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BEST WESTERN PLUS The Charles Hotel

3.0 of 5 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
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Certificate of Excellence 2014
BEST WESTERN PLUS The Charles Hotel
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BEST WESTERN PLUS The Charles Hotel
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197 reviews from our community

Traveler rating
    97
    70
    19
    9
    2
See reviews for
67
48
9
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • German first
  • Spanish first
  • Any
English first
  • All months
    (197)
  • Mar-May only
    (30)
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    (54)
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    (83)
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    (30)
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1 review
4 of 5 stars Reviewed 4 days ago NEW

Spent the night as an extended date night with my wife. The room was clean and well appointed. The building was obviously older (I'd guess '70's) but has had a very recent renovation. My wife commented on the pretty curtains in the lobby. The room was quite comfortable. I liked that the HVAC had actual temperature setting rather than a... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your comments. We love to hear from our guests about there experience. We appreciate your business and look forward to serving you again in the future. More 

St.Louis, United States
1 review
3 of 5 stars Reviewed 1 week ago

We had hoped the hotel would be a little more modern; the pictures online did not seem to reflect the hotel. The staff was extremely helpful and bed comfy, but the overall experience was nothing exceptional. Location was decent to the Main Street activities...short cab or longer walk in better weather.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We are sorry we did not exceed your expectations during your stay. We did recently complete a renovation at the end of 2013 and that is when our online pictures were taken. I am happy to hear our staff was accommodating and your service was good. We try to provide the best customer service in our area. If there is... More 

Evansville, Indiana
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We traveled to St. Charles, MO for Thanksgiving to shop and enjoy the Christmas Traditions on Historic Main Street. We stayed at the Best Western Plus in St. Charles because it is Pet Friendly. We opted for the suite to give us plenty of room. The suite was nice, a bit outdated (furniture), but clean and comfortable. It had a... More 

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We are happy you decided to spend Thanksgiving at our hotel with us! Thank you for your nice comments. We look forward to seeing you again next year. More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Have been staying there on our annual trips to visit family in Kansas City, KS for the last four years. Have always been will pleased, have also enjoyed the free breakfast the last two years. Clean and quite rooms, staff is always nice and helpful.

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We're glad you choose us year after year as your home away from home. Thank you for being our guest and we look forward to seeing you again next year. More 

Columbia, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel to stay in. Close to everything Clean sheets beds as new Coffee makers and Fridge, Microwave in most rooms. next to the Casino very close to it - in sumer time you can just walk to the Casino and it is a good one. Also close to the St. Charles historical district where you can shop at the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We pride ourselves on our excellent service and we are happy you took the time to recognize us. We look forward to having you as our guest again in the future. More 

Westfield IN
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We were extremely pleased with our stay. The rooms were very clean, bedding and mattress were wonderful, all the amenities of refrig,microwave,etc. The breakfast was outstanding, complete with a real chef and waitress. We were very surprised to find eggs, bacon, biscuits and gravy, and a real assortment of bakery items and cereals. A real gift to children. The staff... More 

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We love to hear great things about our hotel. Your comments are appreciated. Thank you for staying with us. More 

Metro Minneapolis-Saint Paul, Minnesota
Contributor
15 reviews 15 reviews
8 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We were thoroughly pleased with our stay in The St. Charles Hotel. The hospitality staff were very helpful and friendly. Rooms were great. The complimentary breakfast was above average with a wonderful, helpful, friendly cook on duty. One of the better things about this hotel was location. Centrally located, you could walk to anything you wanted or needed, including a... More 

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for staying with us. We appreciate your feedback and we look forward to seeing you again in the future. More 

Illinois City, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was an alright place to spend the night. The hotel has tried through their renovations to try to make the hotel seem like a boutique hotel. It will take more than a new paint job Doors need to be replaced on each room, old style which are heavy and slam when shut.. The front staff did nothing more to... More 

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your feedback regarding your stay with us. I was sorry to hear that you were not impressed with the service you received at the front desk. I will share your comments with them so that we can work on making an extra effort to satisfy our guests. I will also address the door issue with maintenance, this... More 

St. Louis, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

They have an indoor heated pool that our kids love! It's a clean, safe hotel with plenty of places to visit nearby. We live nearby and like to take mini family vacations here. The service is exceptional!

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We are happy that your kids enjoyed our pool and your family enjoyed the stay with us. We appreciate your business. We will see you again next time! More 

Kansas City, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2014

I stayed at this hotel one evening for business. I was warmly welcomed. Breakfast in the morning was great. I particularly enjoyed that the breakfast had the option to add shredded cheese and tortilla shells to make a burrito. This was unique and appreciated! The hotel has a trendy design and was extremely clean. I would certainly return.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your compliments on our service and breakfast. We appreciate your feedback. Thank you for staying with us and we hope to see you again soon! More 

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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Hotel Style:
#1 Best Value Hotel in Saint Charles
#3 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#6 Business Hotel in Saint Charles

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