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BEST WESTERN PLUS The Charles Hotel

3.0 of 5 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
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Certificate of Excellence 2014
BEST WESTERN PLUS The Charles Hotel
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BEST WESTERN PLUS The Charles Hotel
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198 reviews from our community

Traveler rating
    97
    71
    19
    9
    2
See reviews for
68
48
9
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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There are newer reviews for BEST WESTERN PLUS The Charles Hotel
See the most recent reviews
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 6, 2014

No issues, and everything was above and beyond my expectations. Booked a room for a local marathon, found this place and reserved due to being inexpensive. Room was super big (for a hotel) king bed, work station, dresser, fridge, microwave, easy chair, good size bathroom (with lots of hot water). Late shift staff super friendly, early morning staff not quite... More 

Was this review helpful? Yes 1
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We are glad you found value in your stay. We try to provide the best experience to our guests and we are glad we were able to do that for you. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2014

This hotel was very nice for the price. Close to Ameristar Casino and St Charles shopping. It did not have a jacuzzi in pool area. This was the only thing we would have liked. The rooms were very clean and staff was helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for staying with us! We are glad you enjoyed your experience and we look forward to seeing you again. More 

Memphis, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2014

Wonderful hotel staff and the room was very clean. Great bed. The hot breakfast was very good, lots of bacon and that's always a plus!! Bathroom was spa like and the lotions and soaps offered were Bath & Body works and smelled wonderful!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your kind remarks. We love hearing from our guests and we hope that you stay with us again in the future. More 

Mt Zion, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 1, 2014

We took our little Yorkie on vacation with us, everyone at the hotel was great. We could walk to Main street and to Oktoberfest from our hotel. Rooms were great and beds were very comfy. Everyone was very friendly and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes 4
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We love our four legged friends! Thank you for being our guest, and we are glad we could accommodate all members of your family. More 

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 30, 2014

I may have the name wrong, but when my wife and I checked into the hotel at 11 am, the super efficient, bubbly young lady at reception was eager to please -- and she did immensely. I won't go into the details, but her service was excellent. Our room wasn't ready, and sadly, when we returned, she was gone for... More 

Was this review helpful? Yes 3
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Yes Sarah is amazing! She truly is a valued team member for us. It was nice of you to take the time to recognize her. Thank you for being our guest. More 

Mankato, MN
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 30, 2014

You can tell this is an older hotel that has been renovated. The ambiance is good. The check in associate was very welcoming. The room was large and clean for the most part. There are quite a few restaurants within walking distance. The breakfast was hot with reasonable options. It was easy on and off interstate 70.

Review collected in partnership with Best Western

Was this review helpful? Yes 4
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for telling us about your experience. It is always nice to hear good comments from our guests. We look forward to serving you again in the future. More 

St. Charles, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 29, 2014

The hotel staff was very friendly. The room was great, we were so surprised that the room had 2 bathrooms. This was awesome with 2 girls. The breakfast was also very good, and we weren't expecting to have so many options. Will definitely stay there again:)

Review collected in partnership with Best Western

Was this review helpful? Yes 4
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for staying with us. Its good to hear that your enjoyed our service and our hotel. We look forward to seeing you again next time. More 

St. Peters, MO, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 28, 2014

Our annual girl's night out required a place to stay with amenities to make everyone happy, space to settle in after a night out and a free breakfast with coffee to kick off our departure. We found that the Best Western off of 70 at 5th Street helped meet our listed of requirements. Our check in process was quick even... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for staying with us. We are glad you and your friends enjoyed your evening out and that we could be a part of it. Please visit us again. More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2014

We stayed at this property under a different name many years ago. It has been remodeled and refurbished beyond my expectations. It is beautiful and the employees could not be more helpful. The beds are one of the most comfortable I have ever experienced in my travels. It is very close to the Historic Downtown St. Charles. I would highly... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for recognizing the changes we made to enhance our guest experience. We take pride in our hotel and we are glad our guests notice. More 

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 24, 2014

I have no idea who would ever give this hotel a good review. The only positive I have is that I thought the bed was comfortable. It is advertised that it has been renovated. The place has an odor like stale smoke and bug spray, carpets are dirty, bathroom ceiling had rust on it, bathroom door hinges were rusted, stains... More 

Was this review helpful? Yes 1
joe b, VP at BEST WESTERN PLUS The Charles Hotel, responded to this review

Dear Debbie C, We strive to provide first class service to every guest who visits our property and I was disappointed to hear we failed to meet that standard with your recent visit. I have reviewed your feedback with my management team and have them looking at the room you occupied to make any nescessary repairs. I would ask taht... More 

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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Best Value Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#6 Business Hotel in Saint Charles

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