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BEST WESTERN PLUS The Charles Hotel

3.0 of 5 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
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Certificate of Excellence 2014
BEST WESTERN PLUS The Charles Hotel
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BEST WESTERN PLUS The Charles Hotel
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193 reviews from our community

Traveler rating
    95
    69
    18
    9
    2
See reviews for
67
45
9
40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Columbia, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent hotel to stay in. Close to everything Clean sheets beds as new Coffee makers and Fridge, Microwave in most rooms. next to the Casino very close to it - in sumer time you can just walk to the Casino and it is a good one. Also close to the St. Charles historical district where you can shop at the... More

Review collected in partnership with Best Western

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We pride ourselves on our excellent service and we are happy you took the time to recognize us. We look forward to having you as our guest again in the future. More

Westfield IN
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW

We were extremely pleased with our stay. The rooms were very clean, bedding and mattress were wonderful, all the amenities of refrig,microwave,etc. The breakfast was outstanding, complete with a real chef and waitress. We were very surprised to find eggs, bacon, biscuits and gravy, and a real assortment of bakery items and cereals. A real gift to children. The staff... More

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We love to hear great things about our hotel. Your comments are appreciated. Thank you for staying with us. More

Contributor
11 reviews 11 reviews
7 hotel reviews
4 of 5 stars Reviewed 1 week ago

We were thoroughly pleased with our stay in The St. Charles Hotel. The hospitality staff were very helpful and friendly. Rooms were great. The complimentary breakfast was above average with a wonderful, helpful, friendly cook on duty. One of the better things about this hotel was location. Centrally located, you could walk to anything you wanted or needed, including a... More

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for staying with us. We appreciate your feedback and we look forward to seeing you again in the future. More

Illinois City, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

It was an alright place to spend the night. The hotel has tried through their renovations to try to make the hotel seem like a boutique hotel. It will take more than a new paint job Doors need to be replaced on each room, old style which are heavy and slam when shut.. The front staff did nothing more to... More

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your feedback regarding your stay with us. I was sorry to hear that you were not impressed with the service you received at the front desk. I will share your comments with them so that we can work on making an extra effort to satisfy our guests. I will also address the door issue with maintenance, this... More

St. Louis, United States
1 review
5 of 5 stars Reviewed 1 week ago

They have an indoor heated pool that our kids love! It's a clean, safe hotel with plenty of places to visit nearby. We live nearby and like to take mini family vacations here. The service is exceptional!

Review collected in partnership with Best Western

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Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We are happy that your kids enjoyed our pool and your family enjoyed the stay with us. We appreciate your business. We will see you again next time! More

Kansas City, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel one evening for business. I was warmly welcomed. Breakfast in the morning was great. I particularly enjoyed that the breakfast had the option to add shredded cheese and tortilla shells to make a burrito. This was unique and appreciated! The hotel has a trendy design and was extremely clean. I would certainly return.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your compliments on our service and breakfast. We appreciate your feedback. Thank you for staying with us and we hope to see you again soon! More

wichita, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel and friendly staff. Quality of breakfast food, (for a hotel) was well above average. Will stay at this hotel again in the future. For sure. Good location, near Casino and airport. I would recommend and rate this hotel as an A plus hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for your comments regarding your recent stay with us. We appreciate the positive feedback. We hope to see you again next time you are in St. Charles. More

Kokomo, Indiana
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was easy to find, well updated, and a pleasure to stay at. It was quiet at night, and the beds were extremely comfortable. Breakfast in the morning was above average. VERY helpful staff. Would stay here again. It was also very close to a couple of casinos.

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for being our guest. Its always nice to hear that guests have had a great experience. We appreciate your business and look forward to seeing you again in the future. More

St. Charles, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel was very nice, the staff were friendly and quick to serve. Informed us of all teh amend. and locations and times available. All aspects of the hotel were clean. I liked that they had bath and body works in the shower.

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

We are glad you enjoyed your birthday celebration. Please comeback again when celebrating your next event. Thank you for staying with us. More

St. Charles MO, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel is dated, but you can tell the staff tries really hard to make it as nice as it could be. They advertised an indoor "heated" pool. The pool was 80 degrees which made it feel like an ice cube. Part of our vacation was going swimming in an indoor heated pool that didn't happen. Next time I see... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Kris K, General Manager at BEST WESTERN PLUS The Charles Hotel, responded to this review

Thank you for staying with us. We apologize the pool did not meet your expectations. We will look into raising the temperature so that is more comfortable in the fall. We appreciate your business and we hope you will stay with us again. More

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Additional Information about BEST WESTERN PLUS The Charles Hotel

Address: 1425 South Fifth Street, Saint Charles, MO 63301 (Formerly Quality Inn & Suites)
Phone Number:
Location: United States > Missouri > Saint Charles
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS The Charles Hotel 3*
Number of rooms: 133
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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