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Westin St. Louis

Certificate of Excellence
GreenLeadersBronze level
811 Spruce St, Saint Louis, MO 63102
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Westin St. Louis
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Ranked #9 of 123 Hotels in Saint Louis
Certificate of Excellence
GreenLeadersBronze level
A recent review
5 of 5 stars Reviewed May 30, 2012
Wally O Columbus, Ohio
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1,054 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Westin St. Louis
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Columbus, Ohio
1 review
5 of 5 stars Reviewed May 30, 2012

Just stayed at the Westin St. Louis. A marvelous property and the staff is awesome. I was entertaining a dozen out of towners and put them up at the hotel. The staff made a special effort to get all the rooms ready early because my guests were coming in and then we were all going to the Cardinals game across... More 

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Christine C, Manager at Westin St. Louis, responded to this review

Thank you for sharing your comments! We are delighted you chose the Westin St. Louis to host your out of town friends. We make every effort to accomodate early arrivals, if and when it's possible. We look forward to hosting you and your friends again! More 

Pittsburgh
Top Contributor
50 reviews 50 reviews
24 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed May 28, 2012

My family and I travel the country to visit different major league ballparks. We were excited to order excellent Cardinals tickets and looking forward to staying at the Westin, after reading the reviews. There were several events going on in St. Louis that weekend and I knew that hotel rooms were at a premium. Since our flight did not land... More 

Was this review helpful? Yes 1
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for your candid comments regarding your stay in April. We strive to accomodate all bed-type requests, and in the event we cannot, we do our best to make similar accomodations. Our suites, which are larger than our deluxe guest rooms, offer nearly twice the amount of space, plus an additional 1/2 bath, with a separate parlor and dining... More 

Louisville, Kentucky
Contributor
17 reviews 17 reviews
7 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 28, 2012

Spent one might here over memorial weekend to catch a cardinals game at Busch. Literally across the street, self parking is complimentary, room spacious and bathroom massive and fabulous. Wi-fi a reasonable $11 for 24 hours. Staff just super nice. Somebody really put some effort Into finding unique and original art for rooms and hallways. Would have been nice to... More 

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Hartford, CT
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 26, 2012

I'm a SPG Gold member and a Westin fan. The rooms are nice, and the location is excellent if you're attending a baseball game. It's easily accessible from the light rail system. However, they were certainly having a bad day with service. A colleague and I were both told that our rooms were being prepared and that they'd be ready... More 

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Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to share your comments. I apologize for the poor service you received. Our check-in time is after 3pm and we strive to have all available rooms ready for each guest's arrival. I have personally shared your comments with the front office staff to address their tone when servicing each guest. We hope to have... More 

Elizabethtown, Kentucky
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 25, 2012

The location is just a mere couple hundred feet from the ball stadium making it the best place to stay if you want to go to a game. The cost for parking is $19 a night and if you want internet, it is 10.95 a night. Room is big and the bathroom is bigger. There is a fridge, minibar, hair... More 

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Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to post a review. We offer all the luxuries one would expect as we are a full service, four diamond property. Our parking is convenient and secure with in and out privileges; and monitored around the clock, with both self and valet parking available. We are delighted you encountered perfect service during your visit... More 

Greenwood, Indiana
1 review
5 of 5 stars Reviewed May 22, 2012

I stayed on 2 separate occasions...the first I was approximately 35 minutes past check out and yet they allowed me to check out for one day only. The chicken salad wraps are fantastic and make for a wonderful meal. I received fantastic service in addition to the wonderful room.

Was this review helpful? Yes
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for your comments! The chicken salad wraps are part of our new menu in the Clark Street Grill and we're delighted that you enjoyed them! I've personally shared your comments with our Chef and culinary staff. When we can, we're happy to accomodate check-out past the standard time, which allows for a little extra time of renewal. We... More 

Pennsylvania
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 21, 2012

Our family went to St. Louis for a college graduation. We had 2 rooms for 3 nights. Yvette at reception was very attentive and took the time to find me a very quiet room. The service was exceptional. Both rooms were huge, spotless, well appointed and the beds heavenly. Even the attendants at self-park were so friendly. We had a... More 

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Christine C, Manager at Westin St. Louis, responded to this review

Thank you so much for your wonderful comments! I have personally shared them with Yvette, who takes pride in her job and we're thrilled it shows. Nothing's better than a late afternoon 'power nap' in a Heavenly bed to leave you feeling refreshed. We look foward to hosting you again whenever your travels bring you back to St. Louis. More 

Highland, Illinois
1 review
5 of 5 stars Reviewed May 21, 2012

I have stayed at many Westins and this Westin ranks up there being one of my favorites. I loved the cleanliness of the hotel and the nice size rooms. We went with 2 other couples to celebrate our Anniversaries and Maranda at checkin took good care of us. This Westin is less than a block from Busch stadium and ballpark... More 

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Christine C, Manager at Westin St. Louis, responded to this review

Thank you for making us a part of your celebration! I have personally shared your comments with Maranda, and thank you for taking the time to post a review. We wish you many more years of happiness and hope to continue to be a part of your annual celebration. More 

Walnut Creek
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 16, 2012

I have been traveling to STL 2-3 times a year,for the past 15 years. Westin's are always a safe bet, however, this intimate location has a staff who are incredibly attentive and helpful. The rooms are spotless, the fitness area is superb and if you have time for a facial or massage, I highly recommend it. If you business is... More 

Was this review helpful? Yes
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to post your comments. We are conveniently located within steps of several attractions in the downtown area. Our fitness center is larger than most, and offers spa services, which hopefully left you feeling renewed. We look forward to welcoming you back in June! More 

Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 13, 2012

This gem of a Westin was a suprise find during my recent one night stay. I was impressed how the renovation maintained bldg exterior but inside was a clean, modern hotel in brown/biege hues. Room was clean, bathrrom very spacious (loved glass enclosed shower). My room 637 was so big. Best of all was Yvette at checkin/check out, it's always... More 

Was this review helpful? Yes
Christine C, Manager at Westin St. Louis, responded to this review

Thank you for taking the time to post a review! Because our building is historic, it allows for us to offer larger guest rooms and guest bathrooms, including a separate shower. The mix of historic structures with modern decor offers a sophisticated atmosphere. I have personally shared your comments with Yvette! We look forward to hosting you again whevener your... More 

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