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Embassy Suites Hotel St. Louis/St. Charles

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2 Convention Center Plaza, Saint Charles, MO 63303
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Embassy Suites Hotel St. Louis/St. Charles
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Embassy Suites Hotel St. Louis/St. Charles
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600 reviews from our community

Traveler rating
    359
    148
    56
    18
    19
See reviews for
200
114
23
198
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, Washington
Top Contributor
97 reviews 97 reviews
43 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Wifi was $10 a day and so slow as to be completely unusable. Free drinks from 5:30 to 7:30. Wow. Love this more than the breakfast. Hotel is old style Embassy Suites. Atrium is very noisy until late night. Not enough convenient parking. Extra parking out back is a bummer. Long lines for Omelets in the morning. Chef does a... More 

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Jacksonville, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Combo of meeting spaces, side meeting spaces and complementary breakfast/evening reception made for a pleasant business environment. When the use of Cracker Barrel just next door is rolled into the picture, the overall stay was just plain nice!

Review collected in partnership with Embassy Suites Hotels

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Henry, Illinois
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is one of my FAVORITE hotels....the staff is the best and sets it apart from many other hotels...the room is great with lots of room for the kids to play and the beds are super comfortable. The location is perfect to get to wherever you need to go...just 2 minutes to the interstate. Lots of restaurants and shopping around.... More 

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St. Louis MO
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here April 17 thru 19, for the Ladies Ancient order of Hibernians State Convention. The room we stayed in was great, lots of room, fridge and microwave, big bathroom. Only thing was no fan in the bathroom. There were 4 of us sharing the room, so the fan would have been nice. However, we had a hospitality room, 300... More 

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Cedar Rapids, IA, United States
1 review
5 of 5 stars Reviewed 1 week ago

We were staying at this hotel for a weekend wedding and reception for a niece. The hotel is beautiful. We enjoyed the complimentary evening reception as well as the wonderful complimentary breakfasts. The room was spacious and clean with a comfortable bed and two T.V.'s. Internet was fast and easy to log into. We also enjoyed a lunch at the... More 

Review collected in partnership with Embassy Suites Hotels

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Clearwater, Florida
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wonderfully located hotel with excellent rooms and staff. Have stayed here many times and I always enjoy it. Breakfast is wonderful and if you are into the managers reception then you'll find your fill. Love Sandy the bartender, she's always providing excellent service. Another great hotel by JQH.

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Arnold, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed staying at this embassy suites during a one night leisure staycation. The hotel and rooms are spacious and very clean. ALL hotel staff were super friendly and generous with their time and services.

Review collected in partnership with Embassy Suites Hotels

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Farlington, United States
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Stayed here because the conference was here. Parking was cumbersome. Cooked to order breakfast was hit and miss on quality and speed of service. Restaurant and room service menu items were sub par. Really enjoyed the evening receptions.

Review collected in partnership with Embassy Suites Hotels

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Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

Thank you for taking time to provide us with feedback regarding your experience at our property. I have asked our Food and Beverage Director to review your concerns with the staff involved during your stay. We will conduct additional observations and testing of our final food products to ensure they meet our high standards consistently and match the recipes which... More 

Olathe, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The Embassy Suites St. Louis/St. Charles is a great base for exploring the St. Louis area with kids. Good size rooms, an indoor pool and free breakfast and evening reception. Highly recommended. We stayed here in March on a trip to visit the City Museum (a must when in St. Louis with kids). Had a blast and the cost was... More 

Review collected in partnership with Embassy Suites Hotels

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1 review
3 of 5 stars Reviewed 4 weeks ago

Hotel was clean and very well kept. I was very disappointed in the attention to pool safety. There were over 50 children in the pool one evening with 3 adults for supervision. I complained to a staff member and they laughed it off. We didn't go back to the pool after that.

Review collected in partnership with Embassy Suites Hotels

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Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

We appreciate your business. I am sorry that our staff member's failure to address your concern in an appropriate manner prevented you from enjoying the pool area for the remainder of your stay. We have addressed this situation with the appropriate staff member and coached them and their co-workers on who to contact should a similar situation arise. We always... More 

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