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All 122 Saint Louis hotels

Sheraton City Center St. Louis

3.5 of 5 Hotel   |   400 South 14th Street, Saint Louis, MO 63103 (Downtown)
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Ranked #65 of 122 hotels in Saint Louis
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 weeks ago
sunlover40 Chicago
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571 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Elmhurst, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

Staff was polite and always friendly. The hotel is outdated and not cleaned well. I could see the build up of dust under the furniture in our room and along the baseboards throughout the hotel. The breakfast and appetizers in the club lounge were good. We stayed at this property because of its proximity to the Scottrade Center, which is... More

Was this review helpful? Yes 1
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Guest: Thank you for taking the time to provide us with your comments after your departure. Guest feedback is so crucial to our success, and I want to thank you for sharing your thoughts and observations regarding your recent visit. I was disappointed to read your comments, and I would like to personally apologize for the unacceptable cleanliness level... More

Chicago
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were fortunate enough to have a double queen on the club level - it was plenty big and perfect for our family of 5. The pool was a good size, but they didn't have towels for 2 days (despite calling and requesting them.) The Club lounge was great, but I think a bit overwhelmed with the number of families... More

Was this review helpful? Yes
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Guest, Thank you for taking the time to write your review of our hotel, your comments are very much valued. I would like to apologize for the inconvenience encountered at the pool. We have looked into the issue, please rest assured that steps have been taken to correct the deficiency. Also, I would like to thank you for your... More

Lincoln, Nebraska
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was large, we had a King size bed, and clean. The hotel itself was fine, however seemed very outdated. This doesn't affect the overall stay, but to some it matters. The front desk staff was very pleasant and always willing to assist when needed. We booked this hotel via Hotwire and the cost was inexpensive The hotel was... More

Was this review helpful? Yes
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Guest: Thank you choosing the Sheraton St. Louis City Center Hotel for you recent visit to St. Louis. We appreciate the time you took to comment about your recent stay. With feedback from conscientious guests such as you, we can continue to strive to exceed all guest’s expectations. The recent lobby renovation has really changed the look of our... More

Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am a platinum spg member so we stay at Sheraton hotels often. The reviews were all over the place on this hotel but the location is great so I thought we would give it a shot. Big mistake! The suite was a nice size but filthy. We sucked it up the first night because they were sold out. Told... More

Was this review helpful? Yes
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Mr. MIjudge, Thank you for taking the time to share your feedback regarding your recent visit. Let me say that we are extremely sorry and disappointed that your guestroom here at our property was less than the Sheraton experience you should have received. We endeavor to do our best at creating great guest experiences and we really take it... More

Rineyville, Kentucky
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were in town for basketball games at the Scottrade Center. The location was perfect as it was basically right across the street. The hotel was average considering the price range. We had requested the green saver program in lieu of maid service but the maid still came into our room and we did not receive the credit on our... More

Was this review helpful? Yes 1
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Guest, Thank you for taking the time to write your review. Your comments are greatly appreciated. There is no better learning tool for us than direct feedback from our guests. We take our guests feedback extremely seriously and have taken action on your observations. These issues that you mentioned are not typical of a Sheraton experience and I sincerely... More

Albuquerque, New Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staff were pleasant but this hotel is extremely dated and run down. Wallpaper was torn and peeling, cups and coffee were not replaced from previous guest. The rooms are very large..so large in fact, the heating/cooling system that is located in the bedroom, really only works in the bedroom. Amenities are sparse. For the price/brand, this hotel should be so... More

Was this review helpful? Yes 1
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Guest, Thank you for taking the time to write your review about our hotel. I would like to apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. We have looked into each issue that... More

Des Moines, Iowa
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Missed opportunity for this hotel. Good location for Scott trade center, but that is only real benefit of this hotel. For the rate paid...much more is expected. Lobby is good, but extras are definitely missing here. If you want a bargain...this isn't it.

Was this review helpful? Yes 2
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Guest, Thank you for taking the time to write your review of our hotel. It is always our intention to have every guest leave our hotel looking forward to their next visit, and I most sincerely apologize there were some areas where we failed to meet this goal in your case. We take our guests feedback extremely seriously and... More

Paxton, Illinois, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After reading some of the reviews about this property here on TripAdvisor, I was a little worried about staying here. The worries, though, were completely unfounded. Every part of our stay was great...it couldn't have gone any better. Check-in was painless, and the two workers were both very friendly. When they found out why we were there (daughter's surgery), they... More

Was this review helpful? Yes 1
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Guest, Thank you for choosing The Sheraton St. Louis City Center Hotel & Suites for your recent hotel visit. We truly appreciate you staying with us and appreciate the time you took to share your comments on TripAdvisor. It was gratifying to learn that you experienced what we try to instill in our associates, “going above and beyond” and... More

Rome, Italy
Senior Contributor
46 reviews 46 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Our stay at this hotel was average, our club suite was a little disappointing, and the club room facilities were too. The room was large, but dated. The staff were friendly and the young lady who served our meal in the restaurant was extremely friendly and helpful.

Was this review helpful? Yes
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Guest, Thank you very much for choosing the Sheraton St. Louis City Center Hotel & Suites. We truly appreciate you staying with us and appreciate the time you took to share your comments after your departure. Although we continually strive for excellence, there are times when our guests may experience less than satisfactory. I would like to thank you... More

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed March 3, 2014 via mobile

Heat did not work. They offered to change rooms but this was at 12:20am in the morning. They gave us extra blankets but sleeping with a coat, gloves and hat on was not fun. Plus we had some cute pink mold in the bathroom.

Was this review helpful? Yes
Mark W, Manager at Sheraton City Center St. Louis, responded to this review

Dear Guest, Thank you for your review regarding your stay with us. I was disappointed to read your comments, and I apologize for the inconveniences you encountered. Please rest assured that our maintenance team has corrected the issues in the room. I can assure you that service and attention to detail are our top priority for total customer satisfaction. We... More

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Additional Information about Sheraton City Center St. Louis

Also Known As:
Sheraton City Center St. Louis Hotel
Sheraton City Center St. Louis Hotel Saint Louis
Sheraton Hotel Saint Louis
Sheraton Saint Louis
Saint Louis Sheraton
Address: 400 South 14th Street, Saint Louis, MO 63103
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Saint Louis
#47 Family Hotel in Saint Louis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton City Center St. Louis 3.5*
Official Description (provided by the hotel):
Sheraton St. Louis City Center Hotel & Suites is a beautifully appointed hotel in the heart of downtown. ... more   less 
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