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St. Louis City Center Hotel

3.5 of 5 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
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St. Louis City Center Hotel
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St. Louis City Center Hotel
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649 reviews from our community

Traveler rating
    146
    222
    135
    87
    59
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for St. Louis City Center Hotel
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Top Contributor
61 reviews 61 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 26, 2011 via mobile

We came to a Cardinals' game...this hotel was great in location to the stadium. The gal (Angela) at the front desk was very helpful in getting us checked in. We requested a roll-away bed, which she said she would have someone deliver it to our room. In our room, we found the comforter on our bed very dirty, and called... More

Was this review helpful? Yes 1
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

I apologize for the lack of follow-through on our end. A simple request should not have taken so long. Your thoughts have been shared with the Hotel Team. We certainly enjoy having our Cardinal fans visiting us on the weekends and hope that you will give us another try. Thank you for your feedback. R Kravitz General Manager st.louis@sheraton.com More

Rock Falls, Illinois
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 23, 2011 via mobile

Everything was excellent except the pool. Pool was kinda cold not sure if no heater or just not turned on but not too comfortable. Hot tub was very nice, hot! Tile in pool area is extremely slippery not correct tile for a pool area. Staff excellent. Very clean. Decent walking distance to everything especially ballpark. All in all very happy... More

Was this review helpful? Yes
Scranton, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 23, 2011

Good Morning, My Husband, son and my self stated at the Sheraton 6/17/11 - 6/20/11. The compliment was to the desk staff and the bartender their services could not have been better. That being said the hotel cleaning staff must need more help or better pay. The rooms were dirty, garbage was not picked up daily (until I requested and... More

Was this review helpful? Yes 1
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

I sincerely apologize for the housekeeping items that you detailed in your review. Needless to say, I will share your thoughts with our housekeeping leadership so that they are aware of your thoughts. On another note, I am glad that you did enjoy the service at the front desk and at the bar. I hope that you will give us... More

Philadelphia, Pennsylvania
Top Contributor
52 reviews 52 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 23, 2011

My check in experience at this property was exemplary. I just checked in this evening and was very impressed with Brandon at the front desk. Not only did he check me in very efficiently and quickly while I was on the phone, but he offered several suggestions to improve my stay and went out of his way to help me... More

Was this review helpful? Yes
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

Thank you for taking the time to recognize one of our team members Brandon at the front desk. I am glad that he made such a impact on your Sheraton experience. We look forward to welcoming you back soon. R Kravitz General Manger st.louis@sheraton.com More

Saint Louis, Missouri
1 review
5 of 5 stars Reviewed June 22, 2011

We had the best stay at the Sheraton! We spent the night before the race for the cure so that we could get up early and enjoy all the festivities with our fellow survivors. The room was great and we enjoyed visiting with friends in the bar. Brandon Bander was great! He made sure we were taken care of. He... More

Was this review helpful? Yes
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

Thank you very much for posting your comments. We look forward every year to having our Race for the Cure guests at the hotel. Please join us next year! I am glad that Brandon at the front desk added to your enjoyment. R Kravitz General Manager St.Louis@sheraton.com More

wisconsin
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 19, 2011

The hotel was nice and clean, nothing over-the-top but friendly staff and we had a nice visit. The pool is very big and our kids liked that. When my husband booked the room he asked about getting a cot and they told him there was no additional charge but then when we got there and it wasn't in our room... More

Was this review helpful? Yes
Little Rock, Arkansas
Contributor
19 reviews 19 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 15, 2011

No complaints at all of this hotel. The lobby is beautiful and the room was spotless. Our beds were quite comfortable and the room was very spacious. Our room overlooked an indoor courtyard. The staff was welcoming, helpful and friendly, especially the bartender. The food was good and the location is between Union Station and Busch Stadium, both about 3-4... More

Was this review helpful? Yes
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

Thank you for taking the time to post your comments. It is great to hear that you will recommend us. I am glad you enjoyed the hotel and its location. We look forward to welcoming you back soon. R Kravitz General Manager St.Louis@sheraton.com More

Fishers, Indiana
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2011

We booked the room via priceline for two nights during Memorial Day weekend. Upon check-in, Thelma offered us an upgrade to a suite that was huge! We appreciated the considerate gesture, and there are several great employees like her at this hotel. The two bartenders on Sunday evening were great as well (names escape me). In addition to the great... More

Was this review helpful? Yes
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

Thank you very much for sharing your thoughts on Trip Advisor. I am glad that you enjoyed the room and our associates. We look forward to welcoming you back soon. R Kravitz General Manager st.louis@sheraton.com More

brett_levi
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 13, 2011 via mobile

This hotel is as good as it gets if you are going to an event at the Sprint Center, or downtown for that matter. Staff was great. Starbucks coffee in every room. Was not impressed with the Bistro for breakfast, but dinner was pretty good.

Was this review helpful? Yes
South Elgin, IL
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 13, 2011

"The location was good. " "Easy to find and very accessible to the highway." Parking lot is a bit confusing. When checking in, the staff forgot to provide the parking garage key, this was a bit confusing the first time leaving the lot. Our room was large and the beds were comfortable. We had a view of the Arch and... More

Was this review helpful? Yes 2
rkravitzgm, General Manager at St. Louis City Center Hotel, responded to this review

I am glad that you enjoyed our location. I was disappointed that you had a list of short comings to share. I share guest feedback regularly with the team so that we can improve. I assure you that your comments will not go unmentioned. We hope that you will return to the Sheraton St. Louis the next time that you... More

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Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton

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