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Americas Best Value Inn & Suites - St. Charles / St. Louis

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1310 Bass Pro Drive, Saint Charles, MO 63301
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Americas Best Value Inn & Suites - St. Charles / St. Louis
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Americas Best Value Inn & Suites - St. Charles / St. Louis
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73 Reviews from our TripAdvisor Community

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Traveler rating
    27
    13
    12
    8
    13
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18
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4
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (19)
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Sundsvall, Sweden
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My family and I visited this hotel on our cross-country move. Hotel ratings can be difficult, but I will give my opinion on the hotel. Positives - The hotel location is convenient to the highway, which was one of the deciding factors for choosing the hotel. Regarding cleanliness, the hotel is mostly clean. The rooms are large, which was convenient... More 

Was this review helpful? Yes
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear Sanningssokare, We're really glad that you had a good stay with us and that you took the time to share your experience with us so that we can continue to provide our guests with great stays as well as improve for our future guests. I'm glad that you liked our clean spacious rooms and our convenient location next to... More 

Lebanon, Missouri
1 of 5 stars Reviewed 3 weeks ago

Against my better judgement, I decided to stay here because the wedding party was here. Wow, do I regret that! The bathroom had water damage and mold on the ceiling, and the fan didn't exist. There was a light bulb and an open area around it in the ceiling of the bathroom. The phone was filthy, and missing buttons; it... More 

Was this review helpful? Yes 1
Josh R, Guest Relations Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear Guest, I am very sorry for your experience at check out and for your stay not meeting your expectations. Thank you for sharing your experience and commenting on your stay. We have had our maintenance staff repair each of the issues with your stay. Our great housekeeping staff is taking extra care to make sure that every room is... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

We stayed in room 111 from June 23 to 28th 2015. When we arrived we noticed the hotel had a distinct odor. A mix of cigarette smoke & dirty carpet. The hotel staff was friendly enough but when we got to our room we noticed that the bathroom had mold on the ceiling. The toilet wobbled and leaked so there... More 

Was this review helpful? Yes 2
Josh R, Guest Relations Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear Guest, I apologize for anything about your stay that you found not to be satisfactory and I am sorry for any inconvenience to you during your visit. Our maintenance person has fixed the issue with the water in the bathroom. Our great housekeeping staff has thoroughly cleaned your room and will continue to make sure that all of our... More 

Midwest
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel we usually use and others of same quality were booked. Some of the minuses here -parking lot was littered and the front door looked like it had been cleaned with a Hershey bar. - - heated pool wasn't --Just as well because there was a jellyfish sized hair ball floating in it. However, the room was adequate. Bathroom... More 

Was this review helpful? Yes 1
Josh R, Guest Relations Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear Guest, We're very happy that you chose us for your stay in St. Charles and we're very sorry about your experience. We had been going through severe storms and even a tornado warning during the time of your visit which were interrupting our cable and wi-fi. We have addressed all of your concerns about the public areas and we... More 

Frankfort, Illinois
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed June 26, 2015

Ok, I am in my mid 50's, the kids are grown. I like good things. My wife and I meet up with family to spend the day in St Charles. The Value Inn was the only hotel available in the immediate area that had available rooms. There are pro's and cons to everything. The room was cheap. The location is... More 

Was this review helpful? Yes 1
Josh R, Guest Relations Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear Guest, Thanks for choosing us for your stay in St. Charles I hope you had a great time with your family despite all the rainy weather. I apologize for anything about your stay that didn't meet your expectations. We strive to provide the great rooms, great service, and a great value. I appreciate you commenting and reviewing your stay... More 

Quincy, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 31, 2015

We were greeted by the desk clerk with a big smile and joyous "Welcome." He was very helpful with the check-in and getting us to our room. The location was just right as we had the Bass Pro Shop on one side and on the other side was Texas Roadhouse. Less than a mile away was Old St. Charles or... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Josh R, Guest Relations Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear David T, Thanks for sharing your great experience we really like hearing about the good stays from our guests. We do our very best to provide the most friendly service, comfortable rooms, a great complimentary hot breakfast every day. We're glad you chose us for your anniversary and that you had great time visiting the Bass Pro Shop and... More 

Jacksonville, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 27, 2015

Had mold in bathroom not clean gave them my credit card said it would not go through told him to try it again would not had to give him another and called my credit card company they said he put wrong number in

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Josh R, Guest Relations Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear jbarton213, I apologize for the miscommunication at check in and for not meeting your expectations. We will be inspecting your room and extra thoroughly cleaning the bathroom. Thank you for letting us know about your stay so that we can do everything we can to improve for all of our guests. I hope you enjoyed your Memorial Day weekend... More 

Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 11, 2015

The title was the only response my wife and I could come up with after we left. We arrived for check in on 5/9 and they allowed us to check in a little early and the gentleman working the desk was very nice! We got to our room and immediately noticed a dirty wash rag on the knee wall between... More 

Was this review helpful? Yes 1
Josh R, General Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear ps0539, I apologize for your stay not meeting your expectations and want to thank you for sharing your experience and commenting on your stay. All of your concerns are important to us and are being addressed, we will be doing more thorough room checks to ensure quality and are having maintenance fix all of your concerns about the upkeep... More 

Kenora District, Canada
1 review
4 of 5 stars Reviewed May 3, 2015

Good hot breakfast. Kept refilling warm foods. Wanted a hot tub, said they would turn on the heat in the pool if we wanted. Liked having a fridge and microwave in the room. Our bathrooms needed updating. Would come again. Near Ameristar casino. Discount at Texas RoadHouse next door. Very accommodating and friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Karen1944, Thanks for choosing us for your stay in St. Charles and for taking time for your review. We're glad you enjoyed the hot breakfast we offer every morning. We do our very best to provide the most friendly service and hospitality. We hope you will visit St. Charles again soon, and thanks again for the good review. Have a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 29, 2015 via mobile

our room had not been cleaned when we walked into it, the room itself was in dire need of remodeling, shower curtain rod was about ready to fall, they advertised heated indoor pool that was cold, I told them about it 3 times, probably my last stay at abvi

Was this review helpful? Yes 1
Josh R, Manager at Americas Best Value Inn & Suites - St. Charles / St. Louis, responded to this review

Dear easteg1123, We apologize for anything about your stay that didn't meet your expectations and thank you for taking time to comment on your stay. All of your concerns are being addressed and corrected because it is our top priority to make sure that every guests' stay is as comfortable as possible. Again we apologize for your stay not meeting... More 

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