We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Renaissance St. Louis Grand Hotel

3.5 of 5 800 Washington Ave, Saint Louis, MO 63101
Hotel website
Hotel deals
Hotel packages
Special Offer
$25 Daily Credit
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Renaissance St. Louis Grand Hotel
Professional photos View all
Browse nearby
Renaissance St. Louis Grand Hotel
Renaissance St. Louis Grand Hotel
Renaissance St. Louis Grand Hotel
Write a Review

920 reviews from our community

Traveler rating
    256
    358
    181
    83
    42
See reviews for
134
161
43
392
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (920)
  • Mar-May only
    (214)
  • Jun-Aug only
    (326)
  • Sep-Nov only
    (244)
  • Dec-Feb only
    (136)
All months
Hamilton Square, New Jersey
Top Contributor
164 reviews 164 reviews
35 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 1 week ago

I've been to a lot worse Marriott properties in need of renovation. I've stayed here many times and would never have given a poor review in the past. When I stay on business, I don't care what type of room I get. This time was for leisure and brought my wife so I wanted to get something a bit nicer.... More 

Was this review helpful? Yes
Alex M, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear guest, Thank you for taking the time to share your thoughts regarding your recent stay with us. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Please feel free to contact me directly at alex.martinez@marriott.com should you need further assistance. Sincerely, Alex Martinez Director of Room Operations More 

Miami Beach, Florida
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Hello! Business services at upscale locations increasingly cost money, I know and expect this even if I don't like it. What I don't appreciate is being charged over $115 for a botched printing job (as in: the pages didn't print). In a time-sensitive, already stress-filled situation this is precisely what happened at the Renaissance St. Louis Grand Hotel with their... More 

Was this review helpful? Yes
Alex M, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear guest, I would like to take this opportunity to thank you for taking the time to share your recent experience with us. It is through this type of feedback that we are better able to accommodate and satisfy our guests. Please accept my sincere apology for the less than desirable experience with our business center partner. I assure you... More 

Saint Louis, Missouri
Top Contributor
577 reviews 577 reviews
80 hotel reviews
262 helpful votes 262 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located in the heart of St. Louis and is within walking distance of many attractions and great restaurants. It's the perfect place to stay if you want to explore all the fun in downtown St. Louis. The hotel is undergoing renovation right now so the check in experience is a little different. You have to take the... More 

Was this review helpful? Yes
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel looks grand from the outside and is in a great location, but I was sadly underwhelmed. It is undergoing renovation so I'll give it that - but it missed touches that a hotel of its caliber should have. The rooms are small and dark and while I was provided soap and conditioner, no shampoo which I found odd.... More 

Was this review helpful? Yes
Alex M, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear guest, Thank you for taking the time to share your thoughts regarding your recent stay in our hotel. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Please feel free to contact me directly at alex.martinez@marriott.com should I be of further assistance. We look forward to the opportunity to host you... More 

Reseda, CA
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The location is great, across from the convention center and within walking distance of many restaurants. The hotel is currently undergoing a remodel which is highly needed. Rooms are very outdated which included furniture and a TV that I have not seen in years! Hotel staff was very helpful and directed guests as needed during the remodel although signage was... More 

Was this review helpful? Yes
V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Katherine: Thank you for the wonderful comments you shared about our staff's friendliness. We appreciate your feedback and will be sure to share your comments with the appropriate hotel team. I am pleased you found our hotel to be conveniently located. We are very lucky to be within close proximity to many of the downtown restaurants, attractions and convention... More 

Pittsburgh, Pennsylvania, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed here on 2 different occasions in the month of November. Both times things were completely different. My employer books all of us on business and every one of my team had different rooms. Some had a fridge, others did not. One person was getting Aveda toiletries, and I was getting an off brand. I was not impressed.... More 

Was this review helpful? Yes
V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Guest: Thank you for sharing your experience at the Renaissance St. Louis Grand through Trip Advisor. We appreciate your feedback and sincerely apologize for the inconvenience you experienced with not having a refrigerator in your guestroom and the noise experienced from the heating unit. Unfortunately, all of our guestrooms are not equipped with refrigerators. I am happy to announce... More 

Fitzgerald, Georgia
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel during a business trip in March 2012. The only "grand" thing about this hotel is the location.....across the street from the convention center. The staff at this hotel were great & the rooms were immaculate, however the only internet they had was downstairs!

Was this review helpful? Yes
V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Guest: Thank you for sharing your positive comments about our staff and the cleanliness of your guestroom. Two of our key priorities is to provide the highest level of friendly service and provide a clean guestroom. I am sorry that you were disappointed and inconvenienced by our internet service. Complimentary internet is available in our public space lobby areas.... More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

To be fair, this hotel is under construction, but it still could have been better than it was. The parking for the car is very strange. If you want to pay more, have your car valet parked, otherwise you are in for a trek with your luggage from the parking garage. There is no covered walk way from the garage... More 

Was this review helpful? Yes
Alex M, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear guest, Thank you for taking the time to share your recent experience with us. While upcoming renovations are something to look forward to, undoubtedly, we are working diligently in its preparation. This includes the upgrade of room features and amenities as well as our service strategy to overcome challenges at hand. I assure you that the issues outlined in... More 

Denver, CO
Top Contributor
103 reviews 103 reviews
87 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Directly across the street from the convention center and only block from Edwards Jones Dome. OK Marriott property, check in was a nightmare as there was no elite line at the hotel. they are going through renovations so the lounge was closed and got breakfast vouchers. Breakfast was average at best and had to wait 20 minutes in line. rooms... More 

Was this review helpful? Yes
Alex M, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear guest, Thank you for your feedback regarding your recent stay with us. I appreciate you taking the time to make us aware of areas of opportunity as we navigate through our grand renovation. The information provided regarding improvements has been shared with the appropriate department leaders. I am glad that you had the opportunity to meet one of service... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

My family stayed here during the Thanksgiving holidays while visiting relatives. The hotel is undergoing significant renovations to its lobby and restaurant. Nevertheless, the staff and hotel were very accommodating. The main problem is the restaurant. The food was decent, but the service was terrible. The servers clearly didn't want to be there and the food took a very, very... More 

Was this review helpful? Yes
Alex M, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear valued guest, Thank you for taking the time to share your thoughts regarding your dining experience with us. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Additionally, thank you for the positive note regarding our accommodating staff. Please contact me directly when your travels take you back to St. Louis... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Renaissance St. Louis Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Renaissance St. Louis Grand Hotel

Address: 800 Washington Ave, Saint Louis, MO 63101
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance St. Louis Grand Hotel 3.5*
Number of rooms: 918
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Marriott, Hotels.com, Priceline, AAA Travel Services, TripOnline SA, Travelocity, Odigeo and Tingo so you can book your Renaissance St. Louis Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Renaissance St. Louis Grand Hotel Saint Louis
Renaissance St. Louis Grand And Suites
Renaissance Saint Louis
Saint Louis Renaissance

119 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (91)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (36)
Viewed
Bathroom (15)
Viewed
Hotel & grounds (18)
Viewed
Dining (3)
Viewed
Pool/beach area (1)
Viewed
View from room (3)
Viewed
Other (13)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Business center/function rooms (5)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (7)
Viewed
Dining (2)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay