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Embassy Suites Hotel St. Louis/St. Charles

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2 Convention Center Plaza, Saint Charles, MO 63303
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Embassy Suites Hotel St. Louis/St. Charles
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Embassy Suites Hotel St. Louis/St. Charles
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594 reviews from our community

Traveler rating
    354
    148
    55
    18
    19
See reviews for
199
114
23
196
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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    (594)
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    (145)
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    (170)
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    (139)
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Arnold, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We really enjoyed staying at this embassy suites during a one night leisure staycation. The hotel and rooms are spacious and very clean. ALL hotel staff were super friendly and generous with their time and services.

Review collected in partnership with Embassy Suites Hotels

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Farlington, United States
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Stayed here because the conference was here. Parking was cumbersome. Cooked to order breakfast was hit and miss on quality and speed of service. Restaurant and room service menu items were sub par. Really enjoyed the evening receptions.

Review collected in partnership with Embassy Suites Hotels

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Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

Thank you for taking time to provide us with feedback regarding your experience at our property. I have asked our Food and Beverage Director to review your concerns with the staff involved during your stay. We will conduct additional observations and testing of our final food products to ensure they meet our high standards consistently and match the recipes which... More 

Olathe, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

The Embassy Suites St. Louis/St. Charles is a great base for exploring the St. Louis area with kids. Good size rooms, an indoor pool and free breakfast and evening reception. Highly recommended. We stayed here in March on a trip to visit the City Museum (a must when in St. Louis with kids). Had a blast and the cost was... More 

Review collected in partnership with Embassy Suites Hotels

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1 review
3 of 5 stars Reviewed 1 week ago

Hotel was clean and very well kept. I was very disappointed in the attention to pool safety. There were over 50 children in the pool one evening with 3 adults for supervision. I complained to a staff member and they laughed it off. We didn't go back to the pool after that.

Review collected in partnership with Embassy Suites Hotels

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Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

We appreciate your business. I am sorry that our staff member's failure to address your concern in an appropriate manner prevented you from enjoying the pool area for the remainder of your stay. We have addressed this situation with the appropriate staff member and coached them and their co-workers on who to contact should a similar situation arise. We always... More 

Overland Park, Kansas
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I am a frequent guest at Embassy Suites hotels. I love the brand and consistently have a great experience. This hotel was no different, but what impressed me most was that it was sold out for a dance convention, yet everything still ran smoothly (i.e. breakfast - fast lines and great food // evening reception - again very fast service... More 

Review collected in partnership with Embassy Suites Hotels

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Lee's Summit, Missouri
Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel the weekend of 3/13 for my daughter's dance convention. This has always been one of my favorites. Room was nice and clean, service was good until I checked out and realized that I had left my daughter's brand new swimsuit hanging on the back of the bathroom door. I called later than day and was transferred... More 

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Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

I appreciate your feedback and apologize for the lack of responsiveness you received initially regarding your lost and found item. We have since rectified this situation and made it right. I have also personally discussed our procedures with the staff and provided the necessary corrective action to ensure we do not have a similar failure to respond. More 

Thayer, United States
1 review
5 of 5 stars Reviewed 1 week ago

All staff was exceptional from the moment I walked in. The king suite was very large and nicely furnished. The meeting rooms were maintained well and supplied with drinks and snacks throughout the day.

Review collected in partnership with Embassy Suites Hotels

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Schaumburg, Illinois
Contributor
11 reviews 11 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've rated quite a few hotels - and the Embassy Suites in St. Charles was one of the nicest places that I have stayed. The rooms are spacious, clean and provide all the comforts that one would want in a hotel. Their complimentary breakfast is good (skip the eggs in the buffet and go with the made to order omelette... More 

Was this review helpful? Yes 1
St. Charles, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Found out elevator was out after we checked in with our disabled daughter in a wheel chair. Awful experience the whole weekend trying to get her to an from her room. When we spoke to the staff there was a part that was to arrive on Tuesday of the following week. Nothing was done until our departure that another elevator... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

We are so sorry that the elevator was unable to be fixed in a timely fashion and caused a problem for you and your family. I am glad that we have been able to speak with you directly to make this right. Our elevator company has been able to successfully repair the elevator and we can easily accommodate large volumes... More 

Kansas City, Missouri
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was greeted warmly by the front desk staff member and check-in took less than 5 minutes. Our suite was clean and the bed very comfortable. Two TV's - one in the sitting area and one in the bedroom. You can have a hot breakfast cooked to order (omelets for us) or have hot or cold cereal, and other items... More 

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