Pros:
Great view of the Arch and Mississippi River.
Valet staff was fast, efficient, and friendly.
Good location; within walking distance of most downtown attractions.
Quick check-in and check-out.
Nice flat screen TVs.
Cons:
One-bedroom, deluxe suite was far from deluxe as it was adorned with only one love seat, chair, and lamp stand.
Furniture was extremely outdated (1980s?), worn,...
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We stayed at this hotel after flying in from London for two nights (21st and 22nd May) and were delighted with its central location and ease of getti g to all of the attractions.
Check in was very smooth and we were delighted with the room provided on the 23rd Floor which had great views of the Mississippi. The lounge...
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Surly not a 3 1/2 Star Hotel. Walked in the Lobby smelt like someone had thrown up. The people the front desk was not friendly. Checking into the room it was HOT and we had no control of the air conditioner unit. Problems I found with the room: Dirty Carpet, Dirty Bathroom, the Bed very old and uncomfortable, bathroom very...
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On behalf of the entire team, please accept my sincerest apologies for not meeting your expectations in regards to your recent stay.
The hotel is constantly changing to accommodate our guests. This year our Air Conditioning Units will be changed from one system for the entire hotel to individual units in our guestrooms. Later this year, our bedding package is...
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Outstanding hotel I highly recommend when doing business in St. Louis. I was greeted by Erin, he knew I was in a rush without having to tell him. I paid a premium rate, but Erin upgraded me to a really nice room. Friendly staff, very accommodating.
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I am so glad Erin was able to make your recent stay memorable. I will be sure to post your comments in an area where the entire team can see what excellent service Erin provided you with.
We hope to see you again the next time you visit St Louis.
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The staff at the hotel was wonderful. They were very helpful. The hotel is old, but is comfortable and clean. We arrived at the hotel and had lunch in the bar. The food was hot and very good. We will stay at the Crowne Plaza again on our next trip to St. Louis. The price was average, not too expensive....
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Thank you for choosing to stay with the Crowne Plaza St Louis Downtown during your recent stay. The entire team will be so pleased to hear that you enjoyed your accommodations and the service they provided you.
We understand that you have many choices for lodging downtown. Thank you for continuing to choose the Crowne Plaza St Louis Downtown.
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My wife and myself wanted to visit arch and few other places at St. Louis and wanted to stay close and chose Crowne Plaza hotel. We booked through Priceline and checked in on Friday and checked out on Sunday. There is a premium to pay for stay at these hotels which are located in downtown and yes we DID PAY...
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On behalf of the entire team at the Crowne Plaza St Louis Downtown, please accept my sincerest apologies. It is our goal to exceed every guest's expectations. I am sorry that we failed to achieve our goal during your recent stay.
I have shared your comments with our management team. Your experiences will be used as a training tool in...
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Just stayed at this hotel for 3 nights. They have a most friendly staff. If they see you they always say hi and ask if they can be of help. Also when we cheked in the Cardinals were in town for a weekend series aqnd the hotel was booked. However we still got checked in with no problems, and because...
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Thank you for taking the time to share your experiences with our team during your recent stay. They will be thrilled to hear you enjoyed the property and the service they provided.
Your comments will be posted in an area of the hotel where our Food and Beverage team members can read them.
Thank you for allowing us to be...
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This is a nice hotel and the location is excellent. It is within walking distance of all the major tourist attractions. Plenty of food selections in the area. Common areas are fantastic. Staff was very helpful and friendly. They offer a good shuttle service if you need a ride. The hotel is older but the rooms are huge so that...
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Thank you for choosing the Crowne Plaza St Louis Downtown for your lodging needs during your recent trip to St Louis. We are close to many major attractions and within walking distance to many downtown venues and restaurants.
The entire team will be thrilled to hear you enjoyed the service they provided. We look forward to seeing you again during...
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I want to send the highest praise to Mr. Willie, Ashley Carter, Shanee Draper, Montez and others who made our stay enjoyable. What a blessing to have so many delightful people who went above and beyond to make our stay so wonderful. Thank you for the laughs and genuine customer service.
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Thank you for taking the time to share your experiences with our staff during your recent stay.
The entire management team will be sure to recognize the outstanding service they provided you and your guests with during your stay.
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The location of this hotel is perfect! We could see the Arch from our window. The rooms are a little older but are still really nice and they are huge. Comfy beds too. We could easily walk to the Arch, ballpark and there are quite a few resteraunts nearby.
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Thank you for taking the time out of your busy day to share your experiences from you recent stay. Our hotel is close to so many local attractions and companies which makes it the perfect place to stay while in St Louis.
Thank you for choosing the Crowne Plaza St Louis Downtown and we hope to see you again soon.
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497 Reviews
586 Reviews
