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Fairfield Inn St. Louis St. Charles

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801 Veterans Memorial Parkway, Saint Charles, MO 63303
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Fairfield Inn St. Louis St. Charles
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Fairfield Inn St. Louis St. Charles
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83 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Houston, Texas
Level Contributor
152 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Location is decent if you are doing business outside of downtown. Front desk was professional. Property clean. Restaurants not far of a drive. Would stay again for business. There is road construction, pay attention when exiting or you will have to make a u-turn and get caught up in it.

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Kansas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I drove to Washington DC a few weeks ago; on our return trip, we stopped at the Fairfield Inn for the night before continuing on to our home. This hotel was newly remodeled, comfortable, and clean. The free breakfast was adequate and tasty.

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Fremont, California
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 19, 2015

This is a small hotel near the St. Charles convention center. It is very clean, and that is basicly all that it has to recommend it. The air conditioner was so loud that it was a choice of too noisy to sleep or too hot to sleep. The room was small, very small, and had almost no room to store... More 

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Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

Vralls, Thank you for the feedback you provided in this online review. I am sorry that you did not have a great experience at our hotel and were unhappy with your guest room. You booked your reservation with a king bed and unfortunately the only king bed we had available was our handicapped accessible roll in shower room type. It... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 15, 2015

This hotel is a great location if you are wanting to stay somewhere close to St. Louis. Its location to the casinos and shopping area within walking distance make it very convenient. The staff was very nice and helpful. The only issue was the smell from the room. It was very musty and usually occurred when the HVAC was running.... More 

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Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

lee s, Thank you for taking the time to complete an online review about your recent stay. I can assure you I will pass your comments along to my maintenance team to ensure our HVACs are clean and well maintained so that we can prevent this from happening again. We would appreciate another chance to earn your business if you... More 

Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed April 28, 2015

I had booked a stay at the Fairfield Inn for 2 co-workers and myself that were attending a conference just down the road. We were definitely not pleased. When we drove up and started unloading our baggage we couldn't help but notice the extremely unpleasant smell outside similar to cat feces. Later we found it to be the mulch that... More 

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Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

ARP02, Thank you for taking the time to provide us feedback on your recent hotel stay at our property. Comments like yours are very rare at my hotel and I have already responded to you via e-mail before this Trip Advisor review. If we would have been aware of the issues your encountered before check out I can promise you... More 

Springfield, Missouri
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 27, 2015

I stayed here one night while attending a conference at the nearby convention center. A nice location with lots of dining options nearby. The hotel staff was friendly and helpful. The room was clean. The only complaints I had with the room was that it smelled a little musty when I entered. The bathroom light switch is in an odd... More 

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Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

vickere, Thank you for taking the time to complete this online review. I first off want to apologize for the smell you encountered in your room. I will pass your feedback along to my housekeeping team to make sure this was an isolated issue. I am glad the rest of your stay was enjoyable and that you received your ring... More 

cincinnati
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 25, 2015 via mobile

I have stayed here 3 times.staff is nice and the place and rooms are nice. Breakfast is good too. Cracker barrel is right next door. This is one of several hotels in st.charles i have stayed at for my job.

Was this review helpful? Yes 1
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

themusk88, Thank you very much for the feedback you provided in this online review. We are glad that you enjoyed your stay with us while traveling for business. We hope to be your preferred hotel when coming to St. Charles for work. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

I booked a last minute, one night stay at the Fairfield as basically just a place to lay my head after hitting the casino for the night. I was beyond impressed by the level of professionalism from every member of the staff; front desk to room attendants. Desk agent greeted me like I was a regular (I am a Marriott... More 

Was this review helpful? Yes 1
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

Zach N, Thank you very much for the great review on Trip Advisor and congratulations on your big night at the Casino. We are pleased that you had a great experience at our hotel and I am happy you were impressed with my Team members. I will be sure to share your feedback with all of them. We hope to... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 2, 2015

I normally am not a big fan of the Fiarfield chain but this one is an exception. My room appeared to be recently redone. It was actually decorated and colorful, which is different than most Fairfields I have stayed in. I thought the bed was comfortable and the pillows were alittle better than the normal "flat as a pancake" pillows... More 

Was this review helpful? Yes 2
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

penny4urthought, We are very pleased that you enjoyed your stay at our hotel. Thank you for providing us feedback in this online review. We hope to see you again soon if you are traveling back through the St. Charles, MO area again. More 

Indianapolis, Indiana
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 26, 2015

This hotel is relatively new, nicely located at I-70 at the 5th Street exit in St. Charles. It is clean and overall well maintained, as one would expect from a Marriott property. The room was small compared to other west St. Louis area hotels in this price range, which was not a problem for us. The real problem was sleep... More 

Was this review helpful? Yes
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

a123nt, Thank you for the feedback you provided in this online review. I can assure you I will share your comments with my entire hotel team so that we can correct the items you mentioned during your visit with us. We want everyone to have a great experience at our property and we are sorry we fell short of that... More 

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