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St. Louis City Center Hotel

3.5 of 5 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
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St. Louis City Center Hotel
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St. Louis City Center Hotel
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649 reviews from our community

Traveler rating
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    222
    135
    87
    59
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for St. Louis City Center Hotel
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Springfield, Illinois
1 review
5 of 5 stars Reviewed January 29, 2011

I went to St Louis for the annual car show. I booked my stay with this hotel, and was very, very impressed. Brandon was at the desk when we checked in on January 28, 2011....he is so GREAT!!! He was so nice and very polite. The room was great (we had the Club floor suite)--which was really roomy and very... More

Was this review helpful? Yes
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

Thanks for taking the time to share your feedback. We look forward to welcoming you back. RKravitz General Manager st.louis@sheraton.com More

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed January 16, 2011

Very satisfied with our stay. Brandon Bander at the front desk was welcoming, accommodating, and made sure we had the best room possible. The spa tub was a pleasant surprise that we didn't expect. Great stay, thank you Sheraton!

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RSwick, Manager at St. Louis City Center Hotel, responded to this review

Warm & comforting for our guests is our #1 goal so we're happy to hear we hit that target. We'll pass along your great comment to Brandon as well. Happy travels! More

Fort Madison, Iowa
1 review
1 of 5 stars Reviewed January 3, 2011

My husband and I stayed at the Sheraton for our anniversary and to attend the Blues hockey game on Friday night. After we returned from the game, there was an argument happening in our hallway. Roughly 7 young men were yelling and threatening each other outside of our doorway. A few minutes after our arrival in the room and them... More

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rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

Thank you very much for the feedback offered both on property while a guest at the hotel and on Trip Advisor. We take safety and security very seriously at the Sheraton St. Louis. The issue is being reviewed at length as well as how the security at the hotel responded. The behavior of certain individuals was unfortunate and an isolated... More

Tennessee
2 reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 3, 2011

Travelled with a small group of teenagers and booked four suites for the New Year's weekend. The hotel was nice, clean and the rooms were spacious. The staff was very friendly and helpful. Came back from eating out on New Year's eve and the parking was full due to a hockey game. The valet service took great care of our... More

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Missouri
Contributor
13 reviews 13 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 2, 2011

We recently stayed at the Sheraton on Dec22/23 to attend a sporting event. The location of the hotel was our prime reason for choosing this hotel - it is right across the street from the Scottrade Center. Our room was fine(nothing fancy) and suited our purposes. The staff was fine and everything was satisfactory until we checked out. As mentioned... More

Was this review helpful? Yes 1
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

The Sheraton St. Louis regrets the incident with our valet service and the lack of follow-up that occured. I have reached out to the guest that wrote this review to receive additional feedback so that the issue can be dealt with appropriately. We apprecite the feedback offered by this guest. RKravitz General Manager st.louis@sheraton.com More

Normal, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 30, 2010

Our first impression of the hotel was very positive, but after we checked in, we had to park the vehicle. We knew there was a $17 parking fee, but the parking garage is basically FULL of concrete columns and only for compact vehicles. Good luck parking an SUV or truck. Its very confusing of where we could park and although... More

Was this review helpful? Yes 1
Kansas City, Missouri
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 28, 2010

I was blown away by the level of service. At check-in, I informed the front desk clerk, Brandon, that the self-park was full and I had to use valet. He immediately chargeed the lower self-park rate. A while later after seeing that my room overlooked a noisy intersection of I-70, a train station and a bus depot, he moved me... More

Was this review helpful? Yes 1
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

Thank you very much for sharing your thoughts regarding your experience here at the Sheraton St. Louis. I am glad that Brandon did a great job making you feel welcome. We certainly look forward to your next visit. RKravitz General Manager st.louis@sheraton.com More

Jefferson City, Missouri
1 review
5 of 5 stars Reviewed December 27, 2010

My family and I stayed at the Sheraton for the first time as we were in town to see a hockey game. We also needed a quiet room so some work could be accomplished prior to game attendance. The hotel personnel were personable, helpful, and they made our first stay enjoyable. We would definitely return to this hotel, and the... More

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rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

I am glad that you enjoyed your stay with us and that you were able to mix both business and pleasure during your visit. Our spacous rooms are perfect for a family visit. I am glad that the team here took great care of you. Please come back soon. RKravitz General Manager st.louis@sheraton.com More

Central Illinois
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 26, 2010

We stayed at the Sheraton for a two day weekend in December, in town for a concert. The staff was friendly and helpful. Our toddler granddaughter enjoyed the pool, which is huge and also has a hot tub. The rooms were spacious and mattresses and linens top notch. While the room itself was a great value, the parking, restaurant where... More

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1 review
2 of 5 stars Reviewed December 15, 2010 via mobile

I can't beleive they charge you for parking, Internet, and business center after paying almost 190.00 a night. I would never stay here again!! Courtyard and Hampton are just ad nice with a lower rate free breakfast, Internet and PARKING.

Was this review helpful? Yes
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

I am disappointed that you did not enjoy your stay with us. Please know that we do have packages that include some of the extras that you were referring to. I hope that you will reach out to the hotel for additional information. We look forward to welcoming you back in the future. R Kravitz General Manager st.louis@sheraton.com More

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Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton

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