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St. Louis City Center Hotel

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400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
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St. Louis City Center Hotel
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705 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Budapest
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed today NEW

We stayed at this hotel and it was very good. We were seeing an Ed Sherin concert nearby and this was the perfect location. A short taxi ride to The Saint Louis Arch. The Arch is a must to go up. Great Views over St Louis.

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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

the key slot has a no somking sign. The room semelled of old smoke. Carpet looks like it hasn't been shampoo in years the same for the hall ways and elevators. I change to a different room. It wasn't any better. The walls were all marked up. I chosed this location because it was across the street from the Amtrak.... More 

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Matt S, General Manager at St. Louis City Center Hotel, responded to this review

Dear SA 2513, Thank you for taking the time to review your stay with us. Our staff takes great pride in creating a friendly environment for every guest and delivering exceptional service. We are a non-smoking hotel and are curently working on new procedures that will deter guests from smoking in our guest rooms. We value your feedback and appreciate... More 

Washington DC, District of Columbia
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Hotel.is extremely dated and in dire need of a renovation. Formerly a Sheraton it has a good location and fairly new owners. There will be a forthcoming renovation and rebranding. Until that happens tread lightly when staying here and do not accept the first room you are given. Some are really really bad others are just okay.

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Matt S, General Manager at St. Louis City Center Hotel, responded to this review

Dear DCAdGuy, We greatly apreciate your valuable feedback. Our lobby was renovated in 2013 and in June 2015 we have completed a remodel of our Executive Lounge on the 8th floor. Although, renovation plans are yet to be determined, we are excited about what the future holds for our hotel! Sincerely, Matt Sutherland More 

A TripAdvisor Member
2 of 5 stars Reviewed 4 days ago NEW

We stayed here while we were in town for the Cardinals game. The location is good for walking to the ballpark as it is only a half mile walk. The first room we were assigned smelled terrible so the housekeeper sprayed the room which made it worse. They did give is a different room that wasn't quite as bad but... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from a 3 night stay with family for a business weekend. The staff was great! We had a water issue in our room very late on our second night and they moved us quickly to a suite! And then made sure everything was ok! They went over and above several times for our large group! Thanks!!

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Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

The City Center was a great place to stay. Beautiful room, convenient to downtown and the food was good in both restaurants. Would definitely stay here again. Hint: room rate was $149 per night, but I went outside and made reservation on my cell phone using Trip Advisor App for $62. By the time I walked back inside to front... More 

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Matt S, General Manager at St. Louis City Center Hotel, responded to this review

Dear Mg R, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay! We look forward to seeing you again on your next visit to St. Louis. More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel due to the reasonable price, the proximity to the Scottrade Center, and the fact that we could bring our dog. The staff is very friendly, from the concierge to the valet. We found it funny how the bartender knew absolutely nothing about the area, but that's not a big deal. Not everyone is going to know... More 

Was this review helpful? Yes 1
Matt S, General Manager at St. Louis City Center Hotel, responded to this review

Dear Mangan247, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay and enjoyed all of the amenities that our hotel has to offer. We look forward to you staying with us again! More 

Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were driving from Nashville on a whim to visit a friend in O'fallon, decided to drive into St. Louis hoping to find a nice hotel, and so glad we did! The lobby was beautiful & luxurious which made us even more excited to go into our rooms. It was very clean, new, & spacious. I would recommend this place... More 

Was this review helpful? Yes 1
Bourbonnais, Illinois
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

When we arrived at the hotel we were greeted by a great staff. The lobby was nice and it had the most wonderful smell. It smelled like we were walking into a Hollister or Abercrombie & Fitch. When we arrived at our room, I was impressed by the size. The room was huge. The bed was nice, but all of... More 

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Matt S, General Manager at St. Louis City Center Hotel, responded to this review

Dear Paige C, Thank you for your review. We take great pride in delivering exceptional guest service. Our associates are the key to our success. The lobby was recently renovated in 2013 and we are delighted that you enjoyed the scent! Columns Lounge in our lobby features a great atmosphere, friendly service and is a great spot to catch up... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We were impressed with the location and character of this building. However, as soon as we checked in, I was disgusted at the room. The first room we entered smelled terrible of smoke. We asked to be relocated to a new room. The staff was extremely friendly, and had no issue finding a new room for us quickly. The second... More 

Was this review helpful? Yes
Matt S, General Manager at St. Louis City Center Hotel, responded to this review

Dear Kaycs2, We appreciate the kind words regarding our staff's friendly service. We apologize for the inconvenience that you encountered during your stay. While we are disheartened to learn of the negative experience with your stay, we have taken the opportunity to review our cleanliness standards with our team. Thank you for the valuable feedback. Sincerely, Matt Sutherland More 

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