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St. Louis City Center Hotel

3.5 of 5 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
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St. Louis City Center Hotel
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St. Louis City Center Hotel
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657 reviews from our community

Traveler rating
    148
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    139
    87
    59
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209
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel on January 10 2015 I loved how big my room was and the view I had and the employees at the front desk greeted me and treated me. It literally took under 3 mins to check me in. The valet guys were very speedy as well. But the only 3 problems I had I felt... More 

Was this review helpful? Yes
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Courtney, Thank you for choosing the St. Louis City Center Hotel, It was a privilege having you as our guest. We truly appreciate the time you took to provide feedback on your experience. I would like to offer my sincere apologies for the disappointment you have expressed regarding the lack of service you received in our restuarant and at... More 

Illinois City, Illinois
Contributor
20 reviews 20 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for New Years Eve. My opinion of the hotel is that it's a nice place for the price I paid. The rooms are big and the bed was comfortable. One of the most important things is there was hot water in the morning in the shower.

Was this review helpful? Yes
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear goneracin18, Thank you for choosing the St. Louis City Center Hotel on your recent visit to St. Louis. We truly appreciate you staying with us and also appreciate the time you took to share your experience on Tripadvisor after your departure. It was gratifying to read that you enjoyed great value for a nice hotel. Thank you again for... More 

Blue Mounds, Wisconsin
Top Contributor
89 reviews 89 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were about 150 miles from St Louis late in the evening so I called to ask them to hold a room. The woman I talked to insisted that they absolutely would not hold a room without a credit card, and even then if we weren't there by midnight they were going to release it AND charge me for it.... More 

Was this review helpful? Yes
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear zeffantm, Please accept our sincere apologies for the dissatisfaction with your guestroom and dining-room experience. This is certainly not the St. Louis City Center Hotel experience we aim to provide our guests and I am truly sorry for your experience. I can understand how disappointing this must have been for you, with the sloped bed, load HVAC and the... More 

Illinois
Top Contributor
106 reviews 106 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

this was an excellent hotel. a bit of a walk to the riverfront but doable. nice hotel for concerts at the veterans memorial park couple blocks away. train is across the street. rooms are very nice. would go back

Was this review helpful? Yes
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Kevin T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mark Wright Director of Operations More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 21, 2014 via mobile

Wife & I came down for the bragging rights game. Stayed here to save a little $$$$ cause of the location. I was told that the hotel had free parking & shuttle service w/ in 3 miles. Total Bullish**, that was the only reason we stayed here. If they tell you that ask for it in an email or writing.... More 

Was this review helpful? Yes 1
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear chichi6969, We cannot even begin to explain how disappointed we were to read and review your comments detailing the dissatisfaction you experienced during your stay with us. Please accept my sincere apology for the miss-understanding and the level of service that you experienced. This is certainly not the experience we aim to provide our guests and I am truly... More 

Chicago, IL
2 reviews
5 of 5 stars Reviewed December 13, 2014

I stayed for one night. The front desk was friendly and I liked the lobby. My room was in great condition-clean and well kept. I also appreciated the front desk's help when I felt under the weather and they offered to help me select something from their small store. Checkout was also easy. I would definitely stay there again.

Was this review helpful? Yes
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Nitanni, I would like to personally thank you for the wonderful score you bestowed upon us on Trip Advisor. It was a privilege to have you as our guest, we truly appreciate you staying with us and the time you took to share your feedback after your departure. Your comments have been shared with our associates here at the... More 

Rochester, New York
Top Contributor
63 reviews 63 reviews
16 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed December 10, 2014

This hotel is located in a very walkable area of St. Louis. The rooms were clean and comfortable. We stayed on the SPG Gold floor, so maybe those rooms were recently renovated. Parking does cost extra. Great extras, like free drinks at cocktail hour. Really friendly staff. The design of the building was a little strange, but workable. All in... More 

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear AGAIG, It was a privilege to have you as our guest; we truly appreciate you staying with us and the time you took to share your feedback after your departure. This building opened in the early 1900s as a JC Penney warehouse and then a Browns Show factory. It was rehabbed and transformed into a hotel and condo, while... More 

Contributor
19 reviews 19 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 2, 2014

This is a large hotel that is trying very hard to squeeze the last few dollars out of some dated rooms. Fortunately I used points to book this room as a stopover hotel during a family vacation. We only stayed one night and that was enough. The rooms were clean and the staff was friendly but it just was not... More 

Was this review helpful? Yes
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Ctstowe, Thank you for choosing the St. Louis City Center Hotel on your recent visit. We thank you for your time to write your review of our hotel and really do appreciate the feedback. The recent Lobby, Fitness Center and Sun Deck renovation has really changed the look of our hotel, and we are continuing to renovate and upgrade... More 

Southern Illinois
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2014

We always stay here for hockey games and concerts. Always clean, super friendly, safe feeling in the parking garage. Bar is nice, bartenders are always friendly too! Clean rooms, quiet too!! Pets are welcome too.

Was this review helpful? Yes
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Unomartini, Thank you for choosing the St. Louis City Center Hotel for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your experience on Trip Advisor after your departure. It was gratifying to read that you rated all areas as excellent. Also, it was pleasing to learn that you... More 

Owasso, OK
Top Contributor
60 reviews 60 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 11, 2014

My friends and I stayed here during the NLDS since it was within walking distance to the ballpark. The hotel rooms were nice and big with some of the nicest bedding. The rooftop pool/patio area was fantastic and had an amazing view! My main complaint was the fact that in todays era, they wanted to charge $10.95 a night for... More 

Was this review helpful? Yes 2
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear Laser01Cobra, Thank you very much for choosing the St. Louis City Center Hotel, and for giving us the opportunity to demonstrating our commitment to total customer satisfaction. Good or bad, we truly believe that feedback is a gift. It was gratifying to read that you rated all areas as excellent; your comments will be shared with our Team. With... More 

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Additional Information about St. Louis City Center Hotel

Address: 400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — St. Louis City Center Hotel 3.5*
Number of rooms: 288
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Also Known As:
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Hotel Style:
#5 Green Hotel in Saint Louis

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