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TownePlace Suites St. Louis St. Charles

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1800 Zumbehl Road, Saint Charles, MO 63303
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TownePlace Suites St. Louis St. Charles
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TownePlace Suites St. Louis St. Charles
TownePlace Suites St. Louis St. Charles
TownePlace Suites St. Louis St. Charles
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77 reviews from our community

Traveler rating
    20
    27
    14
    12
    4
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20
18
1
23
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Onalaska, Wisconsin
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 19, 2015

We checked in to our hotel room and were pleased to find out we had a free room upgrade for the night. As we were getting ready for bed we saw an adult bed bug crawling on the pillow. After pulling back the headboard, we were shocked to find a bedbug infestation. We will never stay there again. Remember to... More 

Was this review helpful? Yes 4
Danielle H, Front Office Manager at TownePlace Suites St. Louis St. Charles, responded to this review

Hello, Thank you for taking time to share your feedback of your recent visit with us. We take the health and comfort of our guests very seriously. I want to apologize for the unfortunate experience you had during your visit. We have an extensive response protocol any time a situation like this is reported. We work very closely with our... More 

Wichita, Kansas
Top Contributor
190 reviews 190 reviews
22 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 29, 2015

Town Place Suites is Marriott's affordable extended stay style hotel, similar to Residence Inn but with a few less bells and whistles. This hotel DOES allow pets so be forwarned if you don't care for hotels that allow guests to bring their fur babies with them. We spent one night at this location when we traveled to St. Charles to... More 

Was this review helpful? Yes 1
South Houston, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 1, 2015

I recently visited my home town for family time but when I checked in I thought that I could get a upgrade with no problem to accomodate my family the situation ended up turning out to be perfect. I was upgraded to a much bigger room and the whole time we were there my visit was very pleasant. Although I... More 

Was this review helpful? Yes 1
Florida
Top Contributor
287 reviews 287 reviews
80 hotel reviews
251 helpful votes 251 helpful votes
4 of 5 stars Reviewed October 21, 2014

It would be helpful if there was better signage to direct you to the hotel! We checked in for one night while waiting for friends to fly in. We enjoy the extra roominess instead of a lot of hotel rooms that you can barely turn around in! This is really convenient to many dining choices. We were very surprised that... More 

Was this review helpful? Yes 2
Saint John, Indiana
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 23, 2014

Was there for one night for business. I like having a kitchen. For the price, it was a good value. The decor is a little dated but more than adequate. Room was clean, bed was comfortable, wifi was good.. couldn't complain. I was out of shaving cream and the staff even had some packets to give me and were super... More 

Was this review helpful? Yes 1
Danielle H, Manager at TownePlace Suites St. Louis St. Charles, responded to this review

Thank you for your encouraging feedback. We are currently adressing the lack of signage at our property and we appreciate your patience. We look forward to seeing you again. More 

Martha's Vineyard, Massachusetts
Top Contributor
217 reviews 217 reviews
30 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed September 11, 2014

This is an inexpensive place and the service was great and the room very nice. Clean and comfortable with plenty of room for two. The GPS directions are tough and the hotel needs a sign on Zumbehl St though. St Charles has a nice Main St by the river with lots of nice shops and restaurants.

Was this review helpful? Yes 1
Elkhart, Indiana
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 of 5 stars Reviewed August 27, 2014

On Aug the 3rd when i arrived in St Charles Mo my GPS told me i had reached my destination I was at Mercy Hospital lost so i called the hotel and the young lady that answered the phone talked to me until i arrived at the hotel, when i got in side my room was not ready so i... More 

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Indianapolis, Indiana
Contributor
15 reviews 15 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 10, 2014 via mobile

Let me preface this with, I dont eat out on road trips. So I like a kitchen/fridge etc. This is a very affordable place for a family, or a long stay. The place a little older, and is off the beaten path. It is a few miles from the airport row of hotels. Once you get your bearings, it is... More 

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Arkansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 9, 2014

Stayed for 3 nights. Carpets were dirty. Sofa had stains on it. The people upstairs were very loud. Complained to the front desk via phone. Still were loud after calling 2 times. The sheets did not fit on the bed. Fitted sheet was too small. You don't want to be by the stairs as people walk up and down them... More 

Was this review helpful? Yes 1
Nichole B, Manager at TownePlace Suites St. Louis St. Charles, responded to this review

Thank you for bringing the status of your room to our attention. We want to do everything that we can to ensure that all of our guests have an exceptional stay. Cleanliness is our top priority, and although we regularly shampoo our carpets and sofas, we failed to meet those standards for you. I hope you will return to us... More 

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 20, 2014 via mobile

I have stayed here a number of times when in the area to assist a family member. I have always found it to b clean. I am traveling alone so i do not strain the resources anywhere. Nice that pets r allowed. Like the full size kitchenette as I grow tired of fast food on the road in a hurry.... More 

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