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All 124 Saint Louis hotels

Renaissance St. Louis Grand Hotel

3.5 of 5 Hotel   |   800 Washington Ave, Saint Louis, MO 63101 (Downtown)
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Ranked #58 of 124 Hotels in Saint Louis
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5 of 5 stars reviewed yesterday
Gloria R Memphis, Tennessee, United States
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875 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Memphis, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I always say, you can't go wrong with a Marriott. This time it was the Renaissance and although they were sold out the previous night, check in was speedy with excellent customer service. Kathy was very helpful, courteous, and accommodating. I always inspect my rooms thoroughly and my room passed with no problems whatsoever. Good job housekeeping. I LOVE MARRIOTT... More

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Palm Beach, Florida
Top Contributor
179 reviews 179 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very clean. Very well maintained. The entire staff was great. It was a long walk from the rooms to the meeting facilities, but there was so much food I needed the exercise. The workout room was small and crowed. Get there early if you want a treadmill. Located in a nice area to walk and look around.

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Senior Contributor
34 reviews 34 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed over a weekend so downtown was pretty low key and traffic was easy. The registration desk was efficient and nice. The room was clean but very small for the price of the room. Our 'city view' was from a narrow three by six window so that was a bit of a let down. The elevators were fast and... More

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New York City
Top Contributor
84 reviews 84 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

This is coming from a platinum level Marriott Patron for my recent stay with Renaissance Grand. Pros: 1. Well maintained property, specially the lobby, Capri Restaurant for Breakfast was good, close to stadium, casinos, Arch, Nightlife, convention centers, Shopping 2. Awesome Wait Staff and breakfast serving staff (they were so delightful) 3. Was upgraded to a Pent House Suite which... More

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Harry: I am happy that you enjoyed your stay with us and that the facilities and service experience were what you expected. I appreciate you providing us your recommendations and feedback on your arrival experience. Please know that I have shared your concerns with our valet company. Our apologies for the inconvenience that this may have caused you. Sincerely,... More

Ruidoso, New Mexico
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Attending convention across the street. Hard to beat location for that. Staff all quite friendly. Not sure how old building is but everything is in very good order. View out of a North side room, Southern facing window... Bites! Get a room on the North side, North window. Restaurant food just OK and not many restaurants real close. Plan ahead... More

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2 reviews
3 of 5 stars Reviewed 1 week ago

Good location, but this hotel is really starting to feel tired and I have been coming here for 8 years on business. Needs a facelift for all the rooms. Falling behind the competition and is looking like it doesn't care about furnishings anymore. Service is still good and the concierge club lounge is great.

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Nashville, Tennessee
1 review
4 of 5 stars Reviewed 1 week ago

I very much enjoyed my recent stay...The hotel is beautiful and the meeting amenities were first class. The staff was gracious and eager to assist....The rooms were nice and clean and my bed was comfortable.... I had no problem pulling in and unloading and the valet and bell hops were helpful...There were several nice restaurants with a couple of blocks... More

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Guest: Thank you for staying and taking the time to review our hotel. I'm glad you enjoyed the room and the other services our hotel offered. We are looking forward to our upcoming hotel renovations. All guestrooms will be renovated and feature new flat screen televisions. Please come back and visit us soon! Sincerely, VSostre Director of Hotel Operations More

Saint Louis, Missouri
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I recently had my daughters wedding here with over 40 rooms booked and 240 people in attendance. This hotel was perfect. From start to finish they went above and beyond for all of our guests. The rooms were well kept and clean, the staff was very gracious and the wedding reception was spectacular. All of this went on with a... More

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Guest: Congratulations on your daughter's recent wedding! I sincerely appreciate the great comments that you shared regarding your experience at our hotel. I will be sure to share your kind words with our staff. Thank you again for the wonderful feedback! Sincerely, VSostre Director of Hotel Operations More

Saint Paul, Minnesota
Top Contributor
162 reviews 162 reviews
131 hotel reviews
180 helpful votes 180 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Though I'm a pretty loyal Marriott Rewards Platinum-level guest, I have no plans to come back here. Couple of things really rubbed me the wrong way right from the start. First, a 15-minute wait to drive into the drop-off area due to inadequate staffing for bellman and/or valet parking attendants. Second, the whole valet parking thing (self-parking just isn't convenient... More

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Guest: Thank you for posting this review and sharing your feedback on what appears to have been a horrible experience at our hotel. Please accept our sincere apology for the long list of service failures you experienced. If your schedule allows, I would welcome the opportunity to speak with you further regarding your experience at check in and work... More

Omaha, Nebraska, United States
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I recently stayed at this hotel for a conference as it was the “Host” hotel, though I wish I would have just stayed somewhere else as there are numerous hotels within a couple blocks and I feel as though I settled on a SUBSTANDARD facility with HORRIBLE customer service. In fact, every aspect of our stay was substandard literally from... More

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V S, Manager at Renaissance St. Louis Grand Hotel, responded to this review

Dear Travis: Thank you for taking the oppportunity to share your concerns. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Our Club Lounge, similiar to other Marriott hotels, is available for guests Sunday evenings through Friday morning's. Complimentary alcoholic beverages, however, are not provided. I am pleased that you were happy with our... More

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Additional Information about Renaissance St. Louis Grand Hotel

Address: 800 Washington Ave, Saint Louis, MO 63101
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance St. Louis Grand Hotel 3.5*
Number of rooms: 918
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Also Known As:
Renaissance St. Louis Grand And Suites
Renaissance St. Louis Grand Hotel Saint Louis
Renaissance Saint Louis
Saint Louis Renaissance

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