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TownePlace Suites St. Louis St. Charles

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1800 Zumbehl Road, Saint Charles, MO 63303
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1 room 1 guest
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TownePlace Suites St. Louis St. Charles
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84 Reviews from our TripAdvisor Community

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Traveler rating
    22
    29
    17
    12
    4
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24
19
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24
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
  • All months
    (84)
  • Mar-May only
    (17)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (12)
All months
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

5 adults stayed 1 night after biking part of the Katy Trail. We had a 2 room suite. Nice sized with a kitchen. We even stored 4 bikes in the kitchen. 1 bath but sink is separate from shower/toilet. Used the pool to rest muscles. Wished there was a hot tub. We stayed in the main building with the office... More 

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Las Vegas, Nevada
Level Contributor
157 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 1 week ago

We decided to stay over night since our flight was leaving in the morning. Reserved 2 room suite that was huge. 2 bedrooms complete with living area, kitchen, and separate bathroom. It was perfect as I had two teenagers in toe. It is a little hidden / it's right behind the Golden Corrall.

Was this review helpful? Yes 2
Indianapolis, Indiana
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 10, 2015

I agree with every other review of this property -- you cant find it. Even local businesses didnt know it was in area or could tell us where the address was. Staff excuse why no signage seemed far fetched. The locked door system makes carrying luggage in/out of the building challenging. The room was large and comfortable. However, the smallest... More 

Was this review helpful? Yes 1
Danielle H, Manager at TownePlace Suites St. Louis St. Charles, responded to this review

Thank you for taking the time to let us know about your recent stay with us. I apologize for the problems that you experienced during your stay, especially with your locks not functioning properly. We take the security of our guests very seriously and have rectified the problem. More 

Elburn, Illinois
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 9, 2015

This was the first time we stayed at a TownePlace. We expected it to be not as nice as Residence Inns by Marriott because it was cheaper, but were pleasantly surprised. It had a kitchen, sitting room with hideabed and queen size bed. All in all a nice room. Breakfast was just hum drum usual. Required a hefty non-refundable deposit... More 

Was this review helpful? Yes 1
Louisville, Kentucky
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed June 30, 2015

First things first: you are going to need a bloodhound to find this place. It is located off of a grocery store shopping center's parking lot, and it is not marked at all. If it's not on your GPS (it was on the Waze GPS app I use), make certain you call for directions. As for the property, compared to... More 

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Danielle H, Manager at TownePlace Suites St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. I understand how frustrating it can be trying to locate our property. We try to send out pre-arrival emails to all arrivals with an email address on file, with step-by-step directions. This is an effort to try to eliminate some of the frustration. Also, we will be... More 

Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed June 28, 2015

The hotel is a bit difficult to find, but the staff sent me an email before my arrival that had clear, easy to follow directions. The hotel design is bizarre, with a key lock inside the hotel to get access to the hallway with the rooms. The breakfast area was tiny. Cable to the entire hotel went out (10 minutes... More 

Was this review helpful? Yes 1
Danielle H, Manager at TownePlace Suites St. Louis St. Charles, responded to this review

Thank you for taking the time to review your recent stay with us. I apologize for the inconveniences you experienced during your stay. Unfortunately, the cable went out in the entire St. Louis area for a period of time on that particular day. We will be expanding the size of our breakfast area soon and I hope that you will... More 

Holts Summit, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 28, 2015

The hotel was extremely clean and at checkin, I was greeted by a welcoming staff. The bed was exceptionally comfortable. I took advantage of the location as it was close to my work and I walked to a Mexican restaurant. I didn't have time to take advantage of the kitchen but next time I will. I will return on my... More 

Was this review helpful? Yes 3
Manhattan, Kansas
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed March 19, 2015

We checked in to our hotel room and were pleased to find out we had a free room upgrade for the night. As we were getting ready for bed we saw an adult bed bug crawling on the pillow. After pulling back the headboard, we were shocked to find a bedbug infestation. We will never stay there again. Remember to... More 

Was this review helpful? Yes 6
Danielle H, Front Office Manager at TownePlace Suites St. Louis St. Charles, responded to this review

Hello, Thank you for taking time to share your feedback of your recent visit with us. We take the health and comfort of our guests very seriously. I want to apologize for the unfortunate experience you had during your visit. We have an extensive response protocol any time a situation like this is reported. We work very closely with our... More 

Wichita, Kansas
Level Contributor
225 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed January 29, 2015

Town Place Suites is Marriott's affordable extended stay style hotel, similar to Residence Inn but with a few less bells and whistles. This hotel DOES allow pets so be forwarned if you don't care for hotels that allow guests to bring their fur babies with them. We spent one night at this location when we traveled to St. Charles to... More 

Was this review helpful? Yes 3
South Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 1, 2015

I recently visited my home town for family time but when I checked in I thought that I could get a upgrade with no problem to accomodate my family the situation ended up turning out to be perfect. I was upgraded to a much bigger room and the whole time we were there my visit was very pleasant. Although I... More 

Was this review helpful? Yes 2
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