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Hyatt Regency St. Louis at The Arch

4.0 of 5 315 Chestnut Street, Saint Louis, MO 63102
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Certificate of Excellence 2014
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Hyatt Regency St. Louis at The Arch
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Hyatt Regency St. Louis at The Arch
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1,560 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oklahoma City, Oklahoma
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Even though there is construction near the hotel, making access interesting, everyone of the staff I dealt with were incredibly precessional and helpful. This consistent high level of service was very refreshing and management should be commended.

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Annandale, Virginia
Top Contributor
68 reviews 68 reviews
28 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I usually expect 'bland' from big chain hotels. But, the Hyatt at the Arch had really great service in terms of the front desk staff (check in and check out), and did a great job at catering for our convention of 500 people. The food was exceptional -- especially considering "bland" as an expectation! A receptionist gave me great advice... More

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Eugene, Oregon
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel was clean as was my room, and had all needed amenities. The bed was comfortable with an abundance of pillows. My view was limited to half the arch if I put my face against the window, otherwise it faced another building. It is a very convient location if your goal is lower downtown and the Arch/riverfront. The next... More

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Las Vegas, Nevada
Top Contributor
144 reviews 144 reviews
54 hotel reviews
113 helpful votes 113 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Arrival: We arrived on a Wednesday afternoon. The area around the hotel is in the middle of major construction, building a new entry way to the Arch. The hotel was not hard to find. Parking: If you decide not to pay for valet parking you actually have to park in the Crowne Plaza Hotel's parking garage about three blocks away;... More

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Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed here on a recent weekend get away to St. Louis to visit the St. Louis Jazz Bistro. The hotel was conveniently located to this venue. We had a nice quiet room on the 17th floor but were disappointed because the person checking us in stated we'd have a view of the Arches but as it... More

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Northbrook, Illinois
1 review
5 of 5 stars Reviewed 1 week ago NEW

Visited 2 days ago great staff clean rooms. Maybe a little better on restaurant recommendations. Don't visit Angelo's dirty slow service. They upgraded for free which was very nice Location next to the arch is great all the staff very nice. There was a problem with space for valet parking but they took care of it quickly

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Northampton, United Kingdom
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

the hotel emailed me prior to our visit that there was quite a bit of construction in the area so we were prepared, however we got straight to the hotel with no hold ups. We paid extra for wifi which is disappointing in this day and age . Most of the hotels we stayed at on our tour of Route... More

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Milwaukee, Wisconsin
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Just received my bill....see I was overcharged by Hotel for room service and internet. Sat on the phone for a half hour to speak with accounting....not happy. Had a king reserved and ended up with a double, not to mention the poop stain in the toilet and the debris in the tub when I moved in. Unfortunately, the overcharge totally... More

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Kelso, Washington
Contributor
20 reviews 20 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for four nights as part of a conference in the same hotel. The room was comfortable and nice, housekeeping did a wonderful job of cleaning each day and we had no complaints. Lovely view of the Arch and the courthouse. The concierge staff was incredibly helpful. They helped us navigate the immediate area and gave great recommendations for... More

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Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this review

Parcel_Family, Thank you for taking the time to write the wonderful 5-Star review of your recent stay with us. We very much enjoyed hosting your conference. I hope that you will be able to return and stay with us soon, only with more free time! Warm Regards, Caitlin Finnegan Front Office Manager caitlin.finnegan@hyatt.com More

1 review
2 of 5 stars Reviewed 1 week ago via mobile

The hotel and rooms appeared to be nice but when we looked at the bed there were all kinds of little hairs. When we pulled back the covers, there was a huge dark stain. It was so disgusting!! We went down to the front desk to see what could be done. They were shocked and embarrassed to know that had... More

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Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this review

hherna10, Thank you for taking the time to provide your feedback on your recent stay with us. The only way for us to continually improve is through the input of our guests. Please accept my sincerest apologies for the many issues you experienced during your stay with us. This is completely unacceptable and not in keeping with the standards that... More

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Additional Information about Hyatt Regency St. Louis at The Arch

Address: 315 Chestnut Street, Saint Louis, MO 63102
Phone Number:
Location: United States > Missouri > Saint Louis > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency St. Louis at The Arch 4*
Number of rooms: 910
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Also Known As:
Hyatt Regency St. Louis At The Arch Hotel Saint Louis
Adams Mark Hotel St Louis Missouri
Hyatt Regency Saint Louis
Hyatt Saint Louis

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