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Holiday Inn St. Joseph - Riverfront / Hist. Dis

3.0 of 5
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102 South 3rd Street, 3rd & Felix Street, Saint Joseph, MO 64501
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Holiday Inn St. Joseph - Riverfront / Hist. Dis
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Ranked #6 of 12 Hotels in Saint Joseph
A recent review
4 of 5 stars reviewed 2 weeks ago
Kelly S Chicago, Illinois
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I had a billing issue with this property, I am very happy to report that "Buyer Beware" is now a "Happy Consumer". The property did honor the rate I was quoted and did so very quickly. I appreciate the customer service that was provided.

Was this review helpful? Yes
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms very clean. Staff was friendly. Lots of meeting rooms Nice pool area. A/C wasn't cooling enough in our room I called front desk he gave us another room and 300 reward points since we are gold members. Good location. Did not eat here so can't comment. We would stay again.

Was this review helpful? Yes 1
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The staff was extremely courteous. Room #322 smelled stale and musty and the carpets could use a good cleaning. The furniture outside the restaurant was worn and frayed. Employees smoking right outside the back entrance where you parked your car and then had to walk through their haze. Thankful for the complimentary coffee and the restaurant was the best kept... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn St. Joseph - Riverfront / Hist. Dis, responded to this review

Dear Courtney H, Thank you for posting a review about your stay with us. We are pleased to know that you found our staff to be extremely courteous and our restaurant to be excellent. However, we would like to apologize for falling short of your expectations regarding our rooms and furniture. We also regret any inconvenience you experienced during your... More 

Travelers are raving about these Saint Joseph hotels

Saint Peters, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff was very courteous in the hotel but the restaurant was way understaffed when we ate breakfast on a Saturday morning. We waited for 30 minutes after ordering basic breakfast items before we received our food. The server was apologetic but very rushed. More staff in the restaurant during weekend rushes would have prevented all of that. The pool... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn St. Joseph - Riverfront / Hist. Dis, responded to this review

Dear Kelly D, Thank you for posting a review about your stay with us. It is good to know that you found our staff to be very courteous. However, we would like to apologize for the less than satisfactory experience you had at our restaurant and for the issues you had regarding our pool. It is also regrettable that our... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 5, 2015 via mobile

I reserved a room at this Holiday Inn based on the proximity to my mother in laws house (3 miles away) & the positive reviews I found on the hotel's website. I had high hopes based on the reviews and beautiful appearance of the lobby, but was immediately disappointed upon walking into our room. It was supposed to be non... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn St. Joseph - Riverfront / Hist. Dis, responded to this review

Dear Eramirez10, Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our guests are satisfied and our hotel is maintained to be comfortable while you are with us. However, it is disappointing to know that the condition of the room type received and your dining experience did not live up... More 

Midwest
Level Contributor
67 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed May 29, 2015

Rooms are very outdated for a Holiday Inn. Need a good updating & cleaning. Location is great, downtown St. Joseph. Close walk to a lot of places. Ate at the local seafood place (which was excellent). Staff was very friendly and helpful. Pool area was nice enough, only used the hot tub but came in handy. The bar area was... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn St. Joseph - Riverfront / Hist. Dis, responded to this review

Dear kearnsisawesome, Thank you for writing a review about your recent stay with us. We are very pleased to read that you regarded our bar, pool and hot tub to be nice. However, I regret that you found our rooms to be dated and that cleanliness were a let down. We take all of the reviews we receive very seriously... More 

Omaha, Nebraska
2 reviews
3 of 5 stars Reviewed May 28, 2015

I have stayed in this hotel probably 6 different times over the last few years. One of its charms was the great restaurant attached to it. Alas, they have thrown them out and now its totally owned my Holiday Inn. The place was dead empty. I got a menu that was a size of a pea. I asked the nice... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn St. Joseph - Riverfront / Hist. Dis, responded to this review

Dear MarkinOmaha, Thank you for taking the time to review our property. It is nice to hear that you liked the level of cleanliness and friendly staff. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were... More 

Grand Haven, Michigan, USA
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 26, 2015

This hotel is nicely remodeled and updated. While reading in bed I was startled by a bug on my neck, which the front desk clerk recognized as a "water bug." They apologized and gave us free breakfast, said the room would be sprayed the next day. We used the conveniently located business center, had a drink in the bar, but... More 

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Colorado Springs, Colorado
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 19, 2015

This hotel is showing its age. Decor is dated and somewhat worn. The "Non Smoking" rooms have cigarette smoke odors wafting in from somewhere. The room maid service was timely but bedding wasn't properly smoothed. The shower curtain rod was loose but the curtain itself worked fine. Food service in the coffee shop was good but again the decor, furnishings... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn St. Joseph - Riverfront / Hist. Dis, responded to this review

Dear Ron G, Thank you for sharing your thoughts about our hotel. We rely on guest feedback as this will allow us to improve wherever possible. We thank you for recognizing our team at the front desk. On the other hand, we are sorry if our overall look was not as nice as you expected. Your comments on the aspects... More 

Lake Ozark
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 4, 2015

This is a nice hotel and we have stayed here twice over two weeks while working in St. Joe. The hotel is clean and has been well maintained, with a friendly staff. There is a need for some updates for technology to work properly. We ran is to some issues with the local TV stations not working in our upper... More 

Was this review helpful? Yes
Chuck D, General Manager at Holiday Inn St. Joseph - Riverfront / Hist. Dis, responded to this review

Thank you very much for your review. Glad that most of your stay was pleasant. I do apologize for the inconvenience of the sporadic TV reception. I believe that you may have left a comment or notification with the front desk person and we learned that the cable splitter in your guest room was on the verge of going bad... More 

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