We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS The Charles Hotel

3.0 of 5 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Hotel website
Hotel deals
Special Offer
Stay 2 & Earn a Reward
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
BEST WESTERN PLUS The Charles Hotel
Professional photos View all
Browse nearby
BEST WESTERN PLUS The Charles Hotel
Write a Review

213 reviews from our community

Traveler rating
    108
    75
    19
    9
    2
See reviews for
74
55
9
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (213)
  • Mar-May only
    (30)
  • Jun-Aug only
    (54)
  • Sep-Nov only
    (83)
  • Dec-Feb only
    (46)
All months
There are newer reviews for BEST WESTERN PLUS The Charles Hotel
See the most recent reviews
Hudson, Wisconsin
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 12, 2015

Standard, (clean) nothing fancy. Breakfast was basic, room was clean. Front desk personnel were friendly. Easy on / off the Hiway. Near shops and restaurants. Pool area and water were clean. Water temp was a little cold. The air temp in the pool area was warm. Too bad you have to walk past front door area, (cold) and bad design.... More 

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your comments regarding your experience with us. I apologize that the pool temperature was not to your liking. The water is heated, but on very cold days like we have experienced recently it is hard to maintain the constant temperature we would like. We appreciate your business and we hope you visit us again soon. More 

mason city il, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2015

we came to st louis on a couples retreat weekend when we checked in the manager was very nice at check in and explained breakfast. explained the internet which was free and easy to use. the bed was very comfortable and clean we just needed more pillows on the bed. showers and bathrooms were fully stocked and clean. this review... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your comments regarding your stay with us. In the future if you should need anything for your room (i.e. pillows) we would be happy to get those for you. We appreciate your business and we hope you stay with us again. More 

Top Contributor
54 reviews 54 reviews
43 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed January 11, 2015

This hotel is an older hotel right off I-70 in St. Charles. It is close to shopping and quite a few restaurants. It seems to have been freshly remodeled and everyone is so nice. First, check in was easy. The gentleman behind the desk was training someone and he asked me first if it was ok that he use my... More 

Was this review helpful? Yes 1
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your comments regarding your stay with us. We appreciate your business and we hope you stay with us again in the future. More 

Chicago, Illinois
Contributor
15 reviews 15 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 5, 2015

This was my second hotel while visiting family, I should have chose this as first. Excellent staff, breakfast, room and location, and Non Smoking and very clean. I will stay here again, close to everything, and loved the updated rooms, 5 Stars!!!

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for staying with us! We appreciate the great comments. We hope that we will be your first choice for lodging in the future. More 

Forsyth,IL, United States
1 review
5 of 5 stars Reviewed January 1, 2015

Friendly staff helped with directions to local shopping.Very clean room, although top of toilet was below top of bathtub thought I was potty training.Large variety for breakfast with friendly attendant.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your comments regarding your recent stay with us. We appreciate the feedback we get from our guests. I'm glad that you enjoyed your experience with us and we hope that you stay with us again in the future. More 

Augusta, Georgia, USA
Contributor
15 reviews 15 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 25, 2014

Generally the hotel was fine but the area close by lacked acceptable dining. There was a Denny's attached that was not one of the cleanest or decent establishments I have been to. The food was acceptable but lacked any exceptionable quality. However it was a Denny's which is in itself an indication of quality. The hotel was a bit difficult... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your comments regarding your stay with us. We welcome all feedback from our guests to help us improve and provide the best possible experience. We value your business and we hope that you will stay with us again. More 

1 review
4 of 5 stars Reviewed December 15, 2014

Spent the night as an extended date night with my wife. The room was clean and well appointed. The building was obviously older (I'd guess '70's) but has had a very recent renovation. My wife commented on the pretty curtains in the lobby. The room was quite comfortable. I liked that the HVAC had actual temperature setting rather than a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your comments. We love to hear from our guests about there experience. We appreciate your business and look forward to serving you again in the future. More 

St.Louis, United States
1 review
3 of 5 stars Reviewed December 8, 2014

We had hoped the hotel would be a little more modern; the pictures online did not seem to reflect the hotel. The staff was extremely helpful and bed comfy, but the overall experience was nothing exceptional. Location was decent to the Main Street activities...short cab or longer walk in better weather.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We are sorry we did not exceed your expectations during your stay. We did recently complete a renovation at the end of 2013 and that is when our online pictures were taken. I am happy to hear our staff was accommodating and your service was good. We try to provide the best customer service in our area. If there is... More 

Evansville, Indiana
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 1, 2014

We traveled to St. Charles, MO for Thanksgiving to shop and enjoy the Christmas Traditions on Historic Main Street. We stayed at the Best Western Plus in St. Charles because it is Pet Friendly. We opted for the suite to give us plenty of room. The suite was nice, a bit outdated (furniture), but clean and comfortable. It had a... More 

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We are happy you decided to spend Thanksgiving at our hotel with us! Thank you for your nice comments. We look forward to seeing you again next year. More 

1 review
5 of 5 stars Reviewed November 26, 2014

Have been staying there on our annual trips to visit family in Kansas City, KS for the last four years. Have always been will pleased, have also enjoyed the free breakfast the last two years. Clean and quite rooms, staff is always nice and helpful.

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We're glad you choose us year after year as your home away from home. Thank you for being our guest and we look forward to seeing you again next year. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN PLUS The Charles Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Orbitz, Booking.com, Best Western, Hotels.com, Travelocity, Hotwire, Despegar.com, Odigeo and Tingo so you can book your BEST WESTERN PLUS The Charles Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#2 Best Value Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#5 Business Hotel in Saint Charles

39 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Room/suite (4)
Viewed
Family/play areas (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (11)
Viewed
Bathroom (1)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay