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All 19 Saint Charles hotels

BEST WESTERN PLUS The Charles Hotel

3.0 of 5 Hotel   |   1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
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92 people have reviewed this hotel

Traveler rating
    51
    31
    4
    5
    1
See reviews for
32
17
1
25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Chicago, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

Not a very good place for the business traveler. Internet service is suspect, at best. I would not stay at the hotel again if I have a choice. Front desk personal were nice and cooperative. Upon check out the clerk at the desk was overwhelmed with people wanting to check out at the same time. I didn't even wait for... More

Review collected in partnership with Best Western

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Atlanta
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked this hotel as we needed a place to stay for one night on our way across the country. I don't have many nice things to say. This property is dated, tired and smells like a perfumed ashtray. The walls were so thin I heard the man in the adjacent room yawn, ugh. I booked this room looking for a... More

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

I'm sorry to hear that you did not like the appearance of our hotel. We take great pride in how we look and in fact just completed a renovation of every room last August. We will use your feedback to look at ways to improve in the future. More

Sturgeon
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We reserved 2 rooms on-line, and had no trouble at check in. Rooms were clean, hotel was clean. Overall appearance of this hotel was very nice. There were suppose to be microwaves in the rooms, at least that is what we expected, but, neither of our rooms had a microwave, which ended up not being an issue. The location of... More

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Happy Birthday! Thank you for choosing us for your celebration. We are glad you enjoyed your stay and look forward to seeing you again next time. More

Auburn, IL
Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Positive: Good location right by Bass Pro and down the street from Ameristar and historic downtown. Clean lobby and pool area. Breakfast was delicious! Beds were pretty comfortable. Amber? at the front desk was very friendly at check in! Great sound proofing! In the hall you could hear the TV next door but we heard nothing in our room. Negatives:... More

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for staying with us. We appreciate your feedback and will use it to help us improve in the future. More

Senior Contributor
25 reviews 25 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town for a soccer tournament and spent one night at this hotel. It is in a great location with several restaurants near by ( some even within walking distance). The room and hotel were clean, the beds comfortable, and the breakfast was good with plenty of choices. Sarah at the front desk granted our request to check... More

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your kind words regarding our staff and hotel. We strive to provide the best possible service to each guest. Thank you for staying with us and we look forward to seeing you again in the future. More

Nashville, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We were traveling to other places in Missouri and spent our first night here. Great location just off the interstate and just outside the St Louis metro area. Easy parking and loved the covered walkway as it was raining when we arrived and left.

Review collected in partnership with Best Western

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for staying with us. We appreciate your business. Please come back and see us again in the future. More

Chicago, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

On two occasions, the staff accused my kids of actions which in fact they did not do. Also, on one occasion they went so far as going to them and threatening them to call the police for actions when in fact these actions were being done by kids down the hall. And we were never notified by hotel staff prior... More

Review collected in partnership with Best Western

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Please accept our apology with regards to your stay. We strive to give our guests a comfortable and quiet stay while here. If your kids did not cause the disruption we were investigating then I sincerely regret any actions that were taken. We will take steps with our staff to ensure that this type of thing does not occur in... More

Milford, MI
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Sarah at the front desk granted my request for 2 rooms on the same floor away from the elevator as we were traveling with my mother who is in her 80's. This was much appreciated. We had problems with one room key which was attended to right away. The rooms were updated and very nice. It is blocks from historic... More

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for visiting us. We are glad you enjoyed your stay and we were able to accommodate your requests. We look forward to seeing you again in the future. More

Paducah, Kentucky
Top Contributor
70 reviews 70 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is located close to the interstate. Easy to find. I had to drive twice around the building to find the entrance. No big deal. Parking lot by pool didn't seem safe but no problems during my stay. Check in was pleasant. Room was spacious and looked clean. First thing I check in hotel room is for bed bugs. I... More

Was this review helpful? Yes 1
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your comments regarding your stay. We are sorry we could not have exceeded your expectations but we are glad to receive any feedback you give us. It only helps us to improve and give better service in the future. We hope you stay with us again soon. More

Byron, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I was in St. Louis last week, it was very late and I was tired in running around going from one place to another and plus driving 5 hrs from Rockford to St. Louis. That staff was great they made my experience stay here a good one, when I comeback I will stay here again

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thanks for the great comments about our hotel and staff. We hope to see you again in the future! More

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Additional Information about BEST WESTERN PLUS The Charles Hotel

Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn
Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Saint Charles
#4 Family Hotel in Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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