Hotel is in a good location - easy downtown access w/ convenient on site parking ($17). My room was huge and clean. Staff in the hotel is extremely helpful. The hotel is showing a bit of age, but it is still well-maintained.
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After reading some reviews I was a bit nervous about the hotel, we were looking to stay at the Westin but that was fully booked.
But I have to say I was happy when we arrived at 10am the staff was really nice and were able to get in our room, and the room was very large and had great...
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Good morning sdbh,
We would like to thank you for your recent visit to our property and the feedback. Although our rooms are in need of updating, we are happy to hear that our associates took great care of you. We definitely strive for excellence in guest relations and am happy to hear that our team delivered.
We look forward...
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Room was a great value compared to other downtown hotels. Location was pretty decent--right by metrolink and downtown trolley stop and other buses. Enjoyed the coffee machine in the room as well as the clealiness of the room. Great for a two day stay!
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Good morning Amootrav,
Thank you for your recent stay and your feedback. Our location is great for our guests as we do have public transportation across the hotel and are within walking vicinity to sporting & entertainment venues. We are happy to hear that you enjoyed our in room coffee machines with Starbucks coffee. We are happy to hear that...
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Staff was very friendly. Room was a lot bigger than I expected it to be. Toiletries that came with the room were nice. Location was decent, but wish it was a TINY bit closer to restaurants and such. Room service was A LOT more expensive than other hotels (e.g. chips with a side of guacamole and salsa= a little over...
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This hotel was very nice, clean. It was close to the MetroLink and the Stadium. The rooms were very nice, the staff was friendly.
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I don't know if management reads these posts, but my advice for them is that they need to take their staff on a field trip to learn how to ride the metro and visit local sites. One of the great features of this hotel is that it is right on the metro line where it is an easy ride to...
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Good morning M3Montana,
Thank you for your recent stay & feedback. Our proximity to the metro, sporting & entertainment venues is a great asset to the hotel. Most of our associates are extremely familiar with the stops on the metro & we will ensure that all of our associates have the proper information. We want to apologize for the room...
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Great hotel to catch the metro link or for attractions at Scott Trade Center. Clean rooms, nice pool area, good food, but took forever, parking is pay, east access to all St. Louis area attractions. Stayed here for a concert for my daughter and the crew stayed in the hotel. They were so nice the dancers and singers stayed down...
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Good afternoon mommyto11978,
We are delighted to hear about the great experience you had during your most recent stay with us. Our location is a definite perk to our guests due to it's proximity to public transportation as well as the Scott Trade, Peabody & Busch Stadium. We are glad to hear that your daughter was able to meet and...
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My son was recently married in St. Louis and we booked 40 rooms for the occassion. Lisa, the room coordinator was excellent in accommodating all of our guests. I was in constant contact with her the month prior to the wedding. She was helpful, informative, and always returned my calls. Our wedding was not at the hotel, but on Sunday...
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Good afternoon Judy S,
We are happy to hear about your wonderful experience with us. I will be sure that Lisa, Kate & Katrin are properly recognized for taking such good care of your family & friends. It is always very rewarding to hear our associates names being mentioned as it shows what a great team we have that wants...
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My wife and two of our children recently spent two days at the hotel while sightseeing and visiting colleges in the area. The room we had was large and the staff at the hotel was friendly and the overall stay was fine. That's the good stuff - and overall, it was pretty good. The hotel is right downtown and couldn't...
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Good afternooon Ephtraveler,
Thank you for your feedback and we are glad to hear that our associates were very accomodating. We do pride ourselves on ensuring our guests satisfaction & safety.
Although our hotel is in need of updating, it brings us great pleasure to hear that the staff was courteous and took care of you & your family.
We...
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We stayed at the Sheraton for the Go St. Louis Half Marathon weekend. It was a very busy weekend for the city with the NRA Convention, opening home games for the Cardinals and the hockey playoffs. As I always do before I travel I research TripAdvisor and was a little concerned with the reviews of the Sheraton. However, those concerns...
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Good day Dgtray,
We would like to thank you for providing feedback and are happy to hear that you had a great stay with us during one of the busiest weekends in the city. It was great atmosphere with so many events on going. We are glad to hear that the service you were provided great. We take pride in...
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