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All 19 Saint Charles hotels

Embassy Suites Hotel St. Louis/St. Charles

3.5 of 5 Hotel   |   2 Convention Center Plaza, Saint Charles, MO 63303
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84%
Ranked #4 of 19 hotels in Saint Charles
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Debra L dardenne Prairie,, United States
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467 people have reviewed this hotel

Traveler rating
    267
    122
    46
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    17
See reviews for
165
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146
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • Any
English first
dardenne Prairie,, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Couldn't have asked for better The staff was wonderful, friendly helpful , location was great Breakfast delicious, pool / hot tub wonderful. Room was spacious, accommodating IT WAS A WONDERFUL EXPERIENCE

Review collected in partnership with Embassy Suites Hotels

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Minneapolis Metro, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

This hotel is west of downtown St Louis , about 20 minute drive. It is attached to the convention center and seems to be busy most of the time. Rooms were dated but clean. Menu for Room Service was VERY LIMITED and the food was weak at best for the high prices (sandwich and salad over $40. Woouldn't go out... More

Review collected in partnership with Embassy Suites Hotels

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TAMPA, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

I've been a Hilton Honors Diamond member since 2000. I've stayed at this property at least 15 times over the past 5 years. The service and amenities during this stay were substandard. I was not welcomed back as a Diamond member. The entry doors were broken making transport of luggage difficult. The two apples i received at check in were... More

Review collected in partnership with Embassy Suites Hotels

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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Excellent location, close to St Charles Old Main Street and other good restaurants. Easy access to freeway. Quiet area. Nicely kept up, better than some other Embassy Suites. Free breakfast and happy hour, quality is ok but plentiful.

Review collected in partnership with Embassy Suites Hotels

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Maplewood, MN, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

One of the nicest and friendliest hotels we ever stayed at. The breakfast and reception in the evening are excellent. Our dinner for our reunion was first class. I would stay at this hotel anytime I was in the area.

Review collected in partnership with Embassy Suites Hotels

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swisher, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

Our original reservation was not honored. Reason I was given is there had been a lot of walk ins that evening. I reminded the front desk clerk that is why I had made a reservation in advance and had my confirmation # available. She responded by offering to take $10 off my reservation for me to stay in a lesser... More

Review collected in partnership with Embassy Suites Hotels

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Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

Thank you for your review of your past stay with us. I apologize that we were unable to accommodate your reserved room type. Our front desk team goes through our arrivals each day on a regular basis to ensure each guest receives exactly the room expected. I am sorry that we made a mistake with your room. I will have... More

Saint Louis, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel for three nights during a blizzard and ice storm in the St Louis area. The exquisite suite in which I was placed boasted a jacuzzi tub, a walk-in shower, a king-size bed with plush, comfortable appointments. There were two well-lighted vanity set ups, a refrigerator, a Keurig coffeemaker with a variety of great coffees, two... More

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st charles, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our stay at the Embassy Suites in St Charles was awesome. We enjoyed the manager's reception and used the shuttle service. The price is a little high for just staying one night. We took the shuttle to the Ameristar casino that is on the St. Charles Riverfront. We were able to call whenever we were ready we didn't have to... More

Review collected in partnership with Embassy Suites Hotels

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Virginia Beach, Virginia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Check in process was good. Front desk staff greeted me with a smile. Took quite awhile to complete the check in process but I did get my room. The coffee maker didn't work in the room. I called the front desk twice and was told they'd send me up a new one. Each day I waited, but no new coffee... More

Was this review helpful? Yes
Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

Thank you for sharing your comments regarding your visit to our property. I am so sorry we did not deliver your replacement coffeemaker. Our goal is to provide your requested item within 10-15 minutes. I apologize that your request was not immediately addressed. Our hotel does offer express check out. In the middle of the night we do place receipts... More

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed during the festival of the hills. The "free" breakfast is over too early and even though u are eating they push u out. Taking good full trays of food and throwing them away when folks are still showing up to eat. I understand shutting the cooked to order down at a specific time but the buffet should stay up... More

Was this review helpful? Yes
Tim L, General Manager at Embassy Suites Hotel St. Louis/St. Charles, responded to this review

Never would we like you to feel like you are being rushed during your breakfast. Our staff should not be removing items from your table or vacuuming around you as you finish your meal. I will address this issue with our staff. Breakfast on the weekend is served until 10:30 and during the week until 9:00. We make every effort... More

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Additional Information about Embassy Suites Hotel St. Louis/St. Charles

Address: 2 Convention Center Plaza, Saint Charles, MO 63303
Phone Number:
Location: United States > Missouri > Saint Charles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel St. Louis/St. Charles 3.5*
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Also Known As:
Embassy Suites St Charles
Embassy Suites Saint Charles
Saint Charles Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Saint Charles #4 Family Hotel in Saint Charles #4 Romantic Hotel in Saint Charles
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites St. Louis-St. Charles/Hotel & Spa is located in St. Charles, Missouri, just 20 miles from downtown St. Louis. Lambert International Airport is just ten minutes away. The hotel is connected to the expansive St. Charles Convention Center, offering large and flexible event space. The hotel also features Spa Bottanica on-site for full-service spa treatments. ... more   less 
Number of rooms
20

Questions & Answers

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Melbourne, Florida

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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