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St. Louis City Center Hotel

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400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
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$70 (USD)
Best prices for: 1 room 1 guest
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St. Louis City Center Hotel
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St. Louis City Center Hotel
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671 reviews from our community

Traveler rating
    150
    227
    141
    91
    62
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215
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136
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Pittsburgh, Pennsylvania
Top Contributor
50 reviews 50 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Unusual that front entrance is not marked. Check- in fairly easy.for the Suite that cost a $35/ day up charge Overall rooms looked tired, furniture worn. After first night sleep I had a lower back ache and upper back pulling, mattress with bad dips on both sides. We asked the hotel maid to help rotate mattress before she maid the... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I travel hundreds of days per year for business, and have for the past 14 years. This hotel has proven themselves to be quite unique. My vehicle was broken into in the hotel's SECURE PARKING garage. Around 10k worth of gear was stolen. The manager did not even offer to comp the (excessive) parking fee. Due to the public nature... More 

Was this review helpful? Yes 2
Cape Girardeau, MO
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 1 week ago

My daughters and I stayed at this hotel on Saturday, February 28, 2015. My daughters treated me to "Disney, Frozen On Ice" tickets at the Scottrade Center across the street from this hotel. We arrived in St. Louis (135 mile drive) early in the afternoon hoping to be able to check in a little earlier than 3:00 p.m. We had... More 

Was this review helpful? Yes 3
Illinois
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the City Center hotel when in town to celebrate my daughter's birthday by attending a St Louis Blues hockey game. We took a train to St Louis and were surprised to see the hotel conveniently located less than a block away from the train station. What's more, the Scottrade Center (home ice for the Blues) was only... More 

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Gary A, Manager at St. Louis City Center Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope conveniently located twe are to events downtown and we are overjoyed to hear our hotel staff made your stay even more enjoyable. We hope to see you again very soon. Sincerely, Gary Adams Front Office Manager More 

Bloomington, Illinois
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I think I'm slightly left wanting after our stay here. The pictures of the hotel are very pretty, but it turned out to be an ordinary experience. When we arrived, we found out that we had to pay $17 to park for the night. Fortunately, I booked through Hotels.com and got our Jetted King Room for $75 before tax so... More 

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We had reservations for 1 night. On this given night we couldn't make it because we live 6 hours away from St. Louis and we had major ice and snow. Not only would they not give me any money back ( we had pre paid) the lady on the phone was so RUDE! Never EVER will I stay here!!!!

Was this review helpful? Yes 3
Matt S, General Manager at St. Louis City Center Hotel, responded to this review

Dear Trtddillard1, We sincerely apologize for the experience that you encountered. We strive to deliver 100% guest satisfaction for evey guest as well as potential guests. It is unfortanate that you were not able to stay with us. Rest assured your review has been reviewed our team. We apreciate the valable feedback and will review our cancellation policies. It would... More 

2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am not even sure where to start. I guess I will start by saying that the only reason I gave this a very generous 2 star is because of location and size of the room...that is because those were the only 2 good things I can actually say about the stay. We booked a Double Queen size room online... More 

Was this review helpful? Yes 1
Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

Dear Melanie L, My name is Brian Schneider, the Director of Housekeeping here at St. Louis City Center Hotel. First off I wanted to thank you for taking the time to give us the feedback regarding your recent stay. I am sincerely sorry about the experience you had at check in and throughout the stay. One of the expectations we... More 

ILLINOIS
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Arrived at hotel around 3:30 and was advised that our room was not ready, and if we would come back with in a hour it would be ready then. Ok, I understand that it was a busy weekend. After eating came back to the hotel, please note we had our 2 small grandchildren ages 6 and 3, who was ready... More 

Was this review helpful? Yes 1
Gary A, Manager at St. Louis City Center Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Springfield, Missouri
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

If you are going to Scottrade Center or Cardinal game, this is a GREAT location, within walking distance. I was impressed from the time I entered the lobby. The rooms, which we had a 2 Queen Suite, were very spacious with comfortable beds. My kids loved the indoor pool and it had a nice fitness center. We had 2 rooms... More 

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Senior Contributor
36 reviews 36 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 20, 2015

We reserved a king room on a Sunday night last minute due to incoming bad weather in the area. After reading some of the reviews on here I was a little concerned but I was very pleased with the room. It was one of the largest rooms I have ever stayed in. It was clean comfortable and the view was... More 

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