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Hyatt Regency St. Louis at The Arch

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315 Chestnut Street, Saint Louis, MO 63102
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Hyatt Regency St. Louis at The Arch
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Hyatt Regency St. Louis at The Arch
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1,752 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Regency St. Louis at The Arch
See the most recent reviews
Houston, Texas
Top Contributor
213 reviews 213 reviews
136 hotel reviews
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed July 23, 2012

The Hyatt Regency is located as close to the Arch as possible, short of being underneath it. I had a beautiful, unobstructed view of the Arch and the Mississippi River from my room. The hotel also is located within walking distance of Busch Stadium. The hotel is a large, relatively standard Hyatt Regency which appears to get a fair amount... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you Wedgewood, for your great comments on our location and property. We appreciate your detailed feedback and 4-Star rating. Our rooms were renovated with the frequent traveler in mind, and we know just how important work space and well-placed outlets are. I’m very pleased to hear that you enjoyed your visit to St. Louis. Please contact me at any... More 

Kentucky
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 22, 2012 via mobile

I stayed here for a convention in July and stayed on the 15th floor. We didn't get an arch view but it was still very pretty of the city. The hotel and staff were great. The food was adequate. We were very disappointed with the concierge service. They sent us six blocks more than we needed to go and didn't... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you travellvr09, for giving our hotel a 5-Star rating! We appreciate all of your positive feedback and are looking forward to your next visit. Please contact me at your earliest convenience regarding misinformation given to you by our concierge; I would like to investigate this further so it doesn’t happen again. Thank you again for your great review. Chris... More 

Peoria, IL
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed July 22, 2012

We were lucky to get a room at the Hyatt near the Arch in St. Louis after a mix up with our reservation elsewhere. We used Priceline and saved approximately 30% for our 2 night stay. We opted for valet parking since the self park lot was full, which was $26.00 a night. Just an FYI on the valet parking-some... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you AnneInPeoria for your detailed review and great comments about India at the Front Desk. I would like to apologize for the issues you experienced with your windows and the refrigerator, certainly these are below the expectations we have for our guests at the Hyatt Regency. I can assure you that I will personally follow up with our Executive... More 

kansas city
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed July 22, 2012

spent an evening at this property with my two boys ages 5 and 6. hotel was crowded as it coincided with a cardinals/cubs weekend game. property was clean. employees were friendly. was "upgraded" to a king with a view of the arch despite the fact that i had reserved 2 beds (unavailable). was charged for the rollaway bed without being... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you father3KansasCity for your feedback and business. I apologize for the highway noise you experienced while visiting us, but appreciate your positive comments and recommendation. If you plan another trip to St. Louis please contact me after making your reservation, I will personally assure your bed type and room location requests are met. Thank you again for your feedback.... More 

Colorado Springs, Colorado
Top Contributor
60 reviews 60 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 21, 2012

We stayed in 1102, a corner room with arch view. We were there for a concert at the Pageant, just down the road. Fantastic. Clean, spacious, comfy bed. Love the valet parking, handy access to everything in the area.

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you dryfly412, for your awesome 5-Star review. I’m glad to hear that you enjoyed your visit and that valet parking exceeded your expectations. Please see us again on your next trip to St. Louis. Chris Palid – Assistant Rooms Executive Christopher.Palid@hyatt.com More 

Hampden, Maine
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 21, 2012

Easy on/off highway, big rooms with a great view of the Arch. Front staff was very efficient and friendly. Easy access to restaurants in lobby. Good value for what I paid. We were very disappointed there wasn't a pool, though.

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thanks CFarnham188, for your 4-Star review and comments. We appreciate all of your feedback and are glad to hear you enjoyed your room and view of the Arch. Please contact me at any time if there’s anything I can do for you. Thanks again. Chris Palid – Assistant Rooms Executive Christopher.Palid@hyatt.com More 

USA
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 20, 2012

Great location convenient to the Arch. Outstanding service throughout the facility. Brewpub restaurant has good food at reasonable prices. Breakfast buffet in Red Kitchen restaurant is pricey - heard there was a cheaper "continental" option but it's not listed so you have to ask. Guest room has been updated - a couple minor flaws like non-working outlet and ridiculously hot... More 

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you ttraveling, for your great 4-Star review and comments. We appreciate your feedback on Brewhouse and recommendation. I will be sure to follow up on your room issues with our maintenance department, if you could please contact me at your convenience so I can get further information. Thank you again for your business and review. Chris Palid – Assistant... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2012

This hotel was great! We visited St. Louis for a wedding earlier this summer and were so happy with the accommodations, location of the hotel, proximity to the Arch, stadium and downtown. Very comfortable room, great service and lots of conveniences including Starbucks, restaurants, gift shops and gym.

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you travalotalot, for your awesome 5-Star review! I’m glad you enjoyed your visit and were able to take advantage of our location and all of the hotel food outlets. Please contact me at any time if there’s anything I can do for you. Thank you again! Chris Palid – Assistant Rooms Executive Christopher.Palid@hyatt.com More 

Senior Contributor
39 reviews 39 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 19, 2012 via mobile

Very nice room. Updated decor. Great views of the arch and excellent location. We walked most places we went. Enjoyed our stay.

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you TexasFamily1 for your amazing 5-Star review! We hope that being from Texas the St. Louis heat wasn’t too much for you! Thank you again, very much, for your comments, and please contact me at any time if you need assistance. Chris Palid – Assistant Rooms Executive Christopher.Palid@hyatt.com More 

New Orleans, Louisiana
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed July 19, 2012

10 STARS!!!! Truly an example of superior service and Greg Saunders team knows how to deliver and support a planner in producing a flawless meeting! Thank you, Greg and your entire team for the "Ultimate Experience" you all provided!!!

Was this review helpful? Yes
Hyatt-MGMT, Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Thank you KJRCMPMSY for our first ever 10-Star review!! We really appreciate all of your kind comments, and are glad we could exceed your expectations. Thank you for your great comments! Please let me know at any time if there’s anything I can do for you. Thanks again! Chris Palid – Assistant Rooms Executive Christopher.Palid@hyatt.com More 

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