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Hyatt Regency St. Louis at The Arch

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315 Chestnut Street, Saint Louis, MO 63102
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Hyatt Regency St. Louis at The Arch
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2,006 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (2006)
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    (519)
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There are newer reviews for Hyatt Regency St. Louis at The Arch
See the most recent reviews
Charlestown, Indiana, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 1, 2012

We booked this hotel, hoping it would be a special experience (being our first legitimate hotel for two 20-somethings). However, this is not a 4-star hotel. The walls are paper thin and we could hear employees cell phones, talking in other rooms, etc, for the duartion of our stay. There was no ventilation in the bathroom to drown that sound... More 

Was this review helpful? Yes 2
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Good Evening Wes S, Thank you for staying with us. I sincerely apologize that we did not exceed your expectations while you were here. I am sorry if this caused any type of inconvenience to your stay. If there is anything I can do to make up for the sub-standard experience, please feel free to contact me at the hotel.... More 

Indianapolis, Indiana
Level Contributor
115 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed March 31, 2012

We stopped off here for the night (got in about 6 p.m., left next morning by 8 a.m.) on the way west from home, but found the great staff and room very much something we'd do again for longer. The hotel had convenient self-parking, offered $5 internet if you check in on Foursquare and show the check in at the... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thanks lilamadison, for your great review! I’m glad to hear you got a great deal and were able to enjoy your short visit with us. We hope to see you back sometime this summer for a Cardinal’s game or one of St. Louis’ parades or festivals at the Arch. Please contact me personally if you need anything, we’re looking forward... More 

Columbus, OH
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed March 28, 2012

I have stayed here now 4 times for work and have been impressed each time. The staff is extremely professional and you can tell customer satisfaction is a priority. The rooms that I have stayed in have all been updated and done very tastefully. I have stayed in a massive suite (which I was upgraded to) as well as a... More 

Was this review helpful? Yes 1
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you Fly High5 for your review and for your repeat business. We certainly appreciate all of your comments and feedback, and hope to have you as our guest several more times over the summer. Please contact me personally if there is anything I can do to make your future stays even more enjoyable. Thanks again, Chris Palid – Assistant... More 

New York City, New York
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 27, 2012

I stayed here for a conference- four nights & five days. The conference was so engaging I rarely walked out of the hotel- that is why I'm particularly thankful that this was an excellent choice. The room was newly renovated and immaculate; the bathroom spacious and spotless (I had a dressing area attached to the bathroom); the hotel staff is... More 

Was this review helpful? Yes 1
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thanks Freckles92 for your great review! We strive to make all of our guests feel comfortable and at-home, so we’ll definitely take your review as a compliment. I certainly agree with you also, I’d recommend upgrading to our corner Arch View deluxe rooms – they have breathtaking views of the Mississippi River and the Gateway Arch. They are also nearly... More 

Marina, California
Level Contributor
99 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
2 of 5 stars Reviewed March 25, 2012

If you look at the front of this place on Google Street View, you'll see "Adam's Mark" at the top of the driveway. When I was a kid, Adam's Mark was the symbol for top-notch hotels, at least for me. I got the chance to stay in the last remaining Adam's Mark in Buffalo last year - the first time... More 

Was this review helpful? Yes 1
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Wow, I’m extremely disappointed to hear how we dropped the ball during your visit. It’s embarrassing, and certainly not an indication of how we take care of our guests. I would like to invite you back to our hotel as my personal guest on your next visit to St. Louis. I can assure you that we’ve worked hard to earn... More 

Chicago
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 25, 2012

Stayed here on a Friday night for a concert. Got a great rate, convenient location close to the venue. Very accommodating staff, friendly, quick check-in, had a nice large room with a good view of the arch. Water in the lobby was delicious! Parking a few blocks away, while a bit confusing with a maze of aisles and entry/exit points,... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you for your review. Hopefully you’ll be back to visit us as the city gears up for an exciting spring and summer. Please contact me if there’s ever anything I can do to assist you. Thank you again for taking the time to give us feedback. Chris Palid – Assistant Rooms Executive Christopher.Palid@hyatt.com More 

AUS
1 review
5 of 5 stars Reviewed March 23, 2012

From the moment you walk into the Hyatt Regency at The Arch, the entire staff go out of their way to make you feel special, and at home. Great location, excellent choices for food and beverage, super clean rooms...there is nothing negative I can say about my stays here. One of my favorite aspects is the 9 PM - 9... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Dear Ed R, Thank you for staying with us! We are happy that the Hyatt Regency St. Louis at the Arch is your choice Hotel in St. Louis. Thank you for sharing your stay experience with us and the Tripadvisor community. I will be sure to pass on to Security that they should keep up the good work for controlling... More 

Grand Rapids, Michigan
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 22, 2012

I agree with the review of pm_marie that the hospitality of the staff made this a terrific hotel stay during a recent conference for the Children's Hospital Association. These are the most sincerely engaging hotel staff I have encountered, friendly, personable and genuine in their desire to ensure you are having a great stay. If I paused in the lobby... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you ontheroadlesstraveled, for your detailed review of our property. It’s great to hear such positive comments about our hospitality and service, because these are the characteristics that we build on. Without our hardworking engaging team members we’re not a Hyatt. We appreciate your comments and will certainly share them with our associates. Please let me know if there’s anything... More 

Springfield, Illinois
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed March 22, 2012

My husband and I stay here ALL the time when we travel to St. Louis. How do we afford it? Priceline. If you aren't naming your own price on Priceline, you should. Typically wait until the day before, or the day of and BAM, enter something low, like $50 and you're likely to get this hotel. The hotel is super... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Dear msuhoops04, We are pleased to hear that you are very loyal to our hotel. Thank you for staying with us! Thank you for sharing your hotel experience with the Tripadvisor community. We hope to see you soon. Best Regards, Andrew Wrozek Front Office Management More 

Indianapolis, Indiana
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 22, 2012

This was our second stay at this hotel, and my husband and I loved it. We were in town this time for a concert and arrived in the afternoon. (The first time we stayed, our young daughter joined us and thought it was 'fancy'.)The fitness center is incredible--clean, tons of equipment, with plenty of windows to watch the city happenings... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Dear Courtney C, Thank you for staying at the Hyatt Regency St. Louis at the Arch. We were pleased to see that you enjoyed our Hotel for a 2nd time around. We appreciate your feedback from your stay. We hope you visit us soon. Happy Traveling. Best Regards, Andrew Wrozek Front Office Management More 

Hotel Review Summarization

What travelers say

  • Very nice(33)
  • Valet parking(17)
  • Breakfast buffet(17)
  • Busch Stadium(15)
  • Ruth Chris(14)
  • Gift shop(5)
  • Beds were comfortable(3)
  • Friendly and helpful(3)
  • Front desk staff(3)
  • CUSTOMER SERVICE(3)
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