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St. Louis City Center Hotel

3.5 of 5 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
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St. Louis City Center Hotel
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St. Louis City Center Hotel
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654 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for St. Louis City Center Hotel
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Arlington, TX
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 19, 2014

We were in town for the Bands of America marching competition at the Edward Jones Dome. As a result, hotel rooms were scarce and I already knew I was paying more than I should for our room due to the late confirmation for the trip. However, to have paid what we did for a subpar experience is unacceptable. Positive -... More 

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Colony, Kansas
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 14, 2014

Unclean room. No concern to detail, joke of a tub in a king room, elevator doors had issues. Broken cappuccino machine at breakfast . All during MLB playoffs and MNF. Do not recommend this place at all. We stay at KC Sheraton in P&L district 6 times a year and never have had a bad stay, but this place in... More 

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Iola, Kansas
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 14, 2014

We went to St. Louis for our 1 year anniversary to Monday night football. We chose the Sheraton because we frequently stay at the Sheraton in Kansas City and we are Starwood guests. This was, by a landslide, the worst Starwood experience we ever had. Let's start with check- in. 1 agent at the desk- it was Sunday night and... More 

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Astoria, New York
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 12, 2014

The Sheraton St. Louis is the type of hotel that you look at and assume it must have been the height of luxury two or three decades ago. It just doesn't seem to have been updated much since then, and that's a big minus. There are some pluses, most of which have been mentioned here before. Probably the hotel's greatest... More 

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Cape Cod, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 12, 2014

Very convenient location with Metrolink across the street and the city major sports venues either next door or one Metrolink stop away. Bright, cheerful lobby with friendly, helpful staff. Room was on 7th floor and faced inside overlooking an atrium-like area. Room exceeded our expectations based on some Trip Advisor reviews; very quiet. All white bed linens were crisp and... More 

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Ed L, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Wright, Directo or Operations More 

Yukon, Oklahoma
Contributor
15 reviews 15 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 11, 2014

I stayed at the Sheraton City Center St. Louis for a convention I attended from 10/8-10/10/14. It is located downtown across from the metro. That can be either good or bad depending on what your plans are. I found the hotel to be well kept for a historic location. The rooms were clean and spacious but a bit outdated. Still... More 

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Targa_11, Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned. Warm regards, Mark Wright Director of Operations More 

Jackson, Tennessee
2 reviews
4 of 5 stars Reviewed October 8, 2014

After reading such terrible reviews, I was quite nervous. However, the lobby was super nice, staff was very polite and helpful, and the room was very spacious. The negatives are.. you are right across from the metro so it is very noisy and a bad area. Also, the room are a bit out dated but they are clean. Our room... More 

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear whit332014, It was a pleasure to note how much you have enjoyed the events held with us and we would like to take this opportunity to thank you for your continued support. The recent lobby renovation has really changed the look of our hotel, and we are continuing to renovate and upgrade the hotel as we move forward to... More 

Cordova, Tennessee, Usa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 29, 2014

My husband and I were in St. Louis to celebrate our 40th wedding anniversary and see our cardinals play ball. One young man on staff went out of his way to help my husband give me a wonderful surprise.

Was this review helpful? Yes
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Wanda V., Thank you for staying with us, it was an absolute privilege having you as our guest. It was gratifying to read that you rated our staff as being helpful. Your comments will be shared with our Team to reinforce the fruits of their efforts. We look forward to connecting in the future, Regards, Mark Wright Director of... More 

Sheboygan, WI
Top Contributor
79 reviews 79 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed September 28, 2014

Recently stayed here while attending a conference at the same facility. Stayed 2 nights in a room with 2 queen beds and a sitting area. 3 of us shared the room and had plenty of room. Always nice to stay in a room with a microwave and fridge too. The staff was very polite. There was a 2am wake up... More 

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear marytini, Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience on Trip Advisor after your departure. It is valued conscientious Guests such as yourself that provide us the feedback necessary to continue to... More 

Boston, MA
Top Contributor
111 reviews 111 reviews
111 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed September 27, 2014

Usually, I expect a Sheraton stay to be pretty mundane - nothing too great, nothing too awful, which is totally fine. This wasn't the case with the Sheraton St. Louis City Center. The location is somehow both good and bad. The hotel is steps away from a train station, meaning that you can get from the hotel to the airport... More 

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear latrell1, It was a privilege to have you as our guest here at the Sheraton St. Louis City Center Hotel & Suites; we take the matter of your safety and security very seriously. Due to an unforeseeable situation with a surge in the City's water supply, the Hotel experienced a Fire Alarm. Immediately upon learning about the alarm, local... More 

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Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Hotel Style:
#5 Green Hotel in Saint Louis

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