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Holiday Inn Express St. Louis

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2625 Lafayette Avenue, Saint Louis, MO 63104
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Holiday Inn Express St. Louis
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119 Reviews from our TripAdvisor Community

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Traveler rating
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    51
    20
    8
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Express St. Louis
See the most recent reviews
Mount Horeb, Wisconsin
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 8, 2012 via mobile

I asked for a holiday inn express because I am a priority club member and wanted a hotel close to my business location. It is not a great location for anything else. Hotel is older with some new finishes. The shower handle was loose from the wall. Okay rooms and clean. I would not stay again or recommend it, but... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express St. Louis, responded to this review

Dear Fordmouse, Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve. Katie J Case Manager IHGCare More 

Kansas City
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 2, 2012

TERRIBLE EXPERIENCE!! I normally do not write bad reviews but I would NEVER recommend this hotel and will NEVER stay with them again. Management is rude and unprofessional. They have terrible customer service and do not honor their deals. Do not waste your time/money/efforts here, there are plenty of other nice hotels in STL where you can get good service.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express St. Louis, responded to this review

Dear KDHADH, Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely, Ben... More 

burnsville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 23, 2012

check in was fine, When i went to check out had a few complains and i was letting the Indian speaking lady know , she dismissed everything i said and had the attitude of if you don't like it don't stay here. She didn't care. The rooms where over priced, if i wanted to pay what i payed i would... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express St. Louis, responded to this review

Dear s w, I am deeply sorry you did not enjoy your stay with us. Your comments and feedback are very valuable as they help us determine what areas need improvement. Katie J IHGCare More 

Pittsburgh, Pennsylvania
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 9, 2012

Checked in late to this property and had a 6AM flight the next morning. They clicked on all cylinders, shuttle, wake up , breakfast , coffee, all good and prompt. Service was very polite and accomodating. Proximity to the airport was perfect.

Was this review helpful? Yes 1
Central Illinois
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 19, 2012

We had been a bit concerned about booking at this facility after reading some of the earlier reviews. However, our experience was very good. We were in St. Louis overnight to be with a grandchild who was having surgery at the nearby St. Louis Children's Hospital. The hospital is an easy 10 minute drive away (maybe 15 at rush hour).... More 

Was this review helpful? Yes 1
Okmulgee, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 5, 2011

I was wondering how our stay at this hotel would be after reading some of the reviews. The reviews is why I am making this comment. I purchased RAMS vs SAINTS tickets just to watch Sam Bradford play (we watched and follow Sam at OU). Well, Sam had a hurt ankle and did not play. Well, our visit was not... More 

Was this review helpful? Yes 2
Saint Louis, Missouri
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed September 30, 2011

I got a room here through Priceline. I live in St. Louis but intended to stay downtown during a convention. I added a day at the beginning of the stay to accommodate a friend from out of town who was coming a day early, and when I appeared at the front desk to ask if I needed to check in... More 

Was this review helpful? Yes 5
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed September 28, 2011

I agree with previous comment on cab ripp off, we had similar experience with CAB driver recommended by Hotel. Not sure why Hotel continued to call this guy? We actually paid lot more then usual cab charges to go back to airport then we paid from airport to hotel.

Was this review helpful? Yes 9
Ilkley, United Kingdom
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed September 25, 2011

The reception staff was very helpful and the rooms were large and clean. Yes, the immediate area around the hotel does look a little run down. However, within half a mile is Lafayette Square with its trendy bars and shops. We walked to this area and back at night and felt perfectly safe. The streets are residential and well lit.... More 

Was this review helpful? Yes
Waynesville, Missouri
1 review
3 of 5 stars Reviewed September 23, 2011

Hotel was.. ok. I am priority club and was not greeted as such. Front desk staff was also.. ok. The rooms were very nice and spacious! the beds were comfy and the bathrooms were clean. There is a shady gas station next door so traveling with 2 young children was sort of scary. one plus is that it did have... More 

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Prices are for 1 room, 2 adults
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