Its been several months since I stayed at the Mayfair and I do really hope they are renovating the hotel--especially the public spaces. Its in a great location with great "bones" and has the potential to be spectacular. My room was great, spacious and renovated--there were a few details that could be fixed (i.e. cracks in the bathroom walls, too...
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Stayed there for the Monavie Conference at the Conference Center. Appreciated the close proximity to all we needed. Rooms were eye appealing, were missing faceclothes the 2nd day but young Steve on the night shift made up for any thing that could have gone wrong. The other young man on night shift was great also. steve has a million dollar...
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We waited forever to check in and finally got to our room. It was a very nice and modern room with a nice living room. Loved the room. But there were empty beer bottles in there and door was open when we got there. I called down to make sure no one was staying there. The guy said to come...
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Dear Guest,
It would appear that our front desk initially sent you to a room that had not yet had the housekeeping process completed. We do apologize for the waits in getting you to your room, as we had a very busy weekend, and the hotel was completely sold-out.
The Mayfair suites have two styles, and the decor of the...
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I had booked the hotel for the FIRST Robotics World Championship. The front desk staff was very kind and offered a tour of the rooms. Upon touring the hotel I canceled my reservation. The rooms were tiny, dark and musty. It would take a lot of renovations to bring it up to the grandeur that it had once been.
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Dear Guest,
We are truly sorry that you did not find The Mayfair to be up to your standards. We take all comments, positive or otherwise, as an opportunity to improve upon and surpass expectations. We do hope you were able to find accommodations that suited your tastes, and you enjoyed the Robotics competition and your visit to St. Louis....
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We stayed Aprii 25-29th during the FIRST Robotics World Championship.
I was really worried about the mixed reviews I had senn after I booked the room.
Being there for the competition meant tons f kids, going to the convention center by 7:00 getting back late, very tired.
The hotel was gorgeous & wonderful. The desk clerks were great. The hotel...
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Dear Sue Ann,
Thank you so much for your kind comments, I have taken the opportunity to share them with all the team members you mentioned. We truly enjoyed having the many groups of truly gifted young people as our guests, and hope to see many of them again next year.
Sincerely,
Peter Arscott
General Manager
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In town for the FIRST World Festival, was glad this hotel was close to the convention center as well as within walking distance of a market and several good eating establishments. Also glad that I didn't have much time to spend in the room. The cabinet housing the TV and with drawers for clothes was smack dab in the middle...
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Dear Guest,
Thank you for your candid review of your stay at the Mayfair. From your description it would appear that you stayed in one of our standard king rooms. Point taken regarding the large armoire housing the TV. Based upon your comment, we are in the process of retrofitting these units with bi-fold doors that open flush with the...
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After reading several reviews prior to our trip, I was a bit worried about staying here, but we were pleasantly surprised with this hotel.
I was traveling with our FIRST Robotics Team, which includes 20 students and 5 adults.
The rooms (all king suites) were nicely decorated, clean, and spacious. The students sleep 4 to a room, and they loved...
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Dear Guest,
Thanks you very much for the kind comments. I will be sure to pass on to the appropriate team members. The entire staff of the Mayfair enjoyed having the many Robotics teams visit, and were very impressed caliber of the kids attending. We do try and cater to the wants and needs of our guests, and are just...
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Just survived a 5-night stay at The Roberts Mayfair and am warning others to avoid this place. Upon check-out, I told the desk clerk to start sending out resumes so he doesn't go down with the business. Not sure how the owner expects to find success with the following issues:
- No heat
- Cracked, stained tub
- Stained furniture...
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1) Arrived early and desk clerk verified room availability and said we could check in. Another clerk said we could not check in and would need to return at 4:00. No mention about how the available room magically vanished. No explanation at all.
2) Requested a wake-up call by telephoning front desk staff. No call - nearly missed start of...
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This hotel is just unfortunate. We stayed two nights and honestly it was two nights too long. I understand that they are doing renovations but none of the problems were related to the renovations. While I had read the reviews I did not find that the elevators to be that bad. They were small but that is the older style...
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Dear Valued Guest,
Thank you for taking the time to review your stay at the Mayfair. We value all, good or bad, as they let us know how we're doing in the eyes of our guests.
You are correct that our rooms do not have fridges nor microwaves. We do not advertise as such, but are no less sorry for...
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497 Reviews
447 Reviews
