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Embassy Suites Hotel St. Louis/St. Charles

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2 Convention Center Plaza, Saint Charles, MO 63303
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Embassy Suites Hotel St. Louis/St. Charles
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Embassy Suites Hotel St. Louis/St. Charles
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581 reviews from our community

Traveler rating
    349
    144
    51
    18
    19
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195
111
23
190
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Ozark, Missouri, United States
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

This place must be owned by the city. Customer service is horrible and completely amazed on how there isn't a person in the hotel who cares. From the front desk to the door man and even to the little restaurant. Absolutely horrible. I have 15 minutes of phone video showing these people's attitudes. Wish I could upload this to trip... More 

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Baltmore, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Starting the day is important. It was unusually cold during my stay. The lack of hot water on my second day of stay got me off to a rough start. Items on the breakfast table were scant when I first went to breakfast. They were refilled shortly after. However, not up to standard for this hotel. My last stay was... More 

Review collected in partnership with Embassy Suites Hotels

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Andover, Minnesota, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for a company meeting with about 40 of us. I'm sure we negotiated a decent rate because there were more of us. The rooms and entire hotel were clean and up-to-date. Included in our rate and the everyday rate is breakfast and happy hour. Both offered great selections. The staff was friendly and helpful. The... More 

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Chicago, Illinois
Top Contributor
76 reviews 76 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Beautiful hotel. Atrium gorgeous, glass elevators, just like other embassy suites. However, we were surprised at how small the beds were. I hadn't slept in a 'double' for a long time. Why wouldn't a hotel of this caliber have queen size beds in their incredibly spacious rooms? Rooms were clean and quiet though. Breakfast was as usual with made-to-order omelets... More 

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Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

Thank you for sharing your experience regarding your stay at our property. I would like to apologize to you that we did not meet our own high level of service and product offerings for you during your stay. We have fixed the parking gate and again have space set aside for the hotel separate from the convention center. I agree... More 

Marble Falls, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Embassy suites have more room to move around,have privacy for a couple if they want to watch tv shows in other room when there children with the other room and the hotel suites has its own living area and a microwave and fridge.

Review collected in partnership with Embassy Suites Hotels

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Tulsa, Oklahoma
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I found this hotel very nice overall. It is very well suited for the business traveler. Friendly staff, quiet atmosphere and a clean room. Complimentary breakfast was very good, however I found the restaurant to be a bit pricey but the food was good.

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Liberty
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was VERY nice and with it being attached to the convention center made our stay very convenient. Did not have to go out into the cold weather to find a place to eat. The room was spacious as well as the bathroom. The beds were uncomfortable. The refrigerator was a bit loud when it kicked on. Didn't like... More 

Review collected in partnership with Embassy Suites Hotels

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Senior Contributor
31 reviews 31 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is clean, the staff is very attentive and has a free happy hour with snack foods. The breakfast was nice also, we ordered "made to order omelette" they were delicious. The room was a King suite that was very roomy and quite comfortable. I would highly recommend it.

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Florissant, United States
1 review
5 of 5 stars Reviewed 1 week ago

The breakfast was amazing! The staff was awesome! Good service these days can be hard to come by... and then there is Embassy Suites where we have never experienced poor customer service! My husband and I plan a get away from the kids every once in a while and this is our second time to this location and we have... More 

Review collected in partnership with Embassy Suites Hotels

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Kansas City, Kansas
Contributor
18 reviews 18 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Each time we travel, our first hotel search is always an Embassy Suites Hotel. This Embassy Suites did not disappoint! It has the usual classy elegance of open lobby, breakfast buffet,evening manager reception, warm pool, fitness center, and clean rooms. Additional features include a spa and large conference center all under one roof. Perfect family atmosphere or romantic getaway!

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Additional Information about Embassy Suites Hotel St. Louis/St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Phone Number:
Location: United States > Missouri > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel St. Louis/St. Charles 3.5*
Number of rooms: 20
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites
Hotel Style:
#1 Business Hotel in Saint Charles
#3 Romantic Hotel in Saint Charles
#4 Family Hotel in Saint Charles

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