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Fairfield Inn St. Louis St. Charles

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801 Veterans Memorial Parkway, Saint Charles, MO 63303
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Fairfield Inn St. Louis St. Charles
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Fairfield Inn St. Louis St. Charles
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85 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Frederick, Maryland
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

On the way to MO, I realized that I hadn't booked a room for my parents. I called from the road and ask if I could reserve a room. I asked if I could get the same rate I found on Hotels.com and I was accommodated. When we checked in we were greeted by a great staff at the desk... More 

Was this review helpful? Yes
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

RLM88, We really appreciate the feedback you provided in this online review. I want to apologize for the shortage on eggs during breakfast service the morning of your stay. Due to the Avian Flu outbreak throughout the country our egg distributer has only been able to give us small part of the total order. We are hoping that this shortage... More 

Saint Joseph, Missouri
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We are grateful that half our stay was compensated because of issues with our A/C unit, but our overall experience at this hotel was disappointing. When I pay $130-$150 per night for a hotel, I expect a better operated hotel. If the rooms cost less than $90 per night I wouldn’t write a review to describe our experience. If we... More 

Was this review helpful? Yes
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

BWMMO, Thank you for providing us feedback on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay and for that I apologize. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that... More 

Houston, Texas
Level Contributor
152 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location is decent if you are doing business outside of downtown. Front desk was professional. Property clean. Restaurants not far of a drive. Would stay again for business. There is road construction, pay attention when exiting or you will have to make a u-turn and get caught up in it.

Was this review helpful? Yes
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

TCBinKC, Thank you for writing this online review to tell us about your recent stay. I will be sharing your feedback with my team. I do apologize for the inconvenience you had while exiting due to the 5th street construction project. We are also hoping it is done soon because it will be much easier for all of our guests... More 

Kansas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I drove to Washington DC a few weeks ago; on our return trip, we stopped at the Fairfield Inn for the night before continuing on to our home. This hotel was newly remodeled, comfortable, and clean. The free breakfast was adequate and tasty.

Was this review helpful? Yes 1
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

KansasTigerlily, We really appreciate the feedback you provided us in this online review. We are glad that you had a great experience at our hotel while passing through the St. Charles area. More 

Fremont, California
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 19, 2015

This is a small hotel near the St. Charles convention center. It is very clean, and that is basicly all that it has to recommend it. The air conditioner was so loud that it was a choice of too noisy to sleep or too hot to sleep. The room was small, very small, and had almost no room to store... More 

Was this review helpful? Yes
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

Vralls, Thank you for the feedback you provided in this online review. I am sorry that you did not have a great experience at our hotel and were unhappy with your guest room. You booked your reservation with a king bed and unfortunately the only king bed we had available was our handicapped accessible roll in shower room type. It... More 

Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 15, 2015

This hotel is a great location if you are wanting to stay somewhere close to St. Louis. Its location to the casinos and shopping area within walking distance make it very convenient. The staff was very nice and helpful. The only issue was the smell from the room. It was very musty and usually occurred when the HVAC was running.... More 

Was this review helpful? Yes
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

lee s, Thank you for taking the time to complete an online review about your recent stay. I can assure you I will pass your comments along to my maintenance team to ensure our HVACs are clean and well maintained so that we can prevent this from happening again. We would appreciate another chance to earn your business if you... More 

Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed April 28, 2015

I had booked a stay at the Fairfield Inn for 2 co-workers and myself that were attending a conference just down the road. We were definitely not pleased. When we drove up and started unloading our baggage we couldn't help but notice the extremely unpleasant smell outside similar to cat feces. Later we found it to be the mulch that... More 

Was this review helpful? Yes
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

ARP02, Thank you for taking the time to provide us feedback on your recent hotel stay at our property. Comments like yours are very rare at my hotel and I have already responded to you via e-mail before this Trip Advisor review. If we would have been aware of the issues your encountered before check out I can promise you... More 

Springfield, Missouri
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 27, 2015

I stayed here one night while attending a conference at the nearby convention center. A nice location with lots of dining options nearby. The hotel staff was friendly and helpful. The room was clean. The only complaints I had with the room was that it smelled a little musty when I entered. The bathroom light switch is in an odd... More 

Was this review helpful? Yes
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

vickere, Thank you for taking the time to complete this online review. I first off want to apologize for the smell you encountered in your room. I will pass your feedback along to my housekeeping team to make sure this was an isolated issue. I am glad the rest of your stay was enjoyable and that you received your ring... More 

cincinnati
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 25, 2015 via mobile

I have stayed here 3 times.staff is nice and the place and rooms are nice. Breakfast is good too. Cracker barrel is right next door. This is one of several hotels in st.charles i have stayed at for my job.

Was this review helpful? Yes 1
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

themusk88, Thank you very much for the feedback you provided in this online review. We are glad that you enjoyed your stay with us while traveling for business. We hope to be your preferred hotel when coming to St. Charles for work. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 14, 2015

I booked a last minute, one night stay at the Fairfield as basically just a place to lay my head after hitting the casino for the night. I was beyond impressed by the level of professionalism from every member of the staff; front desk to room attendants. Desk agent greeted me like I was a regular (I am a Marriott... More 

Was this review helpful? Yes 1
Matthew H, General Manager at Fairfield Inn St. Louis St. Charles, responded to this review

Zach N, Thank you very much for the great review on Trip Advisor and congratulations on your big night at the Casino. We are pleased that you had a great experience at our hotel and I am happy you were impressed with my Team members. I will be sure to share your feedback with all of them. We hope to... More 

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