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Chase Park Plaza

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212 - 232 N. Kings Highway Blvd., Saint Louis, MO 63108
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Chase Park Plaza
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733 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed yesterday NEW

Go to the holiday express next to the chase! It was dirty from check-in on. Next day they didnt clean at all until we told them. Came back-still nothing. We had to wait at the bar untill 11pm to get the clean room. AC didnt work first night... They said they repaired it but it didnt work the second night....... More 

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Saint Louis, Missouri
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I actually live at the Chase. There is a young man named Pat who works at the pool who is spectacular. He always makes sure we have towels, he brings water over and remembers our names. We have been here for 3 years and this guy is terrific.

Was this review helpful? Yes 1
Mississippi
Level Contributor
98 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 1 week ago

We did not realize any historical significance but the hotel is evidently old though our room was very nice and spacious after they moved us because the air conditioner was making quite a racket I our first room. It was a metal against metal Vibration that made a most annoying sound. The engineer could not stop it so he called... More 

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ChaseParkPlazaHotel, General Manager at Chase Park Plaza, responded to this review

Your stay at The Chase Park Plaza sounds like it was absolutely wonderful! We’re so pleased that we were able to work with you and find a much better room for you, and appreciate you reaching out to us when things were not as you had expected. We love that you noticed so many of the exciting amenities we offer... More 

Hollister, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Employees need training for proper customer service. After trying to convince me they didn't have my 2 bedroom suite I had reservations for, pool side bar employee tosses beer and shoved my lime into the can emerging his thumb, was told by valet to stand in the sun by the street curb for our cab. Cab pulled up, we got... More 

Was this review helpful? Yes 1
ChaseParkPlazaHotel, General Manager at Chase Park Plaza, responded to this review

First and foremost, we apologize for the challenging stay that you have described. Our staff works very hard to ensure that our guests are completely satisfied with their stays and we do regret that your visit started off on the wrong foot with a reservation mix-up. We appreciate you sharing your concerns with our management team and we thank you... More 

1 review
4 of 5 stars Reviewed 1 week ago

My husband, son and I stayed for one night as our son had surgery the next morning. When the staff found out the reason for our visit they went out of their way to bring little extra treats to my baby to keep a smile on his face. As two stressed out parents dreading our baby's surgery I cannot tell... More 

Was this review helpful? Yes
ChaseParkPlazaHotel, General Manager at Chase Park Plaza, responded to this review

It was absolutely our pleasure to provide you with the most stress-free experience that we could, knowing all that you had on your mind. Your beautiful little boy made quite an impression on many of our staff and we do hope that his surgery went well. Thank you for sharing your appreciation of the efforts of our staff. We look... More 

Cranford, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The check in and concierge staff is excellent. After that it is all down hill. At check in we were told the room was ready and just needed a supervisor check. 1 1/2 hours later, still not checked. Got in 1/2 later. The same happened to 2 other groups the next day and the following day. A routine not an... More 

Was this review helpful? Yes 1
ChaseParkPlazaHotel, General Manager at Chase Park Plaza, responded to this review

While we are happy to read that our location and dining option made your stay enjoyable, we are truly disappointed to read about your recent experience and apologize for any wait that you encountered while your room was being prepared. Your comments will be shared with our Housekeeping staff in order to pinpoint areas that need improvement. Thank you for... More 

Leawood, Kansas
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came to town to see some relatives and friends. We stayed at the Chase because it was close to so many good restaurants in the Central West End that we could just walk out the door. The hotel room cost was reasonable, considering all you had in the hotel and the quality of the rooms. The staff throughout the... More 

Was this review helpful? Yes
ChaseParkPlazaHotel, General Manager at Chase Park Plaza, responded to this review

How wonderful to hear that you fully enjoyed your stay at The Chase Park Plaza and had a chance to visit with family and friends while in St. Louis. We sincerely appreciate your kind comments for our staff and will be sure to share your review with everyone! It would be our pleasure to welcome you back and we thank... More 

Rogers, Arkansas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Such a great location. The hotel is surrounded by great places to visit. Spent time checking out local spots. Brunch at Crepes which is right around the corner. Visited all the Forest Park has to offer. So convenient to base out of the hotel. The poolside is lovely! What a beautiful place to have a drink in the evening. The... More 

Was this review helpful? Yes
ChaseParkPlazaHotel, General Manager at Chase Park Plaza, responded to this review

Hearing that you’ve already planned a future stay makes us very happy! We’re thrilled that you had the opportunity to enjoy so many amenities, such as our tranquil pool area and our perfect location to Forest Park. We do apologize for any lack of service you encountered and will discuss with our staff why there were delays with assisting you.... More 

Fenton, Missouri
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Upon arrival I waited in line for 20 min. Only 2 desk clerks on busy 4th of July. Paid for early check in only to be told my suite would not be ready until 4pm, "sorry" she said. Told to have a complimentary beverage and appetizer while I waited.I was then presented the check and told I would have to... More 

Was this review helpful? Yes 4
ChaseParkPlazaHotel, General Manager at Chase Park Plaza, responded to this review

We do appreciate you sharing your perspective and wish that your stay had been a better experience. It seems there were a few areas where we could have worked harder to impress you, and for that, we apologize. We are a bit puzzled by the early morning call you received, as this is not at all our policy. Please accept... More 

Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We ended up in St. Louis over the July 4th weekend at the last minute. We looked online for hotels near the fireworks for the 4th. We stumbled upon this hotel and it looked nice, so we booked it figuring it would be just another ordinary hotel. We were pleasantly surprised by beauty and amenities offered by this hotel. We... More 

Was this review helpful? Yes 1
ChaseParkPlazaHotel, General Manager at Chase Park Plaza, responded to this review

How wonderful to hear that your impromptu trip to St. Louis afforded you a stay at The Chase Park Plaza! We’re so pleased that your experience was second-to-none and provided you with a memorable stay. It would be our pleasure to have you return and we thank you for your kind review. More 

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