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Renaissance St. Louis Grand Hotel

3.5 of 5 800 Washington Ave, Saint Louis, MO 63101
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Renaissance St. Louis Grand Hotel
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941 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Swansea, IL
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars NEW

Personally I like the grey decor from the renovations. The bed in our room was also exceptionally comfortable. However the room consisted of a bed, a huge floor lamp, and a small round side table sitting out by itself. There are no chairs in the room......which makes absolutely zero sense to me. The bathtub in our room also had some... More 

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Montgomery City
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Renaissance Hotel is lovely. The view from our clean, comfortable and large room was wonderful looking down Washington Ave and for a long way west over the city of St Louis. The location is ideal - next to Edward Jones Dome; close to the new Cardinals ballpark; and on Washington Avenue which has been revitalized since we retired from... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

This is my 2nd review of this hotel while is was undergoing renovation. I was given a standard room/king bed. Overall, you better like the color gray, because the hotel rooms, halls, carpets, curtains and furniture are void of color! Entered my room and first think I noticed was a comically oversized floor lamp next to a small, oval table... More 

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Zoe M, Front Office Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts regarding your recent stay at our property. Feedback from our guests is essential to improving our service. I sincerely apologize that our current appearance is not what you had anticipated. I can assure you that the issues outlined in your note have been passed on to the appropriate... More 

Iowa
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hotel is so nice, from the time you park in the gated parking lot until check out after our our park and fly. Check in went smoothly and porter helped us with our bags. The room was really nice and bed was awesome. Nice, clean, free wi fi in lobby. Nice hot tub snd pool. This was our third... More 

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boston
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

stayed at this hotel despite the reviews about the renovations. we stayed in a newly renovated room which was great. restaurant and fitness center are very good. good overall experience. staff is very good. location is walking distance to most places of interest.

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O'Fallon, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is currently undergoing renovation, but that wasn't a problem. We stayed here on a weekend, and we didn't have any construction noise. The staff was very professional and friendly. We had a room with a king bed and sofa. The room is very large. Bed and pillows were comfortable. I did find it interesting that the TV was... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was very leery about staying at the hotel as many of the reviews I had read were not favorable. Many spoke of rude staff, bad rooms, and the fact that the hotel is under construction. Well the hotel is under construction but they tell you that when booking, they also are very clear about the times they will be... More 

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Springfield, Missouri
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Renaissance is currently under construction for a bit of a makeover, which it probably needs. There's nothing horrible or bad about the current hotel, but a little spruce-up sure wouldn't hurt it either. The staff is very friendly and helpful. We were traveling for work again during our stay, so we didn't spend a lot of time lounging around.... More 

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Scott: Thank you for taking the time to share your thoughts with us. As you mentioned, we are currently renovating our guestrooms and public space lobby areas. Once completed, these areas will provide a highly functional space and stylish decor that meet the modern needs of our guests. Please accept my sincere apology if you were inconvenienced by the... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We were not that impressed here. The room, and hotel in general, was very clean, which is a plus. Not impressed by the tube style TV and no free wi-fi. I am sure that the remodel will present new amenities to guests wanting to stay here. We did not have a lot of interaction with the staff, but the interaction... More 

Was this review helpful? Yes
Zoe M, Front Office Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel and share your thoughts. Feeback from our guests is so essential to improving the service we provide. We sincerely appreciate your positive comments regarding our staff. We aim to provide an exemplary experience with every stay. As you noticed we are currently undergoing a major renovation of... More 

Milford, Connecticut
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was excited thinking I was going to be staying at a 5 star resort! I came here for a business trip and the location was great right across the street from the convention center. Upon entrance it is a complete construction zone. The room was so outdated and a BOX TV... really! MY bathroom was NOT cleaned since I... More 

Was this review helpful? Yes 1
Zoe M, Front Office Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Cheryl, I appreciate you taking the time to share your thoughts regarding your recent stay at our property. Comments from our guests can only help us improve. I apologize for the inconveniences you experienced during your time with us. I was happy to hear that our staff was able to react quickly to resolve the issue. Although we fell... More 

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Additional Information about Renaissance St. Louis Grand Hotel

Address: 800 Washington Ave, Saint Louis, MO 63101
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance St. Louis Grand Hotel 3.5*
Number of rooms: 918
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Also Known As:
Renaissance St. Louis Grand Hotel Saint Louis
Renaissance St. Louis Grand And Suites
Renaissance Saint Louis
Saint Louis Renaissance

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