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Renaissance St. Louis Grand Hotel

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800 Washington Ave, Saint Louis, MO 63101
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Renaissance St. Louis Grand Hotel
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Renaissance St. Louis Grand Hotel
Renaissance St. Louis Grand Hotel
Renaissance St. Louis Grand Hotel
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954 reviews from our community

Traveler rating
    264
    368
    191
    88
    43
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140
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for a convention. The hotel was under construction, which was fine. They gave you extra reward points in exchange for your trouble. I could tell that were it not for the scaffolding, etc. the property would be even more beautiful. The food in the restaurant was good and there was a Starbucks in the hotel. The actual service... More 

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Miami Beach, Florida, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

As a Renaissance fan and loyal Marriott customer, I hate to write this review. I was not satisfied during my stay at this property. In my opinion, it should have been closed for remodeling. It was extremely difficult to navigate through the construction area, the rooms smelled of paint, and the gym consisted of what looked to be 2 joining... More 

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Sam: Thank you for posting this review and sharing your feedback on what appears to have been an unpleasant stay. Please accept our sincere apology for the long list of service failures you experienced as a result of our hotel renovations. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the... More 

Malvern, Arkansas
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed only one night as we passed through for spring break and were very surprised with how great the service is. Every single employee greeted us as we walked through the hotel. The check in was very easy and quick. The woman that checked us in was quick to offer any additional assistance to us if needed. The valet... More 

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Senior Contributor
36 reviews 36 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Very impressed with everything about this hotel. Even though they are undergoing major renovations, the staff was great with giving directions. Our room was beautiful with the new decor. Wedding reception in the ballroom fantastic. The food, decor, staff was impressive.

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McKinney, Texas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I read the reviews before I went to this hotel and was concerned about the renovation and other issues. From the moment I pulled up - to the moment I checked out - I was shocked at how NICE every single staff member was. I have stayed at allot of hotels for both business and pleasure and have never experienced... More 

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Plano, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We visited the hotel during their lobby renovations which may have had an impact on some of the issues we encountered. We were attending a volleyball tournament at the convention center, so the hotel location was very convenient, which was a huge plus. Because there were no more double rooms available at our reservation time, we had to book a... More 

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Babette: Thank you for taking the time to complete your review in regards to your recent stay at the Renaissance St. Louis Grand. We see that there is room for improvement based on your feedback and also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. Rest assured that... More 

Silver Spring, Maryland
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed 2 weeks ago

The hotel is undergoing massive renovations, but it is still underwhelming for such a great location. The rennovated rooms are unwelcoming with dark silvers and grays. After many hours working, it would be nicer to come back to a more "homey" and "warm" room, instead of the cold and harsh color scheme. Rooms were not cleaned regularly. I returned from... More 

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Craig: Thank you for taking the time to share your thoughts with us. I will be sure to provide your positive feedback with our front desk team to continue to inspire and motivate them to deliver exceptional customer service. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of... More 

Milwaukee, Wisconsin
Contributor
19 reviews 19 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I traveled to St. Louis on business and stayed at this hotel. I must say that it was a very pleasant experience. It's a beautiful hotel, the room was spacious and comfortable. The conference rooms were large and well appointed. The most remarkable thing about this hotel were the friendly and helpful staff. I had trouble getting in my room... More 

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Virginia
Top Contributor
115 reviews 115 reviews
17 hotel reviews
208 helpful votes 208 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is being renovated, which causes some inconvenience, but that isn't the problem. The problem is that the renovator's taste tends toward the institutional, and the once-lovely old hotel is being changed into a 50-shades-of-gray nightmare. The carpet looks like a swirl of drywall compound and wood putty; it makes the hallways seem narrower and makes you feel dizzy,... More 

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear SROVirginia: Thank you for taking the time to complete your review of our hotel. I appreciate the great comments you shared regarding our staff service. I am very sorry, however, our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look... More 

Coralville, Iowa
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We traveled to this property with a group for a volleyball tournament at the America Center. Being across the street from this property was excellent. The property was going thru renovations so was hard to evaluate what it will look like. We were in an older suite that had not been done yet but it was done out of a... More 

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