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St. Louis City Center Hotel

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400 South 14th Street, Saint Louis, MO 63103 (Formerly Sheraton City Center)
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St. Louis City Center Hotel
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St. Louis City Center Hotel
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687 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Henderson, KY
Top Contributor
58 reviews 58 reviews
10 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

Wife and I stayed here last week for a concert at the Scott Trade Center, which is just a block away. We pre paid for parking, had a huge room with a king size. Could have slept about 6 people in this room! Very quiet, never heard anyone while in our room. Will definitely stay here again!

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Perryville, Missouri
1 review
4 of 5 stars Reviewed 2 weeks ago

All staff were very friendly. Hotel was clean, and had a relaxing feel. Room was very spacious, bed was very comfortable. We were on the sixth floor, the view of the city was fantastic. This is the nicest hotel I have stayed in. Would love to go back. The only reason I didn't give five stars were minor, the ice... More 

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Des Moines, Iowa
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the Drury Inn just a few blocks away last night for the same price. Go there. The Drury's price included wifi, parking, hot breakfast, hot dinner AND three alcoholic beverages per person each evening. At the City Center, parking is $17 and wifi is $10. Beautiful hotel, but no perks. Very friendly staff at the front desk.... More 

Was this review helpful? Yes 1
Des Moines, Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I just wanted to say how overwhelmed I was at the courtesy and attentiveness of Larry the server in the Bistro. He was there with a smile both mornings, anticipated my every need and then some. It's been a LONG, LONG time since I had a server be that amazingly conscientious and really acted like he enjoyed his job and... More 

Was this review helpful? Yes 1
Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear kalynmc, It was gratifying to read that you rated all areas as excellent; your comments will be shared with our Team. With feedback from conscientious guests such as you, we can continue to strive to exceed all guests’ expectations. We truly appreciate your patronage and hope that we have earned your loyalty and future business. Warm regards, Mark Wright... More 

Illinois
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for one evening, during the week, for a concert across at the Scottrade Center. The hotel was easy to access, parking (although an additional $17) was plentiful, and there was no wait to check-in. The staff was very friendly and the room was large. We stayed in a king-suite, with no complaints on comfort and/or cleanliness ... and... More 

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Mark W, Manager at St. Louis City Center Hotel, responded to this review

Dear GEMD_1996, Thank you for choosing the St. Louis City Center Hotel, It is always a privilege to have you as our guest. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Your comments regarding... More 

Wentzville, Missouri, Usa
Top Contributor
57 reviews 57 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our experiences is a lot like other reviews, very large rooms, great water pressure, and friendly staff and I will add great workout room and large pool........BUT housekeeping needs a great improvement. Three night stay and room not vacuumed, stains in bed sheets, comforter, pillows, carpet and couches. Hair left in shower after each cleaning. Watched the same room service... More 

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Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

Dear Warrenwb, I'm very sorry to read that your stay was so disappointing. I know how frustrating issues like this can be and assure you this is not how we train our staff. We have printed your comments, addressed the issues, and provided valuable feedback to the associates regarding this incident. We have also used your comments as training topics... More 

Old Appleton, Missouri
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Though the location was prime, this hotel is not a place I ever plan to stay again. $17.00 just to park at a hotel that I already paid for? That's ridiculous. As soon as we got to the floor of our room, the smell of marijuana was so strong I got a headache and it was only amplified in our... More 

Was this review helpful? Yes 1
Gary A, Manager at St. Louis City Center Hotel, responded to this review

First and foremost I would like to express my gratitude for reviewing your recent stay with us. Feedback is a gift from our guests that allows us the opportunities to develop and grow our property and staff in the direction our guests are looking for. I am heartbroken to see that you have left The St. Louis City Center without... More 

Contributor
18 reviews 18 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 21, 2015

Perfect get away for my husband and I. Super spacious room, hot shower was fantastic! Super comfy beds and pillows! On site lounge with a delicious menu. Staff is friendly and helpful. Right across from the Scott Trade Center. A little further from Busch Stadium than we like, but would definitely stay again!

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Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

Saranicole0124, Thank you for the great review of our hotel after your recent stay. We love hearing the positive feedback about our property and appreciate you taking the time to fill out the online review! We can't wait to see you next time! Thank you, Brian Schneider Director of Housekeeping More 

Saint Joseph, Missouri
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 17, 2015

The lay out of our room was great. Walking in the door there was a comfortable room with sofa & chair, tv, desk, and counter with frig & coffee maker. Go around the corner & a spacious bathroom with double sinks and through another door, the shower, etc. If you had gone straight from the first room you would find... More 

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Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

732DianeS, Thank you so much for taking the time out of your day to give us the feedback about your recent stay. We love hearing that you enjoyed yourself and I look forward to welcoming you back! Thanks again, Brian Schneider Director of Housekeeping More 

Valparaiso, Indiana
Contributor
12 reviews 12 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 16, 2015

My husband and I and another couple-friends of ours took Amtrak to go see The Blackhawks play the Blues. This hotel is right across the street from the train station, and right in front of Scottrade Hockey Center. We booked a King room, and were VERY happy with it, as was our friends with theirs! HUGE HUGE room,comfy bed ,a... More 

Was this review helpful? Yes
Brian S, Director of Housekeeping at St. Louis City Center Hotel, responded to this review

mommy123456, I'm very happy to see that you enjoyed your stay at our property! Thank you for taking the time out of your day to give us the great review! I look forward to welcoming you back to the hotel next time you stay in St. Louis! Thanks again, Brian Schneider Director of Housekeeping More 

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