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St. Louis City Center Hotel

3.5 of 5 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
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St. Louis City Center Hotel
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St. Louis City Center Hotel
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664 reviews from our community

Traveler rating
    150
    227
    139
    88
    60
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210
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Illinois
Top Contributor
129 reviews 129 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 23, 2014

this was an excellent hotel. a bit of a walk to the riverfront but doable. nice hotel for concerts at the veterans memorial park couple blocks away. train is across the street. rooms are very nice. would go back

Was this review helpful? Yes 2
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Kevin T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Wright Director of Operations More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 21, 2014 via mobile

Wife & I came down for the bragging rights game. Stayed here to save a little $$$$ cause of the location. I was told that the hotel had free parking & shuttle service w/ in 3 miles. Total Bullish**, that was the only reason we stayed here. If they tell you that ask for it in an email or writing.... More 

Was this review helpful? Yes 1
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear chichi6969, We cannot even begin to explain how disappointed we were to read and review your comments detailing the dissatisfaction you experienced during your stay with us. Please accept my sincere apology for the miss-understanding and the level of service that you experienced. This is certainly not the experience we aim to provide our guests and I am truly... More 

Chicago, IL
2 reviews
5 of 5 stars Reviewed December 13, 2014

I stayed for one night. The front desk was friendly and I liked the lobby. My room was in great condition-clean and well kept. I also appreciated the front desk's help when I felt under the weather and they offered to help me select something from their small store. Checkout was also easy. I would definitely stay there again.

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Nitanni, I would like to personally thank you for the wonderful score you bestowed upon us on Trip Advisor. It was a privilege to have you as our guest, we truly appreciate you staying with us and the time you took to share your feedback after your departure. Your comments have been shared with our associates here at the... More 

Rochester, New York
Top Contributor
65 reviews 65 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed December 10, 2014

This hotel is located in a very walkable area of St. Louis. The rooms were clean and comfortable. We stayed on the SPG Gold floor, so maybe those rooms were recently renovated. Parking does cost extra. Great extras, like free drinks at cocktail hour. Really friendly staff. The design of the building was a little strange, but workable. All in... More 

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear AGAIG, It was a privilege to have you as our guest; we truly appreciate you staying with us and the time you took to share your feedback after your departure. This building opened in the early 1900s as a JC Penney warehouse and then a Browns Show factory. It was rehabbed and transformed into a hotel and condo, while... More 

Contributor
19 reviews 19 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 2, 2014

This is a large hotel that is trying very hard to squeeze the last few dollars out of some dated rooms. Fortunately I used points to book this room as a stopover hotel during a family vacation. We only stayed one night and that was enough. The rooms were clean and the staff was friendly but it just was not... More 

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Ctstowe, Thank you for choosing the St. Louis City Center Hotel on your recent visit. We thank you for your time to write your review of our hotel and really do appreciate the feedback. The recent Lobby, Fitness Center and Sun Deck renovation has really changed the look of our hotel, and we are continuing to renovate and upgrade... More 

Southern Illinois
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2014

We always stay here for hockey games and concerts. Always clean, super friendly, safe feeling in the parking garage. Bar is nice, bartenders are always friendly too! Clean rooms, quiet too!! Pets are welcome too.

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Unomartini, Thank you for choosing the St. Louis City Center Hotel for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience on Trip Advisor after your departure. It was gratifying to read that you rated all areas as excellent. Also, it was pleasing to learn that you... More 

Owasso, OK
Top Contributor
60 reviews 60 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 11, 2014

My friends and I stayed here during the NLDS since it was within walking distance to the ballpark. The hotel rooms were nice and big with some of the nicest bedding. The rooftop pool/patio area was fantastic and had an amazing view! My main complaint was the fact that in todays era, they wanted to charge $10.95 a night for... More 

Was this review helpful? Yes 2
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Laser01Cobra, Thank you very much for choosing the St. Louis City Center Hotel, and for giving us the opportunity to demonstrating our commitment to total customer satisfaction. Good or bad, we truly believe that feedback is a gift. It was gratifying to read that you rated all areas as excellent; your comments will be shared with our Team. With... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 31, 2014

When we went to check in, our room wasn't ready yet (standard king w/sofa sleeper & fridge), so they upgraded us to a 2 BR king suite! This room was huge, the size of some apartments! Had living room, dining room, enormous bathroom with walk-in shower. One br was king w/ TV,the other 2 doubles with TV. 3rd TV in... More 

Was this review helpful? Yes 1
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Rochelle, Thank you for taking the time to share your review. I am happy you and your family enjoyed your stay and look forward to a return visit in the future. Best Regards, Karen Caputa, Mgr. More 

Snellville, Georgia
Top Contributor
69 reviews 69 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 26, 2014

My family stayed here during the NLCS after being relocated from the Westin. We were very pleased with the spacious nature of the hotel. The large open courtyard and the tall ceilings made for a nice feel and was a change from 9ft ceilings that you experience in most hotel hallways and rooms. The only downside was the carpet had... More 

Was this review helpful? Yes 1
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Thank you so much for taking the time to review our hotel. I am glad to hear you enjoyed your stay and look forward to you making a return visit. Best Regards, Karen Caputa, Mgr. More 

1 review
1 of 5 stars Reviewed October 21, 2014

I booked this hotel for a weekend getaway. The only getaway I wanted to do was get away from that hotel. Dried food on the wall, stains on the carpet, furniture and bedding!! This hotel needs a remake from head to two. My husband compared it to a crack house from a movie. Rooms are a dump at best. The... More 

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Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Hotel Style:
#5 Green Hotel in Saint Louis

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