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St. Louis City Center Hotel

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400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
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St. Louis City Center Hotel
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St. Louis City Center Hotel
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687 reviews from our community

Traveler rating
    153
    236
    143
    93
    62
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219
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138
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for St. Louis City Center Hotel
See the most recent reviews
Omaha, Nebraska
1 review
4 of 5 stars Reviewed April 15, 2015

We had a very enjoyable 4-day stay during the Cardinal’s Opening Game Day. I don't think I've ever met such a nice staff in any hotel. They smiled and sincerely seemed to care about how things were for us or how the could help. It was walking distance from the Stadium and other tourist attractions. If we weren’t walking many... More 

Was this review helpful? Yes
Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

706heathb706, There is nothing better than seeing great comments about our staff being so friendly!! Thank you for taking the time out of your day to send us the great review! Hopefully we will be your choice next time you drive to St. Louis! Thanks again, Brian Schneider Director of Housekeeping More 

Saint Louis, Missouri
Top Contributor
114 reviews 114 reviews
30 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed April 14, 2015

We booked for Friday & Saturday night. Suite could sleep at least 6 with three beds. The problem is one toilet for at least 6 people. this does not work for 6 adults. Another negative is no microwave......is this due to power concerns? Food was great! Bartender very nice. Front desk helpful. no pepsi products :( Windows need updating moisture... More 

Was this review helpful? Yes
Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

Astoria1239, Thank you for taking the time out of your day and reviewing our property after your recent stay. I know how frustrating it can be with 6 people and only one toilet but unfortunately, all of our rooms only have one restroom. We do have microwaves available upon request and would be happy to get you one next time... More 

Saint Louis, Missouri
Contributor
12 reviews 12 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 7, 2015

The people were nice, but the rooms were dated, and need to be remodeled. The duvets where stained but clean. Missed vacuuming on the far side of the beds. The banquet center was incredible! Just remodeled and what a view! I would try them again if I knew they remodeled the rooms.

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Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 30, 2015

We rolled in at about 830pm on a Sunday night and were promptly greeted in the drive by the valet. This place is centrally located, hence the name and has a friendly staff. Would recommend, only drawback was no free wifi, come on people, even McDonalds provides free wifi now

Was this review helpful? Yes
Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

krispyfries, Its always great to hear kind words about our team members! Thanks for taking the time to review our property and fill us in on your one drawback. We appreciate all of the feedback and comments as this is how we make improvements to our hotel. I hope to welcome your back next time you decide to stay in... More 

Top Contributor
121 reviews 121 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 30, 2015

We chose this hotel for it's close location to the Scottrade Center. The hotel has a parking garage with both self-park & valet service. Our room was surprisingly spacious and included a fridge, coffee pot and hairdryer. The fridge had a half eaten pizza in it, but that's not a big deal. The double sinks were located outside the bathroom... More 

Was this review helpful? Yes 1
Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

Dear Susan, Thank you for taking the time out of your day to review our property after your recent stay! I'm glad you enjoyed most of your stay with us. We have already reviewed your comments for improvement with our staff and used them as training topics for making our property better. Thanks again for staying with us and I... More 

Illinois
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 29, 2015

If you are attending an event at the Scottrade Center, as we were, this is an easy walk across the street to your event. We selected this hotel for the location - even though prices were inflated due to the event at Scottrade. We self parked in the deck shortly after 3 p.m. and we were greeted promptly in the... More 

Was this review helpful? Yes
Gary A, Front Office Manager at St. Louis City Center Hotel, responded to this review

We are so delighted that you enjoyed your stay with us at The St. Louis City Center Hotel. Our distance to The Scott Trade Center is one of the best convienences that our hotel has to offer. Thank you for taking the time to review your stay, we believe that feedback is a gift and appreciate when guest take the... More 

Pittsburgh, Pennsylvania
Top Contributor
56 reviews 56 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 26, 2015

Unusual that front entrance is not marked. Check- in fairly easy.for the Suite that cost a $35/ day up charge Overall rooms looked tired, furniture worn. After first night sleep I had a lower back ache and upper back pulling, mattress with bad dips on both sides. We asked the hotel maid to help rotate mattress before she maid the... More 

Was this review helpful? Yes
Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

Darthbarron, Thank you so much for taking the time out of your day to give us this valuable feedback about your stay. As a frequent traveler myself, I know how frustrating it can be when a hotel misses the mark on so many different things. We have reviewed your comments with our staff and will continue to work on these... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 26, 2015

I travel hundreds of days per year for business, and have for the past 14 years. This hotel has proven themselves to be quite unique. My vehicle was broken into in the hotel's SECURE PARKING garage. Around 10k worth of gear was stolen. The manager did not even offer to comp the (excessive) parking fee. Due to the public nature... More 

Was this review helpful? Yes 4
Matt S, General Manager at St. Louis City Center Hotel, responded to this review

Dear Murphybeast, We are saddened to hear that this occurred to you. We are also delighted to hear of the success of your go fund me page has had in raising funds. I have been in contact with local media, who thanked me for my candor and I have informed them we are cooperating with the local authorities pending investigation.... More 

Cape Girardeau, MO
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 20, 2015

My daughters and I stayed at this hotel on Saturday, February 28, 2015. My daughters treated me to "Disney, Frozen On Ice" tickets at the Scottrade Center across the street from this hotel. We arrived in St. Louis (135 mile drive) early in the afternoon hoping to be able to check in a little earlier than 3:00 p.m. We had... More 

Was this review helpful? Yes 3
Gary A, Manager at St. Louis City Center Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to let us know how your recent stay with us went and giving us the honest feedback that we are able to utilize in further developing our staff to ensure complete guest satisfaction. I apologize for any inconvience that you may have experienced with the delayed check-in and we do all... More 

Illinois
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 15, 2015

We stayed at the City Center hotel when in town to celebrate my daughter's birthday by attending a St Louis Blues hockey game. We took a train to St Louis and were surprised to see the hotel conveniently located less than a block away from the train station. What's more, the Scottrade Center (home ice for the Blues) was only... More 

Was this review helpful? Yes
Gary A, Manager at St. Louis City Center Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope conveniently located twe are to events downtown and we are overjoyed to hear our hotel staff made your stay even more enjoyable. We hope to see you again very soon. Sincerely, Gary Adams Front Office Manager More 

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