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All 123 Saint Louis hotels

Westin St. Louis

4.0 of 5 Hotel   |   811 Spruce St, Saint Louis, MO 63102 (Downtown)
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Westin St. Louis
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Ranked #11 of 123 Hotels in Saint Louis
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
4 of 5 stars Reviewed October 16, 2014
MavsFan125 Farmers Branch, Texas
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954 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Westin St. Louis
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Farmers Branch, Texas
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 16, 2014

Nice hotel and in a great location downtown. The staff are very friendly, and all the downtown attractions are within an easy walk. The only downside is that the valet parking area can be a little congested, although the valets were extremely friendly and efficient.

Was this review helpful? Yes 2
TX
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 15, 2014

I booked this hotel several weeks ago as the Westin was listed as a part of the Rock N Roll marathon series "partner". I am running in both the Saturday morning and Sunday morning events (Half Marathon beginning at 7 a.m.) I purposely booked this hotel due to it's proximity to the race and EXPO as I am totally unfamiliar... More 

Was this review helpful? Yes 5
Robert W, General Manager at Westin St. Louis, responded to this review

Dear medwards, We truly apologize for having to relocate your reservation. Although relocating is very rare for us, it is something we never intend to do, and believe it or not, we are very sensitive to how this can personally affect our relocated guests. I am completely aware of the this weekend’s situation and know that my team and I... More 

Chicago, Illinois
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 14, 2014

Booked this hotel MONTHS in advance for the Rock 'n Roll Marathon. I paid for my registration and trained MONTHS for this race. Six days before the race, I receive a letter telling me that I no longer have a reservation there due to contractual obligations (meaning the Cardinals have extra games and they have to accommodate the fans). I'm... More 

Was this review helpful? Yes 3
Robert W, General Manager at Westin St. Louis, responded to this review

Dear Dick S, Per your request, I will not reply to your review except for stating that every guest we had the opportunity to speak with directly, we were able to come to a favorable conclusion with to this unfortunate situation. Thank you. Robert W. General Manager More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 13, 2014

The Westin StLouis has notified me six days prior to the Rock n Roll marathon that my hotel reservation will be moved from a few blocks from the event to 20 miles away!!! Coincidentally the NLCS game 6 and 7 could potentially occur this same weekend so my family is bumped 20 miles to Westport. Amazingly the leadership of this... More 

Was this review helpful? Yes 4
Robert W, General Manager at Westin St. Louis, responded to this review

Dear Charles G, On behalf of the entire team, I would like to give you my sincerest apologies for having to relocate your accommodations to another Four Diamond, Downtown St. Louis hotel. Since the posting of this review, I am fully aware of the conversations you have had with our management team which has resulted in your ultimate satisfaction from... More 

Omaha, Nebraska
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 13, 2014

We consider this our luxury indulgence when we go to STL. Everytime we have stayed here ( i think four times) the staff and the hotel have been consistantly good. The prices are up sometimes but check for specials and ASK for a special rate or promotion.

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Winnie, Texas
Top Contributor
146 reviews 146 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed October 11, 2014

This is our 2nd time to stay at the Westin and we were so glad we were able to get a room since the area was filled with visitors for the SF Giants/Cardinals playoff game & the 49ers/Rams game. The staff was very friendly and helpful when we checked in - she gave us a list of local restaurants to... More 

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Springfield, Missouri, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 8, 2014

Booked a room several weeks in advance. Called and confirmed reservation twice. Received an e-mail shortly before arrival that the hotel decided to move us to a hotel far away. We never would have chosen the hotel they moved us to. All hotels closer are now sold out. Frustrating and unfair.

Was this review helpful? Yes 3
Robert W, General Manager at Westin St. Louis, responded to this review

Dear Shelly S, On behalf of the management at the Westin St. Louis, I would like to offer you my sincerest apology for having to relocate your reservation. This is something the hotel tries to avoid and we are very sensitive to our guests inconvenience. I am aware of your relocation and we alerted you as soon as it became... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 8, 2014

Very disappointed with the way we were treated by staff. Dodgers were staying there too and we were treated as if we were a lower class. Game time was changed of playoff game so we had to stay another night. They raised the rate from 290 to $490 because they said supply and demand . The lady at front desk... More 

Was this review helpful? Yes 3
Robert W, General Manager at Westin St. Louis, responded to this review

Dear Ragucci Thank you so much for posting your review and experience on Tripadvisor.com. I am very disappointed to read about the less-than-courteous service you received at the Front Desk and I assure you this encounter is not at all indicative of the way we normally operate. Please rest assured that my team and I do not accept this type... More 

1 review
5 of 5 stars Reviewed October 7, 2014

Clean modern hotel and exceptional service by the Westin staff. Highly recommend anyone looking for a hotel around the St Louis area to give this a try. The staff went out of their way to make our family feel welcomed.

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East Greenwich, Rhode Island
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 5, 2014

First, a complaint. We drove into St. Louis just as local fans were all arriving for a baseball game. Busch Stadium, home of the Cardinals, is across the street from the Westin. In all this traffic, the entry into the Westin's courtyard was not well marked or easy to discern. So, I was a bit annoyed upon arrival. The young... More 

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Additional Information about Westin St. Louis

Address: 811 Spruce St, Saint Louis, MO 63102
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin St. Louis 4*
Number of rooms: 255
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, AAA Travel Services, Priceline, Hotels.com, Travelocity, Orbitz, Odigeo, TripOnline SA and Tingo so you can book your Westin St. Louis reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin St. Louis Hotel Saint Louis
Westin Saint Louis
Saint Louis Westin
Westin Hotel St Louis
Hotel Style:
#2 Romantic Hotel in Saint Louis
#2 Spa Hotel in Saint Louis
#3 Business Hotel in Saint Louis
#4 Luxury Hotel in Saint Louis
#6 Green Hotel in Saint Louis
#9 Family Hotel in Saint Louis

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