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All 122 Saint Louis hotels

Renaissance St. Louis Grand Hotel

3.5 of 5 Hotel   |   800 Washington Ave, Saint Louis, MO 63101 (Downtown)
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68%
Ranked #52 of 122 hotels in Saint Louis
Certificate of Excellence 2013
A recent review
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745 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Every year we do a trade show at this hotel. I find that the hotels are a tad smaller than most we stay at. Though, the beds are comfy and it is across the street from the convention center. That makes it very convenient. Room service is expensive though isn't it everywhere!

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Hanover, Massachusetts
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here for two days for a company conference. This historic hotel is completely restored to its original grandeur. It attached to the convention center. It was a little bit of a walk to the meetings through an underground tunnel. The meeting staff were very friendly and helpful. My room was really huge with high ceilings and very clean.... More

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Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 2 weeks ago

YOU HAVE BEEN WARNED !!! They don't show room pics for a good reason. I called them and they said the rooms had all been redone recently, that the rooms had large flat screens and free wifi. Based on that, I made the reservation. ROOMS ARE A TOTAL DUMP. Carpet is in bad shape, desk has warped wood from all... More

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Executive O, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Than you for posting this review and sharing your feedback on what appears to be a horrible experience at our hotel. We take all feedback seriously and I sincerely regret that we did not meet your expectations. I apologize if you felt our room product was outdated. We are looking forward to future renovations of all guest rooms which will... More

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed 2 weeks ago

I was very disapointed with my stay at this hotel. I was given poor information when I made reservations - which led to complications when I was trying to check in. The hotel did not apologize for the inconvience it placed on myself or my family. The hotel staff at the front was not friendly and when I asked for... More

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Executive O, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Shannon L: Thank you for posting this review and sharing your feedback. We deeply regret that your experience at our hotel was not a pleasant one. I would very much appreciate the opportunity to speak with you further as I would like to personally address the service failures that you encountered. I can be reached directly at 314-621-9600, ext.... More

Philadelphia, PA
Top Contributor
197 reviews 197 reviews
55 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was the host hotel for a convention I attended in April. So convenient to the Convention Center. Two minute walk, if that! Starbucks in lobby major plus - and a real actual Starbucks, not a satellite stand. Lobby and room were clean. Sleep was quiet until the tornado warming! (All was well!) Fitness center was fine. On the small... More

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Executive O, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Thank you for providing us feedback on your recent stay! I am pleased that you found our hotel location to be convenient, staff friendly and the amenities to your liking. We are looking forward to a future renovation that will include a rooms renovation and an upgraded workout facility. I certainly hope that you come back and visit us when... More

Mesa
1 review
2 of 5 stars Reviewed 2 weeks ago

Lovely hotel; however, some of the staff is adding small amounts onto your credit card when you eat in the restaurant !!! The amount that they put through was more than the amount of the original ticket with the tip. I called them and informed them about the problem, they said they would get back with me......that was a week... More

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Executive O, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Thank you for providing us feedback on your recent stay at our hotel and your dining experience in our restaurant! I am happy that you were satisfied with the decor of our hotel. Please accept my sincere apologies for the service failure that you encountered with the tip being added incorrectly to your credit card receipt. I understand that you... More

SALISBURY
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Renaissance is a little worn. Much like a elderly Madame. Still with a lot of Style. The people working here were great and made the stay very comfortable. My room had a great view of Washing ton Street over looking City Museum. Several great Pubs are in the area. I would go back. This could have been only average if... More

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Wichita
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thank you for the great stay! Everyone was so friendly at the hotel! Our room was great (huge) and the bed was comfortable! When we were loading the car we left one of my bags by the front door. We didn't realize this until we drove over 6 hours home. I called and they had my bag! Our friends that... More

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Belmont, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Our annual sales conference was held at St. Louis, Missouri for the first time. Altogether, we are a total of 1500 guests for this hotel. It was a very hectic week and on the eve of our departure I requested a late checkout since we still have meetings/trainings in the morning until 11:00am. I am suffering from osteo necrosis in... More

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Executive O, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear TheresaM: Thank you for sharing your comments regarding your recent stay at our hotel. Please accept my sincere apologies for the treatment you received from a member of our team. The treatment displayed is certainly not indicative of the type of service that we are known to provide. I would greatly appreciate the opportunity to discuss this matter further... More

Columbia, Missouri
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for a weekend of wedding dress shopping. The hotel is gorgeous, it's in a great location, the rooms are huge, the bathrooms are huge, and the staff is very kind and helpful. Also, check out the Rooster for breakfast - it's delicious.

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Additional Information about Renaissance St. Louis Grand Hotel

Also Known As:
Renaissance St. Louis Grand And Suites
Renaissance St. Louis Grand Hotel Saint Louis
Renaissance Saint Louis
Saint Louis Renaissance
Address: 800 Washington Ave, Saint Louis, MO 63101
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #52 of 122 hotels in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance St. Louis Grand Hotel 3.5*
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