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Renaissance St. Louis Grand Hotel

3.5 of 5 800 Washington Ave, Saint Louis, MO 63101
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Renaissance St. Louis Grand Hotel
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Renaissance St. Louis Grand Hotel
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Renaissance St. Louis Grand Hotel
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929 reviews from our community

Traveler rating
    257
    362
    182
    85
    43
See reviews for
136
162
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396
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nashville, Tennessee
1 review
3 of 5 stars Reviewed 1 week ago NEW

I booked the Statler Ballroom for my wedding reception one year before my December wedding. In October, the wedding coordinator Alyssa Como informed us the hotel would be under major renovations during the event, to include closing off the lobby and restaurant, and moving the main restaurant to the bar right outside our ballroom. They offered no explanation or compensation.... More 

Was this review helpful? Yes
V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Caitlin: Thank you for taking the time to share your thoughts regarding this issue. We sincerely regret the inconvenience caused due to our hotel renovations on what should've been a joyous occasion. Please allow me some time to look into this matter further. Sincerely, VSostre Director of Hotel Operations More 

Manassas, Virginia
Contributor
15 reviews 15 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Yes there were minor inconveniences, the check out on second level was confusing but so what. I stayed here over the Thanksgiving Holiday and they made the best of a bad situation. I was traveling for work. The staff was friendly. The place was clean and they even had Thanksgiving dinner for us when we got back from work. This... More 

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Kansas City, Missouri
Top Contributor
50 reviews 50 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I stayed here for a Saturday night in January for a trip to see a Blues game with my two sons. In a nutshell, I left very disappointed. I've made this trip for 8 years with my boys and we decided to try the Renaissance to stick with Marriott since i'm a Platinum member even though there are multiple Hilton... More 

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Guest: Thank you for taking the time to share your thoughts regarding your recent experience with us. We appreciate you bringing your concerns to our attention and truly apologize for the challenges during your stay. I would like to directly discuss your concerns so that we can work towards a suitable resolution and restore your faith in our hotel.... More 

Jefferson City, Missouri
Top Contributor
94 reviews 94 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Two things I LOVED about this property. The black out curtains, and the large mirror on the bathroom door so that I could see the back of my head while doing my hair. I hate the thin shelves in the bathroom (obviously designed by a man). I also regret that the construction caused the usual grandeur of the lobby and... More 

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Annapolis, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Overall my stay was ok... not exceptional - not great - not good... just ok. However the hotel and corporate customer care (funny name if you ask me because it didn't seem they did) totally failed in my opinion. Yes, I was told that there was construction. However, I was not told that "soft construction" would be going on throughout... More 

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Alex M, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention and sincerely apologize for any inconvenience this may have caused to you. We will share your message appropriately within the organization. Kind regards, Alex Martinez Director of Room Operations More 

Philadelphia, PA
Top Contributor
60 reviews 60 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You're under renovation, I get it so I am not going to comment on that. Kudos to you for making us feel welcome amidst chaos. Everyone from bell staff, to registration, to housekeeping, to maintenance was as friendly as they could be. I will stay here again next time I am in town.

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Joplin, United States
2 reviews
2 of 5 stars Reviewed 3 weeks ago

We stay at this hotel almost every year around Thanksgiving and in the past it has always been a positive experience. This year, however, was not good. The hotel was undergoing renovations, and that was not mentioned during the booking process. Frankly, I would not have cared if the rooms were discounted to take into account the problems with not... More 

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear John: Thank you for taking the time to share your recent experience at the Renaissance St. Louis Grand with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately,... More 

St. Louis
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

After booking my room I received an email indicating that the hotel was undergoing some renovations. I was pleasantly surprised to find that a lot of planning went into making the guests comfortable during this process. I couldn't tell anything was going on and that's how it should be. Check in was relocated to an area that made it even... More 

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Kara: Thank you for sharing your experience at the Renaissance St. Louis Grand through the TripAdvisor site. We appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, VSostre... More 

Heredia, Costa Rica
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 21, 2014

The Grand Hotel is a hotel situated Right in Downtown St Louis, two blocks from a fun bowling alley, two blocks from a very complete convenience store/super market. Around ten minute walk to the Arch and the Cardinals Field. Perfect place to have a business/company/sales conference. It is currently undergoing renovations, but the staff is very well aware and always... More 

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Hamilton Square, New Jersey
Top Contributor
178 reviews 178 reviews
39 hotel reviews
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed December 14, 2014

I've been to a lot worse Marriott properties in need of renovation. I've stayed here many times and would never have given a poor review in the past. When I stay on business, I don't care what type of room I get. This time was for leisure and brought my wife so I wanted to get something a bit nicer.... More 

Was this review helpful? Yes 2
Alex M, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear guest, Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Please feel free to contact me directly at alex.martinez@marriott.com should you need further assistance. Sincerely, Alex Martinez Director of Room Operations More 

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Additional Information about Renaissance St. Louis Grand Hotel

Address: 800 Washington Ave, Saint Louis, MO 63101
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance St. Louis Grand Hotel 3.5*
Number of rooms: 918
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Also Known As:
Renaissance St. Louis Grand Hotel Saint Louis
Renaissance St. Louis Grand And Suites
Renaissance Saint Louis
Saint Louis Renaissance

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