least. I am so, so sorry you experienced horrible service. I want to make this right -- right away but I need your help. Can you please take just a few moments to give me a call, 314.445.3002 or email me at sales@hiexstlouiswest.com. I promise I will make this right, that... More 

Mt. Prospect, IL
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Bed was good but it's an old building that's been renovated and with many old buildings come problems that can be fixed. While the room was quite spacious (we had a larger kingsize room) the bathroom so small and the ceiling was lower than the rest of the room. It felt like walking into a refrigerator box. Breakfast was ok.... More 

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HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you for taking the time to review our Hotel. I would like to have a conversation with you as quickly as possible so that I may make your stay a bit more palatable. I am so sorry we did not exceed your expectation and I want to make it right -- right away. My direct number is 314.445.3002 More 

Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is perfectly located - right near downtown, Forest Park, the Botanical Gardens - oh my goodness, too many awesome restaurants to even begin to list. I highly recommend staying in this hotel's suite. It's spacious, clean, and has a fridge and two televisions. I was able to comfortably work in one room while my family rested in another.... More 

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HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you so much for taking the time to review our historic Hotel! We are glad you enjoyed your stay, was able to rest and work (ugh!) comfortably and take the time to explore our amazing City. Our location is perfect in every way! Smack dab in the middle of everything either via foot or a fast cab ride. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 14, 2015

We came to town for the cards game. We were informed we could check in at 3 we showed up at 230 thinking we get an early check in to no avail, no problem with that. We said we will pare and ride the metro to the game. When we come back after the game Vanessa at the front desk... More 

Was this review helpful? Yes 1
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you so much for taking the time to review our historic Hotel. I'm sorry your stay did not meet your expectations - even exceed your expectations and that is what we strive for. I would like to speak with you to make things right - as quickly as possible. My direct number is 314-445-3002. Would you be willing to... More 

Missouri
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 7, 2015

Have stayed in many Holiday Inn Express across country and always felt positive after stay. This location and personnel was quite bad. The desk clerk was flippant at best and the person in the morning breakfast room was downright surly. In addition to personnel problems, this was supposedly a remodeled site. The bathroom was very small with cracked tile in... More 

Was this review helpful? Yes 1
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you for taking the time to write our review. You certainly did not experience the level of service in which we find acceptable, I am so sorry. I would like to have a conversation with you if you please call me, my direct number is 314-445-3002, my name is Marianne and I am the Director of Sales. I want... More 

Kansas City, Missouri
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 2, 2015

My in-laws and my husband and I all converged in St. Louis from 3 different cities for a mini family vacation. My in-laws all stayed in this hotel while my husband and I stayed in a different location. I am incredibly sorry that we did. We visited their hotel room to watch the basketball playoff game and found that the... More 

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HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

SOLD to our new friends from KC!! We are thrilled that you got to experience our oh so comfy beds. There is nothing better than a great nights sleep when you are away from home. Thank you so much for taking the time to review our hotel and next time you're in town I hope that you will stay at... More 

Blue Ridge, Georgia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 31, 2015

Nicely remodeled hotel in upscale part of town. Reasonable room rates. Unfortunately, that's where it ends. Noise from ventilation system from adjoining rooms and air conditioner clanks when it turns on. We had dirty towels on the back of the bathroom door from the prior occupant when we checked in. They also charged us $5 to park each day, but... More 

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HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you for taking the time to review our urban, historical Hotel. We feel very fortunate to be a part of the Central West End in St. Louis. The "CWE" as we St. Louisian's like to call it, was voted one of the top 10 places to live in the US! With the amazing restaurants and shops within walking distance,... More 

Wichita, Kansas
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Front Desk staff were great! We stayed just a night but would stay again. Typical HIE breakfast, but that is a pretty good breakfast! Parking was just $5 and it is fairly close to Scottrade (easy to get there too).

Was this review helpful? Yes
HICWE, Director of Sales at Holiday Inn Express St. Louis Central West End, responded to this review

Thank you for taking the time to review our urban historic Hotel. I am so glad you found our Front Desk Team so great - we think they are too! If your travels find you back in our beautiful City, we hope that you will call the Holiday Inn Express Central West End your home away from home! More 

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35 photos of this hotel

Management photos: Courtesy of the property manager

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