we travelled to st louis for a wedding and the service we recieved here was the best I have ever come across. From the minute we arrived the lady (Julie) couldn't do enough for us.She even bought us tea upto the room when we just commented we fancied a tea. She made a fuss of our son and always greated...
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We always appreciate guest reviews, especially from our international travelers. We're so glad you enjoyed your stay. It's a real honor to know we were your favorite hotel during your two week trip. If you're in St. Louis in the future we hope you'll stay with us again.
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We stayed during a very busy time in St Louis and the hotel was packed. The employees, from the font desk to the valet to the late-night bartender were all wonderful! They were so kind and friendly and talkative. I came back to the front desk 4 hours after I had talked to the sweet girl the first time and...
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I was here in December 2011. While I agree the hotel is a bit dated, there is an added charm considering the age and location of the hotel. I had free internet, a very quiet room, and great sleep quality. Also, despite having access to a free shuttle, it was easy to walk to everything that I had to go...
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Thanks for taking the time to write a review. Losing something irreplaceable can really ruin a trip. We're glad our staff was able to locate and reunite you with your purple jade bracelet. If you find yourself back in St. Louis we hope to see you again.
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I paid something like $125 for a one night stay. Upon arrival the hotel is clearly in need of some serious work. It looks dated and messy. The reception desk is exactly that; a desk. An old desk in the reception area which someone sits behind.
The room was a good size, again it was dated and the ceiling was...
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We're sorry you didn't enjoy your stay with us. We certainly don't want guests to feel their room is dirty. We welcome our guests to call the front desk so we can accommodate a room change or send housekeeping to clean the room. We also apologize that it was noisy in the room. We will look at some soundproofing options...
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Stuffy smoky rooms. Zero Internet for two weeks. Terrible service at the front desk, and the inability to make things right.
DO NOT STAY
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Thank you for taking the time to let us know about your stay with us here at the hotel. We strive to have every guest who stays with us leave with a positive impression of our hotel, and we apologize that we were not able to do this in your case. Our team worked both internally and with our vendors...
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Just got back from a wonderful weekend in downtown St Louis. This property is a historic hotel that's located just right for walking downtown St Louis. You can walk to the ScottTrade Center to see the Blues, to the Edwrd Jones Dome, to Busch Stadium. If you don't want to walk, the Omni has a car to take you and...
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We're glad that Julie and our whole team made you feel welcome during your stay with us. It's great to hear you used our complimentary shuttle as well. It's very popular with guests, so please make sure to call for availability. We'll see you on your next trip to St. Louis.
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My husband booked the Grille Package for our "date". It was wonderful! Check in took awhile because there is only one person behind the desk (not counter). Hotel is from 1913 and the details are beautiful. Our room was on the 2nd floor, which is not what I would choose. There was quite a bit of traffic and outside noise....
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Thanks for choosing to stay with us for your date night. We're glad you enjoyed your meal at Mahogany Grille and that your stay was comfortable and relaxing. We would be happy to show you the Ambassador Suite on your next visit. We hope to see you again soon.
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This historic hotel was great! Comfortable rooms, good rates, but the best thing about this hotel was the staff. Julie at the front desk was very friendly and accommodating as she helped us with a birthday surprise as friends arrived at the hotel. We enjoyed the bar area where we gathered to visit and all enjoyed Jim the bartender's drinks....
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Julie, Jim and our whole team really do a great job and go above and beyond for our guests. We're glad we were able to help you celebrate your friend's birthday. We hope to see you again next time you're in town.
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Wife and I booked a hotel on Hotwire and we got the Omni Majestic. The hotel was very nice and the staff was wonderful. The hotel was conveniently located to our other friends hotel downtown. The check in was very smooth and they were helpful and pleasant. The lady opened up a bottle of wine we had brought with us...
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I just attended a 3 day conference held at the Omni Majestic in St. Louis. This hotel is beautifully detailed in the lobby and elevators, and the restaurant was surprisingly good. Decent spread for breakfast, but the staff! I work at a hotel in San Diego known for customer service, but this hotel's staff is amazing! Very accomodating to our...
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It's great to hear that we impressed you, especially since you work in the hospitality industry yourself. Thanks for taking the time to write a review and we'll see you next time if you happen to be in St. Louis.
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